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Revinate (Ivy) vs. RUNNR.ai:
Which Is Right for You?
TLDR
We analyzed 69 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Revinate shines when it comes to multi-channel guest communication — especially for brand properties (4.9/5) , with exclusive features like SMS text messaging and Guest History.
RUNNR.ai shines when it comes to automation of guest inquiries , with exclusive features like Broadcast Messaging and Pre-programmed Guest Notifications.
How Does Revinate (Ivy) Compare to RUNNR.ai?
Side-by-side ratings based on 69 verified hotelier reviews on HTR.
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| Ease of Use |
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| Value for Money |
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| Starting Price | Contact sales | From $400/mo |
| Verified Reviews | 35 | 34 |
What Are the Pros and Cons of Revinate (Ivy) vs RUNNR.ai?
After analyzing 69 verified reviews, Revinate users most value its multi-channel guest communication, customer engagement and satisfaction, automated responses and smart features, while RUNNR.ai users highlight automation of guest inquiries, improvement in guest satisfaction, multichannel communication. Click any theme to see what reviewers say.
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Multi-Channel Guest Communication
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Automation of Guest Inquiries
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Customer Engagement and Satisfaction
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Improvement in Guest Satisfaction
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Automated Responses and Smart Features
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Multichannel Communication
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Support and Response Time Issues
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Cost Efficiency
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Technical Glitches and Improvements
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Integration with PMS/CRM
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Customization and Flexibility
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Potential Technology Improvements
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Flexibility and Customization
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Revinate vs RUNNR.ai: Rankings by Hotel Segment
How each product ranks among Guest Messaging Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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|---|---|---|
| Small (10-24 rooms) ▾ | #21 2 reviews | #15 4 reviews |
| Mid-Size (25-74 rooms) ▾ | #13 23 reviews | #14 17 reviews |
| Large (75-199 rooms) ▾ | #15 5 reviews | #21 2 reviews |
| X-Large (200+ rooms) | #14 3 reviews | #13 3 reviews |
By Property Type
| Segment |
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| Boutique ▾ | #21 10 reviews | #14 15 reviews |
| Luxury ▾ | #19 9 reviews | #13 12 reviews |
| Branded / Chain ▾ | #15 13 reviews | #19 7 reviews |
| Extended Stay | #18 2 reviews | #15 2 reviews |
By Region
| Segment |
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| North America ▾ | #8 35 reviews | #27 0 reviews |
| Europe ▾ | #22 0 reviews | #7 29 reviews |
| Asia Pacific | #17 0 reviews | — |
Which Features Does Revinate (Ivy) Have That RUNNR.ai Doesn't (and Vice Versa)?
According to HTR's product database, Revinate (Ivy) and RUNNR.ai share 12 features. Here are the key differences — features one has that the other lacks.
| Feature |
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|---|---|---|
| Automated Workflows | ||
| Broadcast Messaging | ||
| Guest History | ||
| Mobile App | ||
| Offer Campaigns | ||
| Open API | ||
| Room Upgrades Campaigns | ||
| SMS text messaging | ||
| Secured Data Protection | ||
| Tasks & Checklists | ||
| Upsell Fulfillment Tracking |
Showing top differences. 31 more features differ between these products.
Revinate vs RUNNR.ai: The Bottom Line
What hoteliers love
The ability to capture guest data and communicate through multiple channels, including phone info pre-call and text messaging, is highly valued. This... The ability to capture guest data and communicate through multiple channels, including phone info pre-call and text messaging, is highly valued. This feature enhances the guest experience by allowing for personalized and timely interactions, helping in both guest satisfaction and operational efficiency.
Revinate/Ivy allows properties to address guest issues before they escalate, leading to improved satisfaction scores. Features like pre-arrival texts... Revinate/Ivy allows properties to address guest issues before they escalate, leading to improved satisfaction scores. Features like pre-arrival texts and prompt responses to queries enhance the guest experience significantly.
Ivy's smart response feature helps significantly during peak times by addressing common guest queries efficiently. Users highlight that guests appreci... Ivy's smart response feature helps significantly during peak times by addressing common guest queries efficiently. Users highlight that guests appreciate the welcome texts and check-ins from Ivy, making communication smoother and more efficient.
Where hoteliers push back
Users have reported occasional technical glitches such as Ivy getting confused with informal vocabulary, delays in messages, and issues with automatio... Users have reported occasional technical glitches such as Ivy getting confused with informal vocabulary, delays in messages, and issues with automation. Continuous improvements and updates are suggested to enhance the reliability of the system.
There is a desire for more customization options, especially concerning chat templates and organizing responses based on specific property needs. Bett... There is a desire for more customization options, especially concerning chat templates and organizing responses based on specific property needs. Better organization capabilities would help teams manage communications more effectively.
Ranks higher for
Unique capabilities
What hoteliers love
RUNNR.ai automates the majority of guest inquiries, significantly reducing the workload on reception staff. The system provides instant, human-like re... RUNNR.ai automates the majority of guest inquiries, significantly reducing the workload on reception staff. The system provides instant, human-like responses, often without guests realizing they are interacting with AI, thereby enhancing both efficiency and guest experiences.
RUNNR.ai significantly improves guest satisfaction by enabling more efficient communication, allowing guests to receive quick responses and personal a... RUNNR.ai significantly improves guest satisfaction by enabling more efficient communication, allowing guests to receive quick responses and personal attention, which boosts their overall experience.
While RUNNR.ai supports WhatsApp and online platforms, suggestions include diversifying communication channels to include options like SMS, broadening... While RUNNR.ai supports WhatsApp and online platforms, suggestions include diversifying communication channels to include options like SMS, broadening reach especially in regions where WhatsApp is less common.
Where hoteliers push back
Users desire more seamless integration with Property Management Systems. While some progress has been made, expanding integration options would free u... Users desire more seamless integration with Property Management Systems. While some progress has been made, expanding integration options would free up additional staff time and improve system usability.
Users suggest enhancements such as Gmail integration, as well as more robust connectivity and communication options to further leverage the system's p... Users suggest enhancements such as Gmail integration, as well as more robust connectivity and communication options to further leverage the system's potential.
Ranks higher for
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About Revinate (Ivy) vs RUNNR.ai
Can Revinate (Ivy) replace RUNNR.ai?
It depends on your requirements. Revinate (Ivy) and RUNNR.ai share many core Guest Messaging Software features, but each has unique capabilities. Revinate (Ivy) offers 98 verified integration partners, while RUNNR.ai offers 17. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. Revinate (Ivy) leads in ease of use at 4.9/5 vs 4.8/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Revinate (Ivy) or RUNNR.ai offer a free plan?
Revinate (Ivy): No. RUNNR.ai: No. Neither product currently offers a free tier. Most Guest Messaging Software vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Revinate (Ivy) and RUNNR.ai?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Revinate has an HT Score of 26 and RUNNR.ai has 76. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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