RMS vs. Roombler:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) for your hotel hinges on understanding what each platform offers and how those features align with your operational needs. RMS by RMS and Roombler by Roombler aim to streamline hospitality management, but they serve different hotel types and scales. RMS’s extensive feature set and global presence contrast sharply with Roombler’s focus on small-scale, mobile-friendly management. Which solution better matches your hotel’s size and growth ambitions?

RMS’s comprehensive platform is designed for mid-sized to large properties seeking robust automation, extensive integrations, and advanced reporting. Roombler caters primarily to small accommodation owners who need a simple, mobile-centric tool. The critical question: do you need a full-scale PMS or a straightforward, easy-to-use app?

Is RMS or Roombler Better for Hotels?

RMS by RMS offers a full suite of features supporting complex hotel operations, including integrated channel management, booking engine, revenue management, and detailed reporting. Its global reach and 293 recent reviews with a 4.56/5 overall rating highlight its maturity and trustworthiness. Conversely, Roombler’s zero reviews and lack of detailed feature data suggest a much narrower focus—ideal for small operators who prioritize mobility and simplicity.

While RMS provides a broad array of tools to handle large and multi-property portfolios, Roombler’s app-based approach emphasizes ease of use from a mobile device, lacking the depth RMS offers. Both aim to improve efficiency, but RMS’s strength lies in scalability and automation, whereas Roombler is designed for quick, remote management. Are you looking for a comprehensive system or a lightweight, mobile management tool?

RMS vs Roombler: Which Should Your Hotel Choose?

If your hotel needs extensive automation, multi-channel distribution, and detailed reporting, RMS is the clear choice. Its feature set—74 unique features including integrated CRS, payment processing, and revenue management—supports larger properties or chains aiming for operational efficiency and growth. RMS’s proven ability to support complex operations and its large user base make it suitable for mid-sized hotels, resorts, and branded properties.

On the other hand, if your hotel is small, perhaps a boutique or vacation rental, and your team relies on managing bookings from an iPhone or iPad, Roombler’s app-based platform may suffice. Its simplicity and mobility are advantageous for owners who manage their properties solo or with minimal staff. But note, with no publicly available reviews or feature comparisons, Roombler’s capabilities and support are less proven.

In summary, choose RMS if scalability, rich features, and global support are priorities. Opt for Roombler if your operation demands minimal complexity and maximum mobility.

Is RMS or Roombler Easier to Use?

RMS’s user interface has a rated ease of use of 4.28/5, supported by onboarding ratings of 4.12/5 and positive reviews praising its user-friendly booking chart and channel integration. Customers highlight its intuitive booking management and helpful support team, with many noting the platform’s learning curve is manageable given its depth.

Roombler’s platform is not rated or reviewed extensively, but its mobile app design promises straightforward management from an iPhone or iPad. Given its focus on small operators, Roombler likely emphasizes simplicity over complexity, but the absence of detailed user feedback makes RMS the safer choice for hotels valuing proven usability.

Edge: RMS.

Which Has Better Features: RMS or Roombler?

RMS boasts 74 unique features, including integrated CRS, online support, booking engine, payment processing, revenue management, group bookings, guest CRM, automated night audit, multi-lingual/multi-currency support, and extensive reporting. These features cater to sophisticated, multi-property operations and integrations that Roombler does not currently list or support.

Roombler, by comparison, offers a streamlined app for small-scale management, with no detailed feature list available. Its core appeal is managing bookings and guest stays via mobile, but it lacks the wide array of automation, integrations, and specialized modules RMS provides.

Edge: RMS.

Which Has Better Customer Support: RMS or Roombler?

RMS’s support scores are strong, with a 4.48/5 rating, and recent reviews praise its quick, helpful assistance. Customers cite specific positive experiences, such as prompt callback service and knowledgeable staff, emphasizing the platform’s reliable support infrastructure.

Roombler’s customer support details and reviews are unavailable, making RMS the more dependable option for hotels prioritizing responsive assistance and ongoing onboarding help. If support quality influences your decision, RMS clearly leads.

Edge: RMS.

Which Has More Integrations: RMS or Roombler?

RMS offers 112 verified integration partners, including Criton, Sage, Fairmas, and Net Affinity. These integrations support revenue management, financial accounting, channel management, and guest engagement, essential for larger operations seeking seamless connectivity.

Roombler has no listed integrations, limiting its appeal for hotels that rely on connecting with external systems or expanding operational tools. For hotels needing extensive connectivity, RMS is the obvious choice.

Edge: RMS.

Which Do Hoteliers Rate Higher: RMS or Roombler?

RMS’s reviews reflect a 4.56/5 overall rating, with recent feedback highlighting ease of booking, channel management, and support. Hoteliers in diverse segments, from boutique to resort, commend RMS’s reliability and feature depth.

Roombler’s ratings and reviews are not available, but given RMS’s review count (293) and recent feedback, it has a proven reputation. For hoteliers evaluating based on user satisfaction, RMS’s positive reviews make it the superior-rated platform.

Edge: RMS.

How Much Do RMS and Roombler Cost?

RMS charges a flat $800 monthly fee, with no free tier, trial, or implementation fee. Its transparent pricing supports larger hotels with budgets for comprehensive systems.

Roombler’s pricing is not publicly listed, and no trial or fee details are available. Given the lack of transparency and review backing, RMS’s clear pricing structure favors hotels planning budgets around a predictable spend.

What Type of Hotel Should Use RMS?

• Hotels that need a full-featured PMS capable of supporting multiple properties.
• Brands seeking automation for reservations, revenue, and guest management.
• Hotels with complex distribution channels and revenue management needs.
• Properties aiming for scalability and detailed reporting.
• Teams that want extensive integration options and support.

Not ideal if you operate a small, single property with minimal staff and prefer a simple management app.

What Type of Hotel Should Use Roombler?

• Small accommodation owners managing a handful of lodgings.
• Solo operators or small teams relying on mobile management.
• Properties that prioritize guest communication and booking from a smartphone.
• Hotels looking for straightforward, no-fuss bookings and guest oversight.

Not ideal if you require advanced automation, multi-property management, or detailed reporting.

The Bottom Line for Hotels

RMS is a mature, feature-rich PMS trusted by thousands worldwide, offering tools for growth and operational efficiency. Its extensive integrations, support, and proven user satisfaction make it suitable for mid-sized and larger operations aiming for scalability.

Roombler appeals to small-scale hosts needing quick, mobile management, with a focus on simplicity and flexibility. Its lack of detailed reviews and features limits its appeal for hotels that require comprehensive automation or multi-property support.

If your hotel seeks a reliable, scalable platform with proven reviews, RMS is the clear choice. For small, mobile-centric operations, Roombler might be sufficient, but its unproven support and lack of features suggest caution.