straiv

4.7 (83 REVIEWS)

HTR Score icon
HT Score  
72 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Ranked 4 (out of 86) in Contactless Check-in

Straiv - Everyone Loves a Smooth Stay

More than 50% of straiv’s reviews come from Germany.

Bell avatar Bell - AI powered product analyst

I analyzed all of straiv’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like straiv for its capabilities in streamlining processes, enhancing guest flexibility, and improving both time and quality management without requiring advanced IT knowledge. Benefits include efficient digital check-in features, integration with PMS like Oracle Suite 8, and customizable modules. Straiv's consistent development and strong support team are particularly praised, although some criticize slow interfaces and occasional glitches in the payment process.

What Types of Hotels straiv is Popular For

Size

2 | X-Small (1-9 room)

29 | Small (10-49 room)

20 | Mid-Sized (50-99 room)

26 | Large (100-499 room)

6 | X-Large (500+ room)

Country

64 | Germany

9 | Switzerland

3 | Austria

2 | United States

1 | Australia

1 | Albania

1 | Belgium

1 | Italy

Type

34 | City Center Hotels

31 | Bed & Breakfast & Inns

29 | Boutique Hotels

26 | Airport/Conference Hotels

24 | Limited Service & Budget Hotels

20 | Branded Hotels

18 | Extended Stay & Serviced Apartments

11 | Resorts

8 | Luxury Hotels

6 | Hostels

4 | Vacation Rentals & Villas

1 | Motels

Region

79 | Europe

2 | North America

1 | Oceania

Category

83 | Contactless Check-in

What is straiv?

Founded in 2015 | Headquarters in Stuttgart (Germany) | 18 employees
Straiv is a digital guest journey platform designed for the hospitality industry, offering features like online check-in and check-out, guest messaging, digital concierge services, and upselling opportunities. It enhances efficiency by streamlining hotel operations and allows guests to access services quickly and contactlessly on their smartphones, without needing to download an app. Straiv integrates smoothly with property management systems such as Oracle Suite 8, optimizing internal processes and improving guest experiences even for those without advanced IT skills. It's supported by a dedicated team, ensuring consistent development and seamless operation.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of straiv products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by straiv

FAQs

straiv Alternatives

Not sure if straiv is right for your hotel? Here are similar Contactless Check-in vendors that could be a good fit for your hotel:

Features

Pre-Arrival & Check-in

4/5 features

Information Collection

4/5 features

Translations

4/5 features

Payments & Authorization

4/5 features

Mobile Key

4/5 features

Available Add-ons & Modules

Upselling

Upselling Software
With Upselling, your hotel guests can conveniently and easily book additional offers during the check-in process, such as: - Breakfast - Higher Room Category - Parking - Early Check-in/ Late Check-out - Individual Extras

PREMIUM ADD-ON

Guest Messaging

Guest Messaging Software
Save time and relieve your staff. With straiv Guest Messaging, sending messages to your guests is completely automatic. You no longer need to create and send emails, WhatsApp messages or SMS manually. NEW: Guest Messaging now also available with WhatsApp.

PREMIUM ADD-ON

Digital Concierge

Concierge Software
Offer a contactless service in the hotel with the digital concierege. With our digital concierge you will increase additional sales, optimize room cleaning, receive better guest feedback and get more direct bookings. The straiv chatbot brings artificial intelligence to your hotel. Available as an add-on for the Digital Concierge or directly on your hotel website, it revolutionizes digital guest care in the hotel industry.

PREMIUM ADD-ON

Q1 '26 Contactless Check-in Survey Insights

Is straiv a good fit for your hotel?

Small
94% (129)
#1 of 10

Duve is commonly considered an alternative to straiv for Small hotels, as both platforms offer streamlined guest communication and contactless check-in features, though Duve is particularly noted for its centralized guest communication hub that simplifies interactions and automates tasks, which can be beneficial for properties looking to reduce operational workload.

Mid-sized
95% (1,046)
#1 of 9

Canary Technologies is commonly considered an alternative to straiv for Mid-sized hotels (25-199 rooms), with particular strengths in seamless guest communication and secure digital payment processes, although its reporting and analytics capabilities could offer more customization according to user feedback.

