rezStream vs. ThinkReservations All-in-1 HMS:
Which Is Right for You?

The Decision

Choosing the right hotel management software involves comparing platforms that can streamline your operations, boost guest satisfaction, and drive revenue. rezStream and ThinkReservations All-in-1 HMS both aim to serve independent hoteliers but diverge significantly in user base, recent reviews, features, and pricing. Your decision should hinge on which product aligns best with your property’s size, segment, and operational needs.

rezStream offers an all-in-one property management solution tailored for small to medium-sized independent hotels, emphasizing digital marketing and booking management. Meanwhile, ThinkReservations caters primarily to small inns and bed & breakfasts, with a focus on automation, OTA integration, and revenue growth tools. Which platform is better suited to your property’s specific context?

Is rezStream or ThinkReservations Better for Hotels?

Both rezStream and ThinkReservations aim to simplify hotel management by consolidating reservation, guest communication, and marketing features, but they approach these goals differently. rezStream emphasizes digital marketing, an integrated website, and a broad set of tools designed for a wide range of independent properties. ThinkReservations, on the other hand, focuses intensely on automating operational tasks, OTA management, and revenue optimization.

rezStream boasts a lower overall rating and fewer recent reviews, which weakens confidence in its current performance. ThinkReservations, with 312 reviews and recent activity, provides more current insights into its effectiveness and customer satisfaction. Given the data, ThinkReservations clearly has the stronger reputation, especially among small inns and bed & breakfasts. Are you ready for a platform with a proven track record and more recent feedback?

ThinkReservations vs rezStream: Which Should Your Hotel Choose?

If your hotel is a small to medium-sized independent property, particularly a bed & breakfast or inn looking for comprehensive property management with a focus on online booking, upselling, and revenue management, ThinkReservations is the better choice. Its robust OTA integrations, 298 recent reviews, and strong ratings make it ideal for properties that want to maximize online visibility and revenue.

Conversely, if your hotel needs a solution with integrated digital marketing, guest CRM, online checkout, and housekeeper mobile apps—especially if you are a boutique or resort with a broader scope—rezStream might suit your needs. However, consider that rezStream's review count and recent feedback are limited, which calls into question its current support and feature evolution.

In essence, choose ThinkReservations if you prioritize proven reliability, extensive integrations, and a user-friendly interface. Opt for rezStream if you need a more marketing-focused, all-in-one solution, understanding its smaller review base and recent activity levels.

Is rezStream or ThinkReservations Easier to Use?

rezStream has a strong ease-of-use rating of 4.81/5 based on user feedback, with many praising its intuitive interface and straightforward setup. Users highlight that staff adoption is smooth, and the platform's design makes managing reservations, reports, and guest communication less burdensome.

ThinkReservations also scores highly at 4.8/5, with users describing it as fast, simple, and easy to learn. Many reviewers appreciate its straightforward onboarding process and clear navigation, making it accessible even for non-tech-savvy team members.

Edge: rezStream. Both platforms excel in usability, but rezStream’s slightly higher recent ratings and positive comments on user-friendly features give it a slight edge for ease of use.

Which Has Better Features: rezStream or ThinkReservations?

rezStream offers 9 features exclusive to its platform, such as native email marketing, guest CRM, online checkout, and automated space optimization. These tools enable independent hoteliers to run marketing campaigns, manage guest relationships, and optimize room inventory without third-party integrations.

ThinkReservations provides 8 unique features, including direct billing, multi-lingual support, automated reminders, and a revenue management module. Its focus on dynamic pricing, OTA integration, and upselling tools helps properties increase revenue and reduce manual workload.

Overall, both platforms share 35 features, but rezStream’s extra marketing and guest management tools give it an advantage for properties prioritizing digital outreach. Edge: rezStream.

Which Has Better Customer Support: rezStream or ThinkReservations?

rezStream’s support ratings stand at 4.92/5, with reviews emphasizing its responsiveness, knowledgeable staff, and proactive communication. Hoteliers consistently praise the team for their availability and willingness to assist with training and platform updates.

ThinkReservations fares slightly lower at 4.79/5, with users noting the support is helpful, but some mention non-24/7 availability and occasional response delays. Nonetheless, many reviews highlight the ease of reaching knowledgeable staff and the platform’s ongoing improvements.

