protel PMS (by Planet) vs. SkyTouch Technology:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) can significantly impact your hotel's operations, guest experience, and revenue. Both protel PMS by Planet and SkyTouch Technology aim to streamline hotel management tasks, but they differ considerably in approach, features, and market presence. Your team needs a solution that aligns with your hotel’s size, complexity, and growth plans—so which one fits best?

Protel PMS offers extensive integration, customization, and support for multi-property setups, while SkyTouch emphasizes ease of use, quick onboarding, and a strong reporting interface. Which system provides the value and reliability your hotel requires?

Is protel PMS or SkyTouch Technology Better for Hotels?

Both products address core hotel management needs like reservations, billing, and guest communication, but they diverge sharply in scale and specialization. Protel PMS is a flexible, cloud-native platform with a focus on integrations, automation, and multi-lingual support, making it suitable for diverse hotel types. SkyTouch, by contrast, is designed for simplicity, with an emphasis on fast onboarding and straightforward operations, primarily targeting North American properties.

Protel’s strengths lie in its extensive features (23 unique offerings) and over 1,200 integrations, but reviews highlight slow support responses and complex customization for multi-property setups. SkyTouch, with a higher overall rating (3.5/5 vs 4.11/5 for Protel) and more recent reviews (though fewer in number), boasts a user-friendly interface and rapid deployment, but with fewer advanced features.

Are you prioritizing deep integration and customization, or looking for ease of use and quick results?

protel PMS vs SkyTouch Technology: Which Should Your Hotel Choose?

If your hotel needs robust multi-property management, extensive integrations, and advanced automation, go with protel PMS. It excels for hotels that operate across different regions and require flexible, scalable solutions with comprehensive reporting.

If your hotel values fast onboarding, intuitive operation, and a strong rate and reservation management system, SkyTouch is the better choice. It fits well for properties that want to reduce staff training time and focus on guest experience without complex customization needs.

For large, multi-location hotels or brands seeking extensive integrations, protel is the safer bet. Smaller hotels or properties with limited IT resources should lean toward SkyTouch for simplicity.

Is protel PMS or SkyTouch Technology Easier to Use?

SkyTouch’s ease of use is reflected in its 4.64/5 UI rating and numerous positive comments about quick staff onboarding. Users praise how new employees can learn the system in less than a day, and the system’s cloud-based design facilitates remote access and management.

Protel’s interface scores 4.12/5, and while it offers a broad set of features, some reviewers note that complex customization and integration processes can slow staff adoption. Its UI is considered user-friendly for daily operations but requires training for advanced functions.

Edge: SkyTouch.

Which Has Better Features: protel PMS or SkyTouch Technology?

Protel offers 23 features exclusive to its platform, including multi-currency support, guest CRM, digital registration, GDPR compliance, automated space optimization, and integrated payment terminals. It also supports on-premise deployment and offers extensive automation, rate management, and shift planning tools.

SkyTouch provides 4 unique features: channel management, automated night audit, EPoS, and tablet/kiosk check-in, focusing on ease of reservations, guest management, and operational efficiency. However, it lacks the breadth of automation and advanced tools found in protel.

Edge: protel PMS.

Which Has Better Customer Support: protel PMS or SkyTouch Technology?

SkyTouch receives higher support ratings (4.5/5) and recent positive feedback about their 24/7 support team, with comments highlighting professionalism and helpfulness. Users appreciate quick responses, though some mention delays and long-standing unresolved issues.

Protel’s support rating is 3.95/5, with reviews pointing out long response times, delayed bug fixes, and dissatisfaction with post-acquisition support. Some users find support inconsistent, especially during complex multi-property setups.

Edge: SkyTouch.

Which Has More Integrations: protel PMS or SkyTouch Technology?

Protel boasts 195 verified partners, including major brands like GuestCentric, SiteMinder, Revinate, and Oracle Hospitality. Its ecosystem supports a wide range of third-party applications, making it highly adaptable for different hotel needs.

SkyTouch has only 33 verified integrations, with common partners like SiteMinder and Revinate, but fewer options overall. Its ecosystem is more limited, affecting hotels with complex or diverse system requirements.

Edge: protel PMS.

Which Do Hoteliers Rate Higher: protel PMS or SkyTouch Technology?

Protel holds a higher overall rating (4.11/5) from 105 reviews, with independent hotels and resorts rating it particularly well (4.5/5). Recent reviews praise its reliability and customizable features for complex setups.

SkyTouch’s rating is 3.5/5 from 119 reviews, with many users in the boutique and budget hotel segments highlighting its user-friendliness. However, many reviews also mention bugs and limited customizability, especially for larger or multi-property hotels.

Edge: protel PMS.

How Much Do protel PMS and SkyTouch Technology Cost?

Protel’s base pricing starts at $500/month, with no mention of additional implementation fees or per-room charges. It does not offer a free trial, and costs may increase with modules and integrations.

SkyTouch’s base price is $600/month, also without a free trial or per-room fees. Pricing is straightforward but slightly higher, with some users citing value for money tied to ease of use and rapid deployment.

What Type of Hotel Should Use protel PMS?

• Hotels that operate across multiple regions and require multi-currency and multi-lingual support.
• Hotels with complex operations needing extensive automation and integrations.
• Hotel groups seeking centralized management for multiple properties.
• Hotels that prioritize customizable workflows and detailed reporting.
• Teams that want a cloud-native platform with on-premise options.

Not ideal if you prefer simple interfaces or your property is small with minimal tech needs.

What Type of Hotel Should Use SkyTouch Technology?

• Small to medium-sized hotels seeking quick implementation and easy staff training.
• Hotels that value remote management and cloud-based access.
• Properties focused on rate management, reservations, and guest communication.
• Hotels that need reliable, straightforward operations without extensive customization.
• Teams that prioritize customer support and simple workflows.

Not ideal if your hotel requires deep integrations or advanced automation capabilities.

SkyTouch vs protel: The Bottom Line for Hotels

Protel PMS offers a comprehensive, adaptable platform suited for larger, multi-property hotels or those seeking extensive integrations and automation. Its strengths include detailed customization, broad ecosystem, and robust reporting—ideal for complex operations.

SkyTouch excels for smaller hotels or properties aiming for fast deployment, easy staff onboarding, and straightforward reservation management. Its user-friendly interface and strong support make it suitable for hotels that want quick results with minimal fuss.

If your hotel needs a scalable, feature-rich system, go with protel. If simplicity and speed are your priorities, SkyTouch is the smarter choice.