PeopleHub - Human Resources for Hotels (By Papertrail) vs. roommaster HMS:
Which Is Right for You?

The Decision

You’re evaluating two hotel management solutions—PeopleHub by Papertrail and roommaster HMS—each designed to streamline hotel operations. PeopleHub targets human resources, focusing on staff onboarding, scheduling, and compliance, while roommaster is a full property management system covering reservations, front desk, housekeeping, and financials. Both aim to improve operational efficiency, but they solve fundamentally different problems. Which one aligns better with your hotel’s needs?

PeopleHub is a niche HR tool with a specific focus on employee lifecycle management, whereas roommaster offers a comprehensive management ecosystem. Do you need a dedicated HR platform or an all-in-one hotel operations solution? The choice hinges on your immediate priorities.

Is PeopleHub or roommaster Better for Hotels?

PeopleHub is designed exclusively for HR functions, offering modules like onboarding, leave management, and staff performance tracking. It’s built for hotels that want to optimize their workforce, reduce paperwork, and improve staff experiences, particularly in multi-property groups. Conversely, roommaster consolidates reservations, guest management, and financial processes into a single system, ideal for hotels seeking to streamline operations and increase revenue.

PeopleHub’s focus on HR means it lacks features like booking engines or channel management, which are core to roommaster. If your hotel needs a dedicated employee management tool, PeopleHub is appealing. If you require a comprehensive property management system, roommaster stands out.

PeopleHub vs roommaster: Which Should Your Hotel Choose?

If your hotel needs to manage staffing, onboarding, and compliance without integrating customer-facing operations, PeopleHub is your solution. This is especially true if your staff management is currently siloed or paper-based. On the other hand, if your goal is to unify reservations, front desk, housekeeping, and reporting, roommaster’s extensive feature set makes it the clear choice.

For hotels with a focus on HR efficiency and staff satisfaction, PeopleHub’s real-time data and compliance tools are advantageous. For properties aiming to maximize operational flow and revenue, roommaster’s automation and integration capabilities are superior.

Is PeopleHub or roommaster Easier to Use?

PeopleHub’s review data is unavailable, but roommaster scores a 4.41/5 for ease of use based on 129 reviews, with many praising its intuitive interface and straightforward reservation management. Users often mention how easy it is to train staff and navigate the platform, contributing to smoother daily operations. Some express a desire for more customization, but overall, its usability is well-regarded.

PeopleHub’s lack of reviews makes it impossible to judge its user experience. Given the limited information, it’s safe to say that roommaster’s interface is more validated by user feedback. Edge: roommaster.

Which Has Better Features: PeopleHub or roommaster?

PeopleHub offers 3 features exclusive to HR, including integrated e-forms, workflows, and e-signatures, focusing on employee lifecycle management. In contrast, roommaster provides 56 unique features such as a booking engine, channel manager, POS, revenue management, guest feedback, and guest CRM—covering all core hotel operations.

If your hotel needs features like online check-in, real-time reporting, or revenue optimization, roommaster’s feature set is far more comprehensive. PeopleHub’s specialized HR functions are limited but valuable if staffing is your primary concern. Edge: roommaster.

Which Has Better Customer Support: PeopleHub or roommaster?

Roommaster’s support scores a 4.34/5 from 129 recent reviews, with many users highlighting responsive and helpful support staff. Customers praise the quick resolution times and proactive assistance, which enhance their confidence in the system. With consistent positive feedback, support feels reliable and accessible.

PeopleHub’s support data isn’t available, but its vendor, Papertrail, has no recent reviews to evaluate. Given the recent and numerous reviews of roommaster, it’s clear support quality leans strongly in its favor. Edge: roommaster.

Which Has More Integrations: PeopleHub or roommaster?

PeopleHub offers no verified integrations, focusing solely on HR processes within a dedicated environment. In contrast, roommaster boasts 56 verified partners, including major PMS and POS systems, channel managers, booking engines, and payment processors. Its extensive integration network allows smooth connectivity across your existing tech stack.

If integrations are vital to your operations, roommaster’s ecosystem provides significant flexibility. PeopleHub’s standalone HR approach limits its ability to connect with other hotel systems. Edge: roommaster.

Which Do Hoteliers Rate Higher: PeopleHub or roommaster?

Since PeopleHub has zero reviews, it cannot be rated by hoteliers. Conversely, roommaster has a 4.32/5 overall rating from 129 reviews, with recent feedback emphasizing ease of use (4.41/5) and support (4.34/5). Hotels across segments, especially boutique and mid-sized properties, frequently recommend roommaster for its functionality and reliability.

The recency of reviews suggests that roommaster’s user satisfaction is current and consistent. Given the lack of data on PeopleHub, roommaster’s higher and more recent ratings clearly make it the preferred choice. Edge: roommaster.

How Much Do PeopleHub and roommaster Cost?

PeopleHub’s pricing details are not publicly available, which is common for specialized HR platforms. Roommaster charges a $500 base fee, with no additional monthly per-room or implementation costs, and offers a trial option.

While PeopleHub’s pricing may vary based on your HR needs, roommaster’s transparent fee structure makes budgeting straightforward. The high upfront cost might be justified by its extensive features, but without clear pricing, a direct comparison isn’t possible.

What Type of Hotel Should Use PeopleHub?

• Hotels that primarily want to improve HR operations, staff onboarding, and compliance.
• Teams seeking to streamline employee management across multiple locations.
• Properties with a high turnover rate, seasonal staff, or large staffing needs.
• Hotels focusing on staff experience and operational compliance.

Not ideal if your hotel needs reservation, booking, or guest management features. Not suitable for small boutique properties with minimal HR complexity or hotels seeking a full PMS solution.

What Type of Hotel Should Use roommaster?

• Hotels looking for a comprehensive property management platform that consolidates reservations, front desk, and financials.
• Multi-property groups needing centralized control and reporting.
• Hotels that want automation to increase efficiency and revenue.
• Properties with complex booking needs, channel integrations, or revenue management requirements.

Not ideal if your hotel only needs basic HR management, or if you prefer a dedicated HR platform over an all-in-one solution. Smaller properties with simple operations might find roommaster’s extensive features overwhelming.

roommaster vs PeopleHub: The Bottom Line for Hotels

The core difference is scope: PeopleHub specializes in HR, while roommaster covers the entire hotel operation. If your primary pain point is staff management and compliance, PeopleHub offers tailored tools that can streamline these processes.

Choose PeopleHub if your focus is on optimizing your team, reducing paperwork, and ensuring HR compliance across multiple locations. Opt for roommaster if you need a full-featured PMS that manages reservations, guest relations, and revenue, all from a single platform.

When considering which to implement, evaluate your hotel’s immediate needs versus future growth plans. For a hotel prioritizing staff management, PeopleHub could be a good fit. For an operation seeking to unify multiple aspects of hotel management, roommaster’s extensive capabilities provide a clearer edge.

In conclusion, roommaster’s higher review count, recent positive feedback, and broader feature set make it the more validated and versatile choice for most hotels. PeopleHub is niche-focused and best suited if your hotel’s main concern is human resources.