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Straiv
4.7 (103 REVIEWS)
HT Score
78 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Ulrich Martin, Ulrich Martin, Vasiliki + 19 more experts recommend Straiv
Read Recommendations
Straiv
Ranked 3 (out of 89) in Contactless Check-in
Straiv - Everyone Loves a Smooth Stay
95% recommended by 99 hotels
CPI Hotels, Atlantic Hotels, Ginn Hotels & 96 others
Bell - AI powered product analyst
I analyzed all of Straiv’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Straiv is seen as a practical contactless check-in platform that speeds arrivals, reduces front-desk workload, and improves guest convenience through online check-in, pre-arrival messaging, and digital payment. Hotels also value its integrations, multilingual guest communication, and room access workflows, but want stronger upselling, better reporting, more stable backend/admin tools, and broader mobile/kiosk support.
CPI Hotels, Atlantic Hotels, Ginn Hotels & 96 others
Read their reviewsWhat Types of Hotels Straiv is Popular For
Size
2 | X-Small (1-9 room)
42 | Small (10-49 room)
27 | Mid-Sized (50-99 room)
24 | Large (100-499 room)
8 | X-Large (500+ room)
Country
80 | Germany
11 | Switzerland
5 | Austria
2 | United States
1 | Australia
1 | Albania
1 | Belgium
1 | Italy
Type
39 | City Center Hotels
36 | Bed & Breakfast & Inns
33 | Boutique Hotels
29 | Airport/Conference Hotels
25 | Limited Service & Budget Hotels
22 | Extended Stay & Serviced Apartments
21 | Branded Hotels
11 | Resorts
10 | Luxury Hotels
7 | Hostels
4 | Vacation Rentals & Villas
1 | Motels
Region
99 | Europe
2 | North America
1 | Oceania
Category
103 | Contactless Check-in
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What is Straiv?
Founded in 2015 | Headquarters in Stuttgart (Germany) | 18 employees
Straiv is a digital guest journey platform designed for the hospitality industry, offering features like online check-in and check-out, guest messaging, digital concierge services, and upselling opportunities. It enhances efficiency by streamlining hotel operations and allows guests to access services quickly and contactlessly on their smartphones, without needing to download an app. Straiv integrates smoothly with property management systems such as Oracle Suite 8, optimizing internal processes and improving guest experiences even for those without advanced IT skills. It's supported by a dedicated team, ensuring consistent development and seamless operation.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Straiv products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Straiv Reviews Analyzed: 17
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Straiv Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Straiv
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Straiv's Provided Description:
"With our solutions, hotels optimize internal work processes and hotel guests benefit from a quick, easy and contactless service via their own smartphone - no app download required. Provide the right hotel information and hotel services at the right time: - Online Check-in & -out - Guest Messaging - Digital Concierge - Upselling More than 3,400 hotels and hotel groups in 30 countries already rely on Straiv's solutions."
FAQs
Capabilities
Reduce operating costs
Reduce operating costs
Efficient processes reduce costs and create financial leeway
Relief for your team
Relief for your team
Digitally optimised routine processes lead to greater flexibility and less stress for your team.
Digital guest communication 24/7
Digital guest communication 24/7
Reach your guests individually with relevant information at the right time.
Smart check-in & hotel access
Smart check-in & hotel access
Enable your guests to make their stay as digital as they wish.
Automate and optimise your daily operations
Automate and optimise your daily operations
Every day spent without automation costs you money and drains your team’s energy. With tools like Digital Guest Directories and Upselling, you don’t just drive revenue—you significantly cut labour and admin costs through Online Check-ins and Digital Registration. Our clients save up to 2 hours a day on the check-in process alone, freeing up front office staff for more meaningful tasks.
