The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 226 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
RJB Systems (MyRatesMagic) shines , with exclusive features like Multi-property consolidation and Multi-property Management.
Smartness shines in ease of use and customer support , with exclusive features like Fully automated revenue management and Controlled Automation/Algorithm Customization.
Side-by-side ratings based on 226 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $300/mo |
| Verified Reviews | 0 | 226 |
After analyzing 226 verified reviews, RJB Systems (MyRatesMagic) users most value its , while Smartness users highlight time efficiency, ease of use, customer support. Click any theme to see what reviewers say.
RJB Systems (MyRatesMagic)
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Time Efficiency
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Ease of Use
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Customer Support
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Dynamic Pricing Automation
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Customizable Reporting
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Insight Transparency
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Integration with PMS
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How each product ranks among Revenue Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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RJB Systems (MyRatesMagic)
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| Small (10-24 rooms) ▾ | — | #4 93 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #12 32 reviews |
| Large (75-199 rooms) ▾ | — | #16 5 reviews |
| X-Large (200+ rooms) | — | #20 1 reviews |
By Property Type
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RJB Systems (MyRatesMagic)
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| Boutique ▾ | — | #8 62 reviews |
| Luxury ▾ | — | #10 33 reviews |
| Branded / Chain ▾ | — | #12 24 reviews |
| Extended Stay ▾ | — | #6 29 reviews |
By Region
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RJB Systems (MyRatesMagic)
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| North America ▾ | — | #15 7 reviews |
| Europe ▾ | — | #5 199 reviews |
| Middle East | — | #11 3 reviews |
Choosing the right revenue management system for your hotel involves weighing ease of use, features, support, and pricing. RJB Systems’ MyRatesMagic claims to simplify rate plan management with cloud-based tools, while Smartpricing offers automated, AI-driven dynamic pricing with a broad feature set. Both aim to improve your revenue, but their approaches and strengths differ significantly. Which product aligns better with your hotel’s needs and growth plans?
Both MyRatesMagic and Smartpricing help streamline revenue management, but they serve different hotel profiles. MyRatesMagic focuses on rate plan management, giving hoteliers control over rate structures in the cloud, ideal for hotels that prefer manual, scenario-based planning. Conversely, Smartpricing automates pricing adjustments based on real-time data, making it suitable for hotels seeking a hands-off, AI-powered approach.
While MyRatesMagic offers multi-property management and analytics dashboards, it lacks the automation and extensive features of Smartpricing’s dynamic algorithms. Smartpricing’s 16 recent reviews with a high 97% likelihood to recommend convey stronger user satisfaction and current relevance. Are you looking for a straightforward rate plan tool or an AI-powered pricing engine? The choice hinges on your operational style and growth ambitions.
If your hotel needs a simple, cloud-hosted rate plan management platform, go with MyRatesMagic. It’s ideal for teams that want to control rate structures manually, run scenario analyses, and prefer a no-frills, straightforward solution. For properties that value detailed rate filtering, multi-property oversight, and analytics dashboards without automation, MyRatesMagic is a solid fit.
If your team seeks to maximize occupancy and revenue with AI-driven automation and real-time price updates, Smartpricing is the clear choice. It suits hotels that want to minimize manual work, leverage market data, and prioritize automated rate adjustments across multiple channels. The extensive feature set and recent positive reviews make Smartpricing the more relevant pick today.
MyRatesMagic scores a 0/5 for ease of use, indicating limited user feedback or potentially poor usability, whereas Smartpricing boasts a 4.77/5 rating. Customers praise Smartpricing’s intuitive interface, quick onboarding, and minimal learning curve, with many noting how it saves time and reduces complexity. Smartpricing’s recent reviews underline its simplicity, especially compared to traditional revenue tools.
In contrast, RJB Systems’ lack of recent reviews and a low usability rating suggest it may be harder for teams to adopt or navigate efficiently. Edge: Smartpricing.
Smartpricing offers a significantly broader feature set, with 42 features including dynamic pricing, real-time optimization, advanced forecasting, AI-driven insights, and extensive integrations. These features support full automation, market intelligence, and scenario analysis, giving your team more strategic options.
MyRatesMagic provides only four unique features, such as multi-property consolidation, management, and analytics dashboards. While useful for basic rate plan control, it lacks the automation, AI-driven adjustments, and advanced tools found in Smartpricing. Edge: Smartpricing.
Smartpricing’s customer support rating is 4.83/5, with recent reviews praising its responsiveness, professionalism, and ongoing improvements. Users mention its effective onboarding and supportive team, which enhances their experience and confidence.
RJB Systems’ support score is 0/5, with no recent reviews or feedback available. The lack of current support ratings and reviews indicates it may not offer comparable service or responsiveness. Edge: Smartpricing.
Smartpricing integrates with 30 verified partners, including major channel managers like HotelRunner, WuBook, and Mews, facilitating seamless updates across platforms. Its open API and extensive partner network support flexible, automated workflows.