Enterprise
95% (102)
#1 of 5

Canary Technologies is commonly considered an alternative to straiv for X Large hotels due to its robust integration capabilities with major property management systems such as Opera, which facilitates seamless workflows and reduces manual entry, alongside providing advanced guest messaging and upselling tools that enhance operational efficiency and revenue optimization.

Luxury Hotels
95% (577)
#1 of 11

Canary Technologies is commonly considered an alternative to straiv for Luxury hotels due to its seamless contactless check-in solution that integrates efficiently with property management systems, and its robust guest communication tools that foster better engagement and operational efficiency.

Extended Stay & Serviced Apartments
96% (118)
#1 of 7

Canary Technologies is commonly considered an alternative to straiv for Extended-Stay-Serviced-Apartments hotels due to its user-friendly interface and strong security features, which streamline operations and enhance the guest experience, though integration challenges and occasional AI inaccuracies may warrant cautious evaluation for some hotels.

Limited Service & Budget Hotels
95% (518)
#1 of 8

Canary Technologies is commonly considered an alternative to straiv for Limited-Service-Budget hotels due to its intuitive guest messaging and contactless check-in features that streamline front desk operations and improve communication efficiency, although some users have noted limitations in PMS integration.

Europe
93% (220)
#1 of 10

Duve is commonly considered an alternative to straiv for Europe hotels, often due to its ability to streamline guest communications and enhance the check-in process while offering flexibility in upsell options, despite connectivity challenges with some property management systems.

Switzerland
99% (17)
#1 of 2

LIKE MAGIC is commonly considered an alternative to straiv for Ch hotels due to its seamless integration with existing systems and intuitive, guest-centric digital experience, although both options still face challenges in optimizing certain functionalities.

Germany
91% (17)
#2 of 2

Duve is commonly considered an alternative to straiv for De hotels due to its efficient contactless check-in system that simplifies the check-in process and enhances guest experience, though some users have noted challenges with onboarding and occasional technical inconsistencies.

Full 2026 Contactless Check-in Survey Findings

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straiv Reviews Summary

4.7
Excellent
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.5/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, straiv is the #4 most trending product in the Contactless Check-in category (out of 86) and the #188 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

straiv’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
72 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

straiv Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Straiv Average Straiv

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Compare straiv to Top Alternatives

Duve - Online Check-in
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Offer your guests to check-in online before their arrival so they can skip the long lines at reception! Contactless is the new standard.

View top straiv alternatives
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Straiv Reviews

Hotelier Rating

Excellent
75
Very Good
4
Average
2
Poor
1
Terrible
1

Property Size

  • X-Small (2)
  • Small (29)
  • Mid-Sized (20)
  • Large (26)
  • X-Large (6)

Country

  • Germany
    Germany
    (64)
  • Switzerland
    Switzerland
    (9)
  • Austria
    Austria
    (3)
  • United States
    United States
    (2)
  • Australia
    Australia
    (1)
  • Albania
    Albania
    (1)
  • Belgium
    Belgium
    (1)
  • Italy
    Italy
    (1)

Region

  • North America
    North America
    (2)
  • Europe
    Europe
    (79)
  • Oceania
    Oceania
    (1)
9

A great tool that is constantly being further developed.

FO Manager from 10 to 24 room Bed & Breakfast & Inn in Garmisch-Partenkirchen (Germany)

Verified
7 months ago
Straiv impresses with reliable support and an app that generally runs smoothly in everyday use. Our guests find it easy to use, primarily due to its clear and user-friendly design. A particularly positive aspect is the Straiv team's continuous development of new features – such as chatbot solutions and WhatsApp integration. It's clear that...
Country Germany
FO Manager
Small Hotel
10

Everything is perfect

Chef from 10 to 24 room Bed & Breakfast & Inn in Nabburg (Germany)

Verified
7 months ago
The basic features are self-explanatory, and if not, customer service is always friendly and helpful, although I have rarely had the pleasure of calling them.
Country Germany
Chef
Small Hotel
10

Market leader in digital Journey

Revenue Manager from 500+ room Bed & Breakfast & Inn in Munich (Germany)

Verified
7 months ago
* Very easy setup. * Services are always online. * Backend is user friendly, so it's easy to use. * Broadband connectivity. * Support is amazing.
Country Germany
Revenue Manager
X-Large Hotel
4

Unfortunately, it's not yet fully developed.

