The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 209 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Occupancy Plus shines .
RoomRaccoon shines in ease of use and customer support — especially for independent properties (4.1/5) , with exclusive features like Revenue management module and Payment processing.
Side-by-side ratings based on 209 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $1,000/mo |
| Verified Reviews | 0 | 209 |
After analyzing 209 verified reviews, Occupancy Plus users most value its , while RoomRaccoon users highlight user interface and experience, all-in-one system, automated emails and documents. Click any theme to see what reviewers say.
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User Interface and Experience
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All-in-one System
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Automated Emails and Documents
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Service and Support
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Integration Limitations
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System Bugs and Stability Issues
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | Occupancy Plus |
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|---|---|---|
| Small (10-24 rooms) ▾ | — | #10 90 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #17 27 reviews |
| Large (75-199 rooms) ▾ | — | #14 7 reviews |
| X-Large (200+ rooms) | — | #19 0 reviews |
By Property Type
| Segment | Occupancy Plus |
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| Boutique ▾ | — | #9 100 reviews |
| Luxury ▾ | — | #9 64 reviews |
| Branded / Chain ▾ | — | #14 29 reviews |
| Extended Stay ▾ | — | #7 28 reviews |
By Region
| Segment | Occupancy Plus |
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|---|---|---|
| North America ▾ | — | #24 7 reviews |
| Europe ▾ | — | #5 123 reviews |
| Asia Pacific | — | #31 4 reviews |
| Middle East | — | #31 1 reviews |
Choosing the right property management system (PMS) can transform your hotel’s operations, guest experience, and revenue. You’re weighing Occupancy Plus, a lesser-known solution, against RoomRaccoon, a more established platform with a proven track record. Both aim to simplify hotel management, but they diverge significantly in features, support, and market presence. Which one aligns better with your hotel’s needs and growth goals?
Occupancy Plus and RoomRaccoon are designed to address core hotel management challenges like reservations, guest communication, and operational efficiency. While Occupancy Plus offers a broad AI-driven approach focused on analytics, RoomRaccoon provides a comprehensive, all-in-one platform integrating booking, channel management, and revenue tools. Given the limited data on Occupancy Plus, does its focus on AI and analytics outweigh RoomRaccoon’s extensive feature set?
RoomRaccoon has over 169 reviews and recent positive feedback within the last six months, making its reputation more current. Occupancy Plus, with no reviews, leaves potential users without recent insights, making RoomRaccoon the more reliable choice for today’s hoteliers. Are you prepared to gamble on unverified performance, or do you prefer a proven platform with recent user experiences?
If your hotel needs a modern, feature-rich PMS that covers reservations, channel management, booking, and guest communication, RoomRaccoon is the clear choice. Its extensive toolset—over 51 features—supports small to medium hotels aiming to automate and scale operations efficiently.
Conversely, if your hotel prioritizes detailed AI-driven insights and analytics to inform strategic decisions, Occupancy Plus might appeal, but the lack of recent reviews diminishes confidence. For most hoteliers, especially those seeking a full operations platform, RoomRaccoon offers a more comprehensive and tested solution.
RoomRaccoon is highly rated for usability, with a 4.74 out of 5 score from over 169 reviews, reflecting a user-friendly interface and straightforward onboarding. Many users highlight how intuitive the system is for daily operations, from reservations to invoicing, with quick staff adoption.
Occupancy Plus scores 0/5, with no available recent reviews or user feedback to assess ease of use. This absence suggests uncertainty around its usability or limited deployment. Given the recent and positive reviews of RoomRaccoon, it clearly holds the edge here.
Edge: RoomRaccoon
RoomRaccoon boasts an impressive suite of 51 features, including a channel manager, revenue management, booking engine, integrated CRM, automated night audits, mobile app, and online check-in. Its multi-lingual, multi-currency support, and detailed analytics dashboards are also highly valued by users.
Occupancy Plus offers zero features in the data provided, indicating either a minimal feature set or a lack of transparency. Its AI-based insights are notable but do not replace the comprehensive operational tools that RoomRaccoon provides. For feature richness, RoomRaccoon has an undeniable lead.
Edge: RoomRaccoon
RoomRaccoon’s customer support scores 4.53 out of 5, with recent reviews praising responsiveness and helpfulness. Hotel users report quick resolution times and attentive onboarding, which are critical during busy periods.
Occupancy Plus, with no reviews or ratings available, offers no evidence of support quality. Without recent feedback, Hoteliers cannot assess its support efficacy, giving RoomRaccoon the clear advantage.
Edge: RoomRaccoon
RoomRaccoon has integrations with 88 verified partners, including popular solutions like Sage, FLEXIPASS, and RevControl. This extensive network allows your hotel to connect various tools—revenue management, digital marketing, POS systems—without hassle.
Occupancy Plus has no verified partners listed, suggesting limited or no integration options. For hotel operations that rely on a connected tech stack, RoomRaccoon’s ecosystem is more versatile and adaptable.
