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Previo vs. ThinkReservations PMS:
Which Is Right for You?
TLDR
We analyzed 425 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
PREVIO stands out with exclusive features like Payment Requests and Housekeeping Mobile App.
ThinkReservations shines in customer support and account management — especially for bed & breakfast properties (4.9/5), with exclusive features like Guest Messaging and Ancillary revenue tracking.
How Does Previo Compare to ThinkReservations PMS?
Side-by-side ratings based on 425 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $500/mo |
| Verified Reviews | 1 | 424 |
What Are the Pros and Cons of Previo vs ThinkReservations PMS?
After analyzing 425 verified reviews, PREVIO users most value its , while ThinkReservations users highlight customer support and account management, ease of use and daily operations, reservations, calendar, and availability management. Click any theme to see what reviewers say.
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PREVIO
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ThinkReservations
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Customer support and account management
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Ease of use and daily operations
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Reservations, calendar, and availability management
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Direct booking engine and website integration
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| Cons | |
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Feature requests and product flexibility
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Billing, payments, and accounting integrations
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Channel management and OTA connectivity
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PREVIO vs ThinkReservations: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
PREVIO
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ThinkReservations
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|---|---|---|
| Small (10-24 rooms) ▾ | — | #4 148 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #9 25 reviews |
| Large (75-199 rooms) | — | #7 3 reviews |
| X-Large (200+ rooms) | — | #6 1 reviews |
By Property Type
| Segment |
PREVIO
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ThinkReservations
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|---|---|---|
| Boutique ▾ | — | #7 105 reviews |
| Luxury ▾ | — | #7 72 reviews |
| Branded / Chain ▾ | — | #7 26 reviews |
| Extended Stay ▾ | — | #11 8 reviews |
By Region
| Segment |
PREVIO
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ThinkReservations
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| North America ▾ | — | #1 399 reviews |
| Europe | — | #59 1 reviews |
| Asia Pacific | — | #35 0 reviews |
| Middle East | — | #34 0 reviews |
The Decision
Choosing the right property management system (PMS) can dramatically impact your hotel’s operations, guest satisfaction, and revenue. Currently, you’re weighing Previo and ThinkReservations PMS, two solutions designed to streamline your management tasks. Both aim to centralize reservations, automate processes, and improve guest interactions but diverge significantly in their features, support, and market presence. Which one aligns best with your hotel's needs?
Is Previo or ThinkReservations PMS Better for Hotels?
Previo offers an all-in-one cloud hotel system primarily aimed at hotels in the Central and Eastern Europe (CEE) region, with a focus on integrated tools, including PMS, booking engine, channel management, and guest apps. ThinkReservations, on the other hand, is a US-based, highly rated PMS with a broader feature set, especially in automation, integrations, and revenue tools.
While Previo emphasizes comprehensive management within a regional context, ThinkReservations boasts a more extensive integration network, a larger user base, and a higher rating. ThinkReservations also has a more recent and robust review profile, with an overall rating of 4.88/5 from 356 reviews, compared to Previo’s zero reviews. This makes ThinkReservations the more proven choice for hoteliers seeking reliable, well-supported software.
ThinkReservations PMS vs Previo: Which Should Your Hotel Choose?
If your hotel needs a proven, user-friendly PMS with strong integrations, automation, and a large support network, go with ThinkReservations. It’s suited for small to medium-sized hotels, B&Bs, and boutique properties wanting to increase revenue and operational efficiency through automation and data insights.
If your hotel operates primarily in Europe, especially in the CEE region, and you require a system that combines PMS, online booking, and channel management tailored to that market, Previo might be a better fit. However, note that Previo’s review count is zero, and its functionality appears more region-specific.
For most North American hoteliers or hotels prioritizing ease of use, automation, and integrations, ThinkReservations is the clear choice.
Is Previo or ThinkReservations PMS Easier to Use?
ThinkReservations scores impressively on ease of use, with a 4.82/5 rating from 356 reviews, and most users praise its intuitive interface and straightforward onboarding. Reviewers report that staff adoption is quick, and the platform’s automation features further reduce training time.
Previo, by contrast, has no publicly available review data, making its usability harder to gauge. Given the extensive positive feedback for ThinkReservations, we consider it the easier system to implement and adopt.
Edge: ThinkReservations PMS
Which Has Better Features: Previo or ThinkReservations PMS?
Previo offers seven exclusive features, including online checkout, integrated ID scanning, automated space optimization, and rules-based room assignments—useful for hotels in specialized markets. ThinkReservations, however, provides fifteen unique features like EPoS, guest messaging, real-time reporting, automated night audits, and mobile apps, which directly impact daily operations.
ThinkReservations’ broader feature set, especially in automation, guest communication, and revenue management, gives it a distinct advantage. It also offers more integrations—16 verified partners versus Previo’s 7—further enhancing operational flexibility.
Edge: ThinkReservations PMS
Which Has Better Customer Support: Previo or ThinkReservations PMS?
