Cloudbeds PMS vs. Redforts:
Which Is Right for You?

The Decision

Choosing between Cloudbeds PMS and Redforts hinges on your hotel’s size, operational complexity, and growth ambitions. Cloudbeds offers a comprehensive, highly integrated system trusted by thousands of properties worldwide, while Redforts provides a straightforward, cost-effective management suite with a smaller but consistent user base. Both solve core hotel management challenges, but their approaches and strengths diverge significantly. How do you determine which system aligns best with your current needs and future goals?

Is Cloudbeds or Redforts Better for Hotels?

Both Cloudbeds and Redforts aim to streamline your hotel operations by automating manual tasks, reducing errors, and improving guest experience. Cloudbeds excels in its extensive integration ecosystem, offering over 190 verified partners, which allows for real-time synchronization across multiple channels, revenue tools, and property types. Redforts, in contrast, emphasizes simplicity and affordability with a smaller, more manageable feature set and just 2 verified integrations, focusing on core functionalities.

While Cloudbeds' feature count (46 shared + 18 exclusive) and global presence (operating in 101 countries) make it suitable for larger, multi-property, or growth-oriented hotels, Redforts’ focus on ease of use and affordability makes it attractive for smaller properties or those seeking quicker deployment. Both systems can improve operational consistency, but Cloudbeds’ broader capabilities may be overkill for very small hotels, whereas Redforts might lack some advanced features larger properties require.

Given recent reviews—Cloudbeds with 81 in the last six months and over 1,000 total reviews—its data is more current and reliable. In contrast, Redforts’ recent review count is just 1. Do you want the most recent, detailed feedback or a system with a proven track record at scale?

Cloudbeds vs Redforts: Which Should Your Hotel Choose?

If your hotel needs a scalable, highly integrated platform supporting complex operations, multi-channel distribution, and extensive revenue management, Cloudbeds is the clear choice. Its broad feature set, including advanced analytics, automated night audit, and an intuitive interface rated at 4.61/5, has helped properties like The Zero Hotels and South Wind Motel double occupancy and increase revenue significantly.

On the other hand, if your hotel is small, operates with straightforward processes, and prioritizes affordability and ease of learning, Redforts could serve you well. Its core reservation, channel management, and online payment modules are rated highly for usability, making it ideal for properties that want to start managing more efficiently without a steep learning curve. The lower price ($500 vs $600) and simpler setup are compelling for budget-conscious or smaller teams.

If your property is medium-sized or plans to expand, Cloudbeds’ scalability and extensive integrations make it the safer long-term investment. Redforts suits small hotels with tight budgets and limited technical staff, especially if quick onboarding and basic automation fulfill your current operational needs.

Is Cloudbeds or Redforts Easier to Use?

Cloudbeds’ user interface is highly praised for its simplicity and organization, with a 4.61/5 rating. Users emphasize its intuitive workflows for reservations, housekeeping, and reporting, often mentioning how it reduces training time and administrative effort. Cloudbeds’ onboarding score of 4.45/5 reflects its focus on quick adoption, but some users report that initial setup can be complex, especially integrating third-party systems.

Redforts also boasts an impressive ease of use, with a 4.68/5 rating, and many long-term users praise its straightforward design. Its interface appears modern enough, but some reviews note it could benefit from visual updates to match current design standards. Redforts’ onboarding score of 4.32/5 indicates a solid, if slightly less refined, experience.

Edge: Cloudbeds, thanks to its broader industry reputation, extensive training resources, and recent review activity, signaling ongoing usability improvements.

Which Has Better Features: Cloudbeds or Redforts?

Cloudbeds offers 46 shared features plus 18 exclusive functions, including PMS connectivity, analytics dashboards, inventory management, automated night audits, and a spa & wellness module. These tools support complex operations, multi-property management, and revenue growth strategies, making Cloudbeds a feature-rich environment.

Redforts provides core functionalities such as PMS, channel management, booking engine, online payments, revenue, and yield management, along with integration with POS systems and self-check-in kiosks. While comprehensive, its feature set (roughly 46 features total) is more streamlined, focusing on essential management tasks without the extensive extras Cloudbeds offers.

