MyStay Check in vs. Roommatik:
Which Is Right for You?

The Decision

Choosing between MyStay Check-in by MyStay and Roommatik by Roommatik hinges on your hotel's specific needs for contactless check-in solutions. Both products aim to streamline operations and reduce staff workload, but they approach this goal differently. MyStay offers a comprehensive digital platform with automation and integrations, while Roommatik provides unattended kiosks that emphasize speed and minimal staff interaction. Your choice depends on whether you prioritize a full-featured platform or a hardware-focused approach.

Both products address the need to improve guest flow and safety during check-in, but MyStay’s strength lies in its extensive feature set and recent customer feedback, whereas Roommatik’s solution is more hardware-centric with limited recent reviews. Which solution aligns better with your operational model?

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Is MyStay or Roommatik Better for Hotels?

MyStay and Roommatik both solve the challenge of reducing contact points during check-in and check-out, but they target different hotel types and operational styles. MyStay’s software is suited for hotels seeking automation, guest segmentation, targeted upselling, and integration with property management systems, making it ideal for properties aiming for a digital-first experience. Roommatik’s unattended kiosks are designed for hotels that want to eliminate front desk staffing entirely, focusing on speed and self-service.

MyStay is better for hotels with a desire to automate communication, offer personalized upselling, and manage complex guest data, while Roommatik is ideal for budget, limited-service, or boutique hotels wanting a quick, hardware-based check-in system. Do you need a full digital platform, or are you looking for hardware to replace front desk staff?

MyStay vs Roommatik: Which Should Your Hotel Choose?

If your hotel needs a scalable, feature-rich contactless check-in platform with automation, guest segmentation, and seamless PMS integration, go with MyStay. It’s especially suited for properties in Europe, North America, or regions where comprehensive digital solutions are prioritized. On the other hand, if your hotel’s primary goal is to reduce staffing costs with unattended kiosks that operate 24/7 and support multiple languages, Roommatik offers a straightforward, hardware-focused solution.

Property size, operational complexity, and regional customer expectations should guide your decision. For hotels looking for an all-in-one platform, MyStay’s deeper feature set makes it the more versatile choice. For those prioritizing speed and minimal staffing, Roommatik’s kiosks deliver faster onboarding and simplicity.

Is MyStay or Roommatik Easier to Use?

MyStay’s user interface scores 4.91/5, with many reviewers citing its intuitive setup and ease of onboarding. Customers describe the platform as straightforward, with quick implementation and seamless staff adoption, making it accessible even for properties new to digital check-in. Support and onboarding ratings (4.82/5) reinforce its user-friendly reputation.

Roommatik’s kiosks are designed for straightforward self-service, supporting 15 languages, and allowing guests to check-in independently. Reviewers highlight the simplicity and speed, noting guests can get a room key in less than a minute and control the kiosks remotely if needed.

Edge: MyStay, due to its higher usability ratings and comprehensive onboarding support.

Which Has Better Features: MyStay or Roommatik?

MyStay provides a suite of 13 unique features, including guest segmentation, room upgrades, multi-channel messaging, digital acceptance and payments, offer templates, and integration with door lock systems—all tailored to enhance guest experience and revenue. It also offers tools for upselling, automation, and data management, making it suitable for hotels wanting a detailed, customizable platform.

Roommatik’s standout feature is its easy room selection, supported by its unattended kiosks, and its ability to operate without on-site staff. However, it lacks the extensive automation and marketing features that MyStay offers.

Edge: MyStay, with its broader feature set and automation tools.

Which Has Better Customer Support: MyStay or Roommatik?

MyStay’s support and onboarding scores are slightly higher at 4.93/5, with reviewers praising their quick response times and helpful assistance. Customers mention that the team provides effective support during setup and ongoing use, making implementation smoother.

Roommatik has a support rating of 4.71/5, with reviews indicating that support is friendly and responsive but less detailed than MyStay’s. Guests report the kiosks as easy to operate, but the platform’s support experience is less highlighted.

Edge: MyStay, thanks to its higher support and onboarding scores.

Which Has More Integrations: MyStay or Roommatik?

MyStay boasts 30 verified partners, including major channel managers and property management systems like SiteMinder, Mews, and Oracle Hospitality. Its extensive integrations facilitate smooth data flow and operational efficiency across different platforms.

Roommatik has 26 verified partners, including some notable integrations like Cloudbeds and dormakaba, but fewer than MyStay’s network. Both solutions integrate with key locks and property management systems, but MyStay’s wider partner ecosystem offers more flexibility.

Edge: MyStay, with more verified integrations.

Which Do Hoteliers Rate Higher: MyStay or Roommatik?

MyStay has 40 recent reviews, with an average rating of 5/5 and a high likelihood to recommend (98%). Hoteliers across diverse segments praise its ease of use, automation, and support, especially noting its effectiveness in reducing costs and improving guest experience.

Roommatik’s 7 reviews also rate it 5/5, but with less recent feedback and slightly lower confidence. Customers appreciate the speed and simplicity of check-ins but lack the depth of overall satisfaction found with MyStay.

Edge: MyStay, based on more recent reviews and higher overall ratings.

How Much Do MyStay and Roommatik Cost?

MyStay charges a base price of $400 per month, with no freemium or trial options publicly listed. Its pricing reflects its comprehensive feature set and integrations, suitable for hotels looking for a full platform.

Roommatik does not disclose specific pricing, suggesting a customized quote, likely based on hardware and service scope. There are no free trials or transparent monthly fees, which could be a consideration for budget-conscious properties.

What Type of Hotel Should Use MyStay?

• Hotels seeking a comprehensive digital check-in platform with automation and guest segmentation.
• Properties in regions where digital interaction and online upselling are standard.
• Hotels that want to reduce front desk staffing costs significantly.
• Properties with existing property management integrations and a desire for customization.
• Hotels aiming to enhance guest experience through pre-arrival communication.

Not ideal if:

• Your hotel prefers hardware-only solutions without a software platform.
• You operate in regions with limited internet connectivity or technical support.
• Your property is small and only needs basic check-in features.

What Type of Hotel Should Use Roommatik?

• Hotels looking for an unattended, hardware-based check-in kiosk with minimal staff involvement.
• Budget or limited-service hotels aiming for quick, self-service check-in.
• Hotels serving international guests, thanks to multilingual support.
• Properties wanting remote control and monitoring of check-in kiosks.
• Hotels that prioritize speed and automation over extensive marketing or guest data features.

Not ideal if:

• You need a full-featured digital platform with automation, upselling, and integrations.
• Your property requires advanced guest segmentation or personalized marketing.
• You prefer a software-centric approach over hardware kiosks.

The Bottom Line for Hotels

MyStay is a feature-rich, well-supported platform designed for hotels aiming to automate and personalize guest check-in and check-out processes. Its broad integration options and advanced features make it suitable for properties seeking a digital transformation.

Roommatik excels in providing unattended kiosks that deliver rapid check-in in multiple languages, ideal for hotels prioritizing speed and minimal staff. Its hardware setup is perfect for properties that want to eliminate queues without extensive digital infrastructure.

If your hotel desires a comprehensive, customizable system with ongoing support, MyStay remains the stronger choice. However, if swift, hardware-only check-in suits your operational model, Roommatik offers a straightforward solution.