Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
protel PMS (by Planet) vs. RoomRack:
Which Is Right for You?
TLDR
We analyzed 108 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Planet shines in ease of use and customer support — especially for brand properties (5.0/5) , with exclusive features like On premise and Revenue management module.
About Hotelier shines .
How Does protel PMS (by Planet) Compare to RoomRack?
Side-by-side ratings based on 108 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | From $500/mo | Contact sales |
| Verified Reviews | 108 | 0 |
What Are the Pros and Cons of protel PMS (by Planet) vs RoomRack?
After analyzing 108 verified reviews, Planet users most value its functionality and features, ease of use, multi-property management, while About Hotelier users highlight . Click any theme to see what reviewers say.
|
|
About Hotelier |
|---|---|
| Pros | |
|
+
Functionality and Features
▾
|
|
|
+
Ease of Use
▾
|
|
|
+
Multi-property Management
▾
|
|
| Cons | |
|
−
Support Issues
▾
|
|
|
−
Customization and Flexibility
▾
|
|
|
−
System Performance and Reliability
▾
|
|
Planet vs About Hotelier: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
|
About Hotelier |
|---|---|---|
| Small (10-24 rooms) ▾ | #27 32 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #15 50 reviews | — |
| Large (75-199 rooms) ▾ | #15 10 reviews | — |
| X-Large (200+ rooms) | #17 3 reviews | — |
By Property Type
| Segment |
|
About Hotelier |
|---|---|---|
| Boutique ▾ | #21 42 reviews | — |
| Luxury ▾ | #21 34 reviews | — |
| Branded / Chain ▾ | #17 33 reviews | — |
| Extended Stay ▾ | #20 9 reviews | — |
By Region
| Segment |
|
About Hotelier |
|---|---|---|
| North America ▾ | #29 6 reviews | — |
| Europe ▾ | #10 79 reviews | — |
| Middle East | #15 2 reviews | — |
The Decision
Choosing between Protél PMS by Planet and RoomRack by About Hotelier hinges on your hotel's specific needs, operational complexity, and growth ambitions. Protél is a longstanding, feature-rich platform with extensive integrations and a large user base, while RoomRack offers a streamlined, less complex alternative but lacks the depth of Protél’s ecosystem. Your decision will depend on whether your team values a proven, fully featured system or a simpler, potentially faster-to-implement solution.
Both systems aim to optimize hotel management, but they approach this goal differently. Protél’s broad feature set and global presence contrast starkly with RoomRack’s focus on core operations. Which features matter most to your team?
Is Protél PMS or RoomRack Better for Hotels?
Protél PMS is built for hotels seeking an all-encompassing management system capable of handling complex operations, multi-property management, and extensive integrations. Its cloud-native architecture supports automation and detailed reporting, ideal for hotels with diverse needs and scalable growth plans. In contrast, RoomRack offers a simplified interface focusing on core guest management, reservations, and housekeeping, making it suitable for small to mid-sized properties that prefer straightforward workflows.
Protél’s 105 reviews over recent months indicate a mature system appreciated for its reliability, extensive features, and global support network. Meanwhile, RoomRack’s absence of publicly available reviews suggests a less established footprint and less social proof. Would your team prioritize proven robustness or simplicity?
How Do Protél PMS and RoomRack Compare in Ease of Use?
Protél scores a 4.12/5 for ease of use, with many users highlighting its intuitive interface and straightforward workflows despite the system’s complexity. Its onboarding process is rated 3.79/5, and users frequently mention that experienced staff can navigate it efficiently. Support response times, however, are noted as sometimes slow, which can hinder staff adoption during busy periods.
RoomRack’s interface is described as simple and easy to understand, but there are no detailed ratings or reviews to confirm its usability. Given Protél’s extensive functionality, its ease of use remains impressive, especially for teams willing to invest in training.
Edge: Protél PMS.
Which Has Better Features: Protél PMS or RoomRack?
Protél offers 46 unique features, including multi-currency management, revenue optimization modules, booking engines, guest CRM, and online support—features unavailable in RoomRack. Its integrated revenue management, digital registration, and extensive reporting tools give your team options for advanced automation and control.
RoomRack's feature set appears to be limited to reservation management, housekeeping scheduling, and basic billing, with no detailed feature count disclosed. Given Protél’s extensive capabilities, it clearly leads on feature depth.
Edge: Protél PMS.
Which Has Better Customer Support: Protél PMS or RoomRack?
Protél’s support scores a 3.95/5, with reviews noting that response times can be inconsistent, but its global support network and multilingual assistance are assets. Many users appreciate the availability of 24/7 support, although some report delays during peak times.
RoomRack offers no publicly available support ratings or detailed reviews, making it difficult to assess its customer service quality. Protél’s established reputation and sizable support team give it an advantage.
Edge: Protél PMS.
Which Has More Integrations: Protél PMS or RoomRack?
Protél boasts 195 verified integration partners, including popular systems like Innspire, RevControl, and booking engines, offering a comprehensive ecosystem for hotel operations. Its open architecture allows for extensive customization and connection to revenue management, CRM, and payment systems.
RoomRack has no publicly listed integrations, limiting its ability to connect with other tools your hotel may rely on. For hotels prioritizing seamless third-party integrations, Protél’s ecosystem is far superior.
Edge: Protél PMS.
Which Do Hoteliers Rate Higher: Protél PMS or RoomRack?
Protél has accumulated 105 recent reviews, with an overall rating of 4.11/5 and an NPS score of 7.7/5, indicating high customer satisfaction. Hotels across segments, especially independent and boutique properties, praise its reliability, functionality, and support.
