Compare Service Metrics Group vs SurvAI by Everguest Intelligence vs Loop CXM (by Benbria)

Service Metrics Group

Service Metrics Group

2 reviews
Everguest

SurvAI by Everguest Intelligence

1 reviews
Benbria

Loop CXM (by Benbria)

1 reviews

Compare Service Metrics Group vs SurvAI by Everguest Intelligence vs Loop CXM (by Benbria)

Guest Surveys & Feedback vendor comparison between Service Metrics Group vs SurvAI by Everguest Intelligence vs Loop CXM (by Benbria). Find out which Guest Surveys & Feedback is right for you based on realtime data from 4 verified hotelier reviews across 3 countries.

Service Metrics Group

Service Metrics Group

Ranked 11 (out of 25)

5.0
2 reviews
View profile
Everguest

Everguest

Ranked 13 (out of 25)

5.0
1 reviews
View profile
Benbria

Benbria

Ranked 14 (out of 25)

4.5
1 reviews
View profile

Ratings Summary

HT Score

Service Metrics Group

unranked HTScore Icon

SurvAI by Everguest Intelligence

unranked HTScore Icon

Loop CXM (by Benbria)

unranked HTScore Icon
Popularity

Service Metrics Group

2 verified reviews

SurvAI by Everguest Intelligence

1 verified reviews

Loop CXM (by Benbria)

1 verified reviews
Likelihood to Recommend

Service Metrics Group

100%

SurvAI by Everguest Intelligence

100%

Loop CXM (by Benbria)

90%
Ease of Use

Service Metrics Group

5

SurvAI by Everguest Intelligence

5

Loop CXM (by Benbria)

4
ROI

Service Metrics Group

5

SurvAI by Everguest Intelligence

5

Loop CXM (by Benbria)

4
Implementation

Service Metrics Group

Not enough data available

SurvAI by Everguest Intelligence

Not enough data available

Loop CXM (by Benbria)

Not enough data available
Customer Support

Service Metrics Group

5

Verified Customer Support

SurvAI by Everguest Intelligence

5

Verified Customer Support

Loop CXM (by Benbria)

5

Verified Customer Support

Certificate of Excellence

Service Metrics Group

SurvAI by Everguest Intelligence

Loop CXM (by Benbria)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Service Metrics Group

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

SurvAI by Everguest Intelligence

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Loop CXM (by Benbria)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Service Metrics Group
vs.
Everguest
vs.
Benbria

Customers

Top 3 Segments

Service Metrics Group

Other - 50%
Boutiques - 50%
Resorts - 0%

SurvAI by Everguest Intelligence

Resorts - 0%
Motels - 0%
Hostels - 0%

Loop CXM (by Benbria)

Resorts - 100%
Motels - 0%
Hostels - 0%
Featured clients
-

SurvAI by Everguest Intelligence

Everguest doesn’t have any featured brands available

-

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Pricing Available By Request

Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Everguest Average Everguest

Pricing Available By Request

Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Service Metrics Group

Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

SurvAI by Everguest Intelligence

Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Loop CXM (by Benbria)

Pricing Available By Request
Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Service Metrics Group
vs.
Everguest
vs.
Benbria

What Customers Are Saying

Most Recent Review

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

SurvAI by Everguest Intelligence

Real-time insights

Front Office Manager from Visegrad (Hungary)

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing
Most Positive Review

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

SurvAI by Everguest Intelligence

Real-time insights

Front Office Manager from Visegrad (Hungary)

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing
Most Critical

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

SurvAI by Everguest Intelligence

Real-time insights

Front Office Manager from Visegrad (Hungary)

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing
References
-

SurvAI by Everguest Intelligence

Everguest doesn’t have any references available
-

General Info

Screenshots

Service Metrics Group doesn't have any screenshots

Integrations

Service Metrics Group

Service Metrics Group doesn't have any integrations

SurvAI by Everguest Intelligence

Everguest doesn't have any integrations

Loop CXM (by Benbria)

Staff Collaboration Tools (4) Event Management Software (3) Housekeeping Software (3)
Recent Company Updates
-

SurvAI by Everguest Intelligence

Everguest doesn’t have any recent company updates

-
Recent Articles

Service Metrics Group

Service Metrics Group doesn’t have any recent articles

SurvAI by Everguest Intelligence

Everguest doesn’t have any recent articles