ThinkReservations is rated 4.82/5 for customer support, with many reviews highlighting its quick, knowledgeable, and accessible support team. Users often describe support as “excellent,” “responsive,” and “helpful,” which is crucial when resolving issues swiftly.
Previo, with no review data available, leaves support quality uncertain. Based on the available information and the strong sentiment around ThinkReservations support, the latter clearly has the edge.
Edge: ThinkReservations PMS
Which Has More Integrations: Previo or ThinkReservations PMS?
ThinkReservations connects with 16 verified partners, including major OTAs (Airbnb, Booking.com, Expedia), channel managers, and guest experience tools like TrustYou and Triptease. Previo is limited to 7 verified partners, with a focus on regional providers like Profitroom and Onity.
The extensive integration network of ThinkReservations allows for greater operational flexibility and revenue opportunities. It will better support your hotel’s growth and automation ambitions.
Edge: ThinkReservations PMS
Which Do Hoteliers Rate Higher: Previo or ThinkReservations PMS?
ThinkReservations maintains a very high rating of 4.88/5 based on 356 recent reviews, with an average property rating of 4.88. Hoteliers in diverse segments—mainly B&Bs, small hotels, and boutique properties—praise its ease of use, automation, and support.
Previo has no review data to compare, but given its regional focus and limited global presence, it does not currently garner the same trust or validation as ThinkReservations. For North American and international hotels, ThinkReservations is the more trusted choice.
Edge: ThinkReservations PMS
How Much Do Previo and ThinkReservations PMS Cost?
Previo’s pricing details are unavailable, indicating a lack of transparent pricing or a bespoke quote model. ThinkReservations costs $500 per month, with no mention of additional setup fees or hidden costs.
While the upfront cost might seem higher, ThinkReservations’ transparency and proven ROI from reviews suggest a valuable investment. Previo’s unclear pricing makes it harder to assess value without direct contact.
What Type of Hotel Should Use Previo?
- Hotels operating primarily in the CEE region needing an all-in-one system tailored to regional requirements.
- Properties seeking a centralized solution that combines PMS, CRS, booking engine, and guest apps.
- Hotels that prefer a regional vendor with specific features like integrated ID/passport scanning and automated space management.
- Small to medium hotels in Central Europe looking for an integrated, locally supported system.
Not ideal if:
- Your hotel is based outside Europe or targets North American guests.
- You need extensive automation, integrations, or proven support.
- You prefer transparent, proven pricing with extensive reviews.
What Type of Hotel Should Use ThinkReservations?
- Small, boutique, or bed & breakfast properties seeking a straightforward, easy-to-use PMS.
- Hotels focused on increasing revenue via upselling, automation, and data insights.
- Hotels seeking strong integration with major OTAs like Airbnb, Expedia, and TripAdvisor.
- Properties that value excellent customer support and rapid onboarding.
Not ideal if:
- Your hotel requires regional-specific features only available in Previo.
- You aim for a highly customizable interface beyond standard automation.
- You prefer a free or more flexible pricing model (ThinkReservations costs $500/month).
ThinkReservations vs Previo: The Bottom Line for Hotels
In essence, ThinkReservations offers a more comprehensive, well-reviewed, and widely adopted PMS suitable for North American and international hotels. Its extensive features, integrations, and support make it a reliable choice for properties aiming to streamline operations and increase revenue.
Previo, while tailored to the CEE region with some unique features, lacks the global reputation, recent reviews, and broad integrations that would make it a top recommendation outside its core market. Its limited review presence and unclear pricing further weaken its standing.
For most hotels seeking proven functionality, automation, and support, ThinkReservations stands out as the more dependable and scalable option. If regional specificity is your priority, and you operate within Europe, Previo might be worth exploring, but only with direct vendor engagement and thorough evaluation.
How Much Do Previo and ThinkReservations PMS Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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PREVIO
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ThinkReservations
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| Starting Price | — | From $500/mo |
Feature Comparison: Previo vs ThinkReservations PMS
These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.
