Compare Nivula Reputation vs CustomerCount Surveys vs TrustYou Customer Experience Platform (CXP)

NIVULA SA

Nivula Reputation

7 reviews
CustomerCount

CustomerCount Surveys

0 reviews
TrustYou

TrustYou Customer Experience Platform (CXP)

290 reviews

Compare Nivula Reputation vs CustomerCount Surveys vs TrustYou Customer Experience Platform (CXP)

Reputation Management vendor comparison between Nivula Reputation vs CustomerCount Surveys vs TrustYou Customer Experience Platform (CXP). Find out which Reputation Management is right for you based on realtime data from 297 verified hotelier reviews across 64 countries.

NIVULA SA

NIVULA SA

Ranked 14 (out of 55)

5.0
7 reviews
View profile
CustomerCount

CustomerCount

Ranked 25 (out of 25)

N/A
0 reviews
View profile
TrustYou

TrustYou

Ranked 3 (out of 55)

4.4
290 reviews
View profile

Ratings Summary

HT Score

Nivula Reputation

unranked HTScore Icon

CustomerCount Surveys

unranked HTScore Icon

TrustYou Customer Experience Platform (CXP)

91 HTScore Icon
Popularity

Nivula Reputation

7 verified reviews

CustomerCount Surveys

0 verified reviews

TrustYou Customer Experience Platform (CXP)

290 verified reviews
Likelihood to Recommend

Nivula Reputation

99%

CustomerCount Surveys

0%

TrustYou Customer Experience Platform (CXP)

88%
Ease of Use

Nivula Reputation

5

CustomerCount Surveys

0

TrustYou Customer Experience Platform (CXP)

4.5
ROI

Nivula Reputation

5

CustomerCount Surveys

0

TrustYou Customer Experience Platform (CXP)

4.2
Implementation

Nivula Reputation

5

CustomerCount Surveys

Not enough data available

TrustYou Customer Experience Platform (CXP)

4.3
Customer Support

Nivula Reputation

5

Verified Customer Support

CustomerCount Surveys

0

Verified Customer Support

TrustYou Customer Experience Platform (CXP)

4.5

Verified Customer Support

Certificate of Excellence

Nivula Reputation

CustomerCount Surveys

TrustYou Customer Experience Platform (CXP)

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

Case Management

SMS text messaging

Nivula Reputation

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

CustomerCount Surveys

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

TrustYou Customer Experience Platform (CXP)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

NIVULA SA
vs.
CustomerCount
vs.
TrustYou

Customers

Top 3 Segments

Nivula Reputation

Luxury Hotels - 43%
Hostels - 14%
City Center Hotels - 14%

CustomerCount Surveys

Resorts - 0%
Motels - 0%
Hostels - 0%

TrustYou Customer Experience Platform (CXP)

Resorts - 19%
Branded Hotels - 16%
Other - 13%
Featured clients
-
-

TrustYou Customer Experience Platform (CXP)

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

NIVULA SA Average NIVULA SA

Pricing Available By Request

CustomerCount has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

TrustYou Average TrustYou

Nivula Reputation

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

CustomerCount Surveys

Pricing Available By Request
CustomerCount has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

TrustYou Customer Experience Platform (CXP)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
NIVULA SA
vs.
CustomerCount
vs.
TrustYou

What Customers Are Saying

Most Recent Review

Nivula Reputation

Complete, fast and Easy!!

Receptionist from Syracuse (Italy)

CustomerCount Surveys

CustomerCount doesn’t have any clients that have vouched for the product

TrustYou Customer Experience Platform (CXP)

Sales people tell lies to get you to sign the contract and will never rectify it.

Marketing Manager from Marumbi (Zanzibar Archipelago)
Most Positive Review

Nivula Reputation

Excellent!!!

Receptionist from Syracuse (Italy)

CustomerCount Surveys

CustomerCount doesn’t have any clients that have vouched for the product

TrustYou Customer Experience Platform (CXP)

Thai City Centre Hotel Review of TrustYou

Human Resources
Most Critical

Nivula Reputation

Excellent!!!

Receptionist from Syracuse (Italy)

CustomerCount Surveys

CustomerCount doesn’t have any clients that have vouched for the product

TrustYou Customer Experience Platform (CXP)

Focus to the Target!

GM
References
-
-

TrustYou Customer Experience Platform (CXP)

Selim Imre
Rooms Division Manager Aska Hotels Sun Queen Beach

Shanna Davis
Marketing Manager Ayres Hotels

General Info

Screenshots

CustomerCount doesn't have any screenshots

Integrations

Nivula Reputation

NIVULA SA doesn't have any integrations

CustomerCount Surveys

CustomerCount doesn't have any integrations

TrustYou Customer Experience Platform (CXP)

Property Management Systems (24) Booking Engine (13) Hotel Management Software (13)
Recent Articles

Nivula Reputation

NIVULA SA doesn’t have any recent articles

CustomerCount Surveys

CustomerCount doesn’t have any recent articles