Compare Service Metrics Group vs TrustYou (Guest Surveys) vs Feedier

Service Metrics Group

Service Metrics Group

2 reviews
TrustYou

TrustYou (Guest Surveys)

284 reviews
Feedier

Feedier

0 reviews

Compare Service Metrics Group vs TrustYou (Guest Surveys) vs Feedier

Guest Surveys & Feedback vendor comparison between Service Metrics Group vs TrustYou (Guest Surveys) vs Feedier. Find out which Guest Surveys & Feedback is right for you based on realtime data from 286 verified hotelier reviews across 64 countries.

Service Metrics Group

Service Metrics Group

Ranked 11 (out of 25)

5.0
2 reviews
View profile
TrustYou

TrustYou

Ranked 2 (out of 25)

4.5
284 reviews
View profile
Feedier

Feedier

Ranked 26 (out of 25)

N/A
0 reviews
View profile

Ratings Summary

HT Score

Service Metrics Group

unranked HTScore Icon

TrustYou (Guest Surveys)

93 HTScore Icon

Feedier

unranked HTScore Icon
Popularity

Service Metrics Group

2 verified reviews

TrustYou (Guest Surveys)

284 verified reviews

Feedier

0 verified reviews
Likelihood to Recommend

Service Metrics Group

100%

TrustYou (Guest Surveys)

90%

Feedier

0%
Ease of Use

Service Metrics Group

5

TrustYou (Guest Surveys)

4.5

Feedier

0
ROI

Service Metrics Group

5

TrustYou (Guest Surveys)

4.2

Feedier

0
Implementation

Service Metrics Group

Not enough data available

TrustYou (Guest Surveys)

4.3

Feedier

Not enough data available
Customer Support

Service Metrics Group

5

Verified Customer Support

TrustYou (Guest Surveys)

4.4

Verified Customer Support

Feedier

0

Verified Customer Support

Certificate of Excellence

Service Metrics Group

TrustYou (Guest Surveys)

Feedier

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

Service Metrics Group

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

TrustYou (Guest Surveys)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Feedier

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Service Metrics Group
vs.
TrustYou
vs.
Feedier

Customers

Top 3 Segments

Service Metrics Group

Other - 50%
Boutiques - 50%
Resorts - 0%

TrustYou (Guest Surveys)

Resorts - 23%
City Center Hotels - 12%
Branded Hotels - 12%

Feedier

Resorts - 0%
Motels - 0%
Hostels - 0%
Featured clients
-

TrustYou (Guest Surveys)

-

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Pricing Available By Request

Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

TrustYou Average TrustYou

Pricing Available By Request

Feedier has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Service Metrics Group

Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

TrustYou (Guest Surveys)

Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Feedier

Pricing Available By Request
Feedier has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Service Metrics Group
vs.
TrustYou
vs.
Feedier

What Customers Are Saying

Most Recent Review

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

TrustYou (Guest Surveys)

It is a very valuable tool for our hotel

GM from Puerto Varas (Chile)

Feedier

Feedier doesn’t have any clients that have vouched for the product
Most Positive Review

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

TrustYou (Guest Surveys)

TrustYou is a good tool

General Manager

Feedier

Feedier doesn’t have any clients that have vouched for the product
Most Critical

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

TrustYou (Guest Surveys)

The trustyou tool has been a very useful tool for our business and has enabled us to reach our customers more directly in a very posisitve way

Director

Feedier

Feedier doesn’t have any clients that have vouched for the product
References
-

TrustYou (Guest Surveys)

Shanna Davis
Marketing Manager Ayres Hotels

Selim Imre
Rooms Division Manager Aska Hotels Baran

Eric Van Dijk
Managing Director MEININGER Hotel Berlin Central Station

-

General Info

Screenshots

Service Metrics Group doesn't have any screenshots

Integrations

Service Metrics Group

Service Metrics Group doesn't have any integrations

TrustYou (Guest Surveys)

Property Management Systems (24) Booking Engine (13) Hotel Management Software (13)

Feedier

Feedier doesn't have any integrations

Recent Articles

Service Metrics Group

Service Metrics Group doesn’t have any recent articles

Feedier

Feedier doesn’t have any recent articles