2025 Winner HotelTechAwards
Hoteliers voted GuestRevu as the #1 Guest Survey Software provider in the 2025 HotelTechAwards
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Compare Service Metrics Group vs GuestService - Surveys vs GuestRevu (Surveys)
Guest Survey Software vendor comparison between Service Metrics Group vs GuestService - Surveys vs GuestRevu (Surveys). Find out which Guest Survey Software is right for you based on realtime data from 439 verified hotelier reviews across 54 countries.
Service Metrics Group
Ranked 12 (out of 26)
Guest Service
Ranked 10 (out of 26)
GuestRevu
Ranked 1 (out of 26)
2025 Winner HotelTechAwards
Hoteliers voted GuestRevu as the #1 Guest Survey Software provider in the 2025 HotelTechAwards.
Learn more
Learn more
Ratings Summary
Service Metrics Group
unranked
GuestService - Surveys
unranked
GuestRevu (Surveys)
100
Service Metrics Group
2 verified reviewsGuestService - Surveys
3 verified reviewsGuestRevu (Surveys)
434 verified reviewsService Metrics Group
GuestService - Surveys
GuestRevu (Surveys)
Service Metrics Group
GuestService - Surveys
GuestRevu (Surveys)
Service Metrics Group
GuestService - Surveys
GuestRevu (Surveys)
Service Metrics Group
Not enough data available
GuestService - Surveys
Not enough data available
GuestRevu (Surveys)
Service Metrics Group
Verified Customer Support
GuestService - Surveys
Verified Customer Support
GuestRevu (Surveys)
Verified Customer Support
Service Metrics Group
GuestService - Surveys
GuestRevu (Surveys)
Features
GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK
TOP Matches
vs.
vs.
Customers
Top 3 Segments
Service Metrics Group
Other - 50%
Boutiques - 50%
Resorts - 0%
GuestService - Surveys
Resorts - 100%
Motels - 0%
Hostels - 0%
GuestRevu (Surveys)
Boutiques - 21%
Resorts - 17%
Luxury Hotels - 11%
Featured clients
-
GuestService - Surveys
Guest Service doesn’t have any featured brands available
GuestRevu (Surveys)
GuestRevu doesn’t have any featured brands available
Fit Score for Your Property
Pricing
Service Metrics Group
Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
GuestService - Surveys
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
GuestRevu (Surveys)
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
What Customers Are Saying
Most Recent Review
Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)GuestService - Surveys
Reception team
Front Office from (Turkey)GuestRevu (Surveys)
Excellent guest review platform
Group Marketing ManagerMost Positive Review
Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)GuestService - Surveys
Enhancing our review score
Quality Manager from (Turkey)GuestRevu (Surveys)
Be up to date, full automatic
MDMost Critical
Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)GuestService - Surveys
Enhancing our review score
Quality Manager from (Turkey)GuestRevu (Surveys)
Excellent company to work with.
General ManagerReferences
-
GuestService - Surveys
Guest Service doesn’t have any references available
GuestRevu (Surveys)
Kevin Charity
CEO The Coaching Inn Group
CEO The Coaching Inn Group
Gareth Jones
Revenue Supervisor Hotel Portmeirion & Castell Deudraeth
Revenue Supervisor Hotel Portmeirion & Castell Deudraeth
Kat Kunze
Global Sales Leader VISIONAPARTMENTS Zurich Albertstrasse
Global Sales Leader VISIONAPARTMENTS Zurich Albertstrasse
Laurence Wall
Director of Operations Crazy Bear Fitzrovia
Director of Operations Crazy Bear Fitzrovia
General Info
Screenshots
Service Metrics Group doesn't have any screenshots
Integrations
Service Metrics Group
Service Metrics Group doesn't have any integrations
GuestService - Surveys
Property Management Systems (2)
Hotel Restaurant POS Systems (2)
Hotel Keyless Entry Systems (1)
GuestRevu (Surveys)
Property Management Systems (22)
Hotel Management Software (10)
Booking Engine (8)
Recent Company Updates
-
GuestService - Surveys
Guest Service doesn’t have any recent company updates
Recent Articles
Service Metrics Group
Service Metrics Group doesn’t have any recent articles
GuestService - Surveys
Guest Service doesn’t have any recent articles