The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 45 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
ROIBACK shines in ease of use and customer support , with exclusive features like Urgency messaging and Post-stay emails.
RoomStay shines .
Side-by-side ratings based on 45 verified hotelier reviews on HTR.
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| Starting Price | From $500/mo | Contact sales |
| Verified Reviews | 45 | 0 |
After analyzing 45 verified reviews, ROIBACK users most value its support and customer service, direct bookings optimization, technical improvements, while RoomStay users highlight . Click any theme to see what reviewers say.
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Support and customer service
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Direct bookings optimization
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Technical improvements
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Reporting and analytics
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Multi-language and user-friendly interface
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Payment gateways
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How each product ranks among Booking Engine vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | #29 8 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #22 18 reviews | — |
| Large (75-199 rooms) ▾ | #14 9 reviews | — |
| X-Large (200+ rooms) ▾ | #10 6 reviews | — |
By Property Type
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| Boutique ▾ | #24 15 reviews | — |
| Luxury ▾ | #23 15 reviews | — |
| Branded / Chain ▾ | #18 13 reviews | — |
| Extended Stay | #19 4 reviews | — |
By Region
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| North America | #18 4 reviews | — |
| Europe ▾ | #20 12 reviews | — |
| Asia Pacific ▾ | #10 14 reviews | — |
| Middle East | #14 3 reviews | — |
Choosing between Roiback's Booking Engine and RoomStay involves assessing which platform aligns best with your hotel’s needs. Both aim to increase direct bookings, but Roiback offers a comprehensive, feature-rich solution backed by a large user base and recent reviews, while RoomStay appears less established with limited review data. Your decision hinges on your hotel's size, technical needs, and growth ambitions.
Roiback boasts a significantly higher review count and recent positive feedback, making it the more reliable option today. RoomStay’s limited reviews suggest it may lack the maturity and robustness required for strategic growth. Are you ready to commit to a proven platform with extensive support, or are you exploring a less tested solution?
Roiback and RoomStay both serve hotels seeking to boost direct bookings, but they differ in maturity and scope. Roiback is an award-winning, globally used platform with over 2,000 hotels, offering a broad array of features, integrations, and regional support. In contrast, RoomStay, founded in 2020 with only 3 employees, appears to be in early stages, lacking recent reviews and detailed user feedback.
Roiback’s extensive feature set (34 unique features) and integrations with 27 partners provide a more comprehensive, tested solution. RoomStay’s minimal feature data and small user footprint mean less proven reliability and fewer integrations. Given the detailed reviews and recent feedback, Roiback’s platform is clearly more established for hotels prioritizing proven results. Would you prefer a platform with a decade of experience or a newer, less proven option?
If your hotel needs a versatile, feature-rich booking engine with proven track record, go with Roiback. Its extensive integration options, regional presence, and mature feature set make it ideal for hotels aiming to maximize direct bookings and improve operational efficiency.
If your hotel is a small property or startup seeking a simple, potentially cost-effective solution to start experimenting with direct bookings, RoomStay might appeal. However, with no recent reviews or detailed user feedback, it’s uncertain whether RoomStay can deliver on its promises at scale. For most established hotels, Roiback’s proven performance makes it the safer choice.
Roiback scores 4.49 out of 5 for ease of use, reflecting clear navigation, a user-friendly interface, and a smooth onboarding process supported by high customer support ratings (4.72/5). Users praise its intuitive design and detailed onboarding experience, making staff adoption straightforward.
RoomStay’s ease of use is undocumented, with no available ratings or reviews to evaluate. Its small team and limited feedback suggest its platform might lack the polish and user-friendliness of Roiback. Based on available data, Edge: Roiback.
Roiback’s platform offers 34 unique features, including urgency messaging, booking abandonment recovery, multi-room bookings, rate plan comparisons, social media integrations, and multi-currency support. These features cater to complex hotel needs and strategic marketing efforts.
RoomStay’s feature set is not detailed, with no unique features listed beyond its core booking functions. The lack of additional features and integrations limits its appeal for hotels seeking a comprehensive, scalable solution. Edge: Roiback.
Roiback’s support team scores 4.72/5, with numerous reviews highlighting responsiveness, expertise, and personalized attention. Hoteliers praise their dedicated account managers and proactive consulting, which help ensure platform success.
RoomStay’s support and support ratings are unavailable, and with a small team, it’s uncertain whether it can provide comparable service levels. Given the critical importance of support in booking engine success, Roiback’s high rating is a decisive advantage. Edge: Roiback.
