MyStay Check in vs. Thales:
Which Is Right for You?

The Decision

Choosing between MyStay Check-in by MyStay and Thales by Thales Group hinges on what your hotel needs most. Both products tackle contactless check-in, but MyStay offers a dedicated, fully-featured platform tailored for hotels, while Thales appears less developed with no recent reviews or user feedback. Are you looking for a proven, trusted solution with extensive hotel-specific features?

MyStay addresses the core hotel contactless check-in challenge with a suite of tools that streamline operations, enhance guest experience, and reduce costs. Thales, lacking recent user data and reviews, doesn’t currently demonstrate the same level of hotel-specific functionality or market presence. Which platform aligns better with your current priorities?

Is MyStay or Thales Better for Hotels?

MyStay is a contactless check-in solution designed specifically for hotels, boasting a 5/5 overall rating based on 40 reviews and recent positive feedback. Thales, with zero reviews and a 0/5 score, does not provide sufficient evidence of hotel industry effectiveness or user satisfaction.

MyStay’s features include PMS integration, digital check-in/out, guest communication, upselling, and multiple channel delivery, all tailored to hotels’ needs. Thales lacks detailed feature descriptions or user reviews, making it difficult to assess its suitability. Given the review volume and recent ratings, it’s clear MyStay is the more reliable choice for hotel contactless solutions.

MyStay vs Thales: Which Should Your Hotel Choose?

If your hotel needs a comprehensive, easy-to-implement contactless check-in system that integrates with existing PMS solutions, go with MyStay. Its user base spans Europe, North America, Asia Pacific, and other regions, with high hotel segment diversity, including boutique, city center, resorts, and serviced apartments.

If your hotel’s focus is on a niche or specific technical integration not covered by MyStay, or if you are exploring options with zero recent support or user feedback, Thales might be worth considering. However, the lack of recent reviews and detailed features suggests MyStay is the safer, more proven choice for most hotels seeking a contactless check-in upgrade.

Is MyStay or Thales Easier to Use?

MyStay’s UI has a 4.91/5 ease of use rating, supported by many reviews praising its intuitive setup and straightforward operation. Hoteliers report onboarding as quick, with the platform being accessible even for staff with limited technical skills.

Thales offers no recent review data or user feedback to judge ease of use, which raises concerns about its user-friendliness or onboarding process. Without user insights, it’s impossible to confirm whether Thales provides a smooth experience.

Edge: MyStay.

Which Has Better Features: MyStay or Thales?

MyStay offers 14 unique features, including PMS integration, guest segmentation, multi-channel communication, digital payments, room upgrade merchandising, offer templates, A/B testing, and self-service check-in/out. Thales, by contrast, provides no detailed feature list or unique functionalities.

The breadth of features in MyStay specifically supports hotel operations, marketing, and guest engagement. Thales’s lack of demonstrable hotel-centric features means it likely falls short in delivering a comparable, comprehensive solution.

Edge: MyStay.

Which Has Better Customer Support: MyStay or Thales?

MyStay’s support scores a 4.93/5, with reviews emphasizing responsiveness, helpfulness, and ongoing updates. Customers appreciate the quick resolution of issues and the platform’s continuous improvement.

Thales, with no recent reviews or customer feedback, provides no clear evidence of support quality or responsiveness. The absence of recent user testimonials suggests less confidence in its customer service.

Edge: MyStay.

Which Has More Integrations: MyStay or Thales?

MyStay integrates with 30 verified partners, including property management systems, channel managers, and service providers like Yanolja Cloud and RoomRaccoon. Thales offers only one verified integration, Yanolja Cloud, limiting its flexibility for hotel operations.

The extensive integration network in MyStay allows hotels to build a connected ecosystem, whereas Thales’s limited integrations restrict its adaptability and potential for seamless operation.

Edge: MyStay.

Which Do Hoteliers Rate Higher: MyStay or Thales?

MyStay enjoys a 5/5 overall rating based on 40 reviews, with a 98% likelihood of recommendation. Its reviews are recent, and the platform receives high praise for ease of use, support, and features across various hotel types.

Thales has no recent reviews or ratings, making it impossible to assess user satisfaction or property preferences. Given the available data, MyStay clearly holds the higher hotel rating.

Edge: MyStay.

How Much Do MyStay and Thales Cost?

MyStay’s pricing is straightforward at $400 monthly, without a free tier or trial, offering transparency for hotel decision-makers. Thales does not publicly disclose pricing or trial options, which complicates direct comparison.

The clear, predictable pricing for MyStay simplifies budgeting and decision-making, while Thales’s opaque pricing model may pose risks or hidden costs.

What Type of Hotel Should Use MyStay?

• Hotels seeking a reliable, hotel-specific contactless check-in platform.
• Properties aiming to reduce reception costs by up to 85%.
• Hotels that want to automate guest communication and upselling.
• Accommodations requiring PMS integration and multi-channel messaging.
• Teams looking for a platform with proven support and recent positive reviews.

Not ideal if:

• You operate a non-hotel property or only need basic check-in solutions.
• You prefer a free or open-source platform.
• Your hotel does not plan to expand digital guest engagement.

What Type of Hotel Should Use Thales?

• Hotels exploring contactless check-in options with minimal integration needs.
• Properties that want to test new solutions without a clear understanding of features.
• Hotels with very limited budgets, expecting low-cost or no-cost options.
• Small properties or niche markets that do not rely heavily on extensive digital solutions.

Not ideal if:

• You require detailed hotel-specific features or integrations.
• You prefer proven solutions with recent user feedback.
• Your hotel needs substantial support or customization options.

MyStay vs Thales: The Bottom Line for Hotels

MyStay stands out as a proven, feature-rich solution tailored for hotels, supported by a strong user base, recent reviews, and extensive integrations. Its consistent high ratings and positive feedback confirm it as a reliable choice for contactless check-in and guest engagement.

Thales, with no recent reviews, limited feature information, and minimal integrations, appears not ready for hotels seeking a dependable digital check-in platform. Unless your hotel has very niche needs or already has a different solution, MyStay is the clear recommendation.

If your hotel values a mature, well-supported system with comprehensive features proven in the field, go with MyStay. Its ongoing positive review trend and broad market presence make it the safer, smarter investment.

Choose Thales only if you have specific, niche requirements and are prepared to navigate its untested landscape. For most hotels looking to modernize operations quickly and effectively, MyStay remains the superior option.