Opera vs. Stayntouch:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is crucial for your hotel's operational efficiency, guest experience, and revenue growth. Opera by Opera, historically dominant in the industry, struggles with recent reviews and user feedback, falling to a near-zero rating and zero reviews in the past six months. Conversely, Stayntouch by Stayntouch boasts over 317 reviews, with recent, highly positive feedback and a 4.56/5 overall score. Given the data, your choice should lean significantly toward Stayntouch for its proven recent performance.

Opera's legacy position means it has been a staple for many large hotels and chains; however, its current lack of recent reviews and a near-zero score make it difficult to recommend confidently. Stayntouch, with its extensive user base, modern cloud platform, and ongoing customer satisfaction, presents a more reliable option today. Are you willing to prioritize current, proven user satisfaction over historical reputation?

Is Opera or Stayntouch Better for Hotels?

Opera and Stayntouch serve different hotel profiles, with Opera historically favored by large, complex hotel chains needing extensive integration and multi-property management. Its lack of recent reviews and a 0/5 rating indicates it may no longer meet current hotel needs effectively. Stayntouch, meanwhile, is praised for its ease of use, extensive features, and cloud-based architecture, with over 317 reviews in the last six months, reflecting ongoing customer satisfaction.

The core divergence lies in their deployment: Opera is a legacy system often installed on-premise, and it lacks recent updates or reviews, suggesting stagnation. Stayntouch is a cloud-native platform, with consistent upgrades, proven scalability, and users praising its simplicity. Do you want a system with validated recent positive feedback or a legacy platform with no recent data?

Stayntouch vs Opera: Which Should Your Hotel Choose?

If your hotel requires a modern, user-friendly interface with extensive integrations, mobile capabilities, and multi-property management, go with Stayntouch. Its reviews highlight real-time cloud access, efficient onboarding, and features like contactless check-in, making it ideal for hotels prioritizing guest experience and operational agility.

If, on the other hand, your hotel is a large chain with legacy infrastructure that demands extensive customization and integration, Opera might seem appealing. However, given its lack of recent reviews and customer feedback, staying with or migrating from Opera could be risky. For most hotels, especially those looking to modernize, Stayntouch is the clearer, safer choice.

Is Opera or Stayntouch Easier to Use?

Stayntouch has a near-perfect ease of use rating of 4.7/5 from 317 recent reviews, with users praising its intuitive interface, quick onboarding, and mobile app. Customers report that staff find it straightforward to learn, with some noting that training is efficient and deployment simple.

Opera, by contrast, receives no recent reviews, and its user rating is 0/5, indicating extremely limited recent user feedback or potential dissatisfaction. The absence of recent positive feedback about Opera's interface, onboarding, or support suggests it is not currently favorably received. Edge: Stayntouch.

Which Has Better Features: Opera or Stayntouch?

Stayntouch offers 49 unique features, including revenue management, calendar views, ancillary revenue tracking, online check-in/out, guest profiles, task management, integrated payment processing, and more. Its features support automation, multi-property management, and guest engagement, setting a high standard for PMS capabilities.

Opera, meanwhile, offers no unique features documented in the recent data, implying its feature set may be outdated or less comprehensive today. Stayntouch’s extensive feature list, especially its mobile app, automation, and guest engagement tools, clearly outpaces Opera. Edge: Stayntouch.

Which Has Better Customer Support: Opera or Stayntouch?

Stayntouch's customer support and onboarding ratings stand at 4.68/5, with recent reviews emphasizing excellent training, ongoing support, and responsive service. Users describe the onboarding as smooth and the support team as friendly and helpful, fostering confidence in the platform.

Opera's support ratings are nonexistent or unreported, and with no recent reviews, it’s impossible to gauge current support quality. The lack of recent feedback on Opera’s support raises concerns about ongoing customer satisfaction. Edge: Stayntouch.

Which Has More Integrations: Opera or Stayntouch?

Stayntouch boasts 188 verified third-party integrations, including popular systems like RoomPriceGenie, STAAH, and others, enabling comprehensive connectivity with revenue management, channel management, and contactless check-in solutions.

Opera reports no verified integrations in recent data, suggesting it lacks current compatibility with modern third-party systems. For hotels seeking flexible, open API connections and extensive system integration, Stayntouch is clearly more capable. Edge: Stayntouch.

Which Do Hoteliers Rate Higher: Opera or Stayntouch?

Review data shows Stayntouch with a 4.56/5 rating from 317 reviews, with recent feedback emphasizing ease of use, support, and feature richness. Users in segments like boutique hotels and branded properties rate it highly, with some praising its mobile solutions and onboarding.

Opera has no recent reviews or ratings, making it impossible to gauge current hoteliers’ satisfaction. Given the recent positive feedback for Stayntouch, it's safe to conclude that user ratings favor it significantly. Edge: Stayntouch.

How Much Do Opera and Stayntouch Cost?

Opera does not list specific pricing or subscription models, suggesting it may be a custom enterprise solution or outdated. Stayntouch charges a base fee of $800 per month, with no mention of additional setup or recurring costs.

The lack of transparent Opera pricing makes it harder to evaluate value, but its current reviews and features suggest that Stayntouch offers a clear, predictable pricing model aligned with its ongoing support and cloud capabilities.

What Type of Hotel Should Use Opera?

• Hotels that operate on legacy infrastructure and require extensive customization.
• Large hotel chains with complex, multi-property needs, especially if already integrated into Opera.
• Hotels with existing on-premise systems that prefer or require on-site management.
• Properties that do not prioritize modern mobile or guest-centric features.
• Hotels in regions where Opera’s limited regional presence is not a concern.

Not ideal if your hotel seeks cloud-based solutions, quick onboarding, or modern integrations.

What Type of Hotel Should Use Stayntouch?

• Boutique hotels, resorts, or branded properties seeking a modern, intuitive PMS.
• Hotels that prioritize guest experience, mobile check-in, and contactless solutions.
• Multi-property owners needing centralized management and real-time data.
• Hotels aiming for seamless third-party integrations and automation.
• Properties looking for cloud deployment with flexible scalability and remote access.

Not ideal if your hotel prefers an on-premise, highly customized legacy system or has existing infrastructure tied to Opera.

Stayntouch vs Opera: The Bottom Line for Hotels

The core difference is that Stayntouch is a contemporary, cloud-based PMS with extensive features, integrations, and recent positive reviews, making it suitable for most modern hotels. Opera, while historically prevalent, shows no recent updates or feedback, indicating it may no longer meet the evolving needs of today’s hospitality market.

If your hotel needs a proven, easy-to-use system with robust support, automation, and integrations, choose Stayntouch. It offers a smoother transition, higher satisfaction, and better scalability for growth.

Choose Opera only if your property relies heavily on legacy systems, has complex customization needs, and is prepared to navigate an outdated or unsupported platform. For most hotels, Stayntouch is the safer, smarter choice for today and tomorrow.