ROH vs. Urway:
Which Is Right for You?

The Decision

Choosing between ROH by ROH and Urway by Urway hinges on your hotel’s specific needs for payment processing. Both aim to handle transactions efficiently, but only ROH demonstrates a proven track record of extensive reviews, recent positive feedback, and a broad feature set. ROH’s superior ratings and active reputation position it as the more reliable choice for most hotels. Are you ready to see how these platforms compare across key aspects?

Is ROH or Urway Better for Hotels?

ROH and Urway both address the core challenge of streamlining hotel payments, but they diverge significantly in maturity and user feedback. ROH, launched in 2023, holds a high average rating of 0/5 but boasts 65 reviews, including 10 recent ones, with a 99% likelihood to recommend. In contrast, Urway has no reviews or recent data, which makes assessing its reliability difficult. Given the extensive and recent reviews for ROH, it provides clearer insights into performance.

ROH’s strengths lie in its ease of use, support, and feature depth, while Urway’s lack of review data raises questions about its market presence and user satisfaction. With no reviews or ratings available for Urway, it’s hard to gauge its real-world performance. For hotel operators prioritizing proven solutions, ROH’s active review base makes it the more dependable candidate. Do you want a system backed by community validation, or are you willing to explore untested options?

ROH vs Urway: Which Should Your Hotel Choose?

If your hotel needs a payments platform with a proven track record, extensive features, and high user satisfaction, go with ROH. Its client base includes luxury and resort hotels, and it offers advanced features like refunds, pre-authorizations, payment splitting, and support for Apple Pay and Google Pay. Additionally, its $100 monthly flat fee and robust integration options make it a compelling choice for hotels seeking operational efficiency.

If, however, your hotel is open to exploring a newer or less established platform, and you prioritize a vendor without reviews or proven track record, Urway might be worth considering. But keep in mind, without review data, there’s no assurance of performance or customer support. For most hotels, especially those who value reliability and proven results, ROH remains the recommended choice.

Is ROH or Urway Easier to Use?

ROH’s ease of use is reflected in its impressive 4.95/5 rating, with users describing it as “amazing” and “very user friendly,” noting how easily both staff and clients can navigate the platform. Its onboarding process scores 4.92/5, and recent reviews highlight smooth implementation and high satisfaction with support staff. Users also appreciate the ability to schedule future correspondence, saving time during busy periods.

Urway, on the other hand, provides no publicly available ratings or reviews, making it impossible to assess its usability or onboarding experience. The absence of feedback on its interface suggests uncertainty about its user-friendliness or adoption ease. Edge: ROH.

Which Has Better Features: ROH or Urway?

ROH offers 19 unique features tailored specifically for hospitality payments, including refund management, pre-authorizations, payment splitting, pay-by-link, installment plans, and support for Visa, American Express, Discover, Mastercard, and Diners Club. These functionalities give your team the flexibility to handle complex payment scenarios and improve cash flow management.

Urway provides no detailed feature list or comparable functionalities, making it impossible to evaluate its capabilities relative to ROH. Without a clear feature set, ROH’s extensive offerings give it a decisive edge for hotels seeking comprehensive payment management. Edge: ROH.

Which Has Better Customer Support: ROH or Urway?

ROH’s support scores a near-perfect 4.97/5, with reviews praising the support team as “great” and “helpful,” especially during onboarding. Its support system is designed to ensure smooth implementation and ongoing assistance, which is critical for hotels integrating new payment processes.

Urway’s customer support ratings and reviews are unavailable, raising concerns about its responsiveness and reliability. In the absence of user feedback or support metrics, ROH’s proven support infrastructure clearly outperforms. Edge: ROH.

Which Has More Integrations: ROH or Urway?

Both ROH and Urway have verified integrations with one partner each—ROH with Oracle Hospitality and Urway with Yanolja Cloud Solution. While the number of integrations is limited, ROH’s partnership with Oracle Hospitality, a major global PMS provider, could facilitate smoother operational workflows for many hotels.

Urway’s integration with Yanolja Cloud, a leading platform in Asia, suggests potential regional strength but lacks further details. Given the limited number of integrations for both, ROH’s strategic partnerships offer a slight edge, especially for hotels already using Oracle systems. Edge: ROH.

Which Do Hoteliers Rate Higher: ROH or Urway?

ROH’s 65 reviews, including 10 recent ones, demonstrate strong user satisfaction, with a 99% likelihood to recommend and a 4.97/5 support rating. Its user base includes luxury, resort, and boutique hotels, which often rate it highly for ease of use and features.

Urway has no reviews or ratings available, making it impossible to gauge hotel satisfaction. Without recent feedback, it’s safer to assume ROH’s proven satisfaction levels outweigh Urway’s unknown reputation. Edge: ROH.

How Much Do ROH and Urway Cost?

ROH charges a straightforward $100/month flat fee, with no implementation, setup, or additional monthly charges, offering predictable pricing. Meanwhile, Urway’s pricing details are unavailable, and it appears they do not provide a transparent pricing model publicly.

Without clear pricing information from Urway, ROH’s transparent, predictable costs make it easier for your team to evaluate ROI and budget accordingly. This clarity favors ROH for hotels seeking straightforward financial planning. Edge: ROH.

What Type of Hotel Should Use ROH?

• Hotels that need a reliable, established payments platform with proven support and extensive features.
• Hotels that prioritize automation of invoicing, refunds, pre-authorizations, and payment splitting.
• Properties seeking integration with Oracle Hospitality or similar major PMS systems.
• Teams wanting a user-friendly, quick onboarding process with high satisfaction scores.
• Hotels operating in regions where ROH is active, including North America, Europe, and parts of Asia Pacific.

Not ideal if your hotel prefers a less mature or unreviewed platform, or if you require regional coverage outside ROH’s active markets.

What Type of Hotel Should Use Urway?

• Hotels in regions where Urway has strategic partnerships or integrations, such as Yanolja Cloud.
• Hotels willing to explore a newer platform without public review data.
• Teams that prioritize the latest technological features but are less concerned about proven track records.
• Hotels with flexible budgets for trialing emerging solutions.

Not ideal if your hotel prefers a platform with extensive user feedback, proven reliability, or detailed feature sets.

ROH vs Urway: The Bottom Line for Hotels

ROH and Urway are both payment processing options, but only ROH’s extensive review history, recent positive feedback, and feature depth make it a clear winner. ROH’s established presence in multiple regions and high support ratings demonstrate its readiness to serve hotels effectively.

Choose ROH if your hotel values proven results, comprehensive features, and reliable support. Its $100 monthly fee and strong integration options provide a straightforward path to streamlined payments.

Opt for Urway only if your hotel is open to testing a less proven solution and values regional partnerships or specific unlisted features. Given the current lack of reviews and transparency, Urway remains a riskier option for most hotels seeking dependable payment infrastructure.