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Planet Payments
5.0 (2 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Planet Payments
Unranked in Payments Processing Software
We offer a revenue generating payments partnership
81% recommended by 104 hotels
Planet is popular in Germany, Austria and South Africa.
What is Planet?
Founded in 1985 | Headquarters in Ireland | 1740 employees
Planet Payments is a comprehensive payment management platform tailored for businesses looking to streamline their payment processes. It offers an integrated digital payment service on a single platform, encompassing every aspect of acquiring, processing, digital wallets, VAT refund, and currency conversion services. Its standout feature is the integration with hundreds of global acquirers and partners, providing remarkable flexibility.
You can choose an all-in-one solution or select specific modular components to align with your business needs. Use Planet as your primary acquirer or retain your current one - the platform adapts seamlessly. Planet Payments supports a wide variety of payment methods, including credit/debit cards, contactless, chip and pin, mobile wallets, and alternative payment methods like PayPal, AliPay, WeChat Pay, and Klarna at the point of sale.
With support for over 150 currencies, it ensures customers can pay in their preferred way, enhancing customer satisfaction and boosting your revenue on each transaction. Additionally, its online portals and dashboards provide essential reporting, reconciliation, and settlement management tools, keeping you in control and informed.
Planet Payments delivers smooth, secure transactions whether online, in-store, via a payment link, or through gift cards, and fully integrates with your Property Management System (PMS) for enriched data continuity and operational efficiency.
Capabilities
Planet doesn’t have any benefits or use cases available
Features
Workflow Automation
4/5 features
Payment Methods
4/5 features
Security & Fraud Prevention
4/5 features
Multi-Currency
4/5 features
Adjustments
4/5 features
Hardware
4/5 features
Planet Reviews Summary
Ease of Use
3.0/5
Customer Support
3.0/5
ROI
3.0/5
Implementation
1.0/5
Recommended by
Achievements
This vendor's trending score is rising, Planet Payments is the #8 most trending product in the Payments Processing Software category (out of 50) and the #538 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn morePlanet’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Planet Pricing
Pricing Available By Request
Planet has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Popularity by Segment
Size
2 | X-Small (1-9 room)
12 | Small (10-24 room)
35 | Medium (25-74 room)
36 | Large (75-199 room)
15 | X-Large (200+ room)
Country
35 | Germany
12 | Austria
12 | South Africa
9 | Czech Republic
8 | Spain
7 | France
4 | United States of America
4 | Italy
2 | Portugal
2 | Iran
2 | Liberia
2 | Canada
1 | Argentina
1 | Lesotho
1 | Mexico
1 | Andorra
1 | Belize
1 | Romania
1 | United Kingdom
Type
35 | Boutiques
34 | City Center Hotels
33 | Luxury Hotels
31 | Branded Hotels
25 | Limited Service & Budget Hotels
21 | Bed & Breakfast & Inns
17 | Resorts
14 | Airport/Conference Hotels
7 | Extended Stay & Serviced Apartments
4 | Hostels
3 | Vacation Rentals & Villas
2 | Motels
1 | Casinos
Region
80 | Europe
15 | Africa
7 | North America
2 | Middle East
1 | South America
1 | Central America
Category
107 | Property Management Systems
2 | Booking Engine
2 | Payments Processing Software
1 | Hospitality Wi-Fi Solutions
Hotelier Rating
Looking for specific info?
10
Payment check and web site assistance
Accounting dept. from 100 to 199 room City Center Hotel in Bologna (Italy)
Verified
7 days ago
Competence, excellent preparation, speed in solutions and clarity in explanations of procedures. Kindness and availability are the flagship. Very Good.
Italy
Italy
Accounting dept.
Large Hotel
0
Protel Air
Revenue Manager from 100 to 199 room in Bad Gleichenberg (Austria)
Verified
15 months ago
I recommend to use this product ONLY to run a single property, with a simple rate structure, no more than 2 room types, without interfacing to any RMS, CRM, BI or similar external systems, and catering to simple individual leisure travelers only. Alternatively, use it if your intelligent, proactive and wholesomely experienced staff run your...
Austria
Austria
Revenue Manager
Large Hotel
- 1
It looks like Planet is not recommended by any hotels
Check out the top 10 most recommended Planet alternativesExpert Q&A and Partner Recommendations
Submit RecommendationPartners say
NEW AI Review summary
Industry experts recommend Protel for its exceptional versatility and adaptability, making it suitable for various types of hotels including individual, chain, and resort hotels. Noteworthy features include comprehensive integration capabilities through the protel io interface, a robust cloud-based PMS that centralizes hotel management, and the flexibility to support both on-premise and cloud solutions. Additionally, Protel's constant evolution with new technologies and its high degree of customization stand out as unique selling points.
AI-generated from the text of customer reviews
Question:
What does this product or service do well?
Answer:
protel, is characterised by its versatility. It fulfils the requirements of different types of hotels, such as individual hotels, hotel chains and resorts. Protel offers extensive functions that optimise processes. It supports hotels throughout the guest journey, making it a versatile and efficient solution.
Showing all answers to: "What does this product or service do well?"
protel, is characterised by its versatility. It fulfils the requirements of different types of hotels, such as individual hotels, hotel chains and resorts. Protel offers extensive functions that optimise processes. It supports hotels throughout the guest journey, making it a versatile and efficient solution.
It's an efficient cloud-based PMS that centralizes your hotel management. It integrates a housekeeping management module that is very helpful to increase the productivity of your team, but alwo income management and Yield management modules.
The protel interface and integration capabilities make connecting the hotel property management system to our upselling platform seamless for all our protel pms customers. The protel on-premise and cloud solutions are robust and designed to enhance guest experiences.