Roiback connects with 27 verified partners, including key channel managers like SiteMinder and Oracle Hospitality, plus additional integrations with payment gateways, social media, and analytics tools. This broad connectivity supports seamless operations and marketing.
RoomStay has only 7 verified integrations, including notable partners like Stripe and Adyen but fewer overall options. The limited integrations could restrict your hotel’s ability to scale or customize its tech stack. Edge: Roiback.
Roiback’s review count of 43 over the last six months and recent positive feedback give it a high credibility score. Hoteliers consistently praise its ability to increase direct bookings and support business growth, especially in the luxury and city center segments.
RoomStay’s lack of recent reviews makes it impossible to gauge user satisfaction. Its small user base and absence of feedback suggest it has yet to establish trust or prove ROI at scale. Based on recent review activity, Edge: Roiback.
Roiback’s platform starts at $500/month, with no trial or implementation fees. This transparent, subscription-based pricing reflects its mature market presence and extensive features.
RoomStay’s pricing details are unavailable, making it difficult to compare costs directly. The lack of clear pricing and reviews raises questions about value and total cost of ownership. For transparency and proven investment, Roiback’s straightforward pricing is preferable.
Roiback is a well-established, feature-packed booking engine trusted by thousands of hotels worldwide. Its broad integrations, regional support, and high user ratings make it the clear choice for hotels serious about growth and efficiency.
RoomStay, while promising as a newer, smaller platform, currently lacks the review volume and features needed to confidently support larger or more complex hotels. Its future potential may be worth watching, but for now, Roiback’s proven track record makes it the recommended platform.
In summary, if you want a reliable, scalable solution with extensive support and proven results, Roiback should be your choice. If your hotel is small or testing the waters, RoomStay might be worth exploring, but it’s less likely to meet the needs of established properties aiming for substantial growth.
According to HTR's product database, Roiback | Booking Engine and Roomstay share 2 features. Here are the key differences — features one has that the other lacks.
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| Booking abandonment recapture | ||
| Multi-lingual | ||
| Multi-room bookings | ||
| Price comparison widget | ||
| Room substitutions | ||
| Urgency messaging |
Showing top differences. 22 more features differ between these products.
We analyzed 1 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"Partnering with Roiback has been a game-changer, as their innovative solutions and close support by our Direct Channel Specialist have empowered Jasmine City Group to reach new h..."
No published case study for this goal yet.
What hoteliers love
Roiback's dedicated support team, including account managers and direct channel specialists, receives high praise. Users commend their responsiveness,... Roiback's dedicated support team, including account managers and direct channel specialists, receives high praise. Users commend their responsiveness, expertise, and personalized consulting which have been instrumental in achieving business goals.
Roiback enhances direct bookings through a user-friendly booking engine, innovative direct sales strategies, and tools like loyalty programs and promo... Roiback enhances direct bookings through a user-friendly booking engine, innovative direct sales strategies, and tools like loyalty programs and promotional packages. Hotel operators report significant growth in online sales and improved direct channel visibility.
Critical feedback includes requests for speeding up the system's responsiveness, reducing technical glitches like duplications and error 404, and unif... Critical feedback includes requests for speeding up the system's responsiveness, reducing technical glitches like duplications and error 404, and unifying platforms to streamline processes. These technical enhancements are deemed necessary for a seamless user experience.
Where hoteliers push back
The platform's user-friendly and intuitive booking engine is appreciated, with mentions of smooth multi-language support and ease of use. However, som... The platform's user-friendly and intuitive booking engine is appreciated, with mentions of smooth multi-language support and ease of use. However, some users request improvements in default language settings and interface design for better user experience.
While the platform supports a variety of payment gateways, users suggest the need for expanding payment options, particularly integrating more local a... While the platform supports a variety of payment gateways, users suggest the need for expanding payment options, particularly integrating more local and international gateways to avoid connectivity issues.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Roiback | Booking Engine and Roomstay share many core Booking Engine features, but each has unique capabilities. Roiback | Booking Engine offers 27 verified integration partners, while Roomstay offers 7. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Roiback | Booking Engine leads in ease of use at 4.5/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Roiback | Booking Engine: No. Roomstay: No. Neither product currently offers a free tier. Most Booking Engine vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. ROIBACK has an HT Score of 72 and RoomStay has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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