Compare Service Metrics Group vs GuestService - Surveys vs Tripadvisor (Reputation Pro)

Service Metrics Group

Service Metrics Group

2 reviews
Guest Service

GuestService - Surveys

3 reviews
Tripadvisor

Tripadvisor (Reputation Pro)

1 reviews

Compare Service Metrics Group vs GuestService - Surveys vs Tripadvisor (Reputation Pro)

Guest Surveys & Feedback vendor comparison between Service Metrics Group vs GuestService - Surveys vs Tripadvisor (Reputation Pro). Find out which Guest Surveys & Feedback is right for you based on realtime data from 6 verified hotelier reviews across 3 countries.

Service Metrics Group

Service Metrics Group

Ranked 11 (out of 25)

5.0
2 reviews
View profile
Guest Service

Guest Service

Ranked 9 (out of 25)

5.0
3 reviews
View profile
Tripadvisor

Tripadvisor

Ranked 12 (out of 25)

5.0
1 reviews
View profile

Ratings Summary

HT Score

Service Metrics Group

unranked HTScore Icon

GuestService - Surveys

unranked HTScore Icon

Tripadvisor (Reputation Pro)

unranked HTScore Icon
Popularity

Service Metrics Group

2 verified reviews

GuestService - Surveys

3 verified reviews

Tripadvisor (Reputation Pro)

1 verified reviews
Likelihood to Recommend

Service Metrics Group

100%

GuestService - Surveys

100%

Tripadvisor (Reputation Pro)

100%
Ease of Use

Service Metrics Group

5

GuestService - Surveys

5

Tripadvisor (Reputation Pro)

5
ROI

Service Metrics Group

5

GuestService - Surveys

5

Tripadvisor (Reputation Pro)

4.5
Implementation

Service Metrics Group

Not enough data available

GuestService - Surveys

Not enough data available

Tripadvisor (Reputation Pro)

Not enough data available
Customer Support

Service Metrics Group

5

Verified Customer Support

GuestService - Surveys

4.3

Verified Customer Support

Tripadvisor (Reputation Pro)

4.5

Verified Customer Support

Certificate of Excellence

Service Metrics Group

GuestService - Surveys

Tripadvisor (Reputation Pro)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Service Metrics Group

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

GuestService - Surveys

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Tripadvisor (Reputation Pro)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Service Metrics Group
vs.
Guest Service
vs.
Tripadvisor

Customers

Top 3 Segments

Service Metrics Group

Other - 50%
Boutiques - 50%
Resorts - 0%

GuestService - Surveys

Resorts - 100%
Motels - 0%
Hostels - 0%

Tripadvisor (Reputation Pro)

Other - 100%
Resorts - 0%
Motels - 0%
Featured clients
-

GuestService - Surveys

Guest Service doesn’t have any featured brands available

-

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Pricing Available By Request

Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Guest Service Average Guest Service

Pricing Available By Request

Tripadvisor has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Service Metrics Group

Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

GuestService - Surveys

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Tripadvisor (Reputation Pro)

Pricing Available By Request
Tripadvisor has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Service Metrics Group
vs.
Guest Service
vs.
Tripadvisor

What Customers Are Saying

Most Recent Review

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

GuestService - Surveys

Reception team

Front Office from (Turkey)

Tripadvisor (Reputation Pro)

OS COMENTÁRIOS E INTERAÇÃO DOS NOSSOS CLIENTES

Reservas
Most Positive Review

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

Tripadvisor (Reputation Pro)

OS COMENTÁRIOS E INTERAÇÃO DOS NOSSOS CLIENTES

Reservas
Most Critical

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

Tripadvisor (Reputation Pro)

OS COMENTÁRIOS E INTERAÇÃO DOS NOSSOS CLIENTES

Reservas
References
-

GuestService - Surveys

Guest Service doesn’t have any references available
-

General Info

Screenshots

Service Metrics Group doesn't have any screenshots

Integrations

Service Metrics Group

Service Metrics Group doesn't have any integrations

GuestService - Surveys

Property Management Systems (2) Hotel Restaurant POS Systems (2) Hotel CRM & Email Marketing (1)

Tripadvisor (Reputation Pro)

Booking Engine (22) Channel Managers (22) Property Management Systems (20)
Recent Company Updates
-

GuestService - Surveys

Guest Service doesn’t have any recent company updates

-
Recent Articles

Service Metrics Group

Service Metrics Group doesn’t have any recent articles

GuestService - Surveys

Guest Service doesn’t have any recent articles

Tripadvisor (Reputation Pro)

Tripadvisor doesn’t have any recent articles