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myCloud Hospitality PMS vs. Softstar:
Which Is Right for You?
TLDR
We analyzed 104 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
myCloud Hospitality PMS shines in ease of use and customer support — especially for brand properties (0.0/5) , with exclusive features like Revenue management module and Payment processing.
Softstar shines .
How Does myCloud Hospitality PMS Compare to Softstar?
Side-by-side ratings based on 104 verified hotelier reviews on HTR.
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| Starting Price | From $900/mo | Contact sales |
| Verified Reviews | 104 | 0 |
What Are the Pros and Cons of myCloud Hospitality PMS vs Softstar?
After analyzing 104 verified reviews, myCloud Hospitality PMS users most value its support team, user-friendliness, integration with otas, while Softstar users highlight . Click any theme to see what reviewers say.
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Support Team
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User-friendliness
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Integration with OTAs
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Detailed Reporting
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Mobile Application
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System Slowness
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myCloud Hospitality PMS vs Softstar: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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Softstar |
|---|---|---|
| Small (10-24 rooms) ▾ | #14 67 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #19 29 reviews | — |
| Large (75-199 rooms) | #27 3 reviews | — |
| X-Large (200+ rooms) | #34 1 reviews | — |
By Property Type
| Segment |
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Softstar |
|---|---|---|
| Boutique ▾ | #16 48 reviews | — |
| Luxury ▾ | #14 49 reviews | — |
| Branded / Chain ▾ | #12 35 reviews | — |
| Extended Stay | #36 2 reviews | — |
By Region
| Segment |
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Softstar |
|---|---|---|
| North America | #41 1 reviews | — |
| Europe | #50 0 reviews | — |
| Asia Pacific ▾ | #7 93 reviews | — |
| Middle East | #19 1 reviews | — |
The Decision
Choosing between myCloud Hospitality PMS and Softstar hinges on your hotel’s specific needs, especially regarding scale, regional presence, and feature requirements. myCloud PMS offers a comprehensive, cloud-based property management solution tailored for small to medium hotels worldwide, while Softstar, despite lacking recent review data, is geared toward property automation with a focus on rental management. Given the current data, which product aligns more with your operational goals?
Quick Verdict
myCloud Hospitality PMS’s 95 reviews, recent updates, and high ratings make it the clear leader for hoteliers seeking a reliable, feature-rich PMS. Softstar’s lack of recent reviews and absence of review data make it difficult to evaluate, but its focus on automation for rental properties suggests a different use case. Overall, myCloud’s stronger user feedback and ongoing support give it the edge for hotel operators.
Is myCloud Hospitality PMS or Softstar Better for Hotels?
Both products aim to improve operational efficiency—myCloud PMS by offering extensive property management features and Softstar by automating rental workflows. myCloud’s broad feature set, including channel management, revenue tools, and guest engagement, is designed specifically for hotel environments. Softstar’s strengths lie in property and tenant management, making it more suitable for rental portfolios or landlords rather than hotels. Do you need a full hotel management system or a specialized rental tool?
myCloud Hospitality PMS vs Softstar: Which Should Your Hotel Choose?
If your hotel needs a complete, cloud-based management platform with integrations, detailed reporting, and guest-centric features, myCloud PMS is the clear choice. Its user-friendly interface, extensive integrations (29 verified partners), and recent reviews—95 with a 4.81/5 overall rating—validate its suitability for diverse hotel types. Softstar could be relevant if your focus is on managing rental properties with AI-driven insights, but without recent reviews, its effectiveness for hotels remains uncertain. Does your property require a dedicated hotel management system?
Is myCloud Hospitality PMS or Softstar Easier to Use?
myCloud Hospitality PMS boasts a user rating of 4.79/5 for ease of use, with reviews praising its intuitive interface and smooth operation. Support ratings are equally high at 4.83/5, with hoteliers appreciating prompt and helpful assistance, and the onboarding process is rated 4.49/5. Meanwhile, Softstar has no recent review data, so its usability and onboarding experience are unknown. Based on available feedback, edge: myCloud Hospitality PMS.
Which Has Better Features: myCloud Hospitality PMS or Softstar?
myCloud PMS offers 59 features, including multi-currency, channel management, integrated CRS, revenue management, online booking, guest profiles, mobile app, and automated night audits. These tools support full hotel operations and guest engagement. Softstar, with no listed features or recent reviews, appears to focus on property automation without explicit hotel-specific modules. Given the detailed feature count, edge: myCloud Hospitality PMS.
Which Has Better Customer Support: myCloud Hospitality PMS or Softstar?
myCloud Hospitality PMS earns a 4.83/5 for customer support, with reviews highlighting quick, attentive service and dedicated assistance. Guests frequently mention support responsiveness as a key advantage. Softstar’s support reputation remains unreported, leaving uncertainty about its responsiveness or quality. Your team benefits from proven, high-rated support—edge: myCloud Hospitality PMS.
Which Has More Integrations: myCloud Hospitality PMS or Softstar?
myCloud PMS integrates with 29 verified partners, including major OTAs, payment providers, and CRM systems like Sage, Lybra Tech, and SiteMinder, facilitating smooth operations. Softstar has no verified integrations listed, suggesting limited or unknown connectivity options. For a hotel seeking extensive third-party integrations, edge: myCloud Hospitality PMS.
Which Do Hoteliers Rate Higher: myCloud Hospitality PMS or Softstar?
hoteliers rate myCloud Hospitality PMS highly, with an overall score of 4.81/5 based on 95 reviews, most recent within six months. Independent and boutique hotels particularly favor its ease of use and support. Softstar lacks recent reviews, making it impossible to gauge current user sentiment. Given the volume and recency of reviews, edge: myCloud Hospitality PMS.
