MyStay Check in vs. Self Service Checkin by SmartStay:
Which Is Right for You?

The Decision

Choosing between MyStay Check-in by MyStay and Self Service Checkin by Liverton hinges on your hotel’s specific needs and operational priorities. Both solutions aim to reduce front desk workload and enable contactless guest experiences, but they differ significantly in features, user feedback, and market presence. Your team should consider not just core capabilities but also integration, support, and regional availability to inform this decision.

MyStay's comprehensive feature set and strong global presence make it the more established option, especially for hotels seeking advanced customization and automation. Liverton, on the other hand, markets itself as a straightforward, "appless" platform with a focus on self-service kiosks, but the limited review data suggests it’s a less proven solution. Which product aligns better with your operational goals?

Is MyStay Check-in or Liverton Self Service Checkin Better for Hotels?

Both products target contactless check-in and check-out, but MyStay offers a broader suite of features designed for deeper integration and automation. It supports digital forms, online payments, and pre-arrival communication, reducing the need for physical interaction and manual tasks. Liverton emphasizes simplicity through its "appless" system, primarily focusing on self-service kiosks and mobile engagement, promising a quick setup but offering fewer automation options.

MyStay’s 40 reviews, mostly recent, with a 5/5 overall rating and a 4.93/5 customer support score, indicate strong user satisfaction and ongoing development. Liverton's 3 reviews, all rated equally, lack recent feedback, making it harder to gauge current performance. Given the higher review count and recent ratings, MyStay is the more reliable choice for hotels prioritizing proven performance and comprehensive features.

MyStay Check-in vs Liverton: Which Should Your Hotel Choose?

If your hotel needs a robust, feature-rich contactless solution with extensive PMS integration, targeted marketing capabilities, and automation, go with MyStay. It suits properties looking to streamline operations, increase ancillary sales, and customize guest communications across multiple regions.

If your hotel prioritizes quick deployment, minimal setup, and straightforward self-service kiosks—especially if you operate in a region where Liverton’s fewer integrations and limited global presence matter—then Liverton could be sufficient. However, the lack of recent reviews and limited feature set suggests it’s better suited for smaller hotels or properties with simple needs.

Overall, for hotels seeking a mature, well-supported system with proven results, MyStay remains the stronger option. Liverton might serve well for properties new to contactless tech or with minimal automation needs, but its limited market presence and review data are notable drawbacks.

Is MyStay Check-in or Liverton Self Service Checkin Easier to Use?

MyStay’s ease of use is highly rated at 4.91/5, with many users citing its intuitive interface and straightforward onboarding process. Hoteliers report that setup is quick, with minimal staff training needed, and the system is accessible for both staff and guests. Support is praised for responsiveness, and the platform’s automation features simplify complex workflows.

Liverton’s platform scores a perfect 5/5 in ease of use, emphasizing its "appless" approach, which minimizes software downloads and simplifies the user experience. However, the limited review data and the absence of detailed user feedback make it harder to evaluate real-world usability and onboarding ease.

Edge: MyStay.

Which Has Better Features: MyStay or Liverton?

MyStay offers 14 unique features, including PMS integration, guest segmentation, room upgrade merchandising, multi-channel messaging, digital payment capture, and self-service check-in/out. These features allow your hotel to tailor the guest journey, upsell services, and automate communication, providing a full-stack solution.

Liverton’s platform, by contrast, does not list additional features beyond self-service kiosks and mobile check-in/out. Its primary focus is on automating the check-in process and ID scanning, with F&B functionality planned for future updates. For comprehensive automation and marketing tools, MyStay’s feature set is clearly superior.

Edge: MyStay.

Which Has Better Customer Support: MyStay or Liverton?

Based on available reviews, MyStay’s support is rated at 4.93/5, with hoteliers praising its responsiveness and ongoing updates. Reviewers mention that the support team is helpful and that the platform receives regular improvements, reflecting a commitment to customer success.

Liverton’s support scores a slightly lower 4/5, with some reviewers noting room for improvement in after-hours assistance. Since detailed review quotes are limited, it’s harder to gauge the consistency of support, but the available data favors MyStay’s reputation for service quality.

Edge: MyStay.

Which Has More Integrations: MyStay or Liverton?

MyStay integrates with 30 verified partners, including major PMS providers like Oracle Hospitality and Mews, and a broad array of channel managers and property management solutions. This extensive integration network enables seamless data flow and operational efficiency for your hotel.

Liverton offers 8 verified partners, with notable integrations including RMS, Cloudbeds, and SIHOT. While these cover key industry players, the smaller partner list limits flexibility and scope for hotels with diverse tech stacks.

Edge: MyStay.

Which Do Hoteliers Rate Higher: MyStay or Liverton?

MyStay’s reviews are significantly more numerous, with 40 recent reviews and an overall rating of 5/5, reflecting broad satisfaction across various hotel segments. Hoteliers highlight its ease of use, automation, and support as key strengths.

Liverton’s 3 reviews, all rated equally, lack recent feedback and do not provide enough data to determine a clear user preference. The larger review base and recent ratings make MyStay the more trusted choice for hoteliers seeking proven results.

Edge: MyStay.

How Much Do MyStay and Liverton Cost?

MyStay is priced at a flat $400 monthly fee, with no implementation or setup costs, making it predictable and straightforward. Pricing details for Liverton are not publicly available, which could suggest a customized quote model, but also makes direct comparison difficult.

Given the transparent pricing of MyStay, your team can better evaluate ROI and budget accordingly. The absence of clear pricing from Liverton is a notable drawback for decision-making.

What Type of Hotel Should Use MyStay?

• Hotels that want a feature-rich, customizable contactless check-in system.
• Properties seeking PMS integration and automation to streamline operations.
• Hotels looking to upsell services and improve guest communication.
• Teams prioritizing scalability across multiple regions.
• Hotels aiming to reduce reception costs significantly.

Not ideal if:

• Your hotel operates with minimal technology needs.
• You prefer a very simple, kiosk-only solution.
• You have a limited budget without the need for advanced features.

What Type of Hotel Should Use Liverton?

• Hotels that prioritize quick deployment and minimal setup.
• Properties interested mainly in self-service kiosks and mobile check-in/out.
• Hotels with straightforward operational requirements.
• Resorts or boutique hotels that want to test contactless solutions without extensive integration.
• Hotels in regions where Liverton’s limited local presence isn’t a concern.

Not ideal if:

• You require deep automation and marketing functionalities.
• Your property needs extensive PMS integration.
• You prefer a solution with a larger user base and proven track record.

The Bottom Line for Hotels

MyStay excels with a comprehensive feature set, proven market presence, and a strong track record of customer satisfaction. Its extensive integrations and automation tools make it suitable for mid-sized to large hotels seeking operational efficiency and enhanced guest experiences.

Liverton offers a straightforward, kiosk-focused contactless solution, best suited for properties with simple needs or those experimenting with self-service check-in/out. However, its limited review data and smaller integration network make it less ideal for hotels requiring extensive customization or regional support.

For hotels prioritizing reliability, scalability, and feature depth, MyStay is the clear choice. If your focus is on quick deployment and minimal complexity, Liverton may serve as a starting point—though it’s important to consider its less proven market presence.