RoomRack’s lack of reviews makes it impossible to assess user satisfaction, but its absence suggests a less established presence. For confidence in user experience, Protél’s proven track record is a clear winner.
Edge: Protél PMS.
How Much Do Protél PMS and RoomRack Cost?
Protél’s base price is $500/month, with no hidden fees or trial options mentioned. Its pricing reflects its broad feature set and support infrastructure.
RoomRack’s pricing is not publicly disclosed, and without available figures or trials, evaluating its value proposition is difficult. The higher transparency and known costs favor Protél.
Edge: Protél PMS.
What Type of Hotel Should Use Protél PMS?
- Hotels that manage multiple properties or require complex operations
- Hotels seeking extensive integrations with third-party systems
- Teams that want detailed analytics and revenue management tools
- Hotels planning to scale or expand their operations
- Hotels that value customization and automation
- Not ideal if your hotel is small, with very basic needs and minimal tech support
Protél suits properties that need an enterprise-grade system capable of handling growth and complexity.
What Type of Hotel Should Use RoomRack?
- Small to mid-sized hotels focused on reservations and housekeeping
- Hotels that prefer simplicity over extensive customization
- Properties seeking a straightforward, easy-to-learn system
- Teams aiming for quick onboarding with minimal training
- Hotels with limited IT support or technical expertise
- Not ideal if your hotel needs advanced revenue management or extensive integrations
RoomRack works best for properties prioritizing core operations with less need for advanced tech features.
Protél PMS vs RoomRack: The Bottom Line for Hotels
Protél is a comprehensive, globally trusted PMS with a vast feature set, deep integrations, and a large support network. Its strength lies in managing complex operations, multi-property environments, and automating workflows that save time and improve revenue.
Choose Protél if your hotel requires extensive functionality, scalability, and proven reliability. Its high review count and recent positive feedback confirm its status as an industry leader.
RoomRack offers a simplified approach suitable for smaller hotels that need basic reservation and housekeeping management without the complexity or cost of a full enterprise system. Its lack of social proof and features makes it less suitable for larger, multi-property operations.
If your hotel values a tested, feature-rich platform with proven performance, Protél is the clear choice. For hotels seeking a straightforward, easy-to-use system, RoomRack may fit, but its limited reviews and ecosystem suggest caution.
How Much Do protel PMS (by Planet) and RoomRack Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
|
|
About Hotelier | |
|---|---|---|
| Starting Price | From $500/mo | — |
Which Features Does protel PMS (by Planet) Have That RoomRack Doesn't (and Vice Versa)?
According to HTR's product database, protel PMS (by Planet) and RoomRack share 0 features. Here are the key differences — features one has that the other lacks.
| Feature |
|
About Hotelier |
|---|---|---|
| Booking Engine | ||
| Cloud based | ||
| Multi-currency | ||
| Multi-lingual | ||
| On premise | ||
| Revenue management module |
Showing top differences. 34 more features differ between these products.
Real-World Results: Planet vs About Hotelier by Business Goal
We analyzed 4 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"It feels like a partnership, not a product. Our feedback is always heard and acted on. We’re working together for the shared goal of great guest service."
No published case study for this goal yet.
Planet vs About Hotelier: The Bottom Line
What hoteliers love
Users appreciate Protel's extensive features for managing single properties, with comprehensive tools for reporting, room plans, and rate management.... Users appreciate Protel's extensive features for managing single properties, with comprehensive tools for reporting, room plans, and rate management. However, many reviews expressed disappointment that a lot of these functionalities are incomplete, buggy, or missing entirely when dealing with more complex setups or multi-property environments. Custom reports and seamless integration with other tools are also highlighted as beneficial.
The user interface is generally praised for being intuitive and easy to navigate. Many users found Protel Air particularly user-friendly and noted the... The user interface is generally praised for being intuitive and easy to navigate. Many users found Protel Air particularly user-friendly and noted the efficiency in managing daily operations. However, certain updates have made certain functions more complex and less intuitive than before.
Protel's performance in catering to multi-property environments received mixed feedback. While some users praised its organizational tools and interfa... Protel's performance in catering to multi-property environments received mixed feedback. While some users praised its organizational tools and interfaces, many found the system frustratingly limited for multi-location setups, highlighting significant bugs and reduced functionalities.
Where hoteliers push back
Customer support is a consistent area of concern. Reviews mentioned long waiting times for support requests, lack of phone availability, and poor resp... Customer support is a consistent area of concern. Reviews mentioned long waiting times for support requests, lack of phone availability, and poor response times after the acquisition by Planet. Users recommend improving the speed and reliability of customer service.
Users are generally happy with the level of customization available in Protel, allowing them to adapt the system to better fit their specific needs. H... Users are generally happy with the level of customization available in Protel, allowing them to adapt the system to better fit their specific needs. However, this flexibility often comes at a high cost, and some required features are only available through paid custom development.
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About protel PMS (by Planet) vs RoomRack
Can protel PMS (by Planet) replace RoomRack?
It depends on your requirements. protel PMS (by Planet) and RoomRack share many core Property Management Systems features, but each has unique capabilities. protel PMS (by Planet) offers 194 verified integration partners, while RoomRack offers 0. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. protel PMS (by Planet) leads in ease of use at 4.1/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do protel PMS (by Planet) or RoomRack offer a free plan?
protel PMS (by Planet): No. RoomRack: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank protel PMS (by Planet) and RoomRack?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Planet has an HT Score of 33 and About Hotelier has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
What Other Property Management Systems Comparisons Are Hoteliers Reading?
Explore more head-to-head comparisons based on verified hotelier reviews.
Get personalized product recommendations
Product recommendations advisor