Features
Pre-Arrival & Check-in
4/5 features
Information Collection
4/5 features
Translations
4/5 features
Payments & Authorization
4/5 features
Mobile Key
4/5 features
Upgrades & Upselling
4/5 features
Other
1/1 features
Available Add-ons & Modules
Upselling
Upselling Software
With Upselling, your hotel guests can conveniently and easily book additional offers during the check-in process, such as:
- Breakfast
- Higher Room Category
- Parking
- Early Check-in/ Late Check-out
- Individual Extras
Guest Messaging
Guest Messaging Software
Save time and relieve your staff. With straiv Guest Messaging, sending messages to your guests is completely automatic. You no longer need to create and send emails, WhatsApp messages or SMS manually.
NEW: Guest Messaging now also available with WhatsApp.
Digital Concierge
Hotel Guest Apps
Offer a contactless service in the hotel with the digital concierege. With our digital concierge you will increase additional sales, optimize room cleaning, receive better guest feedback and get more direct bookings.
The straiv chatbot brings artificial intelligence to your hotel. Available as an add-on for the Digital Concierge or directly on your hotel website, it revolutionizes digital guest care in the hotel industry.
Online Check-in & Check-out
Contactless Check-in
Experience how arrivals and departures can be more comfortable than ever – and say goodbye to long lines at the front desk. Our web check-in enables automated arrivals, eases the workload for your team, and boosts operational efficiency.
Digital Payment
Payments Processing Software
Whether PayPal, Apple Pay or credit card: digital payments give guests a fast, secure checkout experience – fully integrated into the digital guest journey. You stay in full control of payments, reduce errors, and benefit from reliable integrations with leading payment providers. You decide when payments are taken.
Digital Key
Hotel Keyless Entry Systems
Whether via smartphone, PIN or classic key card – you decide how your guests access their rooms
Straiv Reviews Summary
Ease of Use
4.6/5
Customer Support
4.7/5
ROI
4.4/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, Straiv is the #3 most trending product in the Contactless Check-in category (out of 89) and the #172 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreStraiv’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Straiv Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Straiv Case Studies
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References
"With Straiv, we have a strong partner at our side who is constantly evolving. The close, professional collaboration convinced us right from the start!"
Enrico Ungermann
General Manager @
Empire Riverside Hotel
"Reliable technology and smart service create the necessary space for genuine hospitality."
Alexander Herold
COO @
Avaneo Hotel Marktredwitz
"These automated emails are an indispensable aid for us in particular - our guests receive all the important information at the right time, and we significantly reduce the workload on our team."
Markus Eppinger
Managing Director @
Cloud NO7 Apartments
Featured Customers
Hotelier Rating
Looking for specific info?
9
Guest data flows into PMS and saves paper — but can lag on tablets
Deputy Hotel Manager from 25-49 room Airport/Conference Hotel in Schluchsee (Germany)
Verified
1 days ago
Guest Data comes directly into PMS (protel).
Saves a lot of paper and storage scape.
User friendly and employer friendly use.
Germany
Germany
Deputy Hotel Manager
Small Hotel
10
Good support and strong partner connections — but editing mailings is time-consuming
Assistant to the CEO from 25-49 room Boutique in Tegernheim (Germany)
Verified
12 days ago
Good support and a great product with regular updates. A strong network from hotelnext.io, as well as excellent connections to partners.
Germany
Germany
Assistant to the CEO
Small Hotel
10
Flexible contactless check-in with strong upselling — reservation numbers could be smoother
Buchungsabwicklung from 75-99 room in Xanten (Germany)
Verified
12 days ago
We use Straiv for our contactless check-in and therefore do not offer a staffed reception. We especially appreciate the flexibility and the diverse possibilities that Straiv offers to display various content and settings in the registration form, during the check-in process, and at other points.
An example is cross- and upselling, which we...
Germany
Germany
Buchungsabwicklung
Mid-Sized Hotel
10
Easy guest check-in and a clear guest folder — with room to improve chatbot and upselling
Self-employed from 25-49 room Extended Stay & Serviced Apartment in Bad Bellingen (Germany)
Verified
13 days ago
The support from Straiv is really excellent for me. At the same time, Straiv offers my guests an easy and intuitive way to check-in as well as quick access to many other information about the stay. The digital guest folder appears modern and professional, is very clearly structured, and offers numerous additional features that create real a...