RJB Systems has no verified integrations, limiting its ability to connect with other systems or automate across channels. For a hotel looking for a connected, automated environment, Smartpricing clearly leads. Edge: Smartpricing.
Smartpricing enjoys a recent, high NPS score of 9.62/10 and 97% likelihood to recommend, reflecting strong satisfaction among diverse hotel segments. Its reviews focus on time savings, automation, and revenue gains, especially in vacation rentals and B&Bs.
There are no recent reviews for MyRatesMagic, and its overall rating is 0/5, making it impossible to gauge current user sentiment. Given the recent positive feedback for Smartpricing, it’s the better-rated option. Edge: Smartpricing.
MyRatesMagic does not publicly disclose its pricing or offer a trial, suggesting a bespoke quote or enterprise-level arrangement. In contrast, Smartpricing charges a straightforward $300 monthly fee, with no free tier or trial indicated.
This transparent pricing model for Smartpricing makes budgeting easier, whereas MyRatesMagic’s unknown costs may pose a risk without direct consultation.
Not ideal if:
Not ideal if:
The core difference lies in your approach: MyRatesMagic offers simple rate plan management, while Smartpricing provides automated, AI-powered revenue solutions. If manual control and scenario planning suit your team, MyRatesMagic can serve you well, but it’s limited in automation and integrations.
When to choose MyRatesMagic: if your hotel values straightforward rate control, multi-property oversight, and analytics without complex automation. Its features are suitable for small to medium properties with less emphasis on dynamic pricing.
Smartpricing is the better choice if your hotel wants to automate rates, leverage real-time data, and reduce manual workload. Its wide-ranging features, high support ratings, and recent reviews make it the more compelling option for forward-thinking hotels aiming to maximize revenue efficiently.
This comprehensive comparison should help you make an informed decision based on your hotel’s size, operational style, and growth objectives.
Revenue Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
RJB Systems (MyRatesMagic)
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| Starting Price | — | From $300/mo |
According to HTR's product database, RJB Systems (MyRatesMagic) and Smartpricing share 0 features. Here are the key differences — features one has that the other lacks.
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| Analytics dashboard | ||
| Analytics dashboard | ||
| Custom Reports | ||
| Dynamic Pricing | ||
| Fully automated revenue management | ||
| Multi-property Management | ||
| Multi-property consolidation | ||
| Price sensitivity modeling | ||
| Real-time price optimization | ||
| Room & rate type filtering |
Showing top differences. 34 more features differ between these products.
We analyzed 1 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
RJB Systems (MyRatesMagic)
No published case study for this goal yet.
"In the past, I used to sit down every day and rack my brains over the prices. It was a burden. Because I knew if I made a mistake, I could lose €50,000. With Smartpricing, I have t..."
Unique capabilities
What hoteliers love
Many reviews highlight the platform's ability to save time by automating repetitive tasks such as pricing updates and inventory management. Users appr... Many reviews highlight the platform's ability to save time by automating repetitive tasks such as pricing updates and inventory management. Users appreciate the substantial time savings allowing focus on strategic tasks. However, some reviews suggest that real-time support could further enhance efficiency in handling quick queries.
The software is celebrated for its intuitive design, making complex processes like dynamic pricing and data analysis easy to manage, even for non-expe... The software is celebrated for its intuitive design, making complex processes like dynamic pricing and data analysis easy to manage, even for non-experts. This reduces the learning curve significantly. A smoother onboarding process is suggested by some users to further enhance initial user experience.
While support is generally considered excellent and responsive, some users suggested that real-time chat support could enhance customer satisfaction b... While support is generally considered excellent and responsive, some users suggested that real-time chat support could enhance customer satisfaction by allowing quick resolution of issues, particularly for minor queries that need immediate attention.
Where hoteliers push back
There is a call for more customizable reporting features that would allow better analysis and tailored insights for hotel management. Users believe th... There is a call for more customizable reporting features that would allow better analysis and tailored insights for hotel management. Users believe this would enhance strategic planning and operational adjustments based on detailed reports.
A few users expressed the need for more transparent explanations of the recommendations provided by the software. Clearer rationales would increase tr... A few users expressed the need for more transparent explanations of the recommendations provided by the software. Clearer rationales would increase trust in the system’s suggestions and enhance learning for users not familiar with complex pricing algorithms.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. RJB Systems (MyRatesMagic) and Smartpricing share many core Revenue Management Systems features, but each has unique capabilities. RJB Systems (MyRatesMagic) offers 0 verified integration partners, while Smartpricing offers 35. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Smartpricing leads in ease of use at 4.8/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
RJB Systems (MyRatesMagic): No. Smartpricing: No. Neither product currently offers a free tier. Most Revenue Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. RJB Systems (MyRatesMagic) has an HT Score of 0 and Smartness has 89. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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