Planet Payments vs. ROH:
Which Is Right for You?

Is Planet Payments by Planet or ROH by ROH Better for Hotels?

Planet Payments and ROH target hotel payments processing but diverge sharply in focus and operational fit. Planet Payments excels at multi-currency, omnichannel payment acceptance with 150+ currency support and broad global acquirer integration across 196 verified partners. It suits hotels that prioritize guest convenience in payment options and global currency handling. ROH centers on automating payment workflows, contracts, and invoicing with intelligent scheduling and reminders, streamlining sales-to-cash processes. It fits hotels needing tighter control of receivables and cash flow through automated financial infrastructure.

Both solve the fundamental problem of integrating payments into hotel operations, but Planet emphasizes front-end payment acceptance breadth while ROH automates back-office payment management. The choice depends on whether your hotel’s primary challenge is guest payment flexibility or internal payment workflow efficiency.

Planet Payments vs ROH: Which Should Your Hotel Choose?

If you operate a hotel with frequent international guests requiring multiple payment methods and currencies, choose Planet Payments. Its 150+ currency support, contactless, mobile wallets, and alternative payment methods like WeChat Pay and AliPay address diverse guest payment preferences. This is supported by Planet’s integrations to 196 partners, covering broad geographic markets including South America, Europe, and Asia Pacific.

If your hotel needs to accelerate invoicing, automate payment reminders, and integrate contracts and e-signatures to reduce manual follow-up, ROH is the better choice. ROH’s 88 reviews with 4.9/5 overall rating highlight its efficiency in saving time for sales and finance teams. The case study from Le Méridien St. Louis Clayton shows 90% recovery of outstanding invoices in 60 days, proving ROH’s impact on cash flow.

Limited data exists on Planet’s fit for smaller or budget hotels due to only six reviews, while ROH’s 88 reviews cover diverse hotel types with consistently high ratings, making ROH a safer bet for general operational improvements.

Is Planet Payments or ROH Easier to Use?

Planet Payments scores 4/5 for ease of use and 2.8/5 for onboarding from six reviews. Users cite a well-structured interface but describe it as overly complex with too many clicks. One reviewer called the interface unintuitive and criticized slow support response. ROH scores 4.9/5 ease of use and 4.9/5 onboarding across 88 reviews. Reviewers praise ROH’s simplicity for both staff and clients, reducing training time and speeding contract and payment processing.

Despite Planet’s lower onboarding rating, the gap in ease of use combined with ROH’s superior onboarding score is insufficiently large to call a definitive edge. Both systems require some familiarization but ROH’s modern workflows and automation likely translate to faster adoption.

Edge: Even.

Which Has Better Features: Planet Payments or ROH?

Planet Payments offers seven unique hotel-relevant features, including contactless payments, multi-currency settlements, dynamic currency conversion (DCC), and acceptance of WeChatPay, AliPay, and Mail Order Telephone Order (MOTO) payments. These features enhance guest experience by supporting diverse payment preferences and revenue generation via currency conversion fees.

ROH provides five unique features focused on payment management: refund management, partial capture, recurring payments, installment plans, and chargeback management. These capabilities significantly improve hotel cash flow control, enable flexible billing arrangements, and reduce revenue leakage.

The 14 shared features cover basic payment processing needs. Planet’s unique features shape front-desk and point-of-sale workflows, while ROH’s features transform finance and sales workflows around receivables and chargebacks.

Edge: Planet Payments.

Which Has Better Customer Support: Planet Payments or ROH?

Planet Payments scores 2.7/5 for customer support from six reviews. Some reviewers praised individual support reps for competence and kindness, but multiple reviews criticize slow responses and lack of issue resolution over months. ROH scores 4.9/5 support across 88 reviews. Users describe prompt, helpful responses that improve issue resolution speed and confidence.

Despite the marked difference in raw scores, both products fall short of the 10-review threshold for a formal edge call. Review volume heavily favors ROH’s scores as more representative, suggesting ROH’s support is more consistently reliable.

Edge: Even.

Which Has More Integrations: Planet Payments or ROH?

Planet Payments integrates with 196 verified partners, including major hotel platforms like Oracle Hospitality, Innspire, Right Revenue, and Omnibees. These extensive integrations enable seamless payment data flows into PMS and revenue management systems, benefiting hotels with complex tech stacks.

