Accounting & Finance

4/5 features

Multi-currency
Gift Vouchers
Direct billing
RevPaR & ADR Reports
Transactional Emails (booking, folios, etc)
Automated night audit
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Marketing & Ecommerce

4/5 features

Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Group Booking Engine
Website Development
Booking Engine
Channel Manager
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM

Administration & Configuration

4/5 features

Multi-lingual
Multi-currency
Centralized user & role management

Customer Management

4/5 features

Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest Feedback Management
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.

Front Office

4/5 features

Guest Feedback Management
Housekeeping module
Property Management System
Automated night audit
Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Calendar view
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Groups Management

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Guest Experience

4/5 features

Guest Feedback Management
Gift Vouchers
Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service.
Transactional Emails (booking, folios, etc)
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.

Housekeeping

4/5 features

Housekeeping module
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Payments

4/5 features

Multi-currency
Gift Vouchers
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Direct billing
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing

Reservations Management

4/5 features

Rate Shopping Module
Property Management System
RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features.
Transactional Emails (booking, folios, etc)

Revenue Management

4/5 features

Rate Shopping Module
Revenue Management Module
Pricing Intelligence
Channel Manager
RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Taxes & Compliance

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Support & Training

4/5 features

Online 24/7 support

Food & Beverage

4/5 features

Point of Sale

Looking for specific info?

Easy-to-use reservations with truly proactive support — Excel uploads would help

Owner from 25-49 room City Center Hotel in Oak Bluffs (United States)

Verified

4 days ago

RezStream has been a true partner to our hotel, not just a software vendor. The reservation system is fantastic and easy to use, so my front desk team picks it up quickly and spends their time on guests rather than on screens. What really sets them apart is the people: support is responsive, knowledgeable and genuinely invested in our succe...

United States

Owner

Small Hotel

Share review

Easy booking and solid operations — but reporting and half-day rentals lag

Owner and CFO from 75-99 room Resort in Cushing (United States)

15 days ago

There is much to recommend rezStream, especially for smaller companies like us. The online booking engine is easy for guests to use, the reservation management system is consistent, the POS system is accurate and easy to use, the site speed is decent, the database is robust, and the website they created and maintain for us is good.

Owner and CFO

Mid-Sized Hotel

User-friendly PMS with standout support and value — real-time integration still lags

Executive Director from 50-74 room Branded Hotel in Port Aransas (United States)

17 days ago

Products Reviewed

Hotel Management Software

Digital Marketing Agencies

What do you like most?

I have used Rezstream for over 20 years at 2 different properties and it has evolved into a very good product for our business. It is very user friendly. The people that develop it and work their magic build one on one relationships with us as clients and all their clients. If we need something or suggest something, they work hard to deliver it. Rezstream has really grown into a product that meets our needs. We are a vacation rental condo property with 70 units total and 48 that are in the rental pool. Rezstream provides our PMS, our Website with booking engine and we also use their full service Marketing team that produces real results. Rezstream allows us to compete in our market with a very professional look and feel. Rezstream also provides the Accounting information that makes financials an easy process. From Jeff at the top to Alex who manages our website; Zoe, Cass, Liz and Alec who take care of marketing and keeping SEO, etc in check; Kyle and Nic in support; Missy in billing -- it's all good. The team is dedicated to its clients. I honestly cannot name a provider we deal with that treats us as well as Rezstream does. All of this for a fantastic price! Thank you Rezstream for all you do.

What do you dislike or think could be improved?

Rezstream has partnered with a great app for maintenance and housekeeping. I wish it interfaced in real-time. Improvements are being made to this on an ongoing basis.

Executive Director

Easy-to-use software that works for smaller properties

Owner from 5 to 9 room Resort in Grand Rapids (United States)

We appreciate the good customer service and the easy-to-use software. Not all reservation software is easy to apply to smaller, non-traditional properties but RezStream works for us.

X-Small Hotel

User-friendly for a small property, with occasional slow page loads

General Manager from 25-49 room Bed & Breakfast & Inn in Cooperstown (United States)

20 days ago

I wanted to share that we find RezStream very user-friendly. It works exceptionally well for our small property, and we regularly use many of its features. We are easily able to find any reports or other information we need. The staff at Rezstream are very easy to work with and always quick to answer any questions I have.

General Manager

Friendly reservations support — housekeeping report needs manual editing

Office Manager from 25-49 room in Esperanza (Caribbean)

23 days ago

Reservations system is really friendly and helpful. We also like the great support team they have always helped us on everything we need. Any changes on the marketing we need to make they always respond quickly.

Caribbean

Office Manager

Convenient POS and door code programming — current day indicator and tap to pay need work

Operations Manager from 25-49 room in Moran (United States)

26 days ago

We love the feel of this cloud based app and the door code programming piece that has been a huge relief for us. Also the POS portion is very convenient.

Operations Manager

Intuitive, well-priced PMS with great support and reporting

General Manager from 5 to 9 room Resort in Frederic (United States)

30 days ago

rezStream is very intuitive, so it take very little training to use. Great reporting that is included. rezStream's pricing is based on number of keys, without large minimums--so you only pay for what you need and use. rezStream's support is excellent, fast, and provided at no extra charge. Great integration with Airbnb at no extra cost. Wor...

Happy in Hana Maui!

GM from 10 to 24 room Extended Stay & Serviced Apartment in Hana (United States)

18 months ago

I have been using Rezstream for over 10 years! Rezstream is effective, affordable and easy to use. I recently signed on with their marketing team as well. What I love most about Rezstream is their consistently awesome customer service. I have been dealing with the same people for 10 years! They are knowledgeable and always timely and they a...

Amazing Service!

General Manager from 10 to 24 room Vacation Rentals & Villa in Wells (United States)

2 years ago

We started using RezStream in December. The onboarding process was super easy. We were given detailed instructions during the entire process. The customer support that we have received is unbelievable. Every question I have emailed to the support team has been answered within minutes. I am used to waiting days for an answer with my previous...

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This integration hasn’t been verified by Revinate yet. Revinate 91% recommended by 289 hotels	Hotel CRM & Email Marketing
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Sorry, this functionality is only available for verified hoteliers

rezStream

rezStream Rankings

rezStream Hotel Management Software Rankings

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What you'll get

What is rezStream?

Multi-currency

Gift Vouchers

Direct billing

RevPaR & ADR Reports

Transactional Emails (booking, folios, etc)

Automated night audit

Payment Requests

Native Email Marketing

Group Booking Engine

Website Development

Booking Engine

Channel Manager

Gift Vouchers

Transactional Emails (booking, folios, etc)

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

Multi-lingual

Multi-currency

Centralized user & role management

Native Email Marketing

Guest Feedback Management

Gift Vouchers

Transactional Emails (booking, folios, etc)

Guest profiles

Centralized Messaging

Guest Feedback Management

Housekeeping module

Property Management System

Automated night audit

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Calendar view

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

Guest Feedback Management

Gift Vouchers

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

Tablet/Kiosk Check-in

Housekeeping module

Automated Space Optimization

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

Multi-currency

Gift Vouchers

Payment Requests

Direct billing

Automated reminders

Integrated Payment Terminal & Card Reader

Rate Shopping Module

Property Management System

RevPaR & ADR Reports

Gift Vouchers

Channel Manager