roommaster booking engine vs. Simple Booking (Reservations System):
Which Is Right for You?

The Decision

Choosing between RoomMaster Booking Engine and Simple Booking hinges on your hotel’s specific needs and operational priorities. While both aim to streamline reservations and boost direct bookings, they differ significantly in features, user experience, and overall market presence. Your decision should reflect whether your focus is on comprehensive PMS integration and customization or on a broader marketing and multi-channel management approach.

RoomMaster offers a longstanding, robust solution with a sizable user base and recent positive reviews. Simple Booking, however, boasts a higher recent review count and scores, indicating stronger current performance. Which aligns better with your hotel’s growth plans?

Is RoomMaster or Simple Booking Better for Hotels?

RoomMaster is a fully customizable booking engine designed to turn your hotel website into a high-converting direct channel, with a focus on seamless PMS integration. Simple Booking, by contrast, emphasizes its integration with a broad hospitality ecosystem, offering a platform that centralizes bookings, marketing, and metasearch management.

Both products aim to reduce reliance on OTAs and increase direct revenues, but RoomMaster’s strength lies in its deep customization and long-standing reputation, while Simple Booking excels in its modern interface, ease of use, and marketing integrations. Given their different features, your choice depends on whether you prioritize customization or ease of operation.

Edge: RoomMaster.

RoomMaster vs Simple Booking: Which Should Your Hotel Choose?

If your hotel needs a highly flexible, customizable booking engine that integrates tightly with your PMS and backend systems, go with RoomMaster. It’s well-suited for hotels seeking granular control over their booking processes and a solution with proven reliability over decades.

If your hotel prioritizes a straightforward, user-friendly platform that emphasizes marketing tools, broad channel management, and ease of onboarding, Simple Booking is the better choice. It’s ideal for independent hotels or resorts looking for quick setup, high conversion, and access to extensive integrations without complex customization.

In summary, choose RoomMaster if operational flexibility and deep PMS integration are your priorities. Opt for Simple Booking if ease of use and marketing features are more critical.

Edge: RoomMaster.

Is RoomMaster or Simple Booking Easier to Use?

RoomMaster’s interface scores 4.43/5 for ease of use, with reviewers praising its straightforward back-office features and quick onboarding. Its older but familiar interface makes it accessible for staff with varying technical skills, and support is generally responsive, though some mention occasional delays.

Simple Booking scores even higher at 4.79/5, with recent reviews emphasizing its modern, intuitive design and simplified management. Users note that its interface is particularly pleasant for staff and guests, with fewer hurdles to adoption.

Edge: Simple Booking.

Which Has Better Features: RoomMaster or Simple Booking?

RoomMaster offers 32 shared features, with no exclusive features listed, focusing on customization, interactive calendars, and PMS integration. Its core strengths include real-time pricing, upselling, and detailed reporting, but lacks some marketing and payment features found in Simple Booking.

Simple Booking provides 12 unique features, including Facebook conversion tracking, Google Hotel Ads, Apple Pay, Google Pay, Stripe, PayPal, and customizable exit modals. These features enable better marketing, flexible payment options, and advanced user engagement tools—areas where RoomMaster has limited offerings.

Edge: Simple Booking.

Which Has Better Customer Support: RoomMaster or Simple Booking?

RoomMaster’s support scores 4.16/5, with reviewers appreciating helpful responses but citing occasional delays and inconsistent staff knowledge. Support is generally praised, but some users desire faster or more organized interactions.

Simple Booking’s customer support scores higher at 4.76/5, with recent reviews highlighting prompt, helpful, and real-time chat assistance. Users describe it as dependable, with a more responsive support team during the last six months.

Edge: Simple Booking.

Which Has More Integrations: RoomMaster or Simple Booking?

Both systems boast 56 verified integration partners, sharing nine common partners such as Cendyn, SiteMinder, and RateGain. RoomMaster’s unique integrations include Sage, GuestCentric, and Otelier, while Simple Booking extends to AdsHotel, Lybra Tech, and Customer Alliance.

Since both have the same total number of verified partners, the key is the specific integrations most relevant to your hotel’s ecosystem. If you rely on certain PMS or channel managers, check whether they are supported.

Edge: Tie.

Which Do Hoteliers Rate Higher: RoomMaster or Simple Booking?

RoomMaster’s overall rating is 4.31/5, with reviews mostly from boutique and resort hotels. Recent reviews highlight its ease of use, reliable support, and operational efficiency, especially for properties with complex needs.

Simple Booking’s rating is 0/5 but this appears to be an inconsistency; the review data indicates higher recent scores and a 97% likelihood to recommend, especially among independent and city-center hotels. Its recent reviews are more positive, reflecting current satisfaction.

Given the data, Simple Booking’s recent reviews and higher NPS suggest it's rated more favorably now.

Edge: Simple Booking.

How Much Do RoomMaster and Simple Booking Cost?

RoomMaster charges a flat base price of $500, with no freemium or monthly per-room charges, and no implementation fee. Simple Booking costs $200 per month, also without additional fees or trial info.

While RoomMaster’s higher price reflects its more extensive customization and integration capabilities, Simple Booking’s lower fee may appeal to smaller hotels or those seeking a quick, affordable solution.

What Type of Hotel Should Use RoomMaster?

• Hotels that need deep customization of their booking process, including complex rate management and upselling.
• Hotels with multiple properties seeking a unified booking platform.
• Hotels that require seamless PMS integration, especially with legacy systems.
• Properties looking for a scalable, commission-free solution with real-time data synchronization.

Not ideal if:

• Your hotel prioritizes straightforward setup over customization.
• You operate on a tight budget and need a lower-cost option.
• You prefer a system with extensive marketing features built-in.

What Type of Hotel Should Use Simple Booking?

• Independent hotels and resorts seeking an easy-to-use platform that boosts conversion.
• Hotels focusing on marketing efforts with built-in tools like Google Hotel Ads and Facebook tracking.
• Properties that want a central channel manager with automated availability synchronization.
• Hotels that value quick onboarding and a modern, friendly interface.

Not ideal if:

• You need highly customized booking flows.
• Your hotel requires deep integration with legacy PMS or complex operational tools.
• You seek advanced back-office management features beyond booking and marketing.

RoomMaster vs Simple Booking: The Bottom Line for Hotels

RoomMaster provides a mature, customizable booking engine suited for hotels with complex operational needs and legacy system integrations. Its ability to tailor the booking experience and connect with PMS makes it ideal for larger or multi-property hotels seeking control.

Simple Booking offers a modern, user-friendly platform with strong marketing and channel management features, especially appealing to independent hotels and resorts aiming for rapid setup and high conversion.

Choose RoomMaster if your hotel values extensive customization and integration with existing operational systems. Opt for Simple Booking if your goal is ease of use, marketing power, and quick deployment with a focus on direct bookings.

In conclusion, both systems serve different hotel profiles well. The current review data favors Simple Booking’s higher recent ratings and overall user satisfaction, making it the stronger choice for most hotels today.