ROH vs. Shiji Astral Payments:
Which Is Right for You?

The Decision

Choosing between ROH by ROH and Shiji Astral Payments hinges on your hotel’s specific needs. Both products address hotel payment processing, but they diverge significantly in features, support, and market presence. ROH focuses exclusively on automating payments and invoicing with a strong user reputation, while Shiji Astral Payments offers a broader integration ecosystem with support for multiple currencies and channels. Which aligns better with your operational priorities?

ROH has a clear edge with more recent reviews and a higher rating, making it the more proven choice for hoteliers seeking reliable payment automation. Shiji, despite its extensive partner network, has yet to garner meaningful user feedback, which impacts confidence in its real-world performance.

Is ROH or Shiji Astral Payments Better for Hotels?

ROH specializes in streamlining payment automation for hotels, offering features like invoicing, scheduling, notifications, and manual adjustments. Its core strength is simplifying financial workflows, making it ideal for hotels that prioritize cash flow management and operational efficiency. Conversely, Shiji Astral Payments integrates with multiple hotel channels, supporting a wide array of payment methods, currencies, and security protocols, making it suitable for hotel chains with complex, multi-regional operations.

Both products aim to reduce payment friction, but ROH’s intense focus on hospitality-specific automation means it’s better suited if your team needs straightforward, reliable payment processing. Shiji’s broader feature set caters better to hotels with diverse transaction channels and international payment needs.

Are you seeking targeted automation or a full-spectrum payment ecosystem?

ROH vs Shiji Astral Payments: Which Should Your Hotel Choose?

If your hotel needs a dedicated, easy-to-use payments platform that simplifies invoicing and enhances cash flow, go with ROH. Its 65 reviews, all recent, and a 4.97/5 support rating confirm its reliability and user satisfaction. For hotels that want a flexible, multi-channel payment system that supports multiple currencies, contactless payments, and global card schemes, Shiji Astral Payments might seem appealing, but its lack of user reviews makes its performance uncertain.

Your decision should depend on your hotel’s size and complexity. Smaller hotels or those seeking straightforward automation should favor ROH’s proven track record. Larger, multi-regional hotels with complex payment needs might consider Shiji’s extensive integrations, but only if they can verify its real-world effectiveness.

Is ROH or Shiji Astral Payments Easier to Use?

ROH boasts a 4.95/5 rating for ease of use, with reviews praising its intuitive interface and quick onboarding. Users say it’s “extremely user-friendly” and that “finding credit card payments from accounting can be such a process, but ROH makes it so easy.” Support and onboarding ratings near 5 indicate your team will likely adopt the platform smoothly.

Shiji Astral Payments has no recent reviews, so its ease of use remains unverified. Given the lack of user feedback, it’s difficult to assess its complexity or learning curve.

Edge: ROH.

Which Has Better Features: ROH or Shiji Astral Payments?

ROH offers three features unique to its platform: Installment Plans, Multi-Processor Gateway, and Acceptance of Discovery. These are tailored to improve flexibility in payment terms and processing options, particularly for complex invoice handling.

Shiji Astral Payments has 12 features exclusive to its platform, including Multi-Currency Settlements, Contactless Payments, and support for multiple popular payment methods like AliPay, Paypal, and WeChatPay. It also supports Gratuity Functions and 3-D Secure Payments, broadening its scope for international and contactless transactions.

While Shiji’s feature count is higher, ROH’s focused features enhance specific automation capabilities. For hotel operators prioritizing streamlined invoicing and payment flexibility, ROH’s features are more targeted.

Edge: Shiji Astral Payments.

Which Has Better Customer Support: ROH or Shiji Astral Payments?

ROH’s 4.97/5 support rating is backed by reviews that praise its responsiveness and onboarding assistance. One reviewer states, “The support staff is great, and the initial training was easy to understand,” highlighting its strong customer service.

Shiji Astral Payments lacks recent reviews, so its support quality remains unverified. Given its size and global presence, it’s uncertain whether support is as responsive as ROH’s dedicated team.

Edge: ROH.

Which Has More Integrations: ROH or Shiji Astral Payments?

ROH has only one verified integration — Oracle Hospitality — indicating limited back-end connectivity. This restricts seamless operations if your hotel relies heavily on other systems.

Shiji Astral Payments boasts 64 verified partners, including prominent PMS and POS solutions like Bookboost, SiteMinder, and Infrasys. Its extensive integration ecosystem enhances operational agility, particularly for larger or multi-system hotels.

Edge: Shiji Astral Payments.

Which Do Hoteliers Rate Higher: ROH or Shiji Astral Payments?

ROH’s reviews are recent and plentiful, with 65 reviews in the last six months, all confirming high satisfaction. It maintains a 99% likelihood to recommend, with a star rating of 4.84/5 and a NPS of 9.91/10.

Shiji Astral Payments has no recent reviews or ratings, making it impossible to gauge user sentiment. Its lack of feedback diminishes confidence in its current performance.

Edge: ROH.

How Much Do ROH and Shiji Astral Payments Cost?

ROH charges a straightforward $100 monthly flat fee, with no implementation or trial costs. Its transparent pricing makes budgeting easy for hotels of all sizes.

Shiji Astral Payments costs $200, also with no setup or trial fees. Its higher price reflects its broader feature set and global capabilities, but the added cost may not be justified without user validation.

What Type of Hotel Should Use ROH?

• Hotels that prioritize cash flow and invoice automation, such as boutique and independent properties.
• Teams that need simple, reliable payments with minimal setup.
• Hotels seeking quick onboarding and fast ROI.
• Properties with a focus on automation over multi-channel complexity.

Not ideal if your hotel requires multi-currency support or extensive payment options.

What Type of Hotel Should Use Shiji Astral Payments?

• Hotels operating across multiple regions with diverse currencies and payment preferences.
• Large hotel chains needing comprehensive integration with PMS and POS.
• Properties looking to unify various payment channels including online, front desk, and F&B.
• Hotels prioritizing security features like 3-D Secure and contactless payments.

Not ideal if your hotel prefers a straightforward, single-purpose payments system without extensive multi-channel support.

The Bottom Line for Hotels: ROH or Shiji Astral Payments?

ROH offers a streamlined, highly-rated platform designed specifically to automate payments and invoices, making it ideal for hotels that need simplicity and reliability. Its recent reviews and high customer satisfaction scores prove its effectiveness for small to medium properties.

Shiji Astral Payments provides a broader suite of features suited for large, multi-region hotels that require multiple currencies, contactless options, and extensive integrations. However, its lack of recent user feedback makes its performance less certain.

If your hotel values proven performance, ease of use, and dedicated automation, go with ROH. If your operation spans multiple countries with complex payment needs, consider Shiji Astral Payments — but verify its performance first.