How Much Do myCloud Hospitality PMS and Softstar Cost?
myCloud’s pricing starts at $900, with no mention of ongoing fees or trial options. Softstar’s pricing is not publicly available, which complicates direct comparison. The transparent price point for myCloud provides clarity for budgeting, but Softstar’s unknown costs may require direct inquiry. If budget clarity is a priority, myCloud’s pricing is an advantage.
What Type of Hotel Should Use myCloud Hospitality PMS?
- Hotels that want a comprehensive, cloud-based management system with extensive integrations.
- Hotels seeking detailed reporting, revenue management, and guest engagement tools.
- Properties operating across multiple regions or with complex operational needs.
- Hotels that prioritize support and user-friendly interfaces for staff.
- Hotels that value mobile access and contactless features for guest convenience.
Not ideal if:
- Your property is a small rental portfolio or landlord managing tenants.
- You need only basic property automation without hotel-specific features.
- You prefer a low-cost or open-source solution.
- Your hotel operates exclusively offline or prefers on-premise systems.
What Type of Hotel Should Use Softstar?
- Managers of rental properties or multi-unit landlords seeking automation tools.
- Teams looking for AI-driven insights into property performance and tenant satisfaction.
- Businesses wanting to optimize rental pricing and maintenance schedules.
- Organizations that already have existing property management infrastructure but need AI support.
Not ideal if:
- You operate a hotel or resort requiring comprehensive front-office management.
- Your focus is on guest engagement, booking engines, or channel management.
- You lack the ability to evaluate the product due to missing recent reviews and data.
- You require regional support and integrations specific to hotel operations.
myCloud Hospitality PMS vs Softstar: The Bottom Line for Hotels
At its core, myCloud Hospitality PMS is a full-featured, cloud-based hotel management platform designed for properties that need operational efficiency, guest engagement, and revenue growth. It’s backed by a strong user base, recent reviews, and ongoing support, making it a dependable choice for hotels of various sizes and types. Softstar, although offering automation and AI capabilities tailored for rental management, lacks recent hotel-specific user feedback to substantiate its suitability.
If your hotel needs a reliable, feature-rich PMS with proven support and integrations, myCloud is the clear choice. Its extensive functionalities and positive review history make it the safer, more tested option to streamline your operations. Choose Softstar only if your focus is on rental property automation and AI-driven insights, and you are comfortable with limited recent validation for hotel use.
Note: All insights are based on current review data, feature sets, and company information. Future updates may influence suitability.
How Much Do myCloud Hospitality PMS and Softstar Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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Softstar | |
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| Starting Price | From $900/mo | — |
Which Features Does myCloud Hospitality PMS Have That Softstar Doesn't (and Vice Versa)?
According to HTR's product database, myCloud Hospitality PMS and Softstar share 0 features. Here are the key differences — features one has that the other lacks.
| Feature |
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Softstar |
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| Channel Manager | ||
| EPoS | ||
| Integrated CRS | ||
| Multi-currency | ||
| Multi-lingual | ||
| Revenue management module |
Showing top differences. 47 more features differ between these products.
myCloud Hospitality PMS vs Softstar: The Bottom Line
What hoteliers love
Although not a unique feature, the exemplary customer support is a recurring theme. Users consistently praise the responsiveness and helpfulness of th... Although not a unique feature, the exemplary customer support is a recurring theme. Users consistently praise the responsiveness and helpfulness of the support team, highlighting their role in resolving issues promptly.
Hoteliers consistently praise the intuitive and user-friendly interface of mycloud PMS. This ease of use helps in quick staff training and smooth dail... Hoteliers consistently praise the intuitive and user-friendly interface of mycloud PMS. This ease of use helps in quick staff training and smooth daily operations, making it accessible even for employees without extensive technical knowledge.
Users frequently mention mycloud's seamless integration with online travel agencies like Booking.com, Agoda, and Expedia. This integration streamlines... Users frequently mention mycloud's seamless integration with online travel agencies like Booking.com, Agoda, and Expedia. This integration streamlines the booking process, increases hotel occupancy rates, and simplifies rate management, enhancing revenue opportunities for hoteliers.
Where hoteliers push back
Several reviews highlight the absence of a mobile application as a significant shortcoming. Users express a need for a mobile app to manage operations... Several reviews highlight the absence of a mobile application as a significant shortcoming. Users express a need for a mobile app to manage operations on the go, which they believe would further enhance the system's flexibility and usability.
Some users report occasional slowness in the mycloud PMS, often attributing it to internet connectivity issues. While the cloud-based nature is benefi... Some users report occasional slowness in the mycloud PMS, often attributing it to internet connectivity issues. While the cloud-based nature is beneficial, it also means the system's performance can be affected by network speed.
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About myCloud Hospitality PMS vs Softstar
Can myCloud Hospitality PMS replace Softstar?
It depends on your requirements. myCloud Hospitality PMS and Softstar share many core Property Management Systems features, but each has unique capabilities. myCloud Hospitality PMS offers 29 verified integration partners, while Softstar offers 0. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. myCloud Hospitality PMS leads in ease of use at 4.8/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do myCloud Hospitality PMS or Softstar offer a free plan?
myCloud Hospitality PMS: No. Softstar: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank myCloud Hospitality PMS and Softstar?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. myCloud Hospitality PMS has an HT Score of 75 and Softstar has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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