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Straiv
4.7 (83 REVIEWS)
HT Score
71 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Vasiliki, Hasini, Andreas + 17 more experts recommend Straiv
Read Recommendations
Straiv
Ranked 4 (out of 86) in Contactless Check-in
Straiv - Everyone Loves a Smooth Stay
95% recommended by 79 hotels
CPI Hotels, Atlantic Hotels, Ginn Hotels & 76 others
Bell - AI powered product analyst
I analyzed all of Straiv’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like straiv for its capabilities in streamlining processes, enhancing guest flexibility, and improving both time and quality management without requiring advanced IT knowledge. Benefits include efficient digital check-in features, integration with PMS like Oracle Suite 8, and customizable modules. Straiv's consistent development and strong support team are particularly praised, although some criticize slow interfaces and occasional glitches in the payment process.
CPI Hotels, Atlantic Hotels, Ginn Hotels & 76 others
Read their reviewsWhat Types of Hotels Straiv is Popular For
Size
2 | X-Small (1-9 room)
30 | Small (10-49 room)
19 | Mid-Sized (50-99 room)
26 | Large (100-499 room)
6 | X-Large (500+ room)
Country
64 | Germany
9 | Switzerland
3 | Austria
2 | United States
1 | Australia
1 | Albania
1 | Belgium
1 | Italy
Type
34 | City Center Hotels
31 | Bed & Breakfast & Inns
29 | Boutique Hotels
26 | Airport/Conference Hotels
24 | Limited Service & Budget Hotels
20 | Branded Hotels
18 | Extended Stay & Serviced Apartments
11 | Resorts
8 | Luxury Hotels
6 | Hostels
4 | Vacation Rentals & Villas
1 | Motels
Region
79 | Europe
2 | North America
1 | Oceania
Category
83 | Contactless Check-in
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What is Straiv?
Founded in 2015 | Headquarters in Stuttgart (Germany) | 18 employees
Straiv is a digital guest journey platform designed for the hospitality industry, offering features like online check-in and check-out, guest messaging, digital concierge services, and upselling opportunities. It enhances efficiency by streamlining hotel operations and allows guests to access services quickly and contactlessly on their smartphones, without needing to download an app. Straiv integrates smoothly with property management systems such as Oracle Suite 8, optimizing internal processes and improving guest experiences even for those without advanced IT skills. It's supported by a dedicated team, ensuring consistent development and seamless operation.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Straiv products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Straiv Reviews Analyzed: 67
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Straiv Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Straiv
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Straiv's Provided Description:
"With our solutions, hotels optimize internal work processes and hotel guests benefit from a quick, easy and contactless service via their own smartphone - no app download required. Provide the right hotel information and hotel services at the right time: - Online Check-in & -out - Guest Messaging - Digital Concierge - Upselling More than 3,400 hotels and hotel groups in 30 countries already rely on Straiv's solutions."
FAQs
Capabilities
Reduce operating costs
Reduce operating costs
Efficient processes reduce costs and create financial leeway
Relief for your team
Relief for your team
Digitally optimised routine processes lead to greater flexibility and less stress for your team.
Digital guest communication 24/7
Digital guest communication 24/7
Reach your guests individually with relevant information at the right time.
Smart check-in & hotel access
Smart check-in & hotel access
Enable your guests to make their stay as digital as they wish.
Automate and optimise your daily operations
Automate and optimise your daily operations
Every day spent without automation costs you money and drains your team’s energy. With tools like Digital Guest Directories and Upselling, you don’t just drive revenue—you significantly cut labour and admin costs through Online Check-ins and Digital Registration. Our clients save up to 2 hours a day on the check-in process alone, freeing up front office staff for more meaningful tasks.
Features
Pre-Arrival & Check-in
4/5 features
Information Collection
4/5 features
Translations
4/5 features
Payments & Authorization
4/5 features
Mobile Key
4/5 features
Upgrades & Upselling
4/5 features
Other
1/1 features
Available Add-ons & Modules
Upselling
Upselling Software
With Upselling, your hotel guests can conveniently and easily book additional offers during the check-in process, such as:
- Breakfast
- Higher Room Category
- Parking
- Early Check-in/ Late Check-out
- Individual Extras
Guest Messaging
Guest Messaging Software
Save time and relieve your staff. With straiv Guest Messaging, sending messages to your guests is completely automatic. You no longer need to create and send emails, WhatsApp messages or SMS manually.
