Cloudbeds HMS vs. rezStream:
Which Is Right for You?

Is Cloudbeds HMS or rezStream Better for Hotels?

Cloudbeds HMS and rezStream both serve independent hotels and small lodging properties but diverge sharply in scale, feature breadth, and market reach. Cloudbeds fits properties that need a unified, all-in-one platform with extensive integrations and advanced functionality, supporting over 150 countries and 1600 reviews. rezStream is tailored to smaller properties valuing simplicity, ease of use, and responsive support, with fewer than 40 reviews mainly from North American users.

Both products address core hotel management challenges: managing reservations, guest data, rate setting, and channel distribution. Cloudbeds aims to unify operations, revenue, and guest experience in a single platform, reducing reliance on multiple vendors. rezStream focuses on straightforward reservation management and guest communication with essential integrations and marketing support.

Cloudbeds HMS vs rezStream: Which Should Your Hotel Choose?

If you operate a medium to large independent property or a small group with diverse operational needs and global distribution, Cloudbeds is the stronger choice. Its 1600 verified reviews averaging 4.6/5 overall, with 188 recent reviews at 4.8/5, indicate a mature, widely adopted system that handles complex workflows like revenue management, multi-currency billing, and detailed reporting. Cloudbeds’ 208 verified integrations support expansive ecosystem connectivity, critical for properties wanting advanced automation and channel control.

Conversely, if you run a small independent inn, B&B, or boutique hotel primarily in North America, rezStream’s 4.8/5 overall rating from 39 reviews, and 4.7/5 over the last six months signal excellent ease of use and support for its scale. Its pricing structure with a $700 base price and 90-day trial, coupled with a user-friendly interface praised for quick staff training, suits properties prioritizing simplicity over comprehensive functionality. rezStream’s limited 7 verified integrations and narrower feature set are sufficient for streamlined daily operations but may constrain growth or diversification.

For segments where rezStream has fewer than 10 reviews, such as extended stay or conference hotels, data is too thin to recommend confidently. Cloudbeds’ broader segment coverage and review volume provide more reliable insight for those property types.

Is Cloudbeds HMS or rezStream Easier to Use?

rezStream leads ease of use and onboarding with ratings of 4.8/5 for both, compared to Cloudbeds’ 4.6/5 ease of use and 4.5/5 onboarding. Users praise rezStream’s intuitive interface, noting quick staff training and minimal learning curve. One reviewer highlighted that switching to rezStream eliminated previous delays in support response, enhancing operational flow.

Cloudbeds is also widely described as intuitive and reduces training time, especially for properties without dedicated IT teams. However, some users report occasional complexity due to the platform’s broad functionality, which can increase onboarding duration. Both products support multi-lingual environments, but Cloudbeds’ mobile app limitations reduce ease of use for on-the-go staff.

Edge: rezStream.

Which Has Better Features: Cloudbeds HMS or rezStream?

Cloudbeds offers 54 unique hotel-relevant features not found in rezStream’s platform, which has 2 exclusive features: Gift Vouchers and Shift Planning. Cloudbeds includes comprehensive PMS connectivity, real-time 2-way channel integrations, an integrated revenue management module, a booking engine, automated night audit, multi-currency and multi-lingual support, and a native guest app. This breadth enables properties to centralize inventory, rates, guest profiles, billing, and messaging within one system, which reduces manual work and overbooking risk.

rezStream’s unique Gift Voucher capability supports direct upselling and promotional strategies, while Shift Planning aids staff scheduling but these features are limited compared to Cloudbeds’ extensive operational modules and analytics dashboards that empower revenue and business intelligence.

Both share 43 features, but Cloudbeds’ additions like pooled inventory control, rate shopping, and automated pre- and post-stay emails materially improve operational efficiency and guest experience management.

Edge: Cloudbeds HMS.

Which Has Better Customer Support: Cloudbeds HMS or rezStream?

rezStream outperforms Cloudbeds in customer support ratings, scoring 4.9/5 for support and onboarding versus Cloudbeds’ 4.4/5 and 4.5/5 respectively. Multiple rezStream reviews emphasize rapid, knowledgeable responses, with one user stating every support email was answered within minutes and onboarding instructions were “super easy.”

Cloudbeds receives mixed feedback on support; many praise its knowledge base and chat responsiveness, but about 4 of 17 negative reviews mention slow or outsourced support responses causing delays. Reviewers note the need for faster access to human assistance despite Cloudbeds’ comprehensive training resources.

Edge: rezStream.

Which Has More Integrations: Cloudbeds HMS or rezStream?

Cloudbeds supports 208 verified partner integrations compared to rezStream’s 7, a difference exceeding 25%. Both platforms share key partners like Whistle, PriceLabs, and HelloShift, covering guest messaging, revenue management, and channel management essentials.

