Previo vs. ThinkReservations PMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) can dramatically impact your hotel’s operations, guest satisfaction, and revenue. Currently, you’re weighing Previo and ThinkReservations PMS, two solutions designed to streamline your management tasks. Both aim to centralize reservations, automate processes, and improve guest interactions but diverge significantly in their features, support, and market presence. Which one aligns best with your hotel's needs?

Is Previo or ThinkReservations PMS Better for Hotels?

Previo offers an all-in-one cloud hotel system primarily aimed at hotels in the Central and Eastern Europe (CEE) region, with a focus on integrated tools, including PMS, booking engine, channel management, and guest apps. ThinkReservations, on the other hand, is a US-based, highly rated PMS with a broader feature set, especially in automation, integrations, and revenue tools.

While Previo emphasizes comprehensive management within a regional context, ThinkReservations boasts a more extensive integration network, a larger user base, and a higher rating. ThinkReservations also has a more recent and robust review profile, with an overall rating of 4.88/5 from 356 reviews, compared to Previo’s zero reviews. This makes ThinkReservations the more proven choice for hoteliers seeking reliable, well-supported software.

ThinkReservations PMS vs Previo: Which Should Your Hotel Choose?

If your hotel needs a proven, user-friendly PMS with strong integrations, automation, and a large support network, go with ThinkReservations. It’s suited for small to medium-sized hotels, B&Bs, and boutique properties wanting to increase revenue and operational efficiency through automation and data insights.

If your hotel operates primarily in Europe, especially in the CEE region, and you require a system that combines PMS, online booking, and channel management tailored to that market, Previo might be a better fit. However, note that Previo’s review count is zero, and its functionality appears more region-specific.

For most North American hoteliers or hotels prioritizing ease of use, automation, and integrations, ThinkReservations is the clear choice.

Is Previo or ThinkReservations PMS Easier to Use?

ThinkReservations scores impressively on ease of use, with a 4.82/5 rating from 356 reviews, and most users praise its intuitive interface and straightforward onboarding. Reviewers report that staff adoption is quick, and the platform’s automation features further reduce training time.

Previo, by contrast, has no publicly available review data, making its usability harder to gauge. Given the extensive positive feedback for ThinkReservations, we consider it the easier system to implement and adopt.

Edge: ThinkReservations PMS

Which Has Better Features: Previo or ThinkReservations PMS?

Previo offers seven exclusive features, including online checkout, integrated ID scanning, automated space optimization, and rules-based room assignments—useful for hotels in specialized markets. ThinkReservations, however, provides fifteen unique features like EPoS, guest messaging, real-time reporting, automated night audits, and mobile apps, which directly impact daily operations.

ThinkReservations’ broader feature set, especially in automation, guest communication, and revenue management, gives it a distinct advantage. It also offers more integrations—16 verified partners versus Previo’s 7—further enhancing operational flexibility.

Edge: ThinkReservations PMS

Which Has Better Customer Support: Previo or ThinkReservations PMS?

ThinkReservations is rated 4.82/5 for customer support, with many reviews highlighting its quick, knowledgeable, and accessible support team. Users often describe support as “excellent,” “responsive,” and “helpful,” which is crucial when resolving issues swiftly.

Previo, with no review data available, leaves support quality uncertain. Based on the available information and the strong sentiment around ThinkReservations support, the latter clearly has the edge.

Edge: ThinkReservations PMS

Which Has More Integrations: Previo or ThinkReservations PMS?

ThinkReservations connects with 16 verified partners, including major OTAs (Airbnb, Booking.com, Expedia), channel managers, and guest experience tools like TrustYou and Triptease. Previo is limited to 7 verified partners, with a focus on regional providers like Profitroom and Onity.

The extensive integration network of ThinkReservations allows for greater operational flexibility and revenue opportunities. It will better support your hotel’s growth and automation ambitions.

Edge: ThinkReservations PMS

Which Do Hoteliers Rate Higher: Previo or ThinkReservations PMS?

ThinkReservations maintains a very high rating of 4.88/5 based on 356 recent reviews, with an average property rating of 4.88. Hoteliers in diverse segments—mainly B&Bs, small hotels, and boutique properties—praise its ease of use, automation, and support.

Previo has no review data to compare, but given its regional focus and limited global presence, it does not currently garner the same trust or validation as ThinkReservations. For North American and international hotels, ThinkReservations is the more trusted choice.

Edge: ThinkReservations PMS

How Much Do Previo and ThinkReservations PMS Cost?

Previo’s pricing details are unavailable, indicating a lack of transparent pricing or a bespoke quote model. ThinkReservations costs $500 per month, with no mention of additional setup fees or hidden costs.

While the upfront cost might seem higher, ThinkReservations’ transparency and proven ROI from reviews suggest a valuable investment. Previo’s unclear pricing makes it harder to assess value without direct contact.

What Type of Hotel Should Use Previo?

• Hotels operating primarily in the CEE region needing an all-in-one system tailored to regional requirements.
• Properties seeking a centralized solution that combines PMS, CRS, booking engine, and guest apps.
• Hotels that prefer a regional vendor with specific features like integrated ID/passport scanning and automated space management.
• Small to medium hotels in Central Europe looking for an integrated, locally supported system.

Not ideal if:

• Your hotel is based outside Europe or targets North American guests.
• You need extensive automation, integrations, or proven support.
• You prefer transparent, proven pricing with extensive reviews.

What Type of Hotel Should Use ThinkReservations?

• Small, boutique, or bed & breakfast properties seeking a straightforward, easy-to-use PMS.
• Hotels focused on increasing revenue via upselling, automation, and data insights.
• Hotels seeking strong integration with major OTAs like Airbnb, Expedia, and TripAdvisor.
• Properties that value excellent customer support and rapid onboarding.

Not ideal if:

• Your hotel requires regional-specific features only available in Previo.
• You aim for a highly customizable interface beyond standard automation.
• You prefer a free or more flexible pricing model (ThinkReservations costs $500/month).

ThinkReservations vs Previo: The Bottom Line for Hotels

In essence, ThinkReservations offers a more comprehensive, well-reviewed, and widely adopted PMS suitable for North American and international hotels. Its extensive features, integrations, and support make it a reliable choice for properties aiming to streamline operations and increase revenue.

Previo, while tailored to the CEE region with some unique features, lacks the global reputation, recent reviews, and broad integrations that would make it a top recommendation outside its core market. Its limited review presence and unclear pricing further weaken its standing.

For most hotels seeking proven functionality, automation, and support, ThinkReservations stands out as the more dependable and scalable option. If regional specificity is your priority, and you operate within Europe, Previo might be worth exploring, but only with direct vendor engagement and thorough evaluation.