NewBooks vs. Preno HMS:
Which Is Right for You?

The Decision

Choosing between NewBooks by Newbook and Preno HMS hinges on your hotel’s specific needs and priorities. Both aim to streamline hotel management, but they diverge significantly in user experience, features, and market presence. With Preno's recent surge in reviews and a notably higher customer satisfaction score, it’s clear which product currently holds a stronger position.

Your team needs a management system that fits your operational scale, budget, and growth plans. Do you prioritize ease of use, comprehensive features, or global reach? This comparison will help clarify which solution aligns best with your hotel’s objectives.

Is NewBooks or Preno Better for Hotels?

Both NewBooks and Preno address core hotel management challenges—booking, billing, and guest management—yet they differ markedly in focus and maturity. NewBooks, primarily rooted in inventory and review management with AI capabilities, appears to serve a niche more related to book retailers or publishers, not hotels, despite being marketed as hotel management software. Conversely, Preno is explicitly designed for hoteliers, offering a full suite of operational tools built by hoteliers for hoteliers.

Given the review data, Preno’s 58 recent reviews and a stellar NPS score of 9.48/10 reflect current, positive user sentiment, especially around ease of use and support. NewBook’s ratings are nonexistent, making it difficult to gauge current hotel operator satisfaction or real-world performance, which diminishes its viability as a solution for hotel management. Are you comfortable relying on a product with no recent hotel-specific reviews? Or do you prefer a system vetted by hundreds of hoteliers?

Preno vs NewBooks: Which Should Your Hotel Choose?

If your hotel needs a straightforward, well-supported PMS with integrated channel management, Preno is the clear choice. Its user-friendly interface, 4.86/5 ease of use rating, and extensive features tailored for hoteliers make it suitable for small to mid-sized hotels aiming for operational efficiency.

On the other hand, if your hotel requires a specialized solution for inventory or review management, perhaps linked to a bookstore or publisher, NewBooks might be appropriate. But given its lack of recent hotel reviews and no visible hotel-specific features, it’s unlikely to meet the typical needs of hoteliers seeking a comprehensive management system.

Is NewBooks or Preno Easier to Use?

Preno’s ease of use shines with a 4.86/5 rating based on recent reviews, with many users praising its intuitive interface, quick onboarding, and straightforward workflows. Customers highlight that staff with limited technical background find Preno simple to learn and adopt, commenting on its "responsive support" and "easy reservation process."

In contrast, NewBooks has a zero rating, with no recent or hotel-specific reviews to assess its usability. Its AI-powered inventory and review features are more relevant to publishers or booksellers than hoteliers, suggesting it’s not optimized for hospitality workflows.

Edge: Preno.

Which Has Better Features: NewBooks or Preno?

Preno offers 29 hotel-specific features, including a booking engine, channel manager, guest CRM, automated night audit, group booking, real-time status updates, and more. These tools directly support daily hotel operations and guest management.

NewBook lacks verified hotel management features and offers none in its current portfolio, making it unsuitable as a comprehensive PMS. Its AI features are geared toward inventory summaries and recommendations for book retailers, not property operations.

Edge: Preno.

Which Has Better Customer Support: NewBooks or Preno?

Preno’s customer support is highly rated at 4.69/5, with users describing the service as "quick," "reliable," and "responsive." Many reviews emphasize how Preno’s support team actively incorporates customer feedback and assists with onboarding, making implementation smoother.

NewBooks has no recent reviews or ratings related to customer support specific to hotel management, leaving its service quality unverified in the hospitality context.

Edge: Preno.

Which Has More Integrations: NewBooks or Preno?

Preno integrates with 17 verified partners, including Xero, Bookboost, RevControl, Zingle, TrustYou, SiteMinder, and Revinate, providing a broad ecosystem for hotel operations. These integrations facilitate financial management, guest feedback, marketing, and distribution.

NewBook reports no verified integrations, limiting its utility for hotels seeking seamless connectivity with popular industry tools.

Edge: Preno.

Which Do Hoteliers Rate Higher: NewBooks or Preno?

Preno’s recent reviews consistently highlight its usability, support, and feature set, culminating in a 9.48/10 NPS score. Hotels across various segments, especially boutique and motels, appreciate how Preno simplifies their management.

NewBook lacks recent hotel reviews entirely, so there’s no reliable data on hoteliers’ satisfaction or property ratings. Its absence suggests it’s not widely adopted or tested in current hotel operations.

Edge: Preno.

How Much Do NewBooks and Preno Cost?

NewBook’s pricing details are not publicly available, which raises questions about its transparency and suitability for budget-conscious hotels. Preno charges a flat $600 monthly fee, which includes access to its core features without additional implementation fees.

While Preno’s pricing may seem high for very small hotels, its transparent, predictable fee structure ensures better planning and ROI for mid-sized properties seeking full operational tools.

What Type of Hotel Should Use NewBooks?

Based on its AI-driven book inventory management focus, NewBooks might suit:

• Hotels or properties linked to bookstores or publishers, managing inventory or reviews.
• Small boutique hotels with minimal operational complexity looking for basic review summaries.
• Hotels that primarily want to analyze guest feedback via reviews rather than manage bookings and billing.
• Hotels with existing, separate management systems needing supplementary review or publication features.

Not ideal if:

• You need a comprehensive PMS or channel management.
• Your hotel operates at a scale requiring integrated billing, reservations, and guest profiles.
• You seek ongoing, hotel-specific software support.

In summary, NewBooks is not a traditional hotel management solution and is better suited for niche inventory or review analysis tasks.

What Type of Hotel Should Use Preno?

Preno is designed for properties seeking an all-in-one management platform, especially:

• Small to mid-sized hotels looking for straightforward, easy-to-learn software.
• Hotels prioritizing real-time updates, automation, and integrated channel management.
• Properties seeking robust guest management and billing tools.
• Hotels in multiple regions, as Preno's global presence supports diverse markets.

Not ideal if:

• Your hotel requires advanced reporting, extensive customization, or enterprise-level features.
• You prefer a free or very low-cost solution.
• Your hotel operates with complex multi-property systems that demand highly specialized tools.

Preno suits hotels that want simplicity combined with extensive, hotel-centric features to run their daily operations efficiently.

Preno vs NewBooks: The Bottom Line for Hotels

Preno offers a well-rounded, hotel-focused management system with proven user satisfaction and a broad feature set. Its recent reviews and high NPS score indicate it’s a trusted choice for hoteliers seeking operational efficiency and excellent support.

NewBooks, while potentially useful in review or inventory contexts outside core hotel management, falls short as a comprehensive PMS. Its lack of recent hotel reviews and zero verified integrations make it a less reliable option for property management.

If your hotel aims for a dependable, feature-rich PMS with strong support, Preno is the clear recommendation. For niche review or inventory analysis needs outside traditional hotel management, consider NewBooks, but only with clear expectations about its limited hotel capabilities.

In conclusion, Preno’s high review count, recent positive feedback, and extensive features position it as the superior choice for most hotels today. It provides a reliable platform that can scale with your business, streamline operations, and improve guest experiences—making it the best bet for hoteliers serious about management software.