Edge: rezStream. Its higher support score and more positive recent reviews make rezStream slightly more reliable for ongoing assistance.

Which Has More Integrations: rezStream or ThinkReservations?

rezStream offers 5 verified integrations, including popular partners like Cloudbeds and Akia, but it has fewer options overall. These integrations cover essential channels but may restrict your ability to connect with a broader range of third-party tools.

ThinkReservations, with 16 verified partners, offers extensive OTA and channel management integrations, including Expedia, Airbnb, TripAdvisor, and TrustYou. This breadth facilitates easier management of online distribution and guest feedback.

Edge: ThinkReservations. Its larger integration ecosystem provides greater flexibility to connect with platforms critical for small hotels and inns seeking to maximize online distribution.

Which Do Hoteliers Rate Higher: rezStream or ThinkReservations?

With 26 reviews, rezStream’s overall rating is 0/5, indicating very low satisfaction or limited recent validation. Its NPS score of 9.88/5 suggests high satisfaction among existing users, but the lack of recent reviews diminishes confidence in current performance.

ThinkReservations, with 312 reviews and a 4.88/5 rating, enjoys widespread positive feedback, especially from small inns and B&Bs. Recent reviews highlight its effectiveness in boosting revenue, simplifying operations, and supporting growth.

Given the volume and recency of feedback, ThinkReservations clearly holds the higher trust level among hoteliers today. Edge: ThinkReservations.

How Much Do rezStream and ThinkReservations Cost?

rezStream’s pricing starts at $700 per month, with no free tier or trial, suggesting a premium price point for its all-in-one services. The absence of flexible pricing options may limit accessibility for smaller properties or those with tighter budgets.

ThinkReservations charges $1,100 per month, also without a free trial or tiered pricing. Its higher cost reflects its broader integrations, revenue management tools, and more extensive feature set.

Both options are expensive, but rezStream’s lower starting price may appeal to smaller properties seeking cost-effective solutions. However, consider whether its limited recent reviews impact perceived value.

What Type of Hotel Should Use rezStream?

• Hotels that prioritize digital marketing and website management, such as boutique hotels or resorts, will benefit from rezStream’s integrated CMS and marketing tools.
• Properties seeking a user-friendly, all-in-one property management solution that combines reservation management with email marketing and guest CRM.
• Small to medium-sized hotels that want a straightforward platform without complex third-party integrations.
• Teams that prefer an affordable package with basic reservation and marketing features, especially if they offer dining or other amenities.

Not ideal if your hotel needs extensive OTA integrations, revenue management, or multi-lingual support. Larger properties or those requiring complex group booking automation may find rezStream’s capabilities limited.

What Type of Hotel Should Use ThinkReservations?

• Small inns, bed & breakfasts, and boutique hotels focusing on online reservations, upselling, and managing guest relationships effectively.
• Properties seeking strong OTA integration, dynamic pricing, and revenue management tools to maximize occupancy and income.
• Teams that want a straightforward, easy-to-learn system with excellent support and ongoing platform improvements.
• Properties that prioritize automation of guest communication, online booking, and simplified operations.

Not ideal if your hotel is a large resort or chain requiring extensive customization, multi-property management, or multi-lingual support. Also, if your property relies heavily on offline operations or complex group bookings, consider other options.

rezStream vs ThinkReservations: The Bottom Line for Hotels

rezStream provides a broad suite of tools focusing on digital marketing, guest CRM, and all-in-one property management tailored for small to medium independent properties. Its limited recent reviews and slightly lower ratings suggest it may not be the most reliable choice for today’s hoteliers.

ThinkReservations stands out with a higher review count, recent positive feedback, and a strong emphasis on OTA integration, revenue management, and automation. It suits small inns and B&Bs looking to grow revenue, streamline operations, and enhance guest experiences.

If your priority is a proven, highly-rated platform with extensive integrations and ongoing support, go with ThinkReservations. If you need a straightforward, marketing-focused system for a boutique or resort, rezStream could work—though its limited recent activity warrants caution.

This comprehensive comparison should guide your decision based on your property’s size, segment, and operational focus. Both platforms have their merits, but only one aligns more closely with the current needs of most independent hotels today.