Opera PMS vs. ThinkReservations PMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is critical for your hotel's efficiency, revenue, and guest experience. Both Oracle Hospitality’s Opera PMS and ThinkReservations PMS aim to streamline your operations, but their offerings diverge sharply in terms of user-friendliness, features, and support. With Opera’s reputation rooted in large enterprise installations and ThinkReservations focusing on smaller hotels and B&Bs, your choice hinges on your hotel’s size, budget, and operational needs.

Opera PMS is a longstanding giant in the hospitality industry, but it has a notably poor recent review record, with no current ratings or active user feedback. ThinkReservations, on the other hand, boasts over 350 recent reviews and a high rating of 4.88/5, making it the more tested and publicly validated choice. Are you ready to prioritize a system with proven user satisfaction and modern features?

Is Opera PMS or ThinkReservations Better for Hotels?

Opera PMS is a traditional, enterprise-level product designed for large properties or hotel chains seeking a centralized management solution, offering a vast array of functionalities. ThinkReservations is a cloud-based platform tailored for small to midsize hotels, inns, and B&Bs, emphasizing ease of use and affordability.

Opera’s absence of recent reviews and a zero-star rating suggest it might not meet modern expectations for usability or customer support. Conversely, ThinkReservations is praised for its intuitive interface, quick onboarding, and active, responsive support, with recent reviews highlighting the platform’s ability to save time and increase revenue. Do you prioritize a trusted platform with wide adoption or are you willing to risk less current feedback?

ThinkReservations vs Opera PMS: Which Should Your Hotel Choose?

If your hotel is a small to midsize property, such as a B&B, inn, or boutique hotel, and you need a cost-effective, easy-to-use system with a quick setup, go with ThinkReservations. Its high user satisfaction and rich features—like integrated booking engine, channel management, guest communication, and automated night audits—make it ideal for operators seeking operational efficiency and revenue growth.

If you manage a large property, resort, or hotel chain that requires extensive customization, centralized control, and integration with complex enterprise systems, Opera PMS may seem appealing. However, given its lack of recent reviews and poor customer feedback, it’s difficult to recommend Opera for hotels that prioritize modern usability and dedicated support.

In essence, for most hoteliers actively seeking a reliable, well-supported system today, ThinkReservations is the safer, more proven choice.

Is Opera PMS or ThinkReservations Easier to Use?

ThinkReservations scores 4.82/5 for ease of use, with reviews praising its intuitive interface, straightforward onboarding, and helpful training videos. Customers frequently mention how staff adoption was quick, and many note that the system feels like “adding another employee” due to its efficiency.

Opera PMS doesn’t have recent ratings or reviews to support its ease of use, and its legacy status suggests a more complex, less user-friendly interface. The absence of active support feedback indicates it may pose challenges for staff unfamiliar with complex enterprise systems.

Edge: ThinkReservations.

Which Has Better Features: Opera PMS or ThinkReservations?

ThinkReservations offers 39 features, including a channel manager, booking engine, guest messaging, automated night audit, group functionality, and integrated payment processing—many tailored to small hotel needs. Opera lacks listed features, implying it may not be as modern or comprehensive in current user-facing functionalities.

ThinkReservations’ features directly support operations like upselling, real-time reporting, multi-currency handling, and guest communication—all designed to streamline daily tasks. Opera’s extensive capabilities are likely geared toward large-scale or enterprise properties, but the lack of recent feature updates and reviews makes it hard to confirm their relevance today.

Edge: ThinkReservations.

Which Has Better Customer Support: Opera PMS or ThinkReservations?

ThinkReservations consistently earns a 4.82/5 rating for customer support, with reviews praising its responsiveness, knowledgeable staff, and 24/7 availability. Customers describe the support team as “easy to work with” and “very accessible,” significantly easing onboarding and daily operations.

Opera’s customer support and onboarding ratings are unavailable, and historical reputation suggests support might not meet the high standards or responsiveness expected today. The active, recent positive feedback for ThinkReservations underscores its commitment to customer success.

Edge: ThinkReservations.

Which Has More Integrations: Opera PMS or ThinkReservations?

ThinkReservations integrates with 16 verified partners, including key OTAs like Expedia, Airbnb, and TripAdvisor, as well as tech solutions like Sojern, TrustYou, and OpenKey. Opera offers no confirmed integrations, which could limit your ability to connect with other systems or online distribution channels.

The broad integration ecosystem of ThinkReservations helps streamline your workflows and expand your reach without relying on manual data entry. This openness supports dynamic adjustments and better revenue management.

Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: Opera PMS or ThinkReservations?

ThinkReservations has a remarkable review score of 4.88/5 from 356 recent reviews, with many users expressing satisfaction specific to small hotel and B&B operations. Hotels in this segment frequently highlight its ease of use, support, and revenue boosts.

Opera’s ratings are nonexistent or unverified, which casts doubt on current user satisfaction. Given the active, highly positive reviews of ThinkReservations, it clearly leads in customer approval in the modern market.

Edge: ThinkReservations.

How Much Do Opera PMS and ThinkReservations Cost?

Opera PMS does not publicly list pricing, and its implementation fees and ongoing costs tend to be substantial, reflecting its enterprise focus. ThinkReservations charges a straightforward $500 setup fee, with no mention of ongoing or per-room charges, emphasizing affordability.

The transparent pricing of ThinkReservations makes it easier for small hotels to budget and plan operational expenses. Its lower cost and clear fee structure are particularly appealing for independent hoteliers.

Edge: ThinkReservations.

What Type of Hotel Should Use Opera PMS?

• Hotels that operate across multiple locations and need centralized control.
• Large resorts with complex reservations, billing, and reporting requirements.
• Chain hotels seeking enterprise-level customization.
• Properties with substantial IT infrastructure and dedicated support teams.

Not ideal if your hotel is small, boutique, or prefers a cloud-based, user-friendly system that can be implemented quickly.

What Type of Hotel Should Use ThinkReservations?

• Bed & Breakfasts, inns, and small boutique hotels seeking an affordable, easy-to-use PMS.
• Hotels that prioritize guest communication, online booking, and revenue management.
• Properties aiming for quick onboarding, solid support, and seamless OTA integrations.
• Hotels that want a system with strong reporting and upselling features.

Not ideal if your hotel requires extensive customization, enterprise integrations, or handles large volumes of reservations daily.

The Bottom Line for Hotels

ThinkReservations stands out as the most reliable, well-reviewed PMS suited for small to midsize hotels and B&Bs, especially those prioritizing ease of use and support. Its extensive feature set, active user community, and recent positive reviews give it a decisive edge over Opera PMS’s outdated reputation and lack of current feedback.

Opera PMS remains a heavyweight in the industry but is better suited for large enterprise operations that require extensive customization and have the resources to manage complex systems. For the majority of hotels today, particularly those looking for a proven, user-friendly solution with modern features, ThinkReservations is the clear choice.

If your hotel values a platform with active support, recent positive reviews, rich modern features, and affordable pricing, go with ThinkReservations. If you operate a large, multi-property enterprise and need detailed customization, Opera may still be worth considering—though current feedback suggests caution.