RMS vs. TOTVS:
Which Is Right for You?

The Decision

Choosing between RMS by RMS and TOTVS by TOTVS hinges on your hotel’s specific needs and priorities. RMS is a comprehensive, highly-rated hotel management system with a broad feature set, a large user base, and ongoing recent reviews. TOTVS, by contrast, appears less established in the hotel management space, with no publicly available recent reviews, limited features, and no user feedback.

RMS addresses a wide range of operational challenges, from reservations and channel management to guest interactions and revenue optimization, making it a clear leader in this comparison. Does your hotel require a proven, feature-rich platform, or is a less established option sufficient for your current needs?

Is RMS or TOTVS Better for Hotels?

RMS and TOTVS serve different levels of hotel management needs. RMS’s strength lies in its extensive feature set of 74 unique functionalities, including integrated CRS, EPoS, revenue management, and guest CRM, making it suitable for hotels seeking a fully integrated system. TOTVS, lacking documented features and recent reviews, offers no comparable functionality, suggesting it might be a basic or emerging solution.

In terms of market presence, RMS operates in North America, Europe, the Middle East, South America, Asia Pacific, Africa, and Central America, serving over 7,000 businesses. TOTVS’s global footprint and user adoption are unclear, but the absence of recent reviews and integrations indicates a less mature product.

If your hotel needs a reliable, well-supported platform with proven capabilities, RMS is the clear choice. Do you want a solution tested at scale with current customer feedback, or are you exploring a new, less documented system?

RMS vs TOTVS: Which Should Your Hotel Choose?

If your hotel requires a mature, feature-rich PMS with extensive integrations, RMS is the way to go. It’s trusted by a broad range of property types, including motels, resorts, boutique hotels, and extended stays, with a recent review count of 25 in the last six months that indicates ongoing customer engagement.

For hotels seeking a system with robust channel management, guest engagement tools, and automation, RMS’s 74 features and high NPS score of 8.6/10 demonstrate strong value. Conversely, if your hotel’s needs are minimal, or you’re exploring options without a proven track record, TOTVS might be considered, though its current lack of reviews and features makes it less compelling.

In summary, choose RMS if your goal is a scalable, well-supported, and feature-complete platform. If your needs are basic or you’re open to early-stage solutions, consider TOTVS—but with caution.

Is RMS or TOTVS Easier to Use?

RMS scores 4.3 out of 5 for ease of use, with a generally positive onboarding experience rated at 4.14/5. Reviewers highlight that RMS’s interface is intuitive, with helpful onboarding and staff training, though some mention occasional quirks like refunding and rate entry being less straightforward. The software also offers a mobile app and automation features that simplify daily tasks.

In contrast, TOTVS has no available ratings or recent reviews regarding ease of use or onboarding, making it impossible to assess its user-friendliness. The lack of user feedback suggests it may be less tested or less mature in terms of UI/UX.

Edge: RMS.

Which Has Better Features: RMS or TOTVS?

RMS offers 74 distinct features, including a channel manager, EPoS, revenue management, guest CRM, online booking engine, integrated CRS, automated night audit, and multi-lingual support. Many of these features, like real-time reporting, guest messaging, and group functionality, are highly rated by users and cater to medium and large properties.

TOTVS provides no documented features, making it impossible to compare directly. The absence of detailed functionality or integrations indicates it may lack the depth needed for full hotel management.

Edge: RMS.

Which Has Better Customer Support: RMS or TOTVS?

RMS maintains a support rating of 4.52 out of 5, with recent reviews praising its responsiveness and helpful staff. Customers mention that RMS support is accessible 24/7 and effective in resolving issues, with one reviewer stating, “Your staff worked hard to figure out and solve my problem quickly.”

Without any recent reviews or ratings available for TOTVS, it’s impossible to assess its support quality or responsiveness. The lack of customer feedback suggests potential uncertainty about the level of service.

Edge: RMS.

Which Has More Integrations: RMS or TOTVS?

RMS boasts 112 verified partners, including Criton, Sage, Unifocus, HiJiffy, and Event Temple, covering a broad ecosystem of property management, POS, and marketing tools. This extensive integration network enables hotels to customize workflows and connect with popular third-party systems.

TOTVS, on the other hand, has no verified integrations listed, limiting its compatibility with other hotel systems and tools. This restricts flexibility and may lead to more manual work or custom development.

Edge: RMS.

Which Do Hoteliers Rate Higher: RMS or TOTVS?

RMS’s overall rating of 4.56/5 from 224 reviews, with a recent review count of 25, indicates active user engagement and satisfaction. Hotels across segments, especially motels and boutique hotels, rate RMS highly, often mentioning its reliability and extensive features.

In contrast, TOTVS shows no recent reviews or ratings, making it impossible to gauge user sentiment or satisfaction. Without current feedback, RMS remains the preferred choice among hoteliers.

Edge: RMS.

How Much Do RMS and TOTVS Cost?

RMS’s pricing starts at $700/month, with no mention of a trial or implementation fee, making it transparent and straightforward. TOTVS does not publicly disclose pricing, suggesting it may be tailored or less competitive at this stage.

If your hotel values predictable, upfront costs, RMS offers clarity. The lack of published pricing for TOTVS means you’ll need to request a quote, which could delay decision-making.

What Type of Hotel Should Use RMS?

• Hotels needing a comprehensive management system with extensive integrations
• Properties that value automation in guest interactions and revenue management
• Multi-property groups or brands looking for scalable solutions
• Hotels seeking real-time analytics and detailed reporting
• Teams that prioritize support and ongoing updates

Not ideal if you prefer a simple, minimal setup or only manage a single small property with basic needs.

What Type of Hotel Should Use TOTVS?

• Hotels with very basic management needs seeking a low-cost solution
• Early-stage properties testing management software without extensive requirements
• Hotels in regions or markets where TOTVS has a local presence and support
• Small independent hotels or hostels exploring options

Not ideal if you need a full-featured platform, integration ecosystem, or proven support network.

RMS vs TOTVS: The Bottom Line for Hotels

RMS is a mature, well-supported platform trusted by thousands of properties worldwide. Its 74 features, high user ratings, recent active reviews, and extensive integrations make it an excellent choice for most medium and large hotels.

If your hotel needs a reliable, feature-rich PMS with proven support, RMS is the clear winner. It offers a scalable solution that can grow with your property, streamline operations, and enhance guest experiences.

Conversely, TOTVS’s limited information, lack of recent reviews, and absence of documented features suggest it is still emerging or less suitable for hotels seeking a comprehensive management system. Unless your hotel’s requirements are minimal and your region offers specific advantages, RMS remains the recommended choice.