OpenHotel PMS vs. Previo:
Which Is Right for You?

The Decision

When choosing a property management system (PMS), your hotel’s operational efficiency, ease of use, and integration capabilities are crucial. OpenHotel PMS and Previo both aim to streamline your workflows, but their features, support, and market presence differ significantly. OpenHotel, with its established reputation, offers a robust platform backed by numerous recent reviews, while Previo’s lower review count and regional focus suggest a less proven track record. Which platform aligns better with your hotel’s needs?

Is OpenHotel or Previo Better for Hotels?

OpenHotel and Previo both serve as comprehensive PMS solutions, but their origins and target markets shape their core strengths. OpenHotel’s software primarily targets North American and European markets, especially small to medium properties, with a strong emphasis on ease of use, revenue management, and channel integration. Previo’s platform, meanwhile, caters mainly to the Central and Eastern European region, offering integrated tools such as booking engines, guest apps, and automation, but with fewer reviews and less recent feedback. Do you need a globally proven system or a regional solution?

OpenHotel’s recent reviews emphasize its high ratings in user-friendliness (4.71/5), customer support (4.82/5), and overall satisfaction (4.81/5). Previo lacks recent reviews and detailed user feedback, making it harder to gauge current performance and user experience. The decision boils down to whether your hotel requires a well-established platform with proven responsiveness and ease of use, or if your focus is on a regional system that may still be developing its reputation.

OpenHotel vs Previo: Which Should Your Hotel Choose?

If your hotel prioritizes a high-rated, easy-to-navigate PMS with strong customer support, OpenHotel is the clear choice. Its reviews show a 95% likelihood to recommend and a 4.81/5 overall rating driven by 57 recent reviews, reflecting consistent satisfaction across hotel segments like motels, resorts, and boutique hotels. It excels in core functionalities like channel management, booking, and revenue optimization, making it ideal for small- to mid-sized properties seeking reliability and growth.

On the other hand, if your hotel operates primarily in Central or Eastern Europe and is looking for an all-in-one cloud platform with integrated booking, guest apps, and automation features, Previo may seem appealing. However, its lack of recent reviews and limited global presence suggest it’s less proven outside its core markets. Without recent feedback, it’s riskier if you seek immediate credibility and robust customer support.

Is OpenHotel or Previo Easier to Use?

OpenHotel’s user interface garners a 4.71/5 rating, and reviews highlight its intuitive navigation, especially beneficial for small and medium properties. Customers appreciate the straightforward onboarding process (4.61/5), with many mentioning that staff adoption has been smooth, even for those less tech-savvy.

Conversely, Previo lacks publicly available recent review ratings, but its regional focus indicates a simpler, possibly more tailored experience within its markets. Without comparable feedback, it’s tough to assess ease of use definitively. Based on the available data, Edge: OpenHotel.

Which Has Better Features: OpenHotel or Previo?

OpenHotel offers 15 shared features and eight unique features such as revenue management, payment processing, automated night audit, and a cloud-based platform—features that enhance operational control and financial tracking. Previo provides 16 features, including online check-in, integrated payment requests, and a guest app, but several key modules like revenue management and digital registration are exclusive to OpenHotel.

OpenHotel’s broader feature set, particularly its revenue management and channel management modules, makes it more suitable for hotels looking for comprehensive control. Previo’s features, while extensive, lack some of the core functionalities that drive revenue and operational efficiency. Edge: OpenHotel.

Which Has Better Customer Support: OpenHotel or Previo?

OpenHotel’s current review ratings show an impressive 4.82/5 for support, with many users praising the dedicated, quick, and knowledgeable assistance. Reviewers highlight the personal touch and reliability of support, which is crucial during system transitions or emergencies.

Previo does not have recent or detailed customer support reviews, making it difficult to evaluate its responsiveness and service quality. Without clear feedback, OpenHotel’s proven support system holds a decisive advantage. Edge: OpenHotel.

Which Has More Integrations: OpenHotel or Previo?

OpenHotel integrates with 12 verified partners, including major channel managers like SiteMinder, and solutions like LaaSie.ai and Canary Technologies. Previo connects with 7 verified partners, offering integrations with revenue tools and property automation, but fewer external channels and management solutions.

More integrations mean your hotel can connect seamlessly with existing systems, reducing manual work and errors. OpenHotel’s larger partner ecosystem provides greater flexibility for diverse operational needs. Edge: OpenHotel.

Which Do Hoteliers Rate Higher: OpenHotel or Previo?

OpenHotel’s reviews depict a hotel segment that values ease of use and customer support, with overall ratings of 4.81/5 and a 95% recommendation rate. Hotels across various segments, from motels to boutique hotels, consistently praise its reliability and user-friendly interface.

Previo lacks recent reviews, making it impossible to determine current hotel satisfaction levels. Given the volume and recency of feedback for OpenHotel, it clearly has a higher rating among hoteliers. Edge: OpenHotel.

How Much Do OpenHotel and Previo Cost?

OpenHotel does not publicly disclose detailed pricing but appears to operate on a flat monthly fee without implementation or per-booking charges. Previo also does not specify prices, but both are likely to be quote-based, typical for enterprise-grade PMS systems.

Since neither platform provides transparent pricing, your best approach is to request quotes based on your hotel’s size and needs. However, the value offered by OpenHotel’s proven support and feature set makes its cost easier to justify.

What Type of Hotel Should Use OpenHotel?

• Hotels that need a reliable, user-friendly PMS with strong channel management.
• Teams seeking a platform with built-in revenue management and automation tools.
• Properties that value dedicated support and regular system updates.
• Hotels aiming for seamless integration with multiple OTAs.
• Small to medium-sized hotels wanting a comprehensive, all-in-one platform.

Not ideal if you require a regional or niche solution not widely supported outside North America and Europe.

What Type of Hotel Should Use Previo?

• Hotels operating mainly within the Central and Eastern European regions.
• Teams looking for an integrated system including PMS, guest app, and automation.
• Hotels that prioritize cost-effective, all-in-one cloud solutions.
• Properties with a focus on digital guest engagement and online payments.
• Hotels seeking a simple, streamlined management platform for regional operations.

Not ideal if your hotel needs proven international support, extensive integrations, or recent user feedback.

The Bottom Line for Hotels

OpenHotel offers a mature, highly-rated PMS with a broad feature set, excellent support, and a large, recent review base. Its strength lies in operational ease, revenue management, and reliable integrations, making it ideal for small- to mid-sized hotels seeking a trusted platform.

Previo, while promising with its integrated tools and regional focus, lacks recent reviews and detailed feedback, which raises questions about its current performance and support quality. Its feature set suits hotels in its core markets but may not provide the same level of confidence or flexibility.

If your hotel values proven stability, extensive functionality, and a well-supported system, OpenHotel is the recommended choice. If regionality and a more niche platform are your priorities, and you’re willing to accept less recent feedback, Previo could be considered—but with caution.