Cloudbeds PMS vs. RMS:
Which Is Right for You?

The Decision

Choosing the right property management system can dramatically influence your hotel’s efficiency, guest experience, and bottom line. Cloudbeds PMS and RMS both aim to simplify hotel operations, but their core strengths differ. Cloudbeds offers a more recent, highly reviewed platform with an extensive global presence, while RMS boasts a deep feature set tailored for complex operational needs. Which platform better suits your hotel’s unique demands?

Is Cloudbeds or RMS Better for Hotels?

Both Cloudbeds and RMS aim to streamline operations and boost revenue, but they approach this from different angles. Cloudbeds excels in multi-property scalability, offering an all-in-one system that integrates bookings, channel management, and revenue tools in one interface. RMS emphasizes detailed operational control with specialized features like trust accounting, guest portals, and extensive reporting. Do you prioritize ease of use and rapid scalability? Or do you need robust, in-depth operational tools?

Cloudbeds’s high user ratings—4.63/5 from over 1,070 reviews—reflect its popularity among independent hotels, hostels, and boutique properties worldwide. RMS, with a rating of 4.56/5 from 293 reviews, is favored by hotels seeking detailed control and scalability, especially in complex multi-property environments. The more recent reviews favor Cloudbeds, giving it an edge in confidence and ongoing user satisfaction.

Cloudbeds vs RMS: Which Should Your Hotel Choose?

If your hotel needs a user-friendly, all-in-one platform to manage reservations, distribution, and guest experience, Cloudbeds is the better fit. It’s ideal for properties seeking rapid onboarding, extensive integrations, and a mobile-friendly system, particularly in the boutique, hostel, or small chain segments.

If your hotel or resort requires advanced operational controls, detailed reporting, and trust accounting—especially when managing multiple properties or complex revenue streams—RMS is the way to go. Its features like guest profiles, multi-currency support, and integrated POS make it suitable for larger or more sophisticated operations.

In summary, choose Cloudbeds if simplicity and speed are priorities; choose RMS if you need granular control and specialized tools.

Is Cloudbeds or RMS Easier to Use?

Cloudbeds boasts an ease of use rating of 4.61/5 based on its extensive reviews, with many users praising its intuitive interface and quick onboarding. Reviewers frequently mention that staff can learn the system rapidly, reducing training time and increasing daily productivity. The platform’s drag-and-drop tapechart and centralized dashboards make managing reservations and housekeeping straightforward.

RMS, rated at 4.28/5, is acknowledged for its deep feature set but noted to require more dedicated training. Support staff is praised for helpfulness, yet some users mention that the interface can be less intuitive, especially when navigating new features or complex report customization.

Edge: Cloudbeds.

Which Has Better Features: Cloudbeds or RMS?

Cloudbeds offers 9 features exclusive to its platform, including PMS connectivity, an analytics dashboard, inventory management, multi-channel integrations, and role management—mainly aimed at simplifying multi-property operations. These features support quick setup and ease of use across diverse property types.

RMS provides 19 unique features, including a comprehensive guest CRM, multi-currency support, group booking engines, guest feedback management, and native email marketing. These tools are tailored for properties that need detailed guest insights, complex revenue management, and multi-property scalability.

Overall, RMS’s larger feature set makes it better suited for complex, multi-property operations, while Cloudbeds’s focused features emphasize ease and speed.

Edge: RMS.

Which Has Better Customer Support: Cloudbeds or RMS?

Cloudbeds’s customer support is rated at 4.41/5, with reviewers praising responsiveness and empathetic service, especially during onboarding. Common praise includes quick support response times and helpful technical assistance, though some mention room for improvement in advanced feature support.

RMS’s support scores slightly higher at 4.48/5, with users often describing their experience as prompt and knowledgeable. Review quotes highlight that RMS support staff resolve issues quickly, with some suggesting more digital tutorials would improve overall support.

Edge: RMS.

Which Has More Integrations: Cloudbeds or RMS?

Cloudbeds boasts 190 verified partners, including integrations with major booking channels, payment providers, and property systems. Its marketplace offers extensive third-party tools, including keyless access, PMS, and analytics solutions.

RMS has 112 verified partners, with core integrations supporting OTA management, trust accounting, and POS systems. While it covers most essential booking and operational channels, its marketplace is smaller, with fewer niche integrations.

Cloudbeds’s broader integration network gives it the edge for properties needing diverse, scalable connectivity.

Edge: Cloudbeds.

Which Do Hoteliers Rate Higher: Cloudbeds or RMS?

Cloudbeds’s recent reviews show a higher rating—4.63/5—reflecting strong satisfaction among independent hotels, hostels, and boutique properties, especially for ease of use and onboarding. Hotels like South Wind Motel and The Zero Hotels highlight its simplicity and efficiency, praising its ability to boost direct bookings.

RMS’s rating of 4.56/5 is also high, with users emphasizing reliability and scalability, especially for larger, multi-property operations. Lafayette Hotels and Roomzzz Aparthotels commend its comprehensive features and trust accounting.

Given the volume and recency of reviews, Cloudbeds’s ratings suggest it is the more favored choice among hoteliers currently.

Edge: Cloudbeds.

How Much Do Cloudbeds and RMS Cost?

Cloudbeds’s pricing starts at $600 per month, with no free tier or trial offered. Its transparent pricing reflects its all-in-one approach, though custom quotes may vary depending on property size.

RMS’s base price is $800 per month, also without a free trial, and it emphasizes its tailored solutions for larger or multi-property hotels. Its higher cost correlates with its extensive feature set and flexibility.

For smaller properties prioritizing ease and speed, Cloudbeds offers competitive value; larger or more complex operations may find RMS’s feature depth worth the investment.

What Type of Hotel Should Use Cloudbeds?

• Hotels that want a simple, all-in-one management system with quick onboarding.
• Properties seeking to expand distribution and maximize direct bookings effortlessly.
• Small to medium hotels, hostels, boutique hotels, and vacation rentals.
• Teams that value cloud access, mobile management, and integrations with many OTAs.

Not ideal if your hotel requires highly specialized revenue management or complex multi-currency support.

What Type of Hotel Should Use RMS?

• Hotels and resorts needing detailed operational controls and reporting.
• Larger properties or groups managing multiple locations.
• Properties with complex revenue streams, trust accounting, and POS needs.
• Hotels seeking extensive guest profiling, feedback management, and marketing tools.

Not ideal if you prioritize a simple interface, quick setup, or are a small property with basic needs.

The Bottom Line for Hotels

Cloudbeds and RMS serve different hotel segments with overlapping strengths. Cloudbeds shines in user-friendliness, rapid deployment, and extensive integrations, making it ideal for independent hotels and hostels looking to grow quickly. RMS offers more detailed control, deep operational features, and scalability suited for larger, complex properties.

If your hotel values a quick, intuitive platform with a global reach, go with Cloudbeds. Its recent reviews and high overall ratings affirm its status as a top choice for hotels prioritizing ease and growth potential.

Choose RMS if your operations demand advanced features, detailed analytics, and multi-property management; its rich feature set supports sophisticated, large-scale hospitality businesses.

In conclusion, for most hoteliers today, Cloudbeds’s higher recent ratings and broader user base give it the edge, especially if speed and simplicity are top priorities. RMS remains the preferred platform for complex, multi-layered operations where control and detailed insights are critical.