NEW: Guest Messaging now also available with WhatsApp.
Digital Concierge
Hotel Guest Apps
Offer a contactless service in the hotel with the digital concierege. With our digital concierge you will increase additional sales, optimize room cleaning, receive better guest feedback and get more direct bookings.
The straiv chatbot brings artificial intelligence to your hotel. Available as an add-on for the Digital Concierge or directly on your hotel website, it revolutionizes digital guest care in the hotel industry.
Online Check-in & Check-out
Contactless Check-in
Experience how arrivals and departures can be more comfortable than ever – and say goodbye to long lines at the front desk. Our web check-in enables automated arrivals, eases the workload for your team, and boosts operational efficiency.
Digital Payment
Payments Processing Software
Whether PayPal, Apple Pay or credit card: digital payments give guests a fast, secure checkout experience – fully integrated into the digital guest journey. You stay in full control of payments, reduce errors, and benefit from reliable integrations with leading payment providers. You decide when payments are taken.
Digital Key
Hotel Keyless Entry Systems
Whether via smartphone, PIN or classic key card – you decide how your guests access their rooms
Straiv Reviews Summary
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.5/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, Straiv is the #5 most trending product in the Contactless Check-in category (out of 86) and the #521 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreStraiv’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Straiv Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Straiv Case Studies
Straiv doesn’t have any case studies available
References
"With Straiv, we have a strong partner at our side who is constantly evolving. The close, professional collaboration convinced us right from the start!"
Enrico Ungermann
General Manager @
Empire Riverside Hotel
"Reliable technology and smart service create the necessary space for genuine hospitality."
Alexander Herold
COO @
Avaneo Hotel Marktredwitz
"These automated emails are an indispensable aid for us in particular - our guests receive all the important information at the right time, and we significantly reduce the workload on our team."
Markus Eppinger
Managing Director @
Cloud NO7 Apartments
Featured Customers
Hotelier Rating
Looking for specific info?
9
A great tool that is constantly being further developed.
FO Manager from 10 to 24 room Bed & Breakfast & Inn in Garmisch-Partenkirchen (Germany)
Verified
8 months ago
Straiv impresses with reliable support and an app that generally runs smoothly in everyday use. Our guests find it easy to use, primarily due to its clear and user-friendly design. A particularly positive aspect is the Straiv team's continuous development of new features – such as chatbot solutions and WhatsApp integration. It's clear that...
Germany
Germany
FO Manager
Small Hotel
10
Everything is perfect
Chef from 10 to 24 room Bed & Breakfast & Inn in Nabburg (Germany)
Verified
8 months ago
The basic features are self-explanatory, and if not, customer service is always friendly and helpful, although I have rarely had the pleasure of calling them.
Germany
Germany
Chef
Small Hotel
10
Market leader in digital Journey
Revenue Manager from 500+ room Bed & Breakfast & Inn in Munich (Germany)
Verified
8 months ago
* Very easy setup.
* Services are always online.
* Backend is user friendly, so it's easy to use.
* Broadband connectivity.
* Support is amazing.
Germany
Germany
Revenue Manager
X-Large Hotel
4
Unfortunately, it's not yet fully developed.
GM from 10 to 24 room Bed & Breakfast & Inn in Uster (Switzerland)
Verified
8 months ago
The product has a good basic approach, but unfortunately it is far from mature and after only 3 months of operation, numerous individual components have failed.
Switzerland
Switzerland
GM
Small Hotel
10
We find straiv particularly good because it makes our digital guest journey simple, efficient and innovative.
COO from 50-74 room Boutique in Marktredwitz (Germany)
Verified
9 months ago
Three reasons why we particularly like straiv: It enables seamless communication with our guests before, during, and after their stay. The automation of many processes saves time and reduces potential errors. The integration of various functions (e.g., check-in/out, guest information) ensures a consistently excellent guest experience.
