roommaster Payments vs. Zil Money:
Which Is Right for You?

The Decision

Choosing between Roommaster Payments by Roommaster and Zil Money hinges on your hotel’s specific needs for payment processing. Both aim to streamline financial workflows, but they differ markedly in scope, recent performance, and integration capabilities. Your team must consider factors like user reviews, feature sets, and support quality to make an informed decision.

While Roommaster Payments has been around since 1994 with a focus on hospitality, its recent reviews highlight significant reliability issues. Zil Money, with more recent feedback, shows a stronger presence and higher user ratings, especially in ease of use and customer support. Which is the better fit for your hotel’s financial operations?

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Is Roommaster Payments or Zil Money Better for Hotels?

Roommaster Payments is designed specifically for hotel operations, offering in-house deposit management, pre-authorizations, and chargeback reduction. However, its recent reviews are overwhelmingly negative, citing system outages, errors, and poor support, casting doubt on its current reliability.

Zil Money, in contrast, provides a broad financial management platform with multiple payment options, virtual cards, and international transfer capabilities. It has a higher review count (54 vs. 20) and recent positive comments about reliability and ease of use, making it more trustworthy today.

Given these contrasting reviews, your team must decide if a specialized hotel payment system or a versatile financial platform better meets your operational needs.

Zil Money vs Roommaster Payments: Which Should Your Hotel Choose?

If your hotel prioritizes multi-channel payment acceptance, including Apple Pay, PayPal, and multi-currency settlements, Zil Money is the superior choice. It caters well to properties with complex financial flows and values ease of use, as reflected in its 4.5/5 UI rating and strong recent reviews.

Opt for Roommaster Payments if your team values deep hotel-specific integrations like refunds, chargeback management, and PCI compliance, especially if your property relies heavily on its PMS workflows. Yet, with only 20 reviews and frequent complaints about system outages and support, its reliability is questionable.

For most hotels, especially those seeking current usability and customer satisfaction, Zil Money’s recent review strength makes it the safer pick.

Is Roommaster Payments or Zil Money Easier to Use?

Roommaster Payments scores a 4.4/5 for ease of use, with praise for its straightforward interface and staff onboarding. Yet, recent reviews mention slow system speed, confusing report printing, and frequent outages that hinder daily operations, which complicates usability.

Zil Money edges out slightly with a 4.5/5 score, with reviewers noting its simple, intuitive platform, and seamless payments. Customer support is also praised for responsiveness, with fewer complaints about downtime or technical issues.

Edge: Zil Money.

Which Has Better Features: Roommaster Payments or Zil Money?

Roommaster Payments offers five exclusive features, including refund management, chargeback handling, tokenization, 3-D Secure payments, and PCI compliance—features tailored for hotel payment security and dispute resolution. However, it lacks recurring payments, multi-currency support, and acceptance of popular e-wallets.

Zil Money provides seven unique features such as recurring payments, multi-currency settlements, and acceptance of Apple Pay, Google Pay, PayPal, and American Express. Its platform also supports printable checks and international transfers, making it more versatile for varied financial needs.

Edge: Zil Money.

Which Has Better Customer Support: Roommaster Payments or Zil Money?

Roommaster Payments’ reviews indicate a support score of 4.45/5, with users appreciating the help when they get it, but recent feedback reveals frequent system outages and slow assistance. Some users report difficulty getting timely help during critical moments.

Zil Money maintains a 4.5/5 support rating with consistent praise for its quick, helpful responses. Users find its support team more responsive and capable of resolving issues efficiently, enhancing overall user confidence.

Edge: Zil Money.

Which Has More Integrations: Roommaster Payments or Zil Money?

Roommaster Payments boasts 56 verified partners, including integrations with Sage, GuestCentric, and Otelier, which helps hotels connect their financial workflows with existing systems.

Zil Money has no verified third-party integrations listed, limiting its ability to connect seamlessly with other hotel management tools. This could require manual processes or custom API work, adding complexity.

Edge: Roommaster Payments.

Which Do Hoteliers Rate Higher: Roommaster Payments or Zil Money?

Roommaster’s reviews, though limited to 20, are overwhelmingly negative, with common complaints about system errors and outages. It scores poorly in recent evaluations, indicating declining satisfaction.

Zil Money, with 54 reviews and recent feedback, shows a high approval rate of 87%, particularly among properties that value ease of use and reliable support. Its recent reviews highlight satisfaction with platform stability and customer service.

Edge: Zil Money.

How Much Do Roommaster Payments and Zil Money Cost?

Roommaster Payments costs $300 monthly, with no free tier or trial. Its pricing appears straightforward but does not include details about additional fees or transaction costs.

Zil Money charges $400 monthly, also with no trial or freemium option. Its pricing includes API access, but specific transaction fees are not provided, potentially leading to variable costs based on usage.

What Type of Hotel Should Use Roommaster Payments?

• Hotels that operate with a dedicated PMS and need integrated payments, especially if they already use InnQuest’s suite.
• Properties that require advanced fraud protection like 3-D Secure and PCI compliance.
• Hotels prioritizing in-house dispute management and chargeback handling.
• Teams that prefer hotel-specific features like deposit flexibility and reconciliation.

Not ideal if your hotel needs reliable uptime, modern UI, or seamless third-party integrations, given recent performance issues.

What Type of Hotel Should Use Zil Money?

• Hotels seeking flexible, multi-channel payment options, including Apple Pay, PayPal, and international transfers.
• Properties that manage multiple entities or international guests, benefiting from multi-currency support.
• Teams that want a straightforward, easy-to-use financial platform with minimal setup time.
• Hotels that value good customer support and reliable transaction processing.

Not ideal if your hotel relies heavily on deep integrations with other hotel platforms or needs extensive in-house dispute resolution features.

Zil Money vs Roommaster Payments: The Bottom Line for Hotels

The core difference lies in focus: Roommaster Payments is tailored for hotel-specific payment management but suffers from reliability issues. Zil Money offers a broader financial platform with multi-channel payment capabilities and higher recent user satisfaction.

Choose Roommaster if your hotel is already embedded in InnQuest’s ecosystem and needs integrated dispute or chargeback management. But be cautious of recent outages and support concerns.

Opt for Zil Money if you value ease of use, diverse payment options, and strong recent reviews confirming platform stability and support. Its higher overall rating and recent positive feedback make it a more dependable choice for most hotels today.

For properties prioritizing stability, rapid support, and versatile payment options, Zil Money stands out as the more suitable solution.