RMS vs. Softstar:
Which Is Right for You?

The Decision

Choosing between RMS by RMS and Softstar by Softstar hinges on your hotel's specific needs. RMS is a comprehensive property management system with a proven track record, while Softstar offers specialized property management features aimed at maximizing operational efficiency. Both aim to streamline your workflows, but their scope and maturity differ significantly.

RMS excels in delivering a broad suite of features with high user satisfaction, especially in larger or complex operations. Softstar, meanwhile, appears more suited for niche property management but lacks the extensive reviews and recent data that bolster RMS's credibility. Are you ready to dive into a detailed comparison?

Is RMS or Softstar Better for Hotels?

RMS by RMS stands out as a full-featured property management system trusted across multiple regions, including North America, Europe, and Asia Pacific, with over 7,000 users. It offers a broad feature set, like integrated CRS, online support, payment processing, and a guest portal, all within a cloud-based platform. Softstar, on the other hand, lacks publicly available geographic reach, verified integrations, or recent reviews, making RMS's extensive market presence more compelling.

Both products aim to improve operational workflows; RMS's features include revenue management, group booking, and automated night audits, which are absent in Softstar. RMS also benefits from a higher overall rating (4.56/5) based on 293 recent reviews, contrasting sharply with Softstar’s lack of review data. With more recent customer feedback, RMS demonstrates a stable, well-supported solution. Which platform aligns better with your hotel’s size and complexity?

RMS vs Softstar: Which Should Your Hotel Choose?

If your hotel is a mid to large operation seeking a trusted, feature-rich PMS, RMS is the better fit. It supports complex needs like group management, multi-currency, and channel integration, perfect for hotels aiming to scale or improve revenue control. Softstar may appeal if you're managing a small portfolio of rentals with a focus on financial automation, but the absence of recent reviews and verified integrations makes RMS the more reliable choice.

Hotels in need of a comprehensive, proven platform with extensive integrations—like online travel agencies and payment systems—should choose RMS. If your team favors a system with high user ratings, robust customer support, and ongoing development, RMS’s 20 recent reviews and 86% likelihood to recommend speak volumes. Does your property require a versatile PMS capable of handling growth and complexity? If yes, RMS is the clear winner.

Is RMS or Softstar Easier to Use?

RMS’s user experience scores a solid 4.28/5, with many reviews praising its intuitive booking chart and simple online interface. Support is rated at 4.48/5, and onboarding receives a 4.12/5, with users highlighting helpful, responsive customer service and straightforward setup. Softstar’s usability remains unreviewed, making it difficult to assess its ease of adoption or user satisfaction.

Given RMS’s extensive user feedback and recent reviews, it’s evident that their platform is well-designed for ease of use, especially for staff familiar with PMS systems. The availability of digital learning resources and proactive support also enhances the onboarding process. Edge: RMS.

Which Has Better Features: RMS or Softstar?

RMS offers an expansive 74 features, including integrated CRS, online support, payment processing, booking engine, EPoS, revenue management, group functionalities, housekeeping modules, guest CRM, and more—features not present in Softstar. Its feature set also includes automation tools like night audit, multi-lingual and multi-currency support, and advanced reporting.

Softstar’s feature list remains unspecified, but it appears to focus on automation and financial management, with no verified features or recent updates available. RMS’s depth, proven track record, and comprehensive toolset give it a clear edge. Edge: RMS.

Which Has Better Customer Support: RMS or Softstar?

RMS’s customer support is highly rated at 4.48/5, with recent reviews praising its quick, helpful responses, and knowledgeable staff. Customers report rapid issue resolution, with testimonials highlighting support team patience and responsiveness—“Support is proactive and extremely helpful,” says one user.

In contrast, Softstar has no available support ratings or recent reviews, leaving its support quality unverified. RMS’s ongoing support and positive customer feedback make it the safer choice for hotels prioritizing reliable assistance. Edge: RMS.

Which Has More Integrations: RMS or Softstar?

RMS boasts 112 verified partner integrations, including Criton, Sage, Fairmas, and STR, covering a wide range of hospitality needs. These integrations facilitate seamless connection with PMS, revenue management, POS, and distribution channels. Softstar, with zero verified integrations, falls far behind in this area.

If your hotel depends on extensive third-party integrations to operate smoothly, RMS’s ecosystem will serve you better. Its verified partners help standardize operations across different systems, saving time and reducing errors. Edge: RMS.

Which Do Hoteliers Rate Higher: RMS or Softstar?

RMS’s user ratings reflect high satisfaction, particularly among boutique, resort, and independent hotels. Its 4.56/5 overall score, with recent reviews praising ease of use, customer support, and feature depth, indicates strong hotelier approval. The 20 reviews in the last six months reinforce RMS’s relevance and responsiveness.

Softstar’s lack of reviews or recent feedback makes it impossible to gauge user sentiment. Without measurable ratings or recent testimonials, RMS’s proven reputation makes it the more trusted choice among hoteliers. Edge: RMS.

How Much Do RMS and Softstar Cost?

RMS’s pricing begins at $800 per month, with no free trials or implementation fees. This flat-rate model covers its extensive feature set, making it predictable for budgeting.

Softstar’s pricing details are unavailable, limiting direct comparison. Given RMS’s transparent pricing and clear value proposition supported by recent reviews, it provides better cost clarity and justification. If budget predictability matters, RMS offers a straightforward, scalable pricing structure.

What Type of Hotel Should Use RMS?

• Hotels that want a mature, feature-rich PMS with extensive integrations.
• Operations needing reliable revenue management, group booking, and multi-channel support.
• Properties aiming to scale quickly with a system that supports multi-region operations.
• Hotels that value high user satisfaction and ongoing support.
• Teams that prefer a cloud-based system with automation tools to reduce manual work.

Not ideal if your hotel is very small, with minimal need for advanced features, or if you prefer a free or low-cost solution.

What Type of Hotel Should Use Softstar?

• Small rental properties or private landlords managing a handful of units.
• Teams that want straightforward automation in financial reporting and tenant tracking.
• Properties focusing on maximizing profitability through AI-driven recommendations.
• Hotels or property managers looking for an easy-to-integrate platform that enhances decision-making.

Not ideal if your operation requires a broad feature set, integrations, or proven market presence. Softstar’s limited public data makes it less suitable for larger or more complex properties.

RMS vs Softstar: The Bottom Line for Hotels

RMS offers a comprehensive, well-supported platform trusted by thousands worldwide, with recent reviews confirming its ongoing relevance. Its extensive feature set, integrations, and high satisfaction ratings make it ideal for mid to large-sized hotels and resorts aiming for operational excellence.

Softstar may appeal to small operators seeking automation and financial management tools, but the absence of recent reviews and verified integrations diminishes its reliability for larger hotels. If you’re looking for a proven, scalable PMS, RMS is the clear choice.

If your hotel needs a reliable, feature-rich platform that is well-reviewed and supports growth, RMS is the optimal choice. It’s backed by recent, positive feedback and a broad ecosystem of integrations. Opt for RMS if you prioritize scalability, support, and capabilities; consider Softstar only if your operation is small, niche, and can accept limited external validation.