The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 58 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
PlanPay shines .
Zil Money shines in ease of use and customer support , with exclusive features like Recurring Payments and Mail Order Telephone Order (MOTO) Payments.
Side-by-side ratings based on 58 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $400/mo |
| Verified Reviews | 0 | 58 |
After analyzing 58 verified reviews, PlanPay users most value its , while Zil Money users highlight user-friendly interface, customer experience enhancements, payment processing speed. Click any theme to see what reviewers say.
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User-Friendly Interface
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Customer Experience Enhancements
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Payment Processing Speed
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Customer Support
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Integration Capabilities
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Third-Party Integrations
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How each product ranks among Payments Processing Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | — | #1 9 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #2 27 reviews |
| Large (75-199 rooms) ▾ | — | #3 12 reviews |
| X-Large (200+ rooms) | — | #3 2 reviews |
By Property Type
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| Boutique ▾ | — | #3 17 reviews |
| Luxury ▾ | — | #3 15 reviews |
| Branded / Chain ▾ | — | #3 25 reviews |
| Extended Stay ▾ | — | #1 9 reviews |
By Region
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| North America ▾ | — | #3 51 reviews |
| Asia Pacific | — | #3 0 reviews |
| Middle East | — | #2 1 reviews |
Choosing a payments processing platform for your hotel can significantly influence your operational efficiency and guest experience. PlanPay by PlanPay and Zil Money by Zil Money aim to streamline payments, but they diverge sharply in maturity, features, and user feedback. While PlanPay offers a foundational payment management system, Zil Money provides an extensive suite of features with a strong recent user base. Which platform aligns better with your hotel’s needs?
Both products aim to simplify financial transactions, but Zil Money’s broader feature set and more recent, positive reviews make it the more compelling choice for hoteliers seeking a reliable, well-supported solution. Are you ready to explore their differences in detail?
PlanPay presents itself as a payment management system designed to automate invoicing, monitor payments, and improve cash flow. Its interface and functionality are not rated, and it has zero reviews, indicating minimal real-world testing. Conversely, Zil Money boasts a score of about 63 in the HTTR framework, with 54 recent reviews and an overall 87% likelihood to recommend, signaling a proven track record.
While PlanPay’s lack of reviews and features suggests it’s either very new or not widely adopted, Zil Money’s recent ratings highlight its usability and customer satisfaction. Zil Money’s platform has been praised for simplifying online financial operations, making it a more trustworthy option for your team. Given the absence of recent data for PlanPay, do you want to risk a product with untested performance?
If your hotel needs a flexible, feature-rich payments platform with a proven customer base, Zil Money is the clear choice. Its extensive offerings—such as Pay by Link, Recurring Payments, Multi-Currency Settlements, and support for Apple Pay, Google Pay, and PayPal—make it suitable for hotels of all sizes, especially those managing multiple payment methods and currencies.
If, however, your hotel only requires basic payment processing without specific features or integrations, and you’re comfortable with an untested platform, PlanPay could suffice. But given the lack of reviews and features, Zil Money’s more comprehensive and tested solution makes it the better option for most hotels. Would you prefer a platform with proven reliability and extensive capabilities?
Zil Money’s ease of use is rated at 4.5 out of 5, with recent reviews praising its intuitive design and straightforward navigation. Users mention that onboarding is smooth and that the platform effectively simplifies financial tasks, reducing setup time. In contrast, PlanPay has a zero rating for ease of use and no reviews to evaluate, making it impossible to determine its user-friendliness.
With the extensive positive feedback, it’s clear Zil Money supports staff adoption and minimizes operational friction. Is your team ready to adopt a platform that’s already proven simple and effective? Edge: Zil Money.
Zil Money offers 15 distinct features, including Pay by Link, Recurring Payments, Multi-Currency Settlements, Contactless Payments, Payment Splitting, and Pre-Authorizations—features that are absent in PlanPay. Meanwhile, PlanPay provides no unique features or integrations, indicating a limited scope.
The breadth of Zil Money’s features addresses diverse hotel needs, from international payments to contactless transactions. Its comprehensive suite clearly outmatches PlanPay’s minimal offering. Would you prefer a platform with a rich feature set that supports your growth? Edge: Zil Money.
