Prostay vs. SkyTouch Technology:
Which Is Right for You?

The Decision

When choosing a property management system (PMS), your hotel needs a platform that streamlines operations, integrates well with other systems, and provides reliable support. Prostay by Prostay and SkyTouch Technology both aim to meet these needs but differ significantly in size, features, and market presence. Your decision hinges on which of these systems aligns better with your hotel's size, segment, and operational complexity.

Prostay, a newer entrant founded in 2024, has a limited review base but positive feedback on ease of use and automation. SkyTouch, established in 2013 with over 119 reviews, offers a more mature and widely adopted system. Do you prioritize recent reviews and innovative features, or prefer a proven platform with extensive integrations?

Quick Verdict

SkyTouch Technology clearly outperforms Prostay in review volume, recency, and overall ratings, making it the more reliable choice for most hoteliers. Its 3.5/5 rating from 119 reviews, along with recent feedback, indicates a more tested and trusted system. Meanwhile, Prostay's 0/5 score and only 5 reviews suggest limited deployment and less proven stability.

If your hotel values extensive integrations, a larger user base, and proven reliability, SkyTouch is the better fit. For newer properties or those seeking a smaller vendor with a focus on automation and multi-property management, Prostay might tempt, but it’s still early days for their user feedback.

Is Prostay or SkyTouch Better for Hotels?

Both Prostay and SkyTouch aim to centralize hotel operations, but they diverge on maturity, feature set, and user feedback. Prostay offers a modern, all-in-one PMS with strong automation, guest CRM, and multi-currency support, even allowing offline operation. SkyTouch, meanwhile, is a cloud-based platform with 10+ years of market presence, recognized for its intuitive interface and detailed reporting.

SkyTouch's larger review base and recent 6-month reviews make its user insights more reliable, whereas Prostay’s limited, older reviews lack current validation. For day-to-day operations, both platforms simplify reservation and guest management, but SkyTouch’s extensive integrations and proven stability make it more dependable for larger or multi-property hotels.

Will recent and more numerous reviews sway your choice? Or are you open to a newer platform with promising automation features?

Prostay vs SkyTouch: Which Should Your Hotel Choose?

Your hotel's size and segment influence the optimal choice. If you operate a resort or a property managing multiple locations, SkyTouch’s extensive integration network (33 verified partners) and proven multi-property support make it ideal. Its detailed reporting, rate management, and group functionalities cater well to larger hotels seeking scalable solutions.

Conversely, if your hotel is a boutique property or a smaller resort prioritizing ease of use, automation, and flexible features, Prostay’s modern interface, automation tools, and guest CRM offer an appealing alternative. However, its limited reviews and market presence suggest you should verify ongoing support and stability.

Overall, for robust, proven performance and integrations, SkyTouch wins. For innovative features and a streamlined experience, Prostay could be worth exploring, but only with cautious expectation.

Is Prostay or SkyTouch Easier to Use?

Prostay boasts a near-perfect ease-of-use rating of 4.8/5 based on just 5 reviews, with users praising its intuitive design, faster staff training, and well-thought workflows. Its onboarding score of 4.8/5 further confirms that your team will adapt quickly, especially if you value automation and centralization.

SkyTouch’s ease-of-use is also highly rated at 4.64/5, supported by a large, recent review base. Users highlight its simple, user-friendly interface, requiring minimal training, especially for multi-property management. However, reports of bugs and glitches indicate some inconsistency.

Edge: Prostay.

Which Has Better Features: Prostay or SkyTouch?

Prostay offers 17 features exclusive to its platform, including multi-currency support, native email marketing, guest CRM, task management, automated reminders, payment requests, real-time status updates, rules-based room assignments, gift vouchers, and a spa & wellness module. Its total features count is 37, making it a feature-rich system for diverse hotel needs.

SkyTouch provides 7 unique features, primarily focused on guest profiles, automated night audit, group functionality, PCI compliance, and tax configuration. While it shares 20 features with Prostay, its smaller suite limits customization and automation options.

