MyStay vs. Roomer:
Which Is Right for You?

The Decision

Choosing between MyStay by MyStay and Roomer by Roomer depends on your hotel’s specific needs. MyStay is a comprehensive upselling and guest engagement platform, while Roomer functions as a marketplace connecting nonrefundable reservation sellers and buyers. Both aim to improve your revenue and guest experience, but their core functionalities and target outcomes differ significantly. Which aligns better with your hotel’s strategic goals?

While Roomer has a niche focus on reservation resale, MyStay offers a broader suite of guest communication, upselling, and contactless check-in features. Given the current hotel industry trends toward integrated guest experiences, which platform will deliver more value for your operation?

Is MyStay or Roomer Better for Hotels?

MyStay and Roomer serve distinct purposes, but your decision hinges on your hotel’s priorities. MyStay, with an overall rating of 4.82/5 backed by 41 recent reviews, emphasizes guest engagement through automated communication, upselling, and contactless check-in. Its strong scores in ease of use, customer support, and value for money make it a trusted tool for many hoteliers.

Roomer, in contrast, has zero recent reviews or ratings, indicating a lack of current user feedback or active hotel integrations. Its core service is facilitating the resale of nonrefundable reservations, which is more of a niche marketplace solution than a broad guest experience platform. Do you need a versatile upselling solution or a reservation marketplace?

MyStay vs Roomer: Which Should Your Hotel Choose?

If your hotel needs a platform to enhance guest communication, automate upselling, and support contactless check-in, go with MyStay. Its features like personalized digital marketing, multi-channel messaging, and seamless PMS integration are designed for hotel operations seeking to maximize revenue and guest satisfaction.

If your primary goal is to recover costs from nonrefundable reservations or tap into a last-minute deal marketplace, then Roomer’s reservation resale platform might seem appealing. However, with no recent reviews or active user base data, its proven value remains unclear.

For hotels aiming to boost revenue through personalized guest interactions and operational efficiency, MyStay is the clear option. For those focusing solely on reservation recovery, the lack of recent evidence makes Roomer less compelling.

Is MyStay or Roomer Easier to Use?

MyStay boasts a UI rating of 4.85/5 and onboarding rated at 4.66/5, indicating a user-friendly experience and straightforward setup process. Reviewers consistently praise its intuitive design, automated workflows, and seamless PMS integration, which reduce staff adoption hurdles.

Roomer’s ease of use cannot be assessed due to the absence of recent reviews or user feedback. Its marketplace model is straightforward for buyers and sellers but does not involve complex hotel-side implementation or training.

Edge: MyStay.

Which Has Better Features: MyStay or Roomer?

MyStay offers nine unique features, including guest segmentation, room upgrade merchandising, multi-channel communication, ancillary product merchandising, offer templates, and A/B testing. These functionalities directly support upselling, targeted marketing, and operational automation—valuable for hotels seeking a full-service engagement platform.

Roomer provides no proprietary features or tools beyond its reservation marketplace. Its core offering is a secure platform for buying and selling nonrefundable reservations, lacking additional features that support guest engagement or revenue optimization.

Edge: MyStay.

Which Has Better Customer Support: MyStay or Roomer?

MyStay’s support and onboarding ratings are both at 4.85/5, with positive review quotes highlighting their helpful, responsive team. Hoteliers mention “great cooperation” and “support that is always close and ready to help,” which is crucial when implementing new technology.

Roomer’s customer support ratings are unavailable, and there is no recent user feedback to gauge responsiveness or quality. The lack of recent reviews suggests limited ongoing support or active engagement.

Edge: MyStay.

Which Has More Integrations: MyStay or Roomer?

MyStay integrates with 30 verified partners, including prominent PMS and channel management systems like Priority Software, HotelTime, and WuBook, simplifying implementation and expanding functionality. Its broad integration network is a significant advantage for hotels seeking a unified operational platform.

Roomer has zero verified integrations, limiting its ability to connect with hotel management or marketing systems. Its value is primarily as a standalone marketplace, not an integrated part of your hotel’s tech stack.

Edge: MyStay.

Which Do Hoteliers Rate Higher: MyStay or Roomer?

MyStay’s reviews are recent and overwhelmingly positive, with a 4.82/5 rating from 40 hotelier reviews in the last six months. Hotels across segments such as boutique, city center, and serviced apartments appreciate its ease of use and support for revenue growth.

Roomer lacks recent reviews and user ratings, making it impossible to determine current hotel satisfaction levels or segment-specific feedback.

Edge: MyStay.

How Much Do MyStay and Roomer Cost?

MyStay’s pricing is straightforward at $400/month with no freemium option or setup fees, providing clear value for its extensive features. Roomer does not publish pricing details, which could indicate a custom or variable fee structure, but the absence of recent reviews makes its value proposition uncertain.

What Type of Hotel Should Use MyStay?

• Hotels wanting to increase revenue through targeted upselling and personalized guest engagement.
• Properties aiming for contactless check-in/check-out solutions.
• Hotels with PMS integrations looking for automated guest communication.
• Businesses seeking to reduce operational friction and improve guest satisfaction.

Not ideal if your hotel has minimal digital infrastructure or operates primarily as a small B&B with limited need for upselling.

What Type of Hotel Should Use Roomer?

• Hotels with nonrefundable reservations facing frequent cancellations or last-minute no-shows.
• Travel companies seeking to expand their customer base with a reservation resale marketplace.
• Hotels interested in offering a solution for cost recovery on cancellable bookings.
• Businesses wanting to participate in a reservation marketplace to attract deal-seeking travelers.

Not ideal if you’re looking for a full guest engagement platform or require integrated upselling and communication tools.

MyStay vs Roomer: The Bottom Line for Hotels

MyStay is a comprehensive guest engagement platform that helps your hotel communicate more effectively, upsell more efficiently, and operate contactlessly. Its high ratings, recent reviews, and extensive integrations make it a reliable choice for hotels aiming to elevate guest experiences and maximize revenue.

Roomer, meanwhile, is a specialized reservation marketplace that connects nonrefundable reservation sellers and buyers. Its focus is narrower, and with no recent reviews or active hotel integrations, it offers limited evidence of current value or market presence.

If your goal is to boost revenue through guest interaction and operational automation, MyStay is the clear choice. If you need a marketplace for reservation resale, consider Roomer, but proceed cautiously given the lack of recent data.