GM from 10 to 24 room Bed & Breakfast & Inn in Uster (Switzerland)

Verified
7 months ago
The product has a good basic approach, but unfortunately it is far from mature and after only 3 months of operation, numerous individual components have failed.
Country Switzerland
GM
Small Hotel
10

We find straiv particularly good because it makes our digital guest journey simple, efficient and innovative.

COO from 50-74 room Boutique in Marktredwitz (Germany)

Verified
7 months ago
Three reasons why we particularly like straiv: It enables seamless communication with our guests before, during, and after their stay. The automation of many processes saves time and reduces potential errors. The integration of various functions (e.g., check-in/out, guest information) ensures a consistently excellent guest experience.
Country Germany
COO
Mid-Sized Hotel
10

A technically sophisticated, incredibly reliable solution

Reception manager from 25-49 room Bed & Breakfast & Inn in NeumarktinderOberpfalz (Germany)

Verified
7 months ago
The functionality of the interfaces is flawless and seamless, top-notch customer support and excellent guest reviews on a sensitive topic like digital check-in and digital room keys.
Country Germany
Reception manager
Small Hotel
10

It simply works!

Director of Front Office from 500+ room City Center Hotel in Berlin (Germany)

Verified
7 months ago
Straiv is still trying to work and cooperate with Protel, though this is very difficult. Other competitors quitted Protel integration. Thank you for your patience!
Country Germany
Director of Front Office
X-Large Hotel
10

Seamless, Reliable, and Truly Supportive

Front desk from 100 to 199 room Boutique in Hamburg (Germany)

Verified
7 months ago
We’ve been using straiv for quite some time now and couldn’t be happier. The integrations run smoothly and reliably – exactly what you need in a busy hotel environment. The support stands out: fast, knowledgeable, and genuinely solution-oriented. It’s clear that the team understands their product and cares about helping their clients succee...
Country Germany
Front desk
Large Hotel
10

We would always choose the STRAIV solution again!

Assistant General Manager from 100 to 199 room Boutique in Erlangen (Germany)

Verified
7 months ago
We are always impressed by the intuitive handling of STRAIV; everything is logically structured and generally very user-friendly, even for non-techies.
Country Germany
Assistant General Manager
Large Hotel
8

Comprehensive

Management Assistant from 50-74 room in Crodo (Italy)

Verified
8 months ago
Automated email delivery, whenever we want. Emails can be designed individually. Digital check-in on-site or pre-check-in from home.
Country Italy
Management Assistant
Mid-Sized Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 9

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

straiv is a highly intuitive and effective digital guest journey solution that helps hotels modernize communication and operations while improving the overall guest experience. The platform seamlessly digitizes key touchpoints such as pre-arrival, check-in, in-stay communication, upselling, and check-out, creating a smooth and consistent experience for both guests and hotel teams.

Question:

What differentiates this product or service from the competition?

Answer:

What stands out about straiv is its ease of use and thoughtful design. Both staff and guests can adopt the platform quickly without extensive training, which makes rollout fast and minimizes operational friction. The automation of recurring processes – from collecting guest data and preferences to handling requests and upsell offers – saves significant time for hotel teams and allows them to focus more on service and hospitality.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The straiv team deserves special mention for their hands-on support, responsiveness, and strong understanding of hotel operations. Implementation is well structured, and ongoing collaboration is proactive and solution-oriented. Overall, straiv is an excellent solution for hotels looking to streamline operations, enhance guest satisfaction, and unlock additional revenue through a modern, digital guest journey.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 17 recommend
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Support

Unverified

straiv has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
Suppo Info Image Green check icon

2026

Learn more about the GCSC Certification

Request a Quote

Response Time

Less than a day

Recommended

95%

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