Multi-Channel CRM by Bookboost vs. Digital Marketing (rezStream):
Which Is Right for You?

The Decision

Choosing the right hotel CRM and email marketing platform can significantly impact your guest relations, revenue, and operational efficiency. Bookboost’s Multi-Channel CRM addresses the need for personalized, multi-platform communication, while rezStream’s Digital Marketing focuses on crafting compelling email campaigns. Both aim to enhance guest engagement, but their approaches and strengths differ. Which solution aligns best with your hotel’s specific needs and strategic goals?

Is Bookboost or rezStream Better for Hotels?

Bookboost and rezStream serve distinct but overlapping functions in hotel marketing and guest communication. Bookboost centers on managing multi-channel guest interactions—SMS, WhatsApp, and email—within a unified platform, emphasizing automation and personalization. rezStream specializes in email marketing, leveraging expert-driven campaigns to build guest relationships and drive bookings. Which approach better suits your hotel’s current marketing priorities and customer engagement strategies?

While Bookboost boasts a high 98.8/100 HTR Score and 118 reviews, rezStream’s score is 0 with just 5 reviews, indicating more recent and comprehensive validation for Bookboost. The more recent feedback for Bookboost highlights its effectiveness in automating guest journeys and increasing conversions, whereas rezStream’s reviews praise its long-standing reputation and personalized content approach. Are you prioritizing multi-channel automation or targeted email campaigns? This choice hinges on your hotel’s communication style and resource focus.

Bookboost vs rezStream: Which Should Your Hotel Choose?

If your hotel needs a robust, multi-channel guest communication system that consolidates SMS, WhatsApp, and email into one platform, go with Bookboost. It’s ideal for hotels aiming to automate and personalize guest interactions across multiple touchpoints, especially if you value advanced segmentation and data insights.

If your hotel’s primary goal is to develop impactful email marketing campaigns with expert guidance, rezStream is the better choice. It suits properties that want to nurture guest relationships through carefully crafted email content, with a focus on long-term engagement and branding.

For hotels with a diverse portfolio or operating in multiple regions, Bookboost’s multi-hotel solution and extensive integration options make it a compelling option. Conversely, properties that primarily rely on email to engage loyal guests or nurture leads may find rezStream’s niche marketing approach more aligned with their objectives.

Is Bookboost or rezStream Easier to Use?

Bookboost scores 4.66/5 for ease of use, with reviews praising its intuitive interface and straightforward setup, though some mention a learning curve due to its feature richness. Users appreciate its visual guest journey builder and centralized communication dashboard, which streamline workflows once familiar.

rezStream, rated slightly higher at 4.8/5, is noted for its user-friendliness and efficient onboarding, with reviews emphasizing its straightforward email campaign setup and content creation. Its dedicated marketing support makes it easier for hotels to implement campaigns without extensive technical knowledge.

Edge: rezStream.

Which Has Better Features: Bookboost or rezStream?

Bookboost offers 26 unique features, including advanced segmentation, guest profiles, event automations, GDPR and CCPA compliance, and an open API—making it a comprehensive multi-channel platform. Its features support dynamic guest journeys, personalized messaging, and data management, setting it apart.

rezStream provides a focused email marketing service with tools for content creation, campaign management, and social media integration. It lacks the extensive segmentation and automation features of Bookboost but excels in email content customization.

Edge: Bookboost.

Which Has Better Customer Support: Bookboost or rezStream?

Bookboost’s support scores 4.76/5, with reviews highlighting its knowledgeable, responsive team and smooth onboarding process. Users note that support staff are quick to assist and proactive in addressing issues, contributing to a positive experience.

rezStream’s perfect 5/5 support rating is backed by testimonials praising its attentive service, prompt follow-up, and dedicated marketing expertise. Clients appreciate how consultative and personalized the support feels, especially in campaign development.

Edge: rezStream.

Which Has More Integrations: Bookboost or rezStream?

Bookboost integrates with 35 verified partners, including popular PMS and booking systems like RoomRaccoon, hotelkit, and apaleo, facilitating comprehensive guest data management and multi-system connectivity.

rezStream offers 6 verified integrations, mainly with property management and reservation platforms like Cloudbeds and Stash Rewards, but with fewer options for third-party services.

Edge: Bookboost.

Which Do Hoteliers Rate Higher: Bookboost or rezStream?

Bookboost’s reviews are recent, with 33 in the last six months, and an overall 5/5 rating based on 118 reviews, primarily from hotels in Europe, North America, and Asia Pacific. Hoteliers from various segments—branded, boutique, and extended stay—highlight its automation and segmentation features as key benefits.

rezStream has only 5 reviews, mostly praising its long-term support and email marketing effectiveness. Since the reviews are older and fewer, they lack the recency and breadth to match Bookboost’s current standing.

Edge: Bookboost.

How Much Do Bookboost and rezStream Cost?

Bookboost charges a flat $600/month fee without a trial or freemium option, positioning itself as a premium, feature-rich solution. rezStream’s pricing details are not publicly available, but it is described as a full-service email marketing platform, likely with flexible or custom pricing based on campaign volume.

For hotels seeking a transparent, upfront cost for a comprehensive platform, Bookboost’s straightforward pricing offers clarity. If your focus is primarily email campaigns and you prefer tailored quotes, rezStream might be more flexible, but details are limited.

What Type of Hotel Should Use Bookboost?

• Hotels that want to automate multi-channel communication (SMS, WhatsApp, email) for guest journeys.
• Teams aiming to increase conversions and revenue through personalized offers.
• Properties with or planning to manage multiple locations and brands.
• Hotels that value integration with other PMS and booking platforms.
• Businesses seeking robust segmentation and automation tools for marketing.

Not ideal if:

• Your hotel relies solely on traditional email marketing.
• You prefer minimal setup and a simple, basic CRM.
• You operate with a very limited marketing budget and seek low-cost solutions.

What Type of Hotel Should Use rezStream?

• Hotels that prioritize email marketing as their main engagement channel.
• Small to medium properties seeking expert-driven content and social media campaigns.
• Properties aiming to nurture guest loyalty and drive repeat bookings through targeted emails.
• Hotels with existing digital marketing teams looking for a full-service email solution.

Not ideal if:

• You need a multi-channel communication platform beyond email.
• Your hotel relies heavily on automation for guest messaging.
• You require extensive segmentation and guest data management features.

The Bottom Line for Hotels

Bookboost and rezStream serve different core needs. Bookboost offers a unified, multi-channel CRM that automates and personalizes guest interactions, making it ideal for hotels seeking operational efficiency and deeper guest insights. rezStream’s strength lies in crafting targeted email campaigns, perfect for properties focusing on email marketing and guest retention.

Choose Bookboost if your hotel needs a comprehensive, integrated platform that manages multiple communication channels and extensive guest data. Opt for rezStream if your primary goal is to develop engaging email campaigns with expert support to foster guest loyalty.

For hotels looking for broad functionality, automation, and recent positive reviews, Bookboost is the clear choice. If your marketing strategy revolves solely around compelling email content and long-term relationship building, rezStream remains a solid option.

In summary, if your hotel values a modern, multi-channel approach that consolidates guest communication and drives revenue through automation, Bookboost’s more recent reviews, higher ratings, and extensive integrations make it the better fit. For properties with a focus on email marketing and personalized outreach, rezStream’s dedicated service and support are valuable, but its fewer recent reviews make it less compelling for current needs.