ROH integrates with only 2 verified partners including Oracle Hospitality and Stayntouch. This limited integration breadth restricts ROH’s fit for hotels reliant on multiple systems.

For hotels needing wide ecosystem connectivity, especially global or multi-property operations, Planet Payments offers a clear advantage. ROH’s limited integrations may constrain deployment flexibility.

Edge: Planet Payments.

Which Do Hoteliers Rate Higher: Planet Payments or ROH?

Planet Payments holds a 3.6/5 overall rating from six reviews, with no recent rating (fewer than 10 recent reviews). ROH maintains a 4.9/5 overall from 88 reviews, with a strong recent rating of 4.7/5 across 21 reviews in the last six months. ROH’s review volume is 5.25 times higher recently than Planet’s, making its ratings more current and robust.

Segment-specific ratings show Planet has high scores (4.3 to 5/5) in luxury hotels and resorts but very low (1/5) in limited service hotels from a single review. ROH consistently scores near 5/5 across boutique, luxury, resorts, city center, branded, airport/conference, and budget hotels, supported by dozens of reviews per segment.

ROH is rated higher by a wide margin across all hotel types supported by sufficient reviews.

Edge: ROH.

How Much Do Planet Payments and ROH Cost?

Planet Payments does not publish pricing. It has no base price, no monthly flat fee, no per-room pricing, and no implementation fee publicly available. ROH publishes a base price of $100.00 with no monthly flat fee, per-room fee, or implementation fee. Neither offers a freemium or trial.

ROH’s transparent pricing at a $100 base cost provides a clearer budgeting baseline, while Planet’s pricing model requires direct inquiry.

What Type of Hotel Should Use Planet Payments?

• Hotels that serve international guests requiring payment acceptance in over 150 currencies.
• Properties that prioritize a wide range of payment methods including contactless, AliPay, WeChatPay, and dynamic currency conversion.
• Hotels operating in regions supported by Planet’s 196 integrations, benefiting from PMS and revenue management connectivity.
• Teams that want to maintain or replace their current acquirer with flexibility.
• Hotels needing a single platform to manage online, in-store, and payment link transactions.

Not ideal if:

• Your hotel needs strong payment workflow automation beyond payment acceptance, as Planet lacks recurring payments and chargeback management.
• You require highly responsive customer support; reviews indicate delays and unresolved issues.
• Your hotel operates in a limited tech ecosystem or requires deep integrations to systems not covered by Planet’s partners.

What Type of Hotel Should Use ROH?

• Hotels aiming to automate contract creation, e-signatures, and payment schedules to reduce manual administrative work.
• Properties focusing on accelerating cash flow by automating invoicing, payment reminders, and deposit tracking.
• Teams that want a centralized system to organize contracts, invoices, notes, and payments in one platform.
• Hotels needing refund management, partial capture, recurring payments, installment plans, and chargeback management.
• Properties with diverse hotel segments from boutique to luxury to resorts, supported by broad positive ratings.

Not ideal if:

• Your hotel requires broad payment acceptance including alternative payment methods like AliPay or WeChatPay.
• You need integrations beyond the two verified partners, particularly if your PMS or CRM is not Oracle Hospitality or Stayntouch.
• You require published pricing flexibility beyond a $100 base cost.

Planet Payments vs ROH: The Bottom Line for Hotels

Planet Payments focuses on providing a comprehensive multi-currency and multi-channel payment acceptance platform with global acquirer flexibility and extensive integrations. ROH specializes in automating the back-office financial processes around payments, contracts, and invoicing to improve cash flow and organizational efficiency.

Choose Planet Payments if you need to serve international guests with a variety of payment options, require dynamic currency conversion, and depend on a large network of integrations to your hotel technology stack. Planet’s seven unique front-end payment features and 196 integrations support this use case.

Choose ROH if your hotel struggles with manual invoicing, payment reminders, contract management, and needs to accelerate collections. ROH’s five unique financial workflow features, combined with a 4.9/5 rating from 88 reviews and a proven case study showing 90% invoice recovery in 60 days, make it the superior choice for hotels prioritizing payment workflow automation and cash flow improvement.