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Planet Payments
5.0 (2 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Planet Payments
Unranked in Payments Processing Software
We offer a revenue generating payments partnership
80% recommended by 105 hotels
Planet is popular in Germany, Austria and South Africa.
What is Planet?
Founded in 1985 | Headquarters in Ireland | 1740 employees
Planet Payments is a comprehensive payment management platform tailored for businesses looking to streamline their payment processes. It offers an integrated digital payment service on a single platform, encompassing every aspect of acquiring, processing, digital wallets, VAT refund, and currency conversion services. Its standout feature is the integration with hundreds of global acquirers and partners, providing remarkable flexibility.
You can choose an all-in-one solution or select specific modular components to align with your business needs. Use Planet as your primary acquirer or retain your current one - the platform adapts seamlessly. Planet Payments supports a wide variety of payment methods, including credit/debit cards, contactless, chip and pin, mobile wallets, and alternative payment methods like PayPal, AliPay, WeChat Pay, and Klarna at the point of sale.
With support for over 150 currencies, it ensures customers can pay in their preferred way, enhancing customer satisfaction and boosting your revenue on each transaction. Additionally, its online portals and dashboards provide essential reporting, reconciliation, and settlement management tools, keeping you in control and informed.
Planet Payments delivers smooth, secure transactions whether online, in-store, via a payment link, or through gift cards, and fully integrates with your Property Management System (PMS) for enriched data continuity and operational efficiency.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Planet products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Planet Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Planet Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Planet
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Planet's Provided Description:
"Accept payments in every way, shape and form. We provide integrated digital payment services on a unique single platform that offers acquiring, processing, digital wallets, VAT refund and currency conversion services. Our strength is our integrations to 100's of acquirers and partners globally. Take advantage of our all-in-one solution or select modular components to meet your needs. Choose Planet as your acquirer or keep your existing one - we're flexible. Our payment platform has you covered; online, in-store, via a payment link or via gift cards. We support 150+ currencies with our currency conversion service, so customers pay how they want to, and you earn revenue on every transaction. Customers can pay by credit cards/debit cards, contactless, chip and pin, and mobile wallets. As well as Alternative Payment Methods (APMs) such as PayPal and AliPay, We Chat Pay and Klarna at POS. Our online portals and dashboards for reporting, reconciliations and settlement management help you keep track of your growing hotel business. Smooth, secure payments however your guests want to pay - fully integrated to your PMS."
FAQs
Capabilities
Planet doesn’t have any benefits or use cases available
Features
Workflow Automation
4/5 features
Payment Methods
4/5 features
Security & Fraud Prevention
4/5 features
Multi-Currency
4/5 features
Adjustments
4/5 features
Hardware
4/5 features
Planet Reviews Summary
Ease of Use
3.0/5
Customer Support
3.0/5
ROI
3.0/5
Implementation
1.0/5
Recommended by
Achievements
This vendor's trending score is rising, Planet Payments is the #8 most trending product in the Payments Processing Software category (out of 54) and the #426 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn morePlanet’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Planet Pricing
Pricing Available By Request
Planet has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Hotelier Rating
Looking for specific info?
10
Payment check and web site assistance
Accounting dept. from 100 to 199 room City Center Hotel in Bologna (Italy)
Verified
4 months ago
Competence, excellent preparation, speed in solutions and clarity in explanations of procedures. Kindness and availability are the flagship. Very Good.
Italy
Italy
Accounting dept.
Large Hotel
0
Protel Air
Revenue Manager from 100 to 199 room in Bad Gleichenberg (Austria)
Verified
2 years ago
I recommend to use this product ONLY to run a single property, with a simple rate structure, no more than 2 room types, without interfacing to any RMS, CRM, BI or similar external systems, and catering to simple individual leisure travelers only. Alternatively, use it if your intelligent, proactive and wholesomely experienced staff run your...
Austria
Austria
Revenue Manager
Large Hotel
- 1
It looks like Planet is not recommended by any hotels
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Support
Unverified
Planet has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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