Edge: RoomRaccoon
RoomRaccoon enjoys an overall rating of 4.88 out of 5 based on 169 reviews, with recent feedback emphasizing its ease of use, automation, and revenue-boosting features. Hotels of all sizes—especially small hotels and boutique properties—report positive experiences, with many citing increased direct bookings and operational savings.
Occupancy Plus’s rating is 0, with no recent reviews or ratings to inform potential users. Given the robust and recent feedback for RoomRaccoon, it holds the higher reputation among hoteliers.
Edge: RoomRaccoon
Occupancy Plus does not list any pricing information—no free trial, flat fee, or per-room charges are available—making it difficult to evaluate its value proposition.
RoomRaccoon charges $1,000 per month, with no mention of implementation fees or tiered pricing. Its transparent pricing model allows for straightforward budgeting, which is critical for small hotels and independent operators.
Given the lack of recent reviews and feature information, Occupancy Plus may suit hotels with specific analytical needs but likely falls short for full operational management.
RoomRaccoon’s breadth of features, ease of use, and recent reviews make it a strong choice for small and mid-sized properties.
RoomRaccoon is a well-established, feature-rich PMS with a proven track record supported by over 169 recent reviews. Its extensive integrations, intuitive interface, and comprehensive automation tools make it suitable for small hotels, boutique properties, and independent operators wanting efficiency and increased revenue.
Occupancy Plus offers AI-driven insights, but the lack of recent user feedback and features limits its appeal for most hotels seeking a complete management solution. Its niche focus on analytics might serve some hotels, but for broad operational needs, RoomRaccoon stands out.
For hotels wanting a reliable, all-in-one system with current user approval, RoomRaccoon is the clear choice. If you’re seeking data analysis and strategic insights with minimal operational complexity, and are comfortable with limited recent data, Occupancy Plus might warrant further investigation—but caution is advised.
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| Occupancy Plus |
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| Starting Price | — | From $1,000/mo |
According to HTR's product database, Occupancy Plus and RoomRaccoon PMS share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | Occupancy Plus |
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| Booking Engine | ||
| Calendar view | ||
| Channel Manager | ||
| Custom rates | ||
| Payment processing | ||
| Revenue management module |
Showing top differences. 39 more features differ between these products.
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"Yield rules have helped us optimise our rates and our occupancy immensely. The ones we found most crucial were setting up yield rules for last minute bookings, to increase our occu..."
No published case study for this goal yet.
"The automation of the payment system - from the guests receiving their invoice, the booking confirmation, and the payment being automatically accredited to the reservation - has le..."
No published case study for this goal yet.
"Most of our guests travel from far, and they might be tired when they arrive, so they might not always think about the extra things they might need - like a bathrobe and slippers...."
What hoteliers love
Many users find RoomRaccoon's user interface to be intuitive and easy to learn, which simplifies daily operations and onboarding new staff. However, t... Many users find RoomRaccoon's user interface to be intuitive and easy to learn, which simplifies daily operations and onboarding new staff. However, there are suggestions for improvement, especially for mobile and tablet versions of the system to enhance usability further.
RoomRaccoon users praise the all-in-one nature of the platform, which integrates booking engine, channel manager, PMS, and accounting. This consolidat... RoomRaccoon users praise the all-in-one nature of the platform, which integrates booking engine, channel manager, PMS, and accounting. This consolidation helps streamline operations and eliminate the need for multiple software solutions. Many reviews highlight how this feature saves time and makes management easier.
Hoteliers find the automated emails and document features particularly valuable, noting that it saves time and enhances communication with guests. Aut... Hoteliers find the automated emails and document features particularly valuable, noting that it saves time and enhances communication with guests. Automated invoicing and pre/post-stay emails are frequently mentioned benefits. Users also commend the customization options for these automated functionalities.
Where hoteliers push back
While some users appreciate the helpfulness of individual customer support agents, many reviews criticize the availability and responsiveness of RoomR... While some users appreciate the helpfulness of individual customer support agents, many reviews criticize the availability and responsiveness of RoomRaccoon's support team. Long wait times for issue resolution, especially during critical operational periods, are common complaints.
Several reviews point out the limitations in integrating RoomRaccoon with other systems like payment gateways (Stripe, Accounting software), and OTAs.... Several reviews point out the limitations in integrating RoomRaccoon with other systems like payment gateways (Stripe, Accounting software), and OTAs. Users express their desire for more seamless integrations to avoid manual work and additional expenses.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Occupancy Plus and RoomRaccoon PMS share many core Property Management Systems features, but each has unique capabilities. Occupancy Plus offers 0 verified integration partners, while RoomRaccoon PMS offers 88. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. RoomRaccoon PMS leads in ease of use at 4.8/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Occupancy Plus: No. RoomRaccoon PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Occupancy Plus has an HT Score of 0 and RoomRaccoon has 80. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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