Cloudbeds’ exclusive integrations include advanced keyless entry systems (FLEXIPASS), specialized channel managers, and niche operational tools like Sirvoy and ManCloud. This extensive ecosystem benefits properties requiring scalable, connected workflows across departments and sales channels.

rezStream’s limited integrations focus mainly on OTA connections and credit card processing, suitable for smaller properties with simpler technology stacks.

Edge: Cloudbeds HMS.

Which Do Hoteliers Rate Higher: Cloudbeds HMS or rezStream?

Both platforms achieve high overall ratings (Cloudbeds 4.6/5 across 1600 reviews; rezStream 4.8/5 across 39), and recent reviews show Cloudbeds’ rating stable or improving (4.8/5 last 6 months) while rezStream’s slightly decreased but remains strong (4.7/5 last 6 months). Volume and recency heavily favor Cloudbeds, making its rating statistically more representative.

Segment ratings reveal Cloudbeds is broadly adopted, with 649 reviews from B&Bs at 4.5/5, 652 from boutique hotels at 4.6/5, and 306 from hostels at 4.6/5. rezStream’s smaller sample rates B&Bs at 4.9/5 (20 reviews) and boutique hotels at 4.9/5 (11 reviews), reflecting strong satisfaction but limited data.

rezStream’s highest segment ratings arise from North American small properties; Cloudbeds shows more global reach and stability across diverse hotel types.

Edge: Even.

How Much Do Cloudbeds HMS and rezStream Cost?

Cloudbeds does not publish per-room or flat monthly pricing but lists a $500 base price with no implementation fee or trial period. Pricing varies by property size and selected modules.

rezStream charges a $700 base price, also with no implementation fee, and offers a 90-day free trial. Pricing is designed for small independent lodgings and includes optional website design and marketing services.

Neither product offers freemium or simple monthly flat-rate pricing, requiring direct vendor consultation for tailored quotes.

What Type of Hotel Should Use Cloudbeds HMS?

• Hotels that want an all-in-one, vertically integrated system combining PMS, channel manager, booking engine, and payments to reduce vendor complexity.
• Properties requiring extensive reporting, revenue management, and analytics dashboards for strategic decision-making.
• Multi-property groups or properties with complex inventory and rate control needs benefiting from real-time 2-way integrations.
• Hotels operating globally or across multiple currencies and languages needing scalable, cloud-based infrastructure.
• Teams seeking centralized user and role management with automated workflows like night audit and housekeeping modules.

Not ideal if:

• The property prioritizes the absolute simplest system for very small scale operations.
• The team requires highly customized local accounting or invoicing integrations not yet supported.
• Mobile app usage for full booking management is critical, as current mobile functionality is limited.
• Fast, consistently responsive human support is a top priority, given some reported delays.

What Type of Hotel Should Use rezStream?

• Small independent hotels, inns, and B&Bs primarily in North America seeking an easy-to-learn, straightforward reservation system.
• Properties valuing fast onboarding and responsive customer support with minimal training overhead.
• Hotels requiring essential OTA and credit card processing integrations with basic marketing tools included.
• Teams looking to improve direct bookings with integrated website and email marketing solutions.
• Operations with modest complexity that do not need advanced revenue management or extensive channel management features.

Not ideal if:

• The hotel needs sophisticated inventory pooling, dynamic pricing modules, or multi-currency support.
• A broad ecosystem of third-party integrations is required for specialized workflows.
• Global or multi-property operations demand scalable, centralized control.
• Group booking automation and reservation modification flexibility are critical, as users report these as areas for improvement.

Cloudbeds HMS vs rezStream: The Bottom Line for Hotels

Cloudbeds HMS and rezStream serve distinct niches within the independent hotel market. Cloudbeds excels as a comprehensive, globally supported platform with advanced functionalities that unify operations, distribution, and guest experience. rezStream focuses on simplicity, responsiveness, and core reservation management suitable for smaller, primarily North American properties.

Choose Cloudbeds if your property needs an integrated PMS with robust revenue management, an expansive partner ecosystem, and global support. Its unique features like real-time 2-way channel management, automated reporting, and native guest apps enable streamlined, data-driven hotel operations.

Choose rezStream if you prioritize ease of use, fast onboarding, and top-tier customer support for a smaller property with straightforward needs. Its marketing capabilities and essential integrations help drive direct bookings without the complexity of a larger platform.

Where Cloudbeds offers scale and depth, rezStream delivers simplicity and personalized service. Both perform well in ratings, but Cloudbeds’ large review base and feature set represent a safer bet for properties planning growth or requiring comprehensive management tools. RezStream’s edge in ease and support makes it a solid choice for hotels valuing operational simplicity and quick adoption.