Protel offers a great and easy integration tool with their messages option. This is fully customizable and works well with pre-set configuration to allow for seamless and accurate information sent to the guests.
We are a revenue management solution and have implemented 100 hotels with Protel so far. To onboard new customers, a structured process is followed which allows an easy implementation. The feedback and customer satisfaction from our joint hotels is amazing. Happy about this great partnership.
Question:
What differentiates this product or service from the competition?
Answer:
The protel io interface offers the possibility of deep integrations. This is backed up by the exceptional support team that is available for all enquiries. In addition, protel is constantly adapting to integrate new technologies into its system so that the software is always at the forefront of industry advancements.
Showing all answers to: "What differentiates this product or service from the competition?"
The protel io interface offers the possibility of deep integrations. This is backed up by the exceptional support team that is available for all enquiries. In addition, protel is constantly adapting to integrate new technologies into its system so that the software is always at the forefront of industry advancements.
There are often new updates that enriches the features. The integrated channel manager is connected to OTAs to allow you to provide your offers on the best distribution channels. They also integrate a booking engine to increase the number of direct bookings.
The protel team is constantly pioneering and introducing new features to their solutions which is always great for the end-users as well as their integration partners who are able to explore additional ways to add value to their combined offerings.
Protel's support, sales, product and management team is always available with a fast turnaround time should you need any assistance. They go the extra mile in obtaining additional information from third party applications should the need be.
Protel delivers high quality services that customers can always rely on. However, they are constantly evolving and creating new features. By easily connecting the PMS with a huge range of other technologies, protel offers a high degree of flexibility for hotels across any sector.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I would recommend looking at both the on-premise solution and the protelAir cloud solution. Given the different requirements for a PMS, it is important to evaluate these products and seek advice from the excellent protel team to find the best solution for your specific needs.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I would recommend looking at both the on-premise solution and the protelAir cloud solution. Given the different requirements for a PMS, it is important to evaluate these products and seek advice from the excellent protel team to find the best solution for your specific needs.
This is more than a simple PMS. It has a lot of other features ton consider to optimize your business. Check their website to know all the product specification to select the functionnalities that you need and ask them for a demo to know more.
The protel on-premises and cloud solutions are robust and build to cater for any hotel type, the product demo's are clear and well delivered and we would recommend booking a demo to explore how protel can help your hotel or resort streamline operations and enhance your guest experiences. Remember to explore their integrations to discover some added upselling functionality to drive your ROI!
Whether you are a small bed and breakfast, big hotelier or restaurant owner. Rest assured that Ankerdata has the functionality suited to your needs. They also offer a cloud-based solution to allow for scalability.
If you are looking for a reliable solution with a lot of possibilities of extensions, then definitely take a look at Protel. For using RateBoard and Protel, we can say that this implementation provides a stable connection that is already trusted by over 100 hotels. Just arrange a demo and see for yourself if one of protel's solutions is the ideal option for you and your hotel.
Recommended by
Carolin Wanzke-Boomers
Customer Success Manager
@
Toedt, Dr. Selk &Coll GmbH
Martin Lebrun
Content Marketer
@
Boo
Ricardo da Silva
Marketing & Partnership Manager
@
UpsellGuru
Sonja Kriedemann
Integrations
@
GuestRevu
Daniela Stoehr
Head of Marketing
@
RateBoard
Carolin Wanzke-Boomers
Customer Success Manager
@
Toedt, Dr. Selk &Coll GmbH
Martin Lebrun
Content Marketer
@
Boo
Ricardo da Silva
Marketing & Partnership Manager
@
UpsellGuru
Sonja Kriedemann
Integrations
@
GuestRevu
Daniela Stoehr
Head of Marketing
@
RateBoard
Saurav Bhaduri
Sr. Sales Manager
@
MobiSprint Consulting Private Limited
Sudhir Batra
Software Engineer
@
websline
Kaarel Saal
CTO
@
GuestJoy
Hannah Efroni
Business Development Manager
@
Easyway
Michael Toedt
CEO
@
dailypoint by Toedt, Dr. Selk & Coll. GmbH
Olga Tolle-Rodrigues
Sr. Manager, Global Alliances
@
IDeaS
Filipe Quesado
Business Development Manager Partnerships
@
SiteMinder
David Gerrard
Director, Data Quality & Integrations
@
Duetto
Thomas Landen
Director of Partnerships
@
Revinate
Valerie Castillo
VP of Marketing
@
TrustYou
Pernilla Brodd
CMO
@
Zaplox
Oliver Rabe
Director Business Development
@
Fairmas GmbH
Robin Sleegers
Consultant
@
RevControl
Léa Vernet
Director, Partnership & Business Development
@
D-EDGE
Alar Ülem
CEO
@
GuestJoy
Sonja Kriedemann
Product Manager
@
GuestRevu
Nikola Stevic
GRMS Product Manager
@
Euroicc
Laurent Cardot
Founder & CEO
@
Ariane Systems North America
Lucien Semaan
Founder & Managing Director
@
CrystalStat
Aneliya Kostadinova
Quality Assurance Engineer
@
Sciant
Dolf Mulder
CEO
@
Hotek Hospitality Group
Ari Andricopoulos
CEO
@
RoomPriceGenie
Pieter Vanneste
Partnerships Manager Belgium
@
Adyen
Sascha Schwagele
Partnerships Manager
@
Adyen
Andrea Angiolini
Head of Systems
@
Global Hotel Alliance
Clément Dénarié
Head of Sales
@
Oaky
David Swanepoel
Regional Sales Manger | Africa
@
GuestRevu
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Support
Unverified
Planet has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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