MyStay vs. Way:
Which Is Right for You?

The Decision

Choosing between MyStay by MyStay and Way by Way depends heavily on your hotel’s specific needs. While MyStay aims to boost guest engagement and revenue through personalized communication and contactless services, Way focuses on streamlining brand activations and marketing efforts. Both address different core hotel priorities: one enhances guest experience directly, the other amplifies your hotel’s brand presence.

Your team must decide whether your hotel benefits more from a hospitality-specific upselling platform or a broader brand activation tool. Do you seek to optimize guest interactions or elevate your marketing strategy? The answer will guide your choice.

Is MyStay or Way Better for Hotels?

MyStay is the clear leader for hotels prioritizing guest engagement and revenue. Its features—like digital check-in, automated communication, and upselling tools—are tailored for hospitality, with 41 reviews and a 4.82/5 overall rating. In contrast, Way has no recent reviews and zero overall ratings, limiting insights into its performance. MyStay’s recent feedback highlights its ease of use, integration, and support, making it a proven solution.

Way, however, offers a centralized platform designed for brand activations and marketing campaigns, not direct guest management. Its lack of review data and market presence weakens its credibility for hotel-specific needs. Would your hotel rather focus on guest experience or brand activation? This fundamental difference shapes the decision.

MyStay vs Way: Which Should Your Hotel Choose?

If your hotel needs an integrated upselling, contactless check-in, and personalized communication platform, go with MyStay. Its proven track record, with over 40 recent reviews, high ratings, and regional presence across Europe, North America, and beyond, makes it a reliable choice. For hotels aiming to enhance operational efficiency and guest satisfaction, MyStay’s features are tailored to deliver.

Choose Way if your hotel’s focus is on managing brand activations, amplifying marketing campaigns, or leveraging AI-driven insights for brand engagement. Its platform excels at orchestrating marketing initiatives rather than direct guest management. Since it lacks recent hotel-specific reviews, its suitability for hospitality is less certain.

In summary, for guest-focused upselling and contactless services, MyStay clearly leads. For brand activation management, Way might be suitable but lacks sufficient hotel-centric validation.

Is MyStay or Way Easier to Use?

MyStay boasts a high ease-of-use rating of 4.85/5 based on recent reviews, with users praising its intuitive interface and smooth onboarding process rated 4.66/5. Customers mention that staff adoption is straightforward, and the platform’s automation simplifies daily operations. Reviewers also appreciate the support team’s responsiveness, helping resolve issues quickly.

Way, however, has no available recent reviews or user ratings, making its usability difficult to assess. Its platform is designed to be fast and easy, but without user feedback, confidence in its ease of adoption remains unverified.

Edge: MyStay.

Which Has Better Features: MyStay or Way?

MyStay offers 9 exclusive features, including guest segmentation, room upgrade merchandising, multi-channel delivery (email, SMS, WhatsApp), ancillary product merchandising, offer templates, offer orchestration, digital acceptance and payment capture, and A/B testing. These are specifically suited for increasing revenue and guest engagement.

Way provides no proprietary features, focusing instead on brand activation management and AI-driven insights, which are less relevant for direct hotel operations. The absence of hotel-specific features limits its direct applicability to your hotel’s upselling or guest communication needs.

Edge: MyStay.

Which Has Better Customer Support: MyStay or Way?

MyStay’s customer support is highly rated at 4.85/5, with reviews highlighting its proactive, helpful team and quick issue resolution. Users state, “We very much like their support and their new ideas,” reflecting strong satisfaction. Its onboarding process is also rated 4.66/5, indicating a smooth start for new users.

Way has no recent reviews or ratings, making support quality difficult to evaluate. Without verified feedback, it’s unclear whether its platform offers the same level of responsiveness or support.

Edge: MyStay.

Which Has More Integrations: MyStay or Way?

MyStay connects with 30 verified partners, including property management systems (Kwentra, RoomRaccoon), channel managers, and other hospitality tools, providing extensive operational flexibility. This ensures smooth data flow and simplifies implementation.

Way has only one verified integration with Stayntouch, significantly limiting its compatibility with your existing systems. The lack of multiple integrations could hinder seamless operation and data synchronization.

Edge: MyStay.

Which Do Hoteliers Rate Higher: MyStay or Way?

MyStay’s 41 recent reviews with a 4.82/5 rating are predominantly from European, North American, and Asia-Pacific hotels. Hotels across segments like boutique, city center, and serviced apartments rate it highly for functionality and support.

In contrast, Way has no recent hotel reviews, making it impossible to gauge user satisfaction. With no publicly available ratings or recent feedback, confidence in its performance is limited.

Edge: MyStay.

How Much Do MyStay and Way Cost?

MyStay’s pricing starts at $400 per month, with no free tier or trial. The platform emphasizes value for money, considering its extensive features and integrations.

Way does not publicly disclose pricing details, making it uncertain whether it provides a competitive or accessible rate for hotels. Its lack of transparent pricing complicates direct comparison.

What Type of Hotel Should Use MyStay?

• Hotels that want to streamline check-in/check-out processes with contactless options.
• Hotels looking to increase revenue through personalized upselling and targeted marketing.
• Properties seeking integrated guest communication platforms.
• Hotels that value extensive PMS integrations and support.
• Teams aiming to reduce operational complexity with automation.

Not ideal if your hotel primarily needs brand promotion tools rather than guest management.

What Type of Hotel Should Use Way?

• Hotels focusing on brand activation campaigns and marketing initiatives.
• Teams seeking centralized management of events and activations.
• Hotels or brands wanting to harness AI-powered insights for marketing strategies.
• Hotels without complex guest management needs.
• Properties with existing partnerships that can integrate with Way’s limited system compatibility.

Not suitable if your hotel prioritizes guest communication, check-in, or revenue-generating upselling features.

MyStay vs Way: The Bottom Line for Hotels

MyStay is a comprehensive, hotel-oriented platform designed to boost guest satisfaction and revenue through contactless check-in, automated communication, and upselling. Its high user ratings, extensive integrations, and recent reviews establish it as a validated, reliable tool for hoteliers.

Way offers a centralized platform for brand activations and marketing, leveraging AI insights. However, due to the lack of recent hotel reviews and limited integration options, its suitability for direct hotel operations remains uncertain.

If your goal is to improve guest experience and operational efficiency, MyStay is the clear choice. If brand activation management is your priority, Way might fit, but further validation is recommended before implementation.

This comparison aims to help you confidently select the platform that aligns with your hotel’s strategic priorities, ensuring you invest in a solution that delivers measurable results.