Germany
Germany
Self-employed
Small Hotel
9
Efficient check-in that cuts admin work — setup is getting more complex
Project Leader from 75-99 room Extended Stay & Serviced Apartment in Massagno (Switzerland)
Verified
14 days ago
Straiv has been a great support for our operations at THE FLAG Lugano. Thanks to the check-in process, we are able to efficiently operate the hotel with only two reception team members. The platform is user-friendly, reliable, and helps reduce administrative workload significantly. Straiv enables our team to focus more on guest interaction...
Switzerland
Switzerland
Project Leader
Mid-Sized Hotel
10
Helpful partner with real guest journey gains — but more Opera Cloud flexibility needed
IT Project Coordinator from 500+ room in St. Peter Ording (Germany)
Verified
14 days ago
straiv is for us much more than a software provider, but a real partner. The team is very helpful, responds to our requirements, and takes the time to find solutions together.
Especially strong: Currently, straiv has launched urgently needed features for us that are extremely important for our Guest Journey. They bring real added value to...
Germany
Germany
IT Project Coordinator
X-Large Hotel
10
Highly customizable contactless check-in with excellent support
Manager from 25-49 room in Templin (Germany)
Verified
14 days ago
We use Straiv very successfully for contactless check-in and digital guest communication. We are especially impressed by the enormous variety of settings and active modules – from the info folder to the digital registration form to payments and WiFi info. The application runs absolutely reliably, can be customized extremely individually to...
Germany
Germany
Manager
Small Hotel
9
Online registration and smartphone door access — WhatsApp would help
Hotelier from 25-49 room City Center Hotel in Rottweil (Germany)
Verified
14 days ago
The registration form is sent online and check-in as well. The door opening with Salto via smartphone is already very great.
Germany
Germany
Hotelier
Small Hotel
7
Flexible guest messaging with a steep learning curve
Hoteldirektor from 75-99 room Bed & Breakfast & Inn in Villmergen (Switzerland)
Verified
14 days ago
What we actually like best is how many ways the system offers to communicate with our guests. We find it particularly practical that we can send automatic emails and thereby also send seasonal offers specifically to our guests. The segmentation is really very precise and offers many possibilities.
In the beginning, however, you do need to f...
Switzerland
Switzerland
Hoteldirektor
Mid-Sized Hotel
10
Smooth kiosk check-in and guest messaging — with room for a design refresh
CEO from 25-49 room Bed & Breakfast & Inn in Freising (Germany)
Verified
15 days ago
From the very beginning, I was impressed by the PMS interface: Given its complexity, it is excellently designed, and all aspects were truly considered in the settings. The check-in at the kiosk now runs smoothly after a few initial teething problems and greatly simplifies our daily routine. My personal highlight is the Guest Journey Messagi...
Germany
Germany
CEO
Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Clear and simple operation of the guest app (Web app) Fast door opening function (short response time) Close and direct collaboration between our two companies. Very good value for money
Showing all answers to: "What does this product or service do well?"
Clear and simple operation of the guest app (Web app)
Fast door opening function (short response time)
Close and direct collaboration between our two companies.
Very good value for money
Clear and simple operation of the guest app (Web app)
Fast door opening function (short response time)
Close and direct collaboration between our two companies.
Very good value for money
straiv is a highly intuitive and effective digital guest journey solution that helps hotels modernize communication and operations while improving the overall guest experience. The platform seamlessly digitizes key touchpoints such as pre-arrival, check-in, in-stay communication, upselling, and check-out, creating a smooth and consistent experience for both guests and hotel teams.
straiv offers a seamless and mobile-first guest experience that simplifies everything from check-in to in-stay communication. Their intuitive interface empowers guests to request services like taxis or room service directly from their own device, without downloading an app. These requests are instantly transferred to hotelkit, where they’re assigned and resolved efficiently. This creates a streamlined, modern service experience for both guests and hotel teams.
straiv is the right partner for you, when you want to make things easy for your guest. From a digital check-in, to messaging and upselling. And your team can focus on the personal contact with the guests.