Zil Money’s customer support is rated at 4.5 out of 5, with recent reviews highlighting satisfactory support and onboarding. Users appreciate the platform’s responsiveness, although some suggest room for faster response times. PlanPay’s support ratings and reviews are unavailable, implying limited publicly available customer feedback.
Given Zil Money’s strong support ratings and recent positive reviews, your team is more likely to receive timely help if issues arise. Would you prioritize a platform with a proven support team? Edge: Zil Money.
Zil Money currently lists zero verified partner integrations but offers an API, enabling connections with other systems. PlanPay similarly shows no verified integrations or known partnerships, suggesting limited ecosystem connectivity.
While Zil Money’s API allows customization, the lack of pre-built integrations may require additional development effort. Yet, its broader feature set and recent reviews outweigh this limitation. Would you prefer a platform with existing integrations or one that’s flexible enough for future connections? Edge: Zil Money.
PlanPay’s review count is zero, with no ratings or recent feedback, making it impossible to gauge user sentiment. Zil Money, with 54 recent reviews and an 87% likelihood to recommend, demonstrates strong, current user satisfaction across various hotel segments.
Hoteliers consistently praise Zil Money’s ease of use, security, and comprehensive features, making it a more validated and trusted solution. Would you opt for a product with proven high ratings and recent positive feedback? Edge: Zil Money.
PlanPay’s pricing is not publicly available, and it does not offer a freemium or trial option, suggesting a less transparent or less flexible model. Zil Money charges a $400 base price with no mention of ongoing monthly fees or subscriptions, and offers a 15-day free trial.
While both platforms lack detailed tiered pricing, Zil Money’s transparent fee structure and free trial provide more clarity and confidence. Are you willing to invest in an unpriced platform, or do you prefer a predictable upfront cost? Edge: Zil Money.
Not ideal if...
Not ideal if...
In summary, Zil Money offers a feature-rich, well-reviewed platform with recent high ratings, making it ideal for hotels seeking reliable, comprehensive payment solutions. Its user-friendly design and diverse functionalities outweigh its current lack of pre-built integrations, especially given its positive reviews and transparent costs.
PlanPay remains an unproven option with no reviews or features to support its effectiveness. If your hotel is open to testing a new platform and your needs are straightforward, it could suffice; otherwise, Zil Money’s proven track record makes it the safer, more effective choice. For hotels prioritizing reliability, features, and support, Zil Money is the clear winner.
According to HTR's product database, PlanPay and Zil Money share 0 features. Here are the key differences — features one has that the other lacks.
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| Authorization Adjustments | ||
| Gratuity Function | ||
| Multi-Currency Settlements | ||
| Partial Capture | ||
| Pay by Link | ||
| Recurring Payments |
Showing top differences. 3 more features differ between these products.
What hoteliers love
Users frequently praise Zil Money for its intuitive and straightforward interface that simplifies invoicing, expense tracking, and other financial tas... Users frequently praise Zil Money for its intuitive and straightforward interface that simplifies invoicing, expense tracking, and other financial tasks. The platform’s ease of use reduces the onboarding time and enhances operational efficiency.
Several reviews indicate that minor improvements in customer experience, such as easing the verification process and reducing the time taken for setup... Several reviews indicate that minor improvements in customer experience, such as easing the verification process and reducing the time taken for setup, could make the platform even more efficient and user-friendly.
Several users highlight the speed and reliability of Zil Money's payment processing feature, which ensures timely transactions and supports the hotels... Several users highlight the speed and reliability of Zil Money's payment processing feature, which ensures timely transactions and supports the hotels' cash flow management.
Where hoteliers push back
Users value Zil Money's ability to integrate seamlessly with various accounting and financial software, which helps consolidate financial operations a... Users value Zil Money's ability to integrate seamlessly with various accounting and financial software, which helps consolidate financial operations and enhances efficiency.
Expanding integrations with more third-party applications is suggested by users, which would offer more flexibility and customization, catering to var... Expanding integrations with more third-party applications is suggested by users, which would offer more flexibility and customization, catering to varying business needs.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. PlanPay and Zil Money share many core Payments Processing Software features, but each has unique capabilities. PlanPay offers 0 verified integration partners, while Zil Money offers 0. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Zil Money leads in ease of use at 4.5/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
PlanPay: No. Zil Money: No. Neither product currently offers a free tier. Most Payments Processing Software vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. PlanPay has an HT Score of 0 and Zil Money has 63. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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