Runtriz vs. STAY Guest App:
Which Is Right for You?

The Decision

Choosing between Runtriz by Runtriz and STAY Guest App hinges on your hotel’s specific needs for guest engagement and operational efficiency. Both solutions aim to enhance the guest experience through digital tools, but they differ significantly in features, scalability, and market presence. Your team must evaluate which platform aligns better with your property’s size, target segment, and existing tech infrastructure.

Runtriz boasts a more extensive global footprint and a larger number of recent reviews, indicating a mature and widely adopted platform. STAY, while growing rapidly, has fewer reviews and a smaller global reach but offers robust integration options and a straightforward user experience. Are you seeking a proven industry leader or a nimble, integrated solution?

Quick Verdict: Runtriz or STAY — Which Is the Clear Winner?

Runtriz leads in overall review volume and recent customer feedback, signaling a more tested and trusted platform. Its high ratings—4.77/5 overall—reflect consistent user satisfaction, especially in onboarding and customer support.

STAY, with a 3/5 overall rating and over 200 reviews, is appreciated for its ease of use and strong support but falls behind in overall user sentiment and recent feedback. If you prioritize a platform with proven stability and a broader market presence, Runtriz is the recommended choice. Conversely, if seamless integration and simplicity are paramount, STAY warrants consideration.

Is Runtriz or STAY Better for Hotels?

Runtriz and STAY both serve hotels seeking to digitize guest services, but they target different hotel profiles. Runtriz’s suite caters well to luxury, boutique, and casino hotels, thanks to its extensive feature set, including mobile check-in and payments, and its presence in over 120 countries. Its over 37 reviews in the last six months with high satisfaction scores reinforce its reliability, especially among larger chains.

STAY’s platform seems better suited for mid-sized to large hotel groups wanting to streamline operations via integrations with PMS and other systems, with 206 reviews mostly from larger hotel chains. Though its overall rating is lower, its focus on operational efficiency and user-friendly CMS makes it attractive for properties prioritizing internal process improvements.

Are you looking for a platform with a long track record and extensive global adoption, or one that emphasizes seamless operation within your existing systems?

Runtriz vs STAY: Which Should Your Hotel Choose?

If your hotel needs comprehensive guest engagement features—such as mobile check-in, mobile key, and in-app payments—Runtriz offers a better fit, especially for properties aiming to elevate luxury and personalized service. Its portfolio includes boutique hotels, resorts, casinos, and branded hotels, making it ideal for upscale properties.

If your primary goal is to digitize front desk operations, reduce queues, and improve staff workflows with robust system integrations, STAY’s intuitive CMS and analytics make it the better choice. It excels for properties seeking simple, quick-to-deploy solutions to improve operational efficiency at scale, especially for large chains like NH Hotels and Riu.

In summary, choose Runtriz for enhanced guest engagement and revenue features; pick STAY if operational digitization and seamless internal integrations are your priorities.

Is Runtriz or STAY Easier to Use?

Runtriz scores 4.66/5 for ease of use, with many reviewers highlighting its straightforward interface and simple guest communication features. However, some feedback points to room for improvement in modern aesthetics and Android device compatibility. Its onboarding process is rated 4.23/5 but experienced some connectivity issues, which can impact staff adoption.

STAY scores slightly higher at 4.78/5, with reviews praising its intuitive CMS and mobile app, making daily management easier for staff. Its implementation is often described as quick and simple, with many users appreciating the platform’s straightforward navigation.

Edge: STAY.

Which Has Better Features: Runtriz or STAY?

Runtriz offers 10 shared features plus 2 exclusive features—mobile check-in and payments—aimed at boosting guest engagement and revenue. Its unique features focus on contactless check-in, mobile pay, and in-room controls, making it a comprehensive platform for high-end hotels.

STAY provides 10 shared features, with 4 exclusive functionalities—chatbot, automated replies, message routing, and mobile app—tailored to streamline operations and enhance guest communication. Its automation capabilities improve staff efficiency and guest responsiveness.

Edge: Runtriz, for its advanced revenue-boosting features.

Which Has Better Customer Support: Runtriz or STAY?

Runtriz’s customer support scores 4.51/5, with reviews appreciating its responsiveness but noting some connectivity and PMS integration issues. Users describe the support as helpful but occasionally slow to resolve system-specific problems.

STAY scores higher at 4.83/5, with reviews emphasizing prompt, attentive support and smooth onboarding. Guests and hotel teams often mention the support team’s proactive approach, especially during system integration.

Edge: STAY.

Which Has More Integrations: Runtriz or STAY?

Runtriz integrates with 14 verified partners, including key vendors like Oracle Hospitality, Amadeus, and Infor. Its integration scope is more focused on hospitality-specific systems, but some users find the process complex, especially with older PMS systems.

STAY connects with 20 verified partners, including major platforms such as Hotelkit, Mews, and SiteMinder. Its broader integration ecosystem allows more flexible and quicker connections to various internal and third-party systems, supporting larger chains and diverse tech stacks.

Edge: STAY.

Which Do Hoteliers Rate Higher: Runtriz or STAY?

Runtriz’s overall rating of 4.77/5 is backed by 37 reviews, many from boutique and resort hotels, with high satisfaction about communication and check-in processes. Recent reviews emphasize its reliability and ease of use, especially in upscale environments.

STAY’s rating sits at 3/5 based on 206 reviews, primarily from large hotel groups and chains. Hotel staff value its operational efficiency and automation, but some guest-facing features are perceived as less robust.

Edge: Runtriz.

How Much Do Runtriz and STAY Cost?

Runtriz does not publicly disclose its pricing, indicating custom quotes based on hotel size and needs. It does not offer a freemium or trial option, potentially making it more costly upfront.

STAY charges a flat rate of $300 per month, with no free trial or implementation fees listed. Its transparent pricing makes budgeting easier, especially for mid- to large-scale hotels.

What Type of Hotel Should Use Runtriz?

• Hotels that want a comprehensive guest engagement platform, including mobile check-in, mobile key, and payment options.
• Properties aiming to increase revenue through upselling and targeted messaging.
• Hotels with the infrastructure to integrate with PMS and other systems.
• Resorts, casinos, and boutique hotels seeking scalable solutions.
• Teams that prioritize multilingual support and digital compendiums.

Not ideal if your hotel prefers a lower-cost, minimal-feature solution or if you rely heavily on PMS integration that’s not yet supported.

What Type of Hotel Should Use STAY?

• Hotels seeking to digitize operations and reduce front desk queues.
• Large hotel chains that want seamless internal system integration.
• Properties aiming for real-time updates, analytics, and automation.
• Hotels focused on sustainability by reducing paper and manual processes.
• Hotels that need a straightforward content management system with easy content updates.

Not ideal if your hotel requires extensive guest engagement features like mobile payments or if your property is in a region with limited language support options.

The Bottom Line for Hotels

Runtriz is a well-established, feature-rich platform ideal for upscale, boutique, and casino hotels wanting to improve guest engagement, upselling, and loyalty. Its broad market presence and high review volume underscore its reliability and global acceptance.

STAY is a strong contender for large hotel groups and chains prioritizing operational efficiency, system integrations, and simple onboarding. Its focus on streamlining internal workflows and reducing guest queues makes it especially suitable for properties seeking digital transformation.

If your priority is guest-facing engagement with advanced features, Runtriz is the clear choice. For hotels looking to optimize internal processes and integrate smoothly with existing systems, STAY offers a more streamlined, scalable option.