Runtriz vs. Zaplox Premium Guest App:
Which Is Right for You?

The Decision

Choosing between Runtriz by Runtriz and Zaplox Premium Guest App hinges on your hotel’s operational needs and guest engagement priorities. Both products aim to enhance the guest experience through mobile and contactless solutions, but they differ significantly in scale, features, and recent user feedback. Runtriz, with its extensive global presence and higher review volume, offers a more comprehensive engagement platform, while Zaplox focuses primarily on contactless check-in and streamlined communication.

Your decision should consider the level of sophistication you require, the integration capabilities, and the specific hotel segment you serve. Are you looking for a broad, feature-rich platform or a targeted contactless solution?

Is Runtriz or Zaplox Better for Hotels?

Runtriz excels in delivering a multi-faceted guest engagement system, supporting features like multilingual functionalities, in-room controls, loyalty integration, and digital hotel compendiums. Its platform is designed for a wide range of property types, including luxury, resorts, and casinos, with over 2,500 properties served globally. The reviews emphasize its ease of communication and revenue-driving features, but some users cite challenges with PMS and mobile key integration.

Zaplox, on the other hand, specializes in contactless check-in, mobile keys, and guest communication, primarily targeting hotels seeking to minimize physical contact and streamline operations. Its user-friendly interface and focus on contactless experiences are praised, but it has a more limited feature set, and some reviews mention ongoing issues with full PMS integration, notably with Opera.

While Runtriz offers a more extensive feature set and higher review count (37 reviews, all recent), Zaplox’s simpler, contactless focus appeals to hotels prioritizing health safety and operational efficiency. Do you need a broad engagement platform or a streamlined contactless solution?

Runtriz vs Zaplox: Which Should Your Hotel Choose?

If your hotel needs a comprehensive guest engagement platform that enhances communication, drives revenue through upselling, and offers multi-language support, Runtriz is the better choice. Its broad feature set enables rich guest interactions, bookings, and loyalty programs, making it ideal for larger resorts, luxury hotels, or properties wanting an all-in-one solution.

If your primary goal is to deliver a contactless, mobile-first experience with quick check-in, mobile keys, and minimal staff interaction, Zaplox should be your pick. It is well-suited for boutique or city-center hotels that prioritize health safety and operational simplicity. For properties seeking to reduce front desk staffing and offer a seamless mobile journey, Zaplox delivers targeted value.

Ultimately, choose Runtriz if you value a full engagement ecosystem. Opt for Zaplox if your focus is contactless convenience with straightforward implementation.

Is Runtriz or Zaplox Easier to Use?

Runtriz’s user interface has a high usability score of 4.66/5, praised for its straightforward deployment and guest-friendly communication features. Its onboarding process is rated 4.23/5, with reviews highlighting its simple setup and staff acceptance, though some mention interface aesthetics could improve.

Zaplox scores lower on ease of use at 3.33/5, with reviews noting a generally intuitive app but acknowledging some challenges with full PMS integration and certain functionalities. Its onboarding experience is rated 4/5, and customer feedback emphasizes the importance of ease for staff and guests.

Edge: Runtriz.

Which Has Better Features: Runtriz or Zaplox?

Runtriz offers 10 shared features with Zaplox, including guest messaging, mobile pay, and multi-property solutions. It also boasts two unique features: multilingual support and a web-app interface, enhancing its versatility for diverse markets.

Zaplox provides five exclusive features—keyless entry, remote check-in, notifications, mobile app, and integrations with concierge and room services—making it ideal for contactless operations. While Zaplox’s features focus on streamlined guest entry and communication, Runtriz’s broader suite supports end-to-end guest engagement.

Edge: Runtriz, with its larger feature set and multi-language support.

Which Has Better Customer Support: Runtriz or Zaplox?

Runtriz has a slightly higher customer support rating at 4.51/5, with reviews emphasizing its responsiveness and ease of communication. Users mention that the platform’s support team is proactive and helpful, although some note room for improvement in integration assistance.

Zaplox scores 4/5, with reviews praising the responsiveness and availability of support. Guests and hoteliers appreciate the quick problem resolution, though some mention that full PMS integration remains a challenge, affecting overall support satisfaction.

Edge: Runtriz.

Which Has More Integrations: Runtriz or Zaplox?

Runtriz supports 14 verified partners, including major systems like Ariane, Guestware, and Amadeus. It shares seven partners with Zaplox, such as SALTO, Oracle Hospitality, and Vingcard, but also offers integrations with systems like OpenKey and Cendyn, supporting a broad tech ecosystem.

Zaplox has 17 verified partners, including Stayntouch, Mews, and Protel, providing extensive integration options. Despite this, some integrations, especially with PMS like Opera, are still evolving, impacting full automation.

Edge: Zaplox.

Which Do Hoteliers Rate Higher: Runtriz or Zaplox?

Runtriz’s overall rating of 4.77/5 reflects strong satisfaction across segments, especially with boutique, resort, and branded hotels. Its recent reviews praise its ease of communication, guest engagement tools, and revenue features, making it a trusted choice for a broad range of properties.

Zaplox’s rating of 3.33/5 is lower, with some highly satisfied boutique and city-center hotel users but more mixed feedback from independent properties. Recent reviews indicate appreciation for contactless features but highlight integration challenges.

Edge: Runtriz.

How Much Do Runtriz and Zaplox Cost?

Pricing for both products is not publicly disclosed, with no free tiers or trial options available. Implementation fees and monthly per-room charges are also not specified, requiring direct vendor contact for tailored quotes.

What Type of Hotel Should Use Runtriz?

• Hotels that want a full guest engagement platform supporting pre-arrival, in-stay, and post-stay services.
• Properties aiming to increase revenue through upselling and loyalty programs.
• Large resorts, casinos, and branded hotels seeking multi-property management.
• Hotels that require multilingual support and extensive customization.
• Teams that prioritize operational automation and guest personalization.

Not ideal if:

• You have a small boutique hotel with minimal guest engagement needs.
• Your budget is very limited, and you prefer simple, standalone solutions.
• You need quick, plug-and-play deployment without extensive integration.

What Type of Hotel Should Use Zaplox?

• Hotels focusing on contactless, mobile check-in and keyless entry.
• Boutique hotels or city-center properties wanting to minimize front desk staffing.
• Hotels seeking to enhance guest safety and hygiene post-pandemic.
• Properties wanting an easy-to-use app for guest communication and requests.
• Hotels aiming to streamline operations and reduce operational costs.

Not ideal if:

• You require a broad engagement platform beyond contactless check-in.
• Your hotel needs extensive PMS or system integrations.
• You prefer a solution with more advanced loyalty or upselling features.

Runtriz vs Zaplox: The Bottom Line for Hotels

Runtriz offers a broad, feature-rich platform with a high user satisfaction rating, suitable for hotels seeking a comprehensive guest engagement ecosystem. Its extensive integrations, multilingual support, and proven global presence make it ideal for large and diverse properties.

Zaplox provides a focused, contactless guest journey with easy mobile check-in, keys, and communication. It is best for properties prioritizing health safety, operational simplicity, and quick deployment, especially smaller boutique or city hotels.

If your hotel needs a complete engagement system, Runtriz is the clear choice. For a streamlined, safety-first contactless experience, Zaplox is the better fit.