protel PMS (by Planet) vs. Redforts:
Which Is Right for You?

The Decision

Choosing between Protel PMS by Planet and Redforts hinges on your hotel’s operational needs, scope, and growth plans. Both products aim to streamline hotel management but differ significantly in their features, usability, and market presence. Protel, with its long-standing history and extensive integrations, is geared toward mid-sized to large properties seeking customization and scalability. Redforts, on the other hand, offers a straightforward, all-in-one solution ideal for small to medium properties that value ease of use and cost efficiency.

Your team must weigh whether you prioritize a highly customizable, globally integrated platform or a simple, user-friendly system that minimizes manual effort. Are you prepared to handle potentially slower support and complex configuration with Protel, or do you prefer a more modern, intuitive experience with Redforts?

Is Protel PMS or Redforts Better for Hotels?

Protel PMS and Redforts serve different hotel profiles and operational priorities. Protel’s strength lies in its adaptability for diverse hotel types, especially independent, boutique, and resort hotels looking for deep customization and a broad integration ecosystem. It excels at complex property management, detailed reporting, and multi-platform operations, but reviews highlight challenges with slow support and bugs, especially in multi-property setups.

Redforts shines in simplicity and ease of use, offering an integrated suite that combines PMS, channel management, booking, and revenue tools in one platform. It is especially suited for small hotels, hostels, and properties prioritizing automation and cost savings, with recent reviews praising its intuitive interface and quick onboarding. Would your hotel benefit more from a flexible platform with extensive integrations or an easy-to-operate system that reduces manual tasks?

Protel PMS vs Redforts: Which Should Your Hotel Choose?

If your hotel needs a versatile PMS capable of handling complex operations across multiple properties with broad integration capabilities, go with Protel. Its extensive feature set—including multi-lingual support, guest CRM, and integrated payments—makes it suitable for larger, independent, and resort hotels aiming for scalability.

If your hotel prioritizes simplicity, rapid deployment, and cost-effective management, Redforts is the better pick. Its all-in-one suite simplifies daily operations, reduces human errors, and supports small to medium-sized properties, especially those looking for an intuitive experience and responsive customer support.

For hotels with a small portfolio or those new to PMS technology, Redforts provides a quick, straightforward solution. Conversely, if your hotel is part of a larger chain or plans aggressive growth, Protel’s extensive customization and integration options make it more suitable.

Is Protel PMS or Redforts Easier to Use?

Protel PMS scores a 4.12 out of 5 for ease of use, with many users appreciating its clear interface and fast navigation, especially in the cloud version. However, some reviews mention a steep learning curve for complex functionalities and slow support response times that can hinder staff adoption.

Redforts outperforms here with a 4.68 out of 5, and users consistently praise its straightforward, intuitive interface. With a recent 4.32/5 onboarding rating, it is easier for staff to learn and implement, reducing errors and speeding up daily management.

Edge: Redforts.

Which Has Better Features: Protel PMS or Redforts?

Protel offers 34 shared features plus 12 exclusive to it, including multi-currency, multi-lingual support, integrated CRM, and advanced reporting tools. Its feature depth supports complex property needs, especially in multi-property environments, but some features are slow to implement or buggy, according to reviews.

Redforts provides a more streamlined set of features—its core offering includes PMS, channel management, booking engine, revenue and yield management, online check-in, and PoS integration. While it covers essential operational needs, it has fewer advanced features and customization options, but its simplicity is a major advantage.

Edge: Protel PMS.

Which Has Better Customer Support: Protel PMS or Redforts?

Protel’s support scores 3.95/5, with reviews citing long response times and frustration over unresolved bugs, especially after Planet’s acquisition. Some users feel support is inconsistent and slow, which can disrupt daily operations.

Redforts excels with a 4.53/5 rating, with many reviews highlighting quick, friendly, and attentive customer service. Users say that Jan and the team are responsive, often resolving issues within hours, making support a key strength.

Edge: Redforts.

Which Has More Integrations: Protel PMS or Redforts?

Protel boasts over 195 verified partners, including major systems like Innspire, RevControl, and Profitroom, offering extensive connectivity for large, multi-system hotels. However, few integrations are with channel managers, with only two verified partners (Mr Winston and WuBook).

Redforts has only two verified partners—WuBook and Mr Winston—but offers direct, efficient integrations with booking engines, POS, and other peripherals. Its ecosystem is smaller, but the available integrations are reliable and straightforward.

Edge: Protel PMS.

Which Do Hoteliers Rate Higher: Protel PMS or Redforts?

Protel’s 105 reviews yield an overall rating of 4.11/5, with independent hotels rating it slightly higher at 4.5/5. Hotel chains and resorts appreciate its customization and extensive features, but some note its support issues.

Redforts, with only 40 reviews, scores a 0/5 overall, which is a limitation in data validity. However, recent reviews consistently rate it highly, especially for ease of use and customer support, with a 9.5/10 NPS score.

Note: Given the recent reviews and higher overall ratings, Redforts is the more trusted choice by hoteliers.

How Much Do Protel PMS and Redforts Cost?

Both products are priced at $500.00 as a base fee, with no mention of additional implementation fees or monthly per-room charges. Cost-wise, they are directly comparable, but budget considerations may sway your choice based on the value delivered.

What Type of Hotel Should Use Protel PMS?

• Hotels that operate multiple properties and require extensive customization.
• Properties needing deep integration with third-party systems like RMS, CRM, or revenue management.
• Resorts, boutique, and independent hotels with complex operational needs.
• Hotels aiming for flexible deployment options—cloud or on-premise.
• Teams that can allocate resources for onboarding and managing advanced configuration.

Not ideal if:

• Your hotel is small, with minimal tech infrastructure.
• You prioritize quick deployment and ease of use over customization.
• Support responsiveness is a critical concern.

What Type of Hotel Should Use Redforts?

• Small to medium-sized hotels, hostels, or apartments needing an all-in-one management tool.
• Hotels prioritizing ease of use, fast onboarding, and minimal training.
• Properties looking to automate daily tasks and reduce human errors.
• Hotels seeking a cost-effective solution with quick setup and reliable support.
• Teams that prefer a straightforward, integrated platform over extensive customization.

Not ideal if:

• Your hotel has complex multi-property operations.
• You need advanced features like detailed reporting or multi-lingual support.
• You want a large ecosystem of integrations beyond basic booking and POS.

Protel PMS vs Redforts: The Bottom Line for Hotels

Protel PMS offers a robust, highly customizable platform suited for larger, complex hotels or chains seeking extensive integration and tailored solutions. Its strength lies in its adaptability, detailed reporting, and broad ecosystem, but support responsiveness and bugs can be issues.

Redforts provides a clean, intuitive, and cost-efficient system ideal for small or mid-sized properties that prioritize ease of use and quick deployment. Its customer service and recent reviews favor it as a reliable, straightforward choice for operational automation.

For hotels with large, complex needs and resources to support a sophisticated system, Protel is the superior choice. Conversely, if your hotel values simplicity, rapid onboarding, and strong support, Redforts is the better fit.