RMS vs. RoomRack:
Which Is Right for You?

The Decision

Choosing between RMS by RMS and RoomRack by About Hotelier hinges on your hotel’s operational complexity, growth ambitions, and feature needs. RMS offers a comprehensive, feature-rich platform with a proven track record and a large user base; RoomRack presents a simplified, less-established solution with a focus on ease of use. Both aim to streamline your operations, but RMS’s extensive capabilities and recent user feedback make it the more compelling choice for most hoteliers.

If your goal is to elevate operational efficiency with a proven system that handles complex needs, RMS is likely the better fit. Conversely, if your hotel requires a straightforward solution with minimal setup, RoomRack might appeal, though its limited reviews and features suggest it’s less suited for larger or more demanding properties.

Quick Verdict: RMS by RMS or RoomRack by About Hotelier?

RMS, with a score of 90.49 and nearly 300 reviews—including recent feedback from 20 users in the last six months—is clearly the more trusted and validated platform. RoomRack, lacking current reviews and a clear rating, provides little recent data to support its effectiveness. If you prioritize proven reliability and extensive support, RMS is the safer choice.

While RoomRack might seem appealing for smaller operations, the absence of recent reviews and features limits its appeal. RMS’s wider adoption, ongoing customer satisfaction, and deeper feature set make it the stronger candidate for most hotels looking to optimize their property management systems.

Is RMS or RoomRack Better for Hotels?

RMS and RoomRack both serve to simplify hotel operations, but RMS’s extensive feature set is designed to support large, multi-property operations and complex needs. RMS offers tools like integrated revenue management, trust accounting, a booking engine, and channel management—features that are absent from RoomRack’s minimal offering.

RoomRack emphasizes ease of use and basic management functions, which may suit small hotels or boutique properties with simple needs. However, RMS’s 293 reviews and recent positive feedback demonstrate its wider acceptance and ongoing improvements, making it the more reliable choice. Do you need a platform that can scale and handle complex operations?

RMS vs RoomRack: Which Should Your Hotel Choose?

If your hotel needs a robust, all-in-one platform capable of supporting multiple properties, complex revenue strategies, and extensive reporting, RMS is the clear winner. Its feature count of over 74 exclusive modules—ranging from integrated CRS to automated night audits—supports large-scale operations and growth.

If your hotel is small, with straightforward management needs and a preference for simplicity, RoomRack might be enough. However, given its lack of recent reviews, limited information on features, and no verified integrations, RMS remains the more comprehensive and future-proof option. Does your hotel require advanced automation and scalability?

Is RMS or RoomRack Easier to Use?

RMS garners a solid 4.28 out of 5 for ease of use, driven by its intuitive interface, onboarding support, and positive user feedback. Many reviewers highlight its user-friendly booking chart and helpful customer service, with comments like “Very user friendly software” and “Support is very helpful and quick to respond.”

RoomRack’s interface and usability are less documented, but the absence of recent reviews makes it difficult to assess. RMS’s recent review count and high support ratings (4.48/5) indicate that your team will likely adopt the system faster and with less frustration. Edge: RMS.

Which Has Better Features: RMS or RoomRack?

RMS offers a suite of 74 unique features, including integrated CRS, channel management, booking engine, trust accounting, revenue management, and guest CRM—tools that are crucial for scaling operations. RoomRack, with no listed exclusive features, appears to focus on basic reservation and housekeeping functions, lacking the depth RMS provides.

This extensive feature set allows RMS to cater to larger or more complex properties, supporting automation, detailed reporting, and multi-currency operations. RoomRack’s limited feature list suggests it’s better suited for small hotels with minimal operational complexity. Which set of features aligns with your growth plans?

Which Has Better Customer Support: RMS or RoomRack?

RMS’s customer support scores 4.48 out of 5, with recent reviews praising its proactive, knowledgeable assistance. Customers mention “support is very helpful and quick,” and appreciate the support team’s ability to resolve issues efficiently, including during onboarding.

RoomRack’s support ratings and review data are unavailable, which raises questions about its responsiveness and support quality. RMS’s well-documented support strengths make it the safer choice for hotels that prioritize reliability and quick issue resolution. Edge: RMS.

Which Has More Integrations: RMS or RoomRack?

RMS integrates with over 112 verified partners, including Criton, Sage, STR, and Net Affinity, providing extensive options for revenue management, channel control, and guest engagement. RoomRack lists no verified integrations, limiting its ability to connect with other systems your hotel may rely on.

The broad integration network of RMS enables smoother workflows, better data synchronization, and more options for expanding your tech stack. RoomRack’s limited connectivity could hinder operational growth. Does your hotel need a system that plays well with other solutions?

Which Do Hoteliers Rate Higher: RMS or RoomRack?

RMS’s overall rating of 4.56/5 and a 86% likelihood to recommend is supported by 293 reviews, many from hotels of various sizes and segments. Recent reviews highlight ease of use, excellent support, and extensive features, especially from RV parks, boutique hotels, and resorts.

RoomRack’s review score and customer ratings are unavailable, making it impossible to gauge user satisfaction accurately. RMS’s proven satisfaction levels and recent positive feedback make it the more trusted choice for hoteliers seeking proven performance. Which system has been more positively reviewed by your peers?

How Much Do RMS and RoomRack Cost?

RMS charges a flat fee of $800 per month, with no freemium, free trial, or implementation fees listed. Its transparent pricing model is straightforward for hotels planning long-term budgets.

RoomRack’s pricing information is not provided, making direct comparison difficult. Without clear costs or trial options, RMS’s predictable pricing and proven value give it an edge. Are you comfortable investing in a system with clear, fixed costs?

What Type of Hotel Should Use RMS?

• Hotels that need scalable, feature-rich property management, such as resorts, boutique hotels, and RV parks.
• Teams that require detailed reporting, revenue management, and integrated channel management.
• Properties with multiple locations or complex operations.
• Hotels seeking automation, guest engagement tools, and real-time insights.
• Not ideal if your hotel is very small, with minimal management needs, or prefers a simple, low-cost system.

RMS’s extensive capabilities make it suitable for properties aiming for growth, operational complexity, or enhanced guest experiences. If your hotel falls into these categories, RMS offers a comprehensive platform.

What Type of Hotel Should Use RoomRack?

• Small hotels or boutique properties with simple reservation and housekeeping needs.
• Teams that prioritize ease of use and quick onboarding over advanced features.
• Hotels seeking a straightforward management system without extensive integrations.
• Properties with minimal operational complexity or that require minimal automation.
• Not ideal if your hotel plans to scale or needs advanced automation, revenue management, or multi-property support.

RoomRack may serve basic management needs but lacks the scalability and feature depth required by larger or growing hotels. If simplicity is your priority, it could be appropriate, but RMS’s recent reviews suggest it’s better suited for expanding properties.

RMS vs RoomRack: The Bottom Line for Hotels

RMS provides a comprehensive, feature-packed property management platform trusted by nearly 7,000 businesses worldwide. Its extensive capabilities, recent positive reviews, and broad integrations support hotels seeking growth, efficiency, and better guest engagement.

Choose RMS if your hotel needs scalable automation, detailed reporting, and a robust support network. Its high review count and recent feedback confirm its standing as a reliable, effective choice.

RoomRack, with limited recent data and features, appears more suitable for very small hotels or those just starting out. Unless your property has minimal management needs, RMS’s proven track record makes it the safer, more future-proof investment for most hoteliers.