Sezam24 vs. Straiv:
Which Is Right for You?

The Decision

Choosing between Sezam24 by Sezam24 and straiv by straiv hinges on your hotel’s specific needs, operational scale, and guest experience goals. Both products solve the core challenge of contactless check-in, but they diverge in features, regional presence, and customer support, which impacts suitability.

Sezam24 emphasizes a straightforward, high-rated self-service check-in system with a focus on accuracy, multi-language support, and budget-friendly small hotels. Straiv offers a broader suite of digital services, stronger integration options, and a more extensive global presence, catering to hotels seeking comprehensive guest journey management. Are you prioritizing simplicity or a broader feature set?

Is Sezam24 or straiv Better for Hotels?

Sezam24 is ideal if your hotel operates with minimal staff, mainly in budget or small properties, and needs a reliable, straightforward check-in solution. Its high 5/5 overall rating and 100% likelihood to recommend from recent reviews demonstrate consistent quality, especially for properties that value accuracy, multilingual support, and easy implementation.

Straiv, with a 4.81/5 rating and more recent reviews (8 in the last 6 months), suits hotels aiming to streamline all aspects of the guest experience through digital services beyond check-in, such as messaging, upselling, and PMS integrations. If your hotel plans to scale or requires a multi-function platform with extensive partner integrations, straiv is more suited.

In essence, choose Sezam24 if your hotel’s focus is on a simple, highly rated check-in kiosk for budget properties. Opt for straiv if your hotel needs a full guest journey platform with a broader feature set and regional coverage.

Is Sezam24 or straiv Easier to Use?

Sezam24 boasts a perfect 5/5 ease-of-use rating, bolstered by its straightforward self-service kiosk interface, proven in reviews as “accurate, correct, and uninterrupted.” Its onboarding process is rated 5/5, and its simplicity appeals especially to small hotels with limited staff.

Straiv’s ease-of-use rating of 4.69/5 reflects a highly intuitive platform, praised for its user-friendly design and smooth guest journey. Its onboarding score of 4.62/5 indicates a slightly steeper learning curve, but support responsiveness helps mitigate this.

Edge: Sezam24.

Which Has Better Features: Sezam24 or straiv?

Sezam24 offers 10 exclusive features, including hotel website check-in portals, document scanning, pre-registration info collection, and multi-lingual support—key for budget hotels with multilingual guests. Its features focus on essential self-service check-in and operational accuracy.

Straiv provides 12 features, including mobile check-in, guest messaging, room service ordering, PMS integration, and pre-arrival upselling. Its platform supports a broad guest journey, from online check-in to personalized services, making it more versatile.

Edge: straiv.

Which Has Better Customer Support: Sezam24 or straiv?

Sezam24’s customer support is rated a perfect 5/5, with reviews emphasizing “accuracy, correctness, and uninterrupted work,” indicating highly reliable service and onboarding. Its support team appears highly responsive, especially valued by small hotels needing dependable help.

Straiv’s support scores 4.72/5, with recent reviews praising “quick problem resolution” and “helpful support,” though some users note occasional glitches. Its dedicated team actively develops the platform, ensuring ongoing improvements.

Edge: Sezam24.

Which Has More Integrations: Sezam24 or straiv?

straiv boasts 36 verified integrations, including major PMS systems like Oracle Hospitality, Protel, and apaleo, along with key partners like SALTO Systems and Hotelkit, offering a broad ecosystem for larger hotels or chains.

Sezam24, with 9 verified partners, includes common integrations like WuBook and HotelTime, but has fewer options overall, aligning with its focus on small, budget properties.

Edge: straiv.

Which Do Hoteliers Rate Higher: Sezam24 or straiv?

Sezam24’s perfect 5/5 rating from a single recent review highlights strong satisfaction among small, budget hotels. However, its limited review count (1) and regional presence suggest less global validation.

straiv’s 4.81/5 from 78 recent reviews across multiple countries, including Europe and other regions, shows broader, more recent user engagement. Hotels in diverse segments—city center, boutique, serviced apartments—rate it highly, especially for its comprehensive features.

Edge: straiv.

How Much Do Sezam24 and straiv Cost?

Sezam24 costs a flat $300 per month, with no free trial or implementation fees, making it budget-friendly for small hotels with straightforward needs. Its pricing structure favors property owners seeking simplicity and affordability.

straiv is priced at $500 per month without a trial, reflecting its broader features and integrations, suitable for hotels with larger budgets or those seeking a more comprehensive digital guest platform.

What Type of Hotel Should Use Sezam24?

• Hotels that operate with minimal staff and want a reliable self-service check-in kiosk.
• Budget properties or small hotels seeking a cost-effective, highly-rated solution.
• Hotels that prioritize multilingual support and accuracy in guest registration.
• Properties with a focus on operational efficiency and guest autonomy.
• Hotels that want a straightforward onboarding process with high support reliability.

Not ideal if your hotel:

• Needs extensive guest journey features beyond check-in.
• Seeks integrated payment solutions or PMS connectivity.
• Operates at a scale requiring multiple functionalities like upselling or guest messaging.
• Requires advanced marketing tools or local recommendations.

What Type of Hotel Should Use Straiv?

• Hotels aiming for a full digital guest journey, including messaging, upselling, and digital concierge.
• Hotels with multiple properties looking for extensive PMS and partner integrations.
• Properties that want to enhance operational efficiency with contactless check-in/out and mobile services.
• Hotels in regions where a broader international presence is essential.
• Hotels that value ongoing platform updates, strong support, and customizable modules.

Not ideal if your hotel:

• Only needs a simple check-in kiosk without additional features.
• Operates on a tight budget and prefers a lower-cost, minimal platform.
• Has limited internet or technical infrastructure.
• Prefers a localized, regional-focused solution without global integrations.

The Bottom Line for Hotels

Sezam24 excels at providing a straightforward, highly-rated self-check-in solution for small, budget hotels seeking simplicity and reliability. Its limited feature set and regional focus mean it’s best suited for properties prioritizing operational efficiency over extensive guest engagement.

Straiv offers a broader platform that manages the entire guest journey, with more integrations, features, and recent positive reviews from hotels across many countries. It’s ideal for properties needing a scalable, multi-function digital solution that enhances operational flows and guest satisfaction.

If your hotel prioritizes a simple, proven check-in kiosk, Sezam24 is the clear choice. For hotels committed to a comprehensive digital guest experience and extensive automation, straiv provides more value.

In conclusion, for most hotels seeking recent, high-volume reviews and a more versatile platform, straiv's wider adoption and ongoing development make it the stronger recommendation. However, if budget and simplicity are paramount, Sezam24 remains a solid, highly-rated option.