Germany
Germany
COO
Mid-Sized Hotel
10
A technically sophisticated, incredibly reliable solution
Reception manager from 25-49 room Bed & Breakfast & Inn in NeumarktinderOberpfalz (Germany)
Verified
9 months ago
The functionality of the interfaces is flawless and seamless, top-notch customer support and excellent guest reviews on a sensitive topic like digital check-in and digital room keys.
Germany
Germany
Reception manager
Small Hotel
10
It simply works!
Director of Front Office from 500+ room City Center Hotel in Berlin (Germany)
Verified
9 months ago
Straiv is still trying to work and cooperate with Protel, though this is very difficult.
Other competitors quitted Protel integration. Thank you for your patience!
Germany
Germany
Director of Front Office
X-Large Hotel
10
Seamless, Reliable, and Truly Supportive
Front desk from 100 to 199 room Boutique in Hamburg (Germany)
Verified
9 months ago
We’ve been using straiv for quite some time now and couldn’t be happier. The integrations run smoothly and reliably – exactly what you need in a busy hotel environment. The support stands out: fast, knowledgeable, and genuinely solution-oriented. It’s clear that the team understands their product and cares about helping their clients succee...
Germany
Germany
Front desk
Large Hotel
10
We would always choose the STRAIV solution again!
Assistant General Manager from 100 to 199 room Boutique in Erlangen (Germany)
Verified
9 months ago
We are always impressed by the intuitive handling of STRAIV; everything is logically structured and generally very user-friendly, even for non-techies.
Germany
Germany
Assistant General Manager
Large Hotel
8
Comprehensive
Management Assistant from 50-74 room in Crodo (Italy)
Verified
9 months ago
Automated email delivery, whenever we want. Emails can be designed individually. Digital check-in on-site or pre-check-in from home.
Italy
Italy
Management Assistant
Mid-Sized Hotel
- 1
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- 3
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- 9
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
straiv is a highly intuitive and effective digital guest journey solution that helps hotels modernize communication and operations while improving the overall guest experience. The platform seamlessly digitizes key touchpoints such as pre-arrival, check-in, in-stay communication, upselling, and check-out, creating a smooth and consistent experience for both guests and hotel teams.
Showing all answers to: "What does this product or service do well?"
straiv is a highly intuitive and effective digital guest journey solution that helps hotels modernize communication and operations while improving the overall guest experience. The platform seamlessly digitizes key touchpoints such as pre-arrival, check-in, in-stay communication, upselling, and check-out, creating a smooth and consistent experience for both guests and hotel teams.
straiv offers a seamless and mobile-first guest experience that simplifies everything from check-in to in-stay communication. Their intuitive interface empowers guests to request services like taxis or room service directly from their own device, without downloading an app. These requests are instantly transferred to hotelkit, where they’re assigned and resolved efficiently. This creates a streamlined, modern service experience for both guests and hotel teams.
An easy to setup and convenient way to realize digital guest journey for hotels and projects from small to big size. Very quick customer support and easy to understand handling rounds the offer of Code2Order up.
Code2Order is close to the customer and honest in their recommendations. They do not only sell but consult their customers on an ideal solution in order to optimize internal processes. Within an ever changing and challenging market situation they have learned that it is vital for a customer to feel comfortable with products which for some customers are fairly new. The digitalization becomes understandable thanks to the team which implements the products. Contactless Check-In will become normal in the future and the team of code2order explains every single detail on their solutions and which options are available to the client.
- great advice for interested parties
- very good support for clients and partner
- constant further development
- they keep what they promise
- very well working system
- great interface
- small bugs are fixed immediately
Question:
What differentiates this product or service from the competition?
Answer:
What stands out about straiv is its ease of use and thoughtful design. Both staff and guests can adopt the platform quickly without extensive training, which makes rollout fast and minimizes operational friction. The automation of recurring processes – from collecting guest data and preferences to handling requests and upsell offers – saves significant time for hotel teams and allows them to focus more on service and hospitality.
Showing all answers to: "What differentiates this product or service from the competition?"