Question:
What differentiates this product or service from the competition?
Answer:
No seconds-long wait for the door to open Extensive joint experience thanks to numerous shared customers Clearly defined processes Continuous development processes taking customer wishes into account
Showing all answers to: "What differentiates this product or service from the competition?"
No seconds-long wait for the door to open
Extensive joint experience thanks to numerous shared customers
Clearly defined processes
Continuous development processes taking customer wishes into account
No seconds-long wait for the door to open
Extensive joint experience thanks to numerous shared customers
Clearly defined processes
Continuous development processes taking customer wishes into account
What stands out about straiv is its ease of use and thoughtful design. Both staff and guests can adopt the platform quickly without extensive training, which makes rollout fast and minimizes operational friction. The automation of recurring processes – from collecting guest data and preferences to handling requests and upsell offers – saves significant time for hotel teams and allows them to focus more on service and hospitality.
straiv stands out for its holistic, multi-channel approach to the guest journey. Unlike tools that only focus on one aspect of guest communication, straiv brings together digital check-in/out, mobile room keys, and guest messaging in one cohesive system. Combined with the integration into hotelkit, it allows hotel teams to manage and respond to guest requests within their existing workflow, ensuring speed and accountability without switching platforms.
Straiv differentiates itself by focusing on seamless, contactless experiences. From mobile check-in and digital registration forms to keyless room access and automated communication. It integrates multiple touchpoints into one platform, reducing manual effort for staff and boosting efficiency. It has very strong integrations into various relevant softwares and PMS
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Creation of a kind of specifications regarding the desired and targeted processes and goals. Joint coordination meeting between PMS provider / hotel app provider and access control supplier (hotel locking system)
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Creation of a kind of specifications regarding the desired and targeted processes and goals.
Joint coordination meeting between PMS provider / hotel app provider and
access control supplier (hotel locking system)
Creation of a kind of specifications regarding the desired and targeted processes and goals.
Joint coordination meeting between PMS provider / hotel app provider and
access control supplier (hotel locking system)
The straiv team deserves special mention for their hands-on support, responsiveness, and strong understanding of hotel operations. Implementation is well structured, and ongoing collaboration is proactive and solution-oriented.
Overall, straiv is an excellent solution for hotels looking to streamline operations, enhance guest satisfaction, and unlock additional revenue through a modern, digital guest journey.
Make full use of the straiv by integrating with an operational tool like hotelkit. When guest requests flow directly into hotelkit, your team will handle them faster and more consistently, all from the tools they already use daily. It’s a small setup effort for a huge boost in guest satisfaction.
Think of straiv as more than a gadget—it’s a workflow upgrade. Don’t just use it for only a digital check-in; map the entire guest journey and see where contactless solutions actually remove friction.
+ 19
recommend
Recommended by
Ulrich Martin Schmidt
Key Account Manager
@
Salto
Ulrich Martin Schmidt
Key Account Manager - Hotels
@
null
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Integrations & Marketplace Product Manager
@
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Hasini Ganewita
Marketing Manager
@
hotelkit
Carolina Bartels
Head of Marketing
@
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Ulrich Martin Schmidt
Key Account Manager
@
Salto
Ulrich Martin Schmidt
Key Account Manager - Hotels
@
null
Vasiliki Filippidou
Integrations & Marketplace Product Manager
@
dailypoint
Hasini Ganewita
Marketing Manager
@
hotelkit
Carolina Bartels
Head of Marketing
@
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Gordon Schuringa
Global Partnerships
@
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Annica Schröder
Consultant
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Dirk Heumann
Head of Business Development
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Moritz Klussmann
CEO & Founder
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Customer Success Manager
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Toedt, Dr. Selk & Coll GmbH
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CSO
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Co-Founder
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Sales Manager
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COO
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Owner
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Founder
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CEO
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Co-Founder
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CEO
@
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Support
Unverified
Straiv has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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