ThinkReservations All-in-1 HMS vs. TOTVS:
Which Is Right for You?

The Decision

Choosing between ThinkReservations All-in-1 HMS and TOTVS hinges on your hotel's specific needs, operational complexity, and growth ambitions. ThinkReservations, with its dedicated hospitality focus, offers a comprehensive suite designed to streamline property management, reservations, and guest communication. TOTVS, a broader enterprise solution, lacks visible hotel-specific features and reviews, making it less tailored for independent hotels or small chains. Your decision should consider the depth of features and support each product provides for your operational scale.

ThinkReservations excels in hotel management capabilities that reduce manual work and improve guest experiences. Meanwhile, TOTVS appears to be an enterprise-grade platform with no publicly available hotel-specific features or recent reviews, raising questions about its suitability for your hotel. Are you looking for an industry-focused system or a more general business platform? Let’s explore the critical differences.

Is ThinkReservations or TOTVS Better for Hotels?

ThinkReservations is explicitly built for independent lodging providers, focusing on automating reservations, guest communication, and revenue management. In contrast, TOTVS is a broad enterprise solution with no explicit hotel management features or recent reviews, which suggests it may lack the specialized tools your hotel needs. ThinkReservations boasts over 300 recent, positive reviews with a high NPS score of 9.66/10 and a 4.88/5 overall rating, reflecting strong user satisfaction. TOTVS has no recent reviews or visible hotel-specific ratings, which limits confidence in its hotel applicability.

ThinkReservations addresses core hospitality needs—booking, OTA integration, guest messaging—plus advanced revenue tools. TOTVS, as a corporate software, likely targets broader industries, making it less suited for small or independent hotels. Is your priority a dedicated hotel PMS with proven support and features? Or are you exploring enterprise solutions without clear hotel focus? The recent reviews heavily favor ThinkReservations, making it the stronger option for hoteliers.

ThinkReservations vs TOTVS: Which Should Your Hotel Choose?

If your hotel needs a proven, all-in-one property management system that integrates with OTAs, offers robust guest communication, and delivers measurable revenue growth, go with ThinkReservations. Its focus on independent hotels and high user satisfaction—312 reviews with a 4.88/5 rating—make it a reliable choice. ThinkReservations is particularly suited for small to medium properties wanting an intuitive, feature-rich platform that encourages upselling and operational efficiency.

If your hotel is part of a larger enterprise seeking an enterprise resource planning (ERP) solution beyond hospitality, or if you require complex, industry-agnostic business management tools, TOTVS might seem appealing. However, its lack of hotel-specific features and reviews suggests it’s less effective for property management. For hoteliers, the tailored features and recent positive feedback on ThinkReservations make it the clear leader.

Is ThinkReservations or TOTVS Easier to Use?

ThinkReservations scores highly on ease of use, with a 4.8/5 rating based on recent reviews. Hoteliers praise its intuitive interface, seamless onboarding, and straightforward management tools, with many citing how it feels like adding an extra team member. Support is rated 4.79/5, and users mention quick, accessible help, although some suggest a desire for mobile app improvements.

For TOTVS, support and user experience details are unavailable, and no recent hotel-specific reviews exist. The absence of public feedback or hotel-focused design indicates it’s likely less user-friendly for hotels without significant customization. Edge: ThinkReservations, given its proven, hotel-centric usability and high ratings.

Which Has Better Features: ThinkReservations or TOTVS?

ThinkReservations offers 43 unique features tailored to hospitality—channel management, booking engine, PMS, guest messaging, automated night audits, revenue management, online check-in, digital registration, integrated payment, and more. These tools directly address hotel operational needs and revenue optimization. Reviews highlight its ability to streamline operations and improve guest satisfaction through these features.

TOTVS has no publicly listed hotel-specific features or integrations, raising doubts about its capacity to serve hotel needs effectively. Without visible hospitality tools or recent hotel reviews, it’s impossible to compare feature depth meaningfully. Edge: ThinkReservations, with its dedicated, extensive hotel-focused feature set.

Which Has Better Customer Support: ThinkReservations or TOTVS?

ThinkReservations earns a 4.79/5 support rating, with reviews emphasizing its accessible, knowledgeable team and prompt assistance. Hoteliers appreciate the support for solving issues quickly and the onboarding process, which is rated 4.73/5. Some users wish for 24/7 support or mobile app enhancements, but overall satisfaction remains high.

TOTVS does not have recent reviews or publicly available information about support quality or customer service for hotel clients. The lack of feedback makes it difficult to assess. Based on available data, ThinkReservations’s dedicated, positive support reputation clearly outperforms. Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: ThinkReservations or TOTVS?

ThinkReservations’s recent reviews (312 in the past 6 months) give it a near-perfect 4.88/5 rating, with a 97% likelihood to recommend. Hoteliers across small, independent, and boutique hotels praise its ease of use, revenue features, and support. The recent 8 reviews in the last six months reinforce the platform's current relevance and satisfaction levels.

TOTVS has no recent reviews or hotel-specific ratings, making it impossible to compare. The lack of recent feedback suggests limited hotel user engagement or visibility. For hoteliers, the high review volume and recent positive ratings make ThinkReservations the clear favorite.

Edge: ThinkReservations.

How Much Do ThinkReservations and TOTVS Cost?

ThinkReservations charges a base fee of $1,100 per month, with no freemium or trial offerings publicly listed. Its pricing includes comprehensive features and support, reflecting its all-in-one nature. There is no publicly available pricing data for TOTVS, and typically enterprise platforms offer tailored quotes, which may be less transparent and potentially more expensive.

Given the transparent, predictable pricing and extensive feature set, ThinkReservations offers clear value for small to medium properties. The absence of specific pricing for TOTVS makes it difficult to evaluate, but its enterprise positioning suggests higher, customized costs.

What Type of Hotel Should Use ThinkReservations?

• Hotels that want a dedicated, all-in-one property management system to automate reservations, guest communication, and revenue management.
• Small to medium-sized properties seeking a user-friendly platform with high satisfaction ratings.
• Inns, boutique hotels, bed & breakfasts, and vacation rentals looking to increase operational efficiency and revenue.
• Teams that need reliable OTA integration and automated reporting.
• Not ideal if your hotel is a large, complex chain requiring enterprise-level customization or extensive ERP integration.

What Type of Hotel Should Use TOTVS?

• Larger hotel groups or enterprises seeking integrated business management beyond hospitality.
• Hotels planning to incorporate broader corporate resource planning or financial tools.
• Teams looking for a customizable platform with industry-agnostic features.
• Not ideal if you need a hotel-specific PMS with recent reviews, dedicated support, and proven hospitality features.

The Bottom Line for Hotels

ThinkReservations is a hotel-focused platform with proven success in automating operations, increasing revenue, and improving guest experiences. Its extensive feature set, high recent review count, and strong support make it the clear choice for independent and small hotels seeking reliable management software.

TOTVS appears to be a broad enterprise solution lacking visible hotel-specific features or recent hotel reviews. Its applicability to your hotel is uncertain, and without hotel-focused functionalities or proven support, it’s unlikely to meet your operational needs effectively.

If your hotel prioritizes ease of use, dedicated hospitality features, and recent positive feedback, ThinkReservations is the definitive option. Conversely, if you operate a large enterprise or need broad business tools beyond property management, explore TOTVS with caution and detailed vendor discussions. For most hotels, especially those seeking growth and operational efficiency, ThinkReservations stands out as the dependable, proven choice.