For comprehensive automation, guest engagement, and multi-channel management, Prostay’s richer feature set edges out SkyTouch. Conversely, SkyTouch’s core features are sufficient for basic to mid-tier hotels but lack the advanced automation found in Prostay.

Edge: Prostay.

Which Has Better Customer Support: Prostay or SkyTouch?

Prostay’s full 5/5 customer support rating, combined with recent positive reviews, signals a dedicated team responsive to user needs. Reviewers mention fast onboarding, helpful support, and a professional attitude, making it easier for your staff to adopt the platform.

SkyTouch’s support scores 4.5/5, with many users praising the professionalism and helpfulness of their team. However, some recent reviews point to extended wait times and unresolved long-standing issues, hinting at possible inconsistencies.

Edge: Prostay.

Which Has More Integrations: Prostay or SkyTouch?

SkyTouch boasts a significantly larger integration network with 33 verified partners, including major channel managers, payment providers, and PMS integrations like SiteMinder and Impulsify. These expand your options for automation and distribution.

Prostay's 2 verified partners, Stripe and STAAH, offer limited integration scope. While its proprietary tools are robust, fewer third-party integrations could constrain larger or more complex property setups.

Edge: SkyTouch.

Which Do Hoteliers Rate Higher: Prostay or SkyTouch?

SkyTouch’s review count of 119 and recent feedback provide a clearer picture of user satisfaction, with a 3.5/5 overall rating. Hotels across various segments—independent, boutique, and branded—find value in its simple interface and detailed reporting.

Prostay, with only 5 reviews, remains unrated overall, making it risky to rely on for current performance insights. Its limited feedback and lack of recent reviews suggest a need for more user validation.

Given the volume and recency, SkyTouch’s rating is more trustworthy. It’s the preferred choice for hotels prioritizing proven, high-volume user experiences.

Edge: SkyTouch.

How Much Do Prostay and SkyTouch Cost?

Both Prostay and SkyTouch are priced at $600 per month, with no freemium options, implementation fees, or different pricing tiers. This flat-rate model simplifies budgeting, but you should verify if additional modules or integrations incur extra costs.

Since no other pricing structures are listed, your decision should focus on value versus feature needs rather than cost, as both platforms cost the same upfront.

What Type of Hotel Should Use Prostay?

• Hotels that require robust automation, guest CRM, and multi-currency support.
• Resorts managing multiple properties with complex operations.
• Properties seeking offline operation capabilities.
• Hotels that want integrated messaging and task management features.

Not ideal if your hotel is a small bed & breakfast or boutique property with minimal automation needs, as Prostay’s comprehensive feature set might be more than necessary. Additionally, smaller properties with tight budgets may prefer a less complex, more cost-effective solution.

What Type of Hotel Should Use SkyTouch?

• Mid-sized to large hotels seeking a proven, easy-to-use system.
• Properties needing detailed, customizable reports.
• Hotels looking for extensive integrations with third-party systems.
• Properties that need remote access and cloud-based management.

Not ideal if your hotel is a small boutique or independent property with simple needs, as SkyTouch’s focus on larger, multi-property management might be overkill. Limited customization and some bugs may also frustrate those with unique workflows.

SkyTouch vs Prostay: The Bottom Line for Hotels

The core difference is that SkyTouch offers a mature, widely adopted platform with extensive integrations, proven stability, and a large user base. Its strengths lie in detailed reporting, rate management, and multi-property support.

Prostay, despite being newer, delivers a modern, automation-rich platform with a focus on guest engagement and multi-property support, especially suited for resorts and larger properties seeking innovation. Its limited review base and feature set make it a riskier choice for critical operations.

Choose SkyTouch if stability, integration, and proven performance matter most. Opt for Prostay if you desire cutting-edge automation and are comfortable with a newer, less proven platform.