NewBook All-in-1 HMS vs. RMS:
Which Is Right for You?

The Decision

Choosing between NewBook All-in-1 HMS and RMS involves evaluating your hotel's operational needs, budget, and growth plans. Both products aim to streamline hotel management, but they tackle different aspects of the hospitality software landscape. NewBook offers a simpler, cloud-based system tailored for smaller to mid-sized properties, while RMS provides a more extensive feature set suited for larger or multi-property operations.

Your decision hinges on whether you prioritize ease of use and support or require a broader suite of features for complex management. Are you looking for a straightforward system that can get you up and running quickly, or a comprehensive platform with advanced automation? Let's compare how they stack up across key factors.

Is NewBook or RMS Better for Hotels?

Both NewBook and RMS address core hotel management problems like reservations, payments, and guest communication. RMS, however, covers a wider range of functionalities with over 74 features, including revenue management, POS, and group bookings, whereas NewBook focuses on fundamental operational tools.

RMS's larger feature set is designed for hotels managing multiple properties or seeking detailed insights, but it can be more complex to learn. NewBook's cloud-based system simplifies daily operations through a user-friendly interface, but may lack some advanced automation. Do you need a simple, reliable platform or a feature-rich system for growth?

Edge: RMS

RMS vs NewBook: Which Should Your Hotel Choose?

If your hotel needs a broad, customizable platform that handles complex multi-property operations, RMS is the better choice. Its extensive features, like revenue management, integrated CRS, and multi-lingual support, make it suitable for hotels looking to scale or diversify.

On the other hand, if your hotel prioritizes ease of use, fast onboarding, and dedicated support, NewBook is ideal. Its highly-rated customer service, intuitive interface, and focused features make it perfect for small to mid-sized properties, especially in regional markets.

In essence, choose RMS for scale and depth; pick NewBook for simplicity and support.

Edge: RMS

Is NewBook or RMS Easier to Use?

NewBook leads in ease of use, with a 4.67/5 user rating and only 3 reviews, all emphasizing its intuitive design and straightforward setup. Users praise its cloud-based architecture and training modules, which reduce the learning curve significantly.

RMS, rated at 4.3/5 with 224 recent reviews, is praised for its comprehensive functionality but notes a steeper learning curve. Some users mention that frequent updates can cause confusion or slowdowns, though support remains strong.

Edge: NewBook

Which Has Better Features: NewBook or RMS?

RMS offers over 74 features, including a channel manager, revenue management, POS, guest CRM, and online booking engine—features NewBook does not provide. RMS's ability to manage multiple properties, automate night audits, and handle complex rate structures gives it a distinct advantage for larger operations.

Conversely, NewBook's key features include online check-in, integrated payments, and cloud-based reservation management, but it lacks the extensive automation and advanced modules of RMS. For hotels needing detailed revenue tools or multi-property management, RMS is the clear winner.

Edge: RMS

Which Has Better Customer Support: NewBook or RMS?

NewBook's support scores a perfect 5/5, with reviews highlighting quick, respectful responses and dedicated onboarding assistance. Its Australian-based support team is lauded for being solution-oriented and approachable.

RMS supports over 7,000 businesses with a score of 4.52/5, with reviews citing responsive service and helpful staff, but some mention delays in responses. RMS’s extensive customer base and global presence mean support can sometimes be less personalized, but it remains highly rated overall.

Edge: NewBook

Which Has More Integrations: NewBook or RMS?

RMS offers 112 verified integrations, including major partners like SiteMinder, TripAdvisor, and STR, covering a broad ecosystem of booking, payment, and analytics tools. It also supports numerous third-party modules, making it highly adaptable.

NewBook supports 16 verified partners, including GuestRevu and ChargeAutomation, but falls short of RMS’s extensive network. If your hotel relies on numerous integrations for operations and marketing, RMS’s larger ecosystem is advantageous.

Edge: RMS

Which Do Hoteliers Rate Higher: NewBook or RMS?

RMS's overall rating of 4.56/5 is supported by 224 recent reviews, with hotels across segments like boutique, resort, and city center properties rating it highly, especially for booking management and automation.

NewBook, with only 3 reviews and a 0/5 rating, has limited data to support strong scores. The absence of recent reviews makes RMS the more credible choice based on user satisfaction.

Edge: RMS

How Much Do NewBook and RMS Cost?

NewBook does not publicly disclose pricing details, suggesting a custom quote based on property size and needs. RMS, on the other hand, charges a flat monthly fee of $700, with no implementation or setup fees.

Given the pricing transparency and the features offered, RMS is a clear investment for hotels requiring extensive management tools, while NewBook's costs likely vary based on your property’s scope.

What Type of Hotel Should Use NewBook?

• Hotels that prioritize ease of use and quick onboarding, such as boutique hotels or small resorts.
• Teams seeking a cloud-based, straightforward reservation and payment platform.
• Properties in regional or remote locations needing dedicated support.
• Hotels that want a system that’s simple to configure without extensive customization.
• Not ideal if your hotel needs complex automation, revenue management, or multi-property oversight.

What Type of Hotel Should Use RMS?

• Hotels managing multiple properties or large portfolios.
• Teams looking for automation, revenue management, and detailed reporting.
• Properties that want extensive integrations with third-party marketing, analytics, or channel partners.
• Hotels aiming for scalability and advanced guest interaction tools.
• Not ideal if your hotel prefers a simple, easy-to-learn platform or has a limited budget.

The Bottom Line for Hotels

RMS offers a deep, feature-rich management system suitable for larger, multi-property hotels or enterprises seeking automation and scalability. Its broad partner ecosystem and extensive functionalities make it ideal for experienced hoteliers ready to grow.

NewBook excels in simplicity, support, and rapid deployment for small to midsize properties. Its cloud-based platform, high customer satisfaction, and straightforward features make it perfect for hotels prioritizing ease of use and quick results.

If your hotel needs advanced automation, detailed revenue tools, and multi-property oversight, RMS is the clear choice. For properties that value simplicity, strong support, and fast onboarding, NewBook is the smarter pick.