Compare Service Metrics Group vs GuestRevu (Surveys) vs SurvAI by Everguest Intelligence

Service Metrics Group

Service Metrics Group

2 reviews
GuestRevu

GuestRevu (Surveys)

434 reviews
Everguest

SurvAI by Everguest Intelligence

5 reviews

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Compare Service Metrics Group vs GuestRevu (Surveys) vs SurvAI by Everguest Intelligence

Guest Survey Software vendor comparison between Service Metrics Group vs GuestRevu (Surveys) vs SurvAI by Everguest Intelligence. Find out which Guest Survey Software is right for you based on realtime data from 441 verified hotelier reviews across 53 countries.

Service Metrics Group

Service Metrics Group

Ranked 11 (out of 25)

5.0
2 reviews
View profile
GuestRevu

GuestRevu

Ranked 1 (out of 25)

4.8
434 reviews
View profile
Everguest

Everguest

Ranked 8 (out of 25)

4.9
5 reviews
View profile

Ratings Summary

HT Score

Service Metrics Group

unranked HTScore Icon

GuestRevu (Surveys)

100 HTScore Icon

SurvAI by Everguest Intelligence

unranked HTScore Icon
Popularity

Service Metrics Group

2 verified reviews

GuestRevu (Surveys)

434 verified reviews

SurvAI by Everguest Intelligence

5 verified reviews
Likelihood to Recommend

Service Metrics Group

100%

GuestRevu (Surveys)

95%

SurvAI by Everguest Intelligence

98%
Ease of Use

Service Metrics Group

5

GuestRevu (Surveys)

4.7

SurvAI by Everguest Intelligence

4.8
ROI

Service Metrics Group

5

GuestRevu (Surveys)

4.6

SurvAI by Everguest Intelligence

5
Implementation

Service Metrics Group

Not enough data available

GuestRevu (Surveys)

4.6

SurvAI by Everguest Intelligence

Not enough data available
Customer Support

Service Metrics Group

5

Verified Customer Support

GuestRevu (Surveys)

4.7

Verified Customer Support

SurvAI by Everguest Intelligence

5

Verified Customer Support

Certificate of Excellence

Service Metrics Group

GuestRevu (Surveys)

SurvAI by Everguest Intelligence

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

Service Metrics Group

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GuestRevu (Surveys)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

SurvAI by Everguest Intelligence

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Service Metrics Group
vs.
GuestRevu
vs.
Everguest

Customers

Top 3 Segments

Service Metrics Group

Other - 50%
Boutiques - 50%
Resorts - 0%

GuestRevu (Surveys)

Boutiques - 21%
Resorts - 17%
Luxury Hotels - 11%

SurvAI by Everguest Intelligence

Resorts - 60%
Hostels - 20%
Motels - 0%
Featured clients
-

GuestRevu (Surveys)

GuestRevu doesn’t have any featured brands available

SurvAI by Everguest Intelligence

Everguest doesn’t have any featured brands available

Fit Score for Your Property

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Pricing

Pricing Benchmark

Pricing Available By Request

Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

GuestRevu Average GuestRevu

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Everguest Average Everguest

Service Metrics Group

Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

GuestRevu (Surveys)

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

SurvAI by Everguest Intelligence

Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
Custom Price Quote
Service Metrics Group
vs.
GuestRevu
vs.
Everguest
1-click quote request

What Customers Are Saying

Most Recent Review

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

GuestRevu (Surveys)

Excellent guest review platform

Group Marketing Manager

SurvAI by Everguest Intelligence

Guest Surveys & Feedback

Hotel manager from Felsotarkany (Hungary)
Most Positive Review

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

GuestRevu (Surveys)

Be up to date, full automatic

MD

SurvAI by Everguest Intelligence

All guest feedback in one place, a modern solution to increase your reputation!

Director
Most Critical

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

GuestRevu (Surveys)

Excellent company to work with.

General Manager

SurvAI by Everguest Intelligence

All guest feedback in one place, a modern solution to increase your reputation!

Director
References
-

GuestRevu (Surveys)

Kevin Charity
CEO The Coaching Inn Group

Gareth Jones
Revenue Supervisor Hotel Portmeirion & Castell Deudraeth

Kat Kunze
Global Sales Leader VISIONAPARTMENTS Zurich Albertstrasse

Laurence Wall
Director of Operations Crazy Bear Fitzrovia

SurvAI by Everguest Intelligence

Everguest doesn’t have any references available

General Info

Screenshots

Service Metrics Group doesn't have any screenshots

Integrations

Service Metrics Group

Service Metrics Group doesn't have any integrations

GuestRevu (Surveys)

Property Management Systems (22) Hotel Management Software (10) Booking Engine (8)
View all integrations (37)

SurvAI by Everguest Intelligence

Everguest doesn't have any integrations

Recent Company Updates
-

SurvAI by Everguest Intelligence

Everguest doesn’t have any recent company updates

Recent Articles

Service Metrics Group

Service Metrics Group doesn’t have any recent articles

SurvAI by Everguest Intelligence

Everguest doesn’t have any recent articles

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