Ultimately, if advanced features like automated night audits, multi-lingual support, and detailed analytics are critical, Cloudbeds has the edge. For straightforward operations at a lower price point, Redforts’ core suite suffices.

Edge: Cloudbeds, with its wider array of exclusive tools and ongoing feature expansion, especially in analytics and automation.

Which Has Better Customer Support: Cloudbeds or Redforts?

Cloudbeds’ support ratings (4.41/5) are slightly behind Redforts’ (4.53/5), but recent reviews highlight quick, attentive assistance from both vendors. Cloudbeds’ support team is praised for responsiveness, with comments like “Cloudbeds’ support team has always responded promptly and empathetically,” though some users note ongoing challenges during complex integrations.

Redforts’ customer support is consistently described as friendly and efficient, with reviews emphasizing near-immediate responses and proactive communication. Its small size (7 employees) allows for personalized service, which many users appreciate.

Edge: Redforts, due to its higher recent support ratings and more personalized service approach.

Which Do Hoteliers Rate Higher: Cloudbeds or Redforts?

Cloudbeds’ overall rating (4.63/5) is significantly higher than Redforts’ 0/5 (likely due to limited reviews and data inconsistency). Cloudbeds’ large review base (1,071 reviews) and recent activity—81 reviews in the last six months—indicate strong, current user satisfaction.

Redforts’ reviews are fewer and less recent, but those available are positive. Its NPS score of 9.5/10 shows high customer loyalty, particularly among small properties.

Considering review volume and recency, Cloudbeds’ ratings are more reliable and representative of broad user satisfaction.

Edge: Cloudbeds, with a large, recent review base and high satisfaction scores.

How Much Do Cloudbeds and Redforts Cost?

Cloudbeds charges a base price of $600 per month, with no free tier or trial available. Its pricing reflects its extensive features and global support, suited for mid-size and larger properties.

Redforts costs $500 per month, offering a slightly lower entry point and no trial option. Its focus on core functionalities makes it an attractive budget choice for smaller hotels or hostels.

Pricing alone shouldn’t drive your decision—consider whether the feature set aligns with your operational needs.

What Type of Hotel Should Use Cloudbeds?

• Hotels seeking an all-in-one, scalable management system supporting multi-property operations.
• Properties aiming to maximize revenue via advanced analytics, dynamic pricing, and automation.
• Teams that want extensive integrations with third-party systems and marketplaces.
• Hotels with plans to grow, diversify, or expand into new markets.
• Independent boutique hotels or hostels ready to leverage a flexible, customizable platform.

Not ideal if:

• Your property is very small, with simple operations that don’t justify high costs.
• You prefer a lightweight, easy-to-learn system without extensive features.
• Your team has limited technical resources or prefers minimal onboarding.

What Type of Hotel Should Use Redforts?

• Small hotels, hostels, or apartments looking for a straightforward, cost-effective management tool.
• Properties that prioritize ease of use and quick setup over extensive customization.
• Teams with limited technical support who need a reliable, all-in-one solution.
• Hotels with basic revenue management needs or that are just starting to digitize their operations.

Not ideal if:

• You operate a large or complex property with advanced automation or multi-channel strategies.
• You require frequent, deep customization of interface or reports.
• Your hotel is in need of frequent interface updates or modern design aesthetics.

The Bottom Line for Hotels

Cloudbeds offers a comprehensive, high-performance platform with a broad feature set, extensive integrations, and strong recent reviews. Its scalability and automation capabilities make it ideal for medium to large properties or those with growth ambitions, despite its higher cost and setup complexity.

Redforts is a simpler, more affordable alternative, suited for small hotels, hostels, and properties that want quick deployment and minimal fuss. Its emphasis on core functionalities, ease of use, and responsive support make it a good fit for operations prioritizing efficiency over extensive customization.

If your hotel needs a scalable, feature-rich system to support expansion and complex operations, Cloudbeds is the clear leader. For smaller, budget-conscious properties seeking reliable management with a focus on simplicity, Redforts remains a solid choice.