Accounting & Finance

4/5 features

Multi-currency
Gift Vouchers
Direct billing
RevPaR & ADR Reports
Transactional Emails (booking, folios, etc)
Automated night audit
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Marketing & Ecommerce

4/5 features

Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Group Booking Engine
Website Development
Booking Engine
Channel Manager
Channel Manager
Channel Manager
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM

Administration & Configuration

4/5 features

Multi-lingual
Multi-currency
Centralized user & role management

Customer Management

4/5 features

Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest Feedback Management
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.

Front Office

4/5 features

Guest Feedback Management
Housekeeping module
Property Management System
Property Management System
Automated night audit
Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Calendar view
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Groups Management

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Guest Experience

4/5 features

Guest Feedback Management
Gift Vouchers
Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service.
Transactional Emails (booking, folios, etc)
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.

Housekeeping

4/5 features

Housekeeping module
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Payments

4/5 features

Multi-currency
Gift Vouchers
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Direct billing
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing

Reservations Management

4/5 features

Rate Shopping Module
Property Management System
Property Management System
RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Channel Manager
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features.
Transactional Emails (booking, folios, etc)

Revenue Management

4/5 features

Rate Shopping Module
Revenue Management Module
Pricing Intelligence
Channel Manager
Channel Manager
Channel Manager
RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Taxes & Compliance

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Support & Training

4/5 features

Online 24/7 support

Food & Beverage

4/5 features

Point of Sale

Hoteliers say

Hoteliers like RezStream for its ease of use and its ability to manage reservations and guest communication effortlessly. It's praised for seamless integration with essential services like OTA and credit card processing, which enhance revenue potential. Its marketing capabilities have been noted to boost occupancy significantly. Users appreciate RezStream's responsiveness to feature requests, though some note room for improvement in group bookings and reservations modifications. Its affordability and adaptability to small hotels' needs are other key highlights.

AI-generated from the text of customer reviews

Ease of Use

User Feedback and Customization

Integration

Reservation and Guest Management

Adaptability for Small Properties

Affordability

Group Bookings and Reservation Modifications

Marketing Capabilities

Looking for specific info?

Love the Hotel Management Software

General Manager from 50-74 room Bed & Breakfast & Inn in Mammoth Lakes (United States of America)

Verified

19 days ago

Ease of reservations, integrations and checkin process. Great tech support form the RezStream team. Easy report processes. Easy to assign rooms and move/adjust room assignments.

United States of America

General Manager

Medium Hotel

Share review

Easy to use and great customer support.

General Manager from 10 to 24 room Bed & Breakfast & Inn in Sevierville (United States of America)

The software is extremely easy to learn which makes training new staff very efficient. The Company is constantly working to improve the software with more features.

Small Hotel

Rezstream is very user friendly

Owner from 25-49 room Boutique in Grand Rivers (United States of America)

I like how easy it is to navigate through the software. It is very simple to train new employees on this software.

Owner

RezStream is an excellent business partner.

Executive Director from 50-74 room Branded Hotel in Port Aransas (United States of America)

20 days ago

I can't imagine managing our business without it. From reservations, checkin, guest management, guest communication, a report for all data . Marketing is full service with email marketing campaigns, SEO management, market analytics - they do it all so professionally. Better than we could do it alone. The website that was built and is manage...

Executive Director

Quick Responses to questions

Reservations Mananger from 25-49 room Bed & Breakfast & Inn in Paynesville (United States of America)

Software is quite user friendly. Quick response to questions, even when I do not expect a reply until the next business day. Response to clients suggestions/feedback. They work to improve their product based on those.

Reservations Mananger

Easy to Use Property Management System that routinely introduces New Features and provides friendly Online Support

Hotel Proprietor from 10 to 24 room Bed & Breakfast & Inn in Camden (United States of America)

2 months ago

The system functions well and is very intuitive and easy to learn. And when issues or questions do come up, the level of support they provide is excellent and I think that is the best aspect of the system.

Hotel Proprietor

Always satisfied with RezStream support, training, knowledge and friendly staff!

Owner/Operator from 10 to 24 room Bed & Breakfast & Inn in Lutsen (United States of America)

There is always someone available to chat with or talk with in person regardless of the question or topic. They are always friendly and want to make sure the systems are working the best for your specific lodge/resort. The staff identify potential software updates that might work well for your resort and reach out. We also very much enjoy t...

Owner/Operator

Good Intuitive System. Desk and office staff like it.

General Manager from 10 to 24 room in Camden (United States of America)

3 months ago

We are a small property with 14 cottages. Rezstream is simple for my front desk staff to use. Good reports.

RezStream is the best platform on the market.

Owner from 25-49 room Motel in Lake George (United States of America)

The software is easy to use, visually appealing, and the support staff are top notch! This product is also very affordable!

Customer service everything!

Manager- Sawtooth Lodge from 10 to 24 room Resort in Lowman (United States of America)

This platform is easy to use and the customer service is outstanding. I would definitely recommend to anyone in the hospitality space to use this platform.

Manager- Sawtooth Lodge

Company	Functionality
Cloudbeds 90% recommended by 1682 hotels	Channel Managers
Akia 98% recommended by 107 hotels	Guest Messaging Software
CartStack 96% recommended by 18 hotels	Direct Booking Tools
Stash Rewards 100% recommended by 13 hotels	Loyalty Programs for Independents
This integration hasn’t been verified by Shift4 Payments yet. Shift4 Payments 0% recommended by 2 hotels	Payments Processing Software
This integration hasn’t been verified by Tripadvisor yet. Tripadvisor 100% recommended by 1 hotels	Guest Surveys & Feedback +3 more
This integration hasn’t been verified by Booking.com yet. Booking.com 10% recommended by 1 hotels
This integration hasn’t been verified by Google yet. Google 0% recommended by 0 hotels	Direct Booking Tools

rezStream

Hoteliers Most Frequently Mention

What is rezStream?

Multi-currency

Gift Vouchers

Direct billing

RevPaR & ADR Reports

Transactional Emails (booking, folios, etc)

Automated night audit

Payment Requests

Native Email Marketing

Group Booking Engine

Website Development

Booking Engine

Channel Manager

Channel Manager

Channel Manager

Gift Vouchers

Transactional Emails (booking, folios, etc)

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

Multi-lingual

Multi-currency

Centralized user & role management

Native Email Marketing

Guest Feedback Management

Gift Vouchers

Transactional Emails (booking, folios, etc)

Guest profiles

Centralized Messaging

Guest Feedback Management

Housekeeping module

Property Management System

Property Management System

Automated night audit

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Calendar view

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

Guest Feedback Management

Gift Vouchers

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

Tablet/Kiosk Check-in

Housekeeping module

Automated Space Optimization

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

Multi-currency

Gift Vouchers

Payment Requests

Direct billing

Automated reminders

Integrated Payment Terminal & Card Reader

Rate Shopping Module

Property Management System

Property Management System

RevPaR & ADR Reports

Gift Vouchers

Channel Manager