What stands out about straiv is its ease of use and thoughtful design. Both staff and guests can adopt the platform quickly without extensive training, which makes rollout fast and minimizes operational friction. The automation of recurring processes – from collecting guest data and preferences to handling requests and upsell offers – saves significant time for hotel teams and allows them to focus more on service and hospitality.
straiv stands out for its holistic, multi-channel approach to the guest journey. Unlike tools that only focus on one aspect of guest communication, straiv brings together digital check-in/out, mobile room keys, and guest messaging in one cohesive system. Combined with the integration into hotelkit, it allows hotel teams to manage and respond to guest requests within their existing workflow, ensuring speed and accountability without switching platforms.
Easy Setup, easy every-day use, a lot of features can be customized to the clients corporate design. Super fast API interfaces to PMSes as well as to the marked leading lock systems are an offer you can't resist :)
They are very close to the technological evolution and trends within the industry and identify the customer needs on a property level rather than just sell products which may not even helpful to the customer.
same same
- great advice for interested parties
- very good support for clients and partner
- constant further development
- they keep what they promise
- very well working system
- great interface
- small bugs are fixed immediately
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
The straiv team deserves special mention for their hands-on support, responsiveness, and strong understanding of hotel operations. Implementation is well structured, and ongoing collaboration is proactive and solution-oriented. Overall, straiv is an excellent solution for hotels looking to streamline operations, enhance guest satisfaction, and unlock additional revenue through a modern, digital guest journey.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
The straiv team deserves special mention for their hands-on support, responsiveness, and strong understanding of hotel operations. Implementation is well structured, and ongoing collaboration is proactive and solution-oriented.
Overall, straiv is an excellent solution for hotels looking to streamline operations, enhance guest satisfaction, and unlock additional revenue through a modern, digital guest journey.
Make full use of the straiv by integrating with an operational tool like hotelkit. When guest requests flow directly into hotelkit, your team will handle them faster and more consistently, all from the tools they already use daily. It’s a small setup effort for a huge boost in guest satisfaction.
If you are looking for a solution that is combining API support to the main tools you use (PMS, payment, IBE, Lock Systems, e.g.) and integrates digital guest journey (messaging) and digital guest folder functions and many more in one platform: book a demo and see the functions for yourself!
Make sure to document the existing procedures and software and hardware in place in order to get a reliable and trustworthy answer from Code2Order. They will tell you which solutions will suit your property best and what steps are needed in order to be able to use their products.
The C2O team takes the time to present its digital processes to interested parties.
The hotelier should ask for specific advice for his/her hotel in order to find out how to achieve noticeably improved success through the use of a clear digitalization strategy.
Recommended by
Vasiliki Filippidou
Integrations & Marketplace Product Manager
@
dailypoint
Hasini Ganewita
Marketing Manager
@
hotelkit
Andreas Rhein
CEO
@
Der Hotelflüsterer™
Martin Gahn
CEO
@
Top Gahn Quality Coaching
Ricarda Müller
COO
@
ibelsa
Vasiliki Filippidou
Integrations & Marketplace Product Manager
@
dailypoint
Hasini Ganewita
Marketing Manager
@
hotelkit
Andreas Rhein
CEO
@
Der Hotelflüsterer™
Martin Gahn
CEO
@
Top Gahn Quality Coaching
Ricarda Müller
COO
@
ibelsa
Anja Hollmann
Vertrieb Software
@
Hoga-Data
Carolina Bartels
Head of Marketing
@
Smart Host
Gordon Schuringa
Global Partnerships
@
RoomPriceGenie
Dirk Heumann
Head of Business Development
@
Schulte-Schlagbaum
Annica Schröder
Consultant
@
Ibelsa
Moritz Klussmann
CEO & Founder
@
Customer Alliance
Carolin Wanzke-Boomers
Customer Success Manager
@
Toedt, Dr. Selk & Coll GmbH
Marco Tessitore
CSO
@
Smart Host GmbH
Marvin Speh
Co-Founder
@
RoomPriceGenie
Manfred Schoenegger
Owner
@
Residenz Allegra Soelden
Martin Mrongowius
Sales Manager
@
Global Office
Carina Stegmayer
Founder
@
GauVendi
Waldemar Glasner
Sales Manager Germany Area West/South
@
goingsoft Deutschland GmbH
Marvin Speh
Co-Founder
@
RoomPriceGenie
Sandro Berger
CEO
@
REBAG DATA AG
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Support
Unverified
Straiv has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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