MyStay Check in vs. Trevo.ai:
Which Is Right for You?

The Decision

You're evaluating two contactless check-in solutions—MyStay Check-in by MyStay and Trevo.ai by Trevo—both designed to streamline hotel operations and enhance guest experience. While both aim to reduce physical interactions and improve efficiency, their core functionalities, integration depth, and market presence differ significantly. Your choice hinges on your hotel’s specific needs, regional focus, and desired features.

MyStay focuses on comprehensive automation, guest communication, and extensive integrations, leading with a high review count and recent positive feedback. Trevo emphasizes biometric verification and simplified guest check-in via face recognition, but its limited reviews and regional restrictions make it less proven. Are you prioritizing a mature, well-supported platform or a newer, biometric-driven technology?

Is MyStay Check-in or Trevo.ai Better for Hotels?

Both platforms address contactless check-in, but MyStay offers a broader suite of features rooted in automation and guest engagement, supported by a solid track record. Trevo’s solution centers on biometric verification, providing rapid check-ins with facial recognition, but it lacks the extensive review data and global market presence MyStay boasts.

MyStay’s 40 reviews in multiple regions, with a 5/5 overall rating and a 98% likelihood to recommend, reflect widespread user satisfaction. Trevo, on the other hand, has no reviews yet, making its reliability less certain. This substantial difference raises the question: do you want a tried-and-true platform or a new entrant with innovative tech but limited user feedback?

MyStay Check-in vs Trevo.ai: Which Should Your Hotel Choose?

If your hotel needs a mature, well-supported contactless check-in platform with a rich feature set, go with MyStay. It’s ideal for properties seeking automation, guest communication, and extensive integrations, especially if you operate across multiple regions.

If biometric verification and ultra-fast check-in are your priorities, and you're willing to accept the risk of a less proven platform, Trevo’s face recognition solution could appeal. However, its minimal review data and regional focus suggest it’s better suited for innovative hotels in Asia Pacific willing to experiment with biometric tech.

Ultimately, choose MyStay if you want reliability, broad functionality, and a proven track record. Opt for Trevo if biometric speed and privacy are critical, and you’re comfortable with limited market validation.

Is MyStay Check-in or Trevo.ai Easier to Use?

MyStay scores a 4.91/5 for ease of use, supported by its simple interface, quick onboarding, and positive reviews about setup efficiency. Hoteliers find it intuitive, with many mentioning how quickly they adopted and integrated the platform into daily operations.

Trevo’s ease of use is less documented, and with no reviews available, it's unclear how intuitive its face verification system is in real-world settings. Given Trevo’s reliance on biometric tech, which can sometimes pose onboarding challenges, the uncertainty favors MyStay.

Edge: MyStay.

Which Has Better Features: MyStay or Trevo?

MyStay features include guest segmentation, room upgrade merchandising, multi-channel communication, digital payments, and offer testing—totaling 11 exclusive features. These tools support upselling, targeted marketing, and detailed guest profiling, which Trevo does not offer.

Trevo’s unique offerings include facial verification, mobile check-in/out, multilingual translations, and device-agnostic access—all valuable but less extensive in scope. With 12 features exclusive to Trevo, it excels in biometric tech but falls short on automation and marketing tools.

Edge: MyStay.

Which Has Better Customer Support: MyStay or Trevo?

MyStay’s support team scores a 4.93/5, with reviewers praising prompt, helpful assistance and ongoing feature updates. Many hoteliers mention how support helped smooth onboarding and troubleshoot issues swiftly, boosting confidence in the platform.

Trevo, with no available support ratings or reviews, offers no verified data on customer service quality. For hoteliers prioritizing reliable, responsive support, MyStay’s proven record provides a clear advantage.

Edge: MyStay.

Which Has More Integrations: MyStay or Trevo?

MyStay boasts 30 verified partners, including major PMS and channel management systems like Oracle Hospitality, Kwentra, and HotelTime. Its extensive integration network facilitates seamless data flow and operational efficiency.

Trevo has only 8 verified partners, primarily focusing on payment systems and hardware providers, with fewer PMS integrations. This narrower ecosystem might limit your ability to connect with existing hotel management tools.

Edge: MyStay.

Which Do Hoteliers Rate Higher: MyStay or Trevo?

MyStay’s reviews are recent, with 40 hotels praising its ease of use, automation, and support. Property types such as serviced apartments and boutique hotels rate it highly, with many giving 5/5 scores and a 98% likelihood to recommend.

Trevo’s lack of reviews makes it impossible to gauge user satisfaction or property-specific ratings. Given the volume and recency of feedback for MyStay, it is clearly the favored platform among hoteliers.

Edge: MyStay.

How Much Do MyStay and Trevo Cost?

MyStay charges a $400 monthly flat fee without a free tier or trial, making costs predictable. Trevo does not disclose specific pricing, leaving potential buyers uncertain about budget requirements.

While MyStay’s transparent pricing suggests straightforward budgeting, Trevo’s unknown costs could pose budgeting risks, especially for smaller hotels or those seeking flexible plans.

What Type of Hotel Should Use MyStay?

• Hotels that want a mature, proven contactless solution with extensive automation.
• Properties seeking seamless guest communication, upselling, and integrations.
• Hotels looking to reduce front desk costs significantly.
• Managers who prioritize support and a positive user experience.
• Hotels with a regional presence in Europe, North America, or other markets where MyStay operates.

Not ideal if your hotel relies on biometric verification or operates solely in markets where Trevo’s face recognition tech is more relevant.

What Type of Hotel Should Use Trevo?

• Hotels interested in biometric, facial verification-based check-in, especially in regions like Asia Pacific.
• Properties seeking minimal-touch check-in with quick guest processing.
• Hotels with a tech-savvy guest base comfortable with facial recognition.
• Hotels aiming to modernize check-in processes with innovative biometric solutions.

Not ideal if your hotel prefers tested automation, extensive guest communication tools, or values broad integration options.

MyStay vs Trevo: The Bottom Line for Hotels

MyStay offers a dependable, feature-rich platform supported by a large review base, making it suitable for most hotels seeking automation, communication, and integration. Its high ratings and regional coverage ensure reliable performance and ongoing support.

Trevo provides biometric check-in via facial recognition, promising fast, contactless arrivals. However, its lack of reviews and limited regional presence make it better suited for experimental properties in Asia Pacific willing to accept higher risk for technological innovation.

If your hotel needs a proven, comprehensive contactless solution, go with MyStay. If speed, biometric verification, and privacy are your top concerns—and your hotel is in a region where Trevo’s tech is applicable—consider Trevo.

In summary, MyStay’s proven track record and feature set make it the clear choice for most hotels. Trevo, while innovative, is better suited for properties eager to adopt biometric tech and prepared for limited support validation.