| Feature |
PREVIO
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ThinkReservations
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Accounting & Finance
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| Direct billing | ||
| RevPaR & ADR Reports | ||
| Multi-currency | ||
| Transactional Emails (booking, folios, etc) | ||
| Automated night audit | ||
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Marketing & Ecommerce
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| Guest Communication (SMS Messaging) | ||
| Native Email Marketing | ||
| Guest profiles | ||
| Guest CRM | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Booking Engine | ||
| Transactional Emails (booking, folios, etc) | ||
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Administration & Configuration
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| Centralized user & role management | ||
| Multi-lingual | ||
| Cloud based | ||
| On premise | ||
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Customer Management
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| Guest Communication (SMS Messaging) | ||
| Guest profiles | ||
| Centralized Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
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Front Office
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| Mobile Device Notes & Tasks (Voice-to-Text) | ||
| Mobile App | ||
| Automated night audit | ||
| Calendar view | ||
| Multi-lingual | ||
| Task Management | ||
| Automated reminders | ||
| Guest profiles | ||
| Tablet/Kiosk Check-in | ||
| Payment Requests | ||
| Centralized Messaging | ||
| Automated Space Optimization | ||
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Groups Management
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| Group functionality | ||
| Automated Space Optimization | ||
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Guest Experience
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| Integrated ID & Passport Scanner | ||
| Digital Registration | ||
| Guest App | ||
| Online Check-in | ||
| Online Checkout | ||
| Guest Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
| ID Scanning & Registration Pre-fill | ||
| Lobby Kiosk | ||
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Housekeeping
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| Housekeeping module | ||
| Housekeeping Mobile App | ||
| Real-Time Status Updates | ||
| Automated Assignments | ||
| Real Time Reporting | ||
| Shift Planning | ||
| Employee Messaging | ||
| Online Checkout | ||
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Payments
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| Integrated Payment Terminal & Card Reader | ||
| Direct billing | ||
| Multi-currency | ||
| Payment processing | ||
| Payment Requests | ||
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Reservations Management
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| RevPaR & ADR Reports | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Integrated CRS | ||
| Drag-n-Drop Tapechart | ||
| Rate Management | ||
| Automated Space Optimization | ||
| Rules Based Room Assignments | ||
| Transactional Emails (booking, folios, etc) | ||
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Revenue Management
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| RevPaR & ADR Reports | ||
| Custom rates | ||
| Ancillary revenue tracking | ||
| Revenue management module | ||
| Base Pricing | ||
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Taxes & Compliance
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| PCI Compliant | ||
| GDPR Compliant | ||
| SOC2 Complaint | ||
| Tax Configuration | ||
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Support & Training
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| Online 24/7 support | ||
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Food & Beverage
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| EPoS | ||
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Spa
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| Spa & Wellness Module |
Real-World Results: PREVIO vs ThinkReservations by Business Goal
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
PREVIO
No published case study for this goal yet.
Blue Tang Inn
Mid-Size
"I became aware of ThinkReservations at a trade show in the US, and I could see right away that it would help Blue Tang Inn streamline our operations, increase our booking and upsel..."
PREVIO
No published case study for this goal yet.
Yara Palm Springs
Small
"ThinkReservations Digital Registration has streamlined our check in process, making my job so much easier. Being able to ask guests for their ID and credit card ahead of time, agre..."
PREVIO
No published case study for this goal yet.
Inn on Main
Small
"We try to take care of all the needs of our guests so that they have an experience rather than just a stay"
PREVIO vs ThinkReservations: The Bottom Line
Unique capabilities
What hoteliers love
Users repeatedly say ThinkReservations’ support team is exceptionally responsive, knowledgeable, and easy to reach by phone, chat, or email. Many revi... Users repeatedly say ThinkReservations’ support team is exceptionally responsive, knowledgeable, and easy to reach by phone, chat, or email. Many reviewers cite live-person help, proactive guidance, and account managers who understand innkeeping and help solve issues quickly.
Reviewers consistently describe ThinkReservations as intuitive, easy to learn, and simple to use for daily property operations. They say it helps them... Reviewers consistently describe ThinkReservations as intuitive, easy to learn, and simple to use for daily property operations. They say it helps them manage reservations, assignments, and routine workflows faster, which reduces staff effort and makes small-property operations smoother.
The calendar and reservation tools are a major strength, with users praising the clear visual view of check-ins, check-outs, stays, and room status. S... The calendar and reservation tools are a major strength, with users praising the clear visual view of check-ins, check-outs, stays, and room status. Several reviewers also mention wanting more calendar flexibility, better vacancy visibility, or refinements to reservation editing and availability handling.
Where hoteliers push back
A significant number of reviews ask for more customization, including templates, dashboards, mobile app access, configurable fields, better unit prior... A significant number of reviews ask for more customization, including templates, dashboards, mobile app access, configurable fields, better unit prioritization, and more flexible workflows. While many users appreciate the steady product evolution, they also note that niche property types often need more adaptable tools than the default setup provides.
Users mention financial workflows such as QuickBooks integration, credit card handling, deposits, folios, and tax/accounting reporting. A recurring th... Users mention financial workflows such as QuickBooks integration, credit card handling, deposits, folios, and tax/accounting reporting. A recurring theme is the desire for more flexibility in expense/revenue categorization, better payment hardware support, and less manual payment entry.
Unique capabilities
Frequently Asked Questions About Previo vs ThinkReservations PMS
Can Previo replace ThinkReservations PMS?
It depends on your requirements. Previo and ThinkReservations PMS share many core Property Management Systems features, but each has unique capabilities. Previo offers 8 verified integration partners, while ThinkReservations PMS offers 17. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. Previo leads in ease of use at 5.0/5 vs 4.8/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Previo or ThinkReservations PMS offer a free plan?
Previo: No. ThinkReservations PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Previo and ThinkReservations PMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. PREVIO has an HT Score of 0 and ThinkReservations has 90. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
What Other Property Management Systems Comparisons Are Hoteliers Reading?
Explore more head-to-head comparisons based on verified hotelier reviews.
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