Improve the guest experience, increase revenue and streamline operations with Contactless Check-In™ from Canary, the world's most popular self-service check-in solution.
straiv
4.8 (67 REVIEWS)
HT Score
74 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Ranked 5 (out of 74) in Contactless Check-in
Digital solutions for the guest journey (Self check-in service and more)
96% recommended by 63 hotels
More than 50% of straiv’s reviews come from Germany.
What is straiv?
Founded in 2015 | Headquarters in Stuttgart (Germany) | 18 employees
Straiv is a comprehensive digital guest journey platform designed specifically for the hospitality industry. It offers a variety of solutions, including online self check-in and check-out, online registration forms, self check-in kiosk licenses, mobile key access via a web app, guest messaging through email and SMS, and a digital guest directory with a service web app. These features streamline hotel operations, enhance guest flexibility, and improve both time and quality management without requiring advanced IT knowledge. Straiv's integration with property management systems like Oracle Suite 8 ensures seamless operations and customizable modules enhance adaptability to specific hotel needs. This progressive web app technology allows guests to access information and services quickly and easily on their own devices without downloading a separate app, leading to cost reductions and superior personal service. Currently, more than 2,500 hotels in 29 countries utilize straiv for its robust capabilities and consistent development.
straiv Alternatives
Not sure if straiv is right for your hotel? Here are similar Contactless Check-in vendors that could be a good fit for your hotel:
- 1. Canary Technologies — Best for saving time and improving communication for front desk teams.
- 2. Cloudbeds — Best for pre-arrival to post-stay guest communication and engagement.
- 3. Sojern — Best for improving guest engagement and loyalty through data insights
- 4. HiJiffy — Best for automating guest interactions with instant, multilingual responses.
- 5. Asksuite — Best for handling customer inquiries and bookings around the clock.
- 6. Duve — Best for reducing front desk congestion
- 7. Easyway — Best for increasing ancillary revenue through automated upsell offers
- 8. Flexkeeping — Best for increasing revenue through upsell opportunities during ordering
- 9. Guestnet — Best for integrating local event recommendations into the app
- 10. SiteMinder — Best for creating tailored promotions based on guest preferences
Capabilities
straiv doesn’t have any benefits or use cases available
Features
Pre-Arrival & Check-in
4/5 features
Information Collection
4/5 features
Translations
4/5 features
Payments & Authorization
4/5 features
Mobile Key
4/5 features
Upgrades & Upselling
4/5 features
Other
1/1 features
straiv Reviews Summary
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, straiv is the #11 most trending product in the Contactless Check-in category (out of 74) and the #556 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn morestraiv’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
straiv Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Compare straiv to Top Alternatives
Offer your guests to check-in online before their arrival so they can skip the long lines at reception! Contactless is the new standard.
Remote check-in and -out with secure payment
Want to find out if straiv is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Popularity by Segment
Size
2 | X-Small (1-9 room)
12 | Small (10-24 room)
23 | Medium (25-74 room)
20 | Large (75-199 room)
10 | X-Large (200+ room)
Country
51 | Germany
7 | Switzerland
3 | Austria
2 | United States of America
1 | Australia
1 | Albania
1 | Belgium
Type
28 | City Center Hotels
20 | Bed & Breakfast & Inns
19 | Boutiques
18 | Limited Service & Budget Hotels
16 | Branded Hotels
15 | Airport/Conference Hotels
12 | Extended Stay & Serviced Apartments
11 | Resorts
7 | Luxury Hotels
3 | Hostels
3 | Vacation Rentals & Villas
1 | Motels
Region
63 | Europe
2 | North America
1 | Oceania
Category
67 | Contactless Check-in
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like straiv for its capabilities in streamlining processes, enhancing guest flexibility, and improving both time and quality management without requiring advanced IT knowledge. Benefits include efficient digital check-in features, integration with PMS like Oracle Suite 8, and customizable modules. Straiv's consistent development and strong support team are particularly praised, although some criticize slow interfaces and occasional glitches in the payment process.
AI-generated from the text of customer reviews
Looking for specific info?
10
Gästemappe, Hotel Services, Design, Kontaktlos
Kaufmännischer Leiter from 200 to 499 room Bed & Breakfast & Inn in Berlin (Germany)
Verified
14 months ago
Thanks to straiv's extensive solutions, we were able to optimize our processes and offer our guests first-class service. This relieves our staff and also gives our guests more flexibility. A gain in time and quality for both sides. The implementation was also uncomplicated and no prior IT knowledge was required. We find it particularly posi...
Germany
Germany
Kaufmännischer Leiter
X-Large Hotel
10
Great tool, highly recommendable
ASSISTANT OPERATIONS MANAGER from 75-99 room Extended Stay & Serviced Apartment in Pfaffenhofen an der Ilm (Germany)
Verified
2 years ago
Especially in this day and age, contactless check-in is the easiest and safest way to provide guests with the services they are used to. Easy handling for the guest and a big help for the hotel.
Germany
Germany
ASSISTANT OPERATIONS MANAGER
Large Hotel
10
We are very satisfied
Administration from 200 to 499 room Branded Hotel in Pforzheim (Germany)
Verified
2 years ago
There ist a rapid implementation and always a friendly and competent support. There are many different products and more are coming all the time.
Germany
Germany
Administration
X-Large Hotel
10
Digitization for small houses too
Dipl. Wirt.-Ing. from 10 to 24 room Bed & Breakfast & Inn in Spitz (Austria)
Verified
2 years ago
As a small bed & breakfast, Code2Order enables us to implement the digitization of processes and thus a modern set-up and orientation of our house at an attractive price / performance ratio thanks to a product that does not require extensive IT knowledge. Other aspects that are important for us when choosing Code2Order are: Reduction and si...
Austria
Austria
Dipl. Wirt.-Ing.
Small Hotel
9
Innovative
Business Development from 25-49 room Hostel in Hamburg (Germany)
Verified
2 years ago
We like most that our guests can register themselves digitally and upload their covid certificates online. As well we are looking forward to use the key lock system.
Germany
Germany
Business Development
Medium Hotel
9
An important towards digitising the customer journey and making work easier
Managing Director from 25-49 room Airport/Conference Hotel in Wangerland (Germany)
Verified
2 years ago
We are currently using the digital guest folder, television programme, we are eagerly awaiting the interface to the PMS Oracle Suite 8, guest requests and shop will be expanded, the news tool offers a considerable improvement in guest communication.
Germany
Germany
Managing Director
Medium Hotel
10
Great experience
Assistant Manager from 50-74 room Boutique in Saint-Gilles (Belgium)
Verified
2 years ago
The fact that Code2order is improving constantly. The sales and technical teams are great support. It's a very complete and friendly digital guest experience.
Belgium
Belgium
Assistant Manager
Medium Hotel
10
Indispensable tool for satisfied guests
Manager from 25-49 room Airport/Conference Hotel in Kochel am See (Germany)
Verified
2 years ago
The fast and uncomplicated support as well as the constant improvements make it very easy for us as a hotel to use the Code2Order tool. Access and handling is also easy and intuitive for guests.
Germany
Germany
Manager
Medium Hotel
10
- Great Customer Service by CODE2ORDER Team -
Cluster Sales Manager from 75-99 room Branded Hotel in Tubingen (Germany)
Verified
2 years ago
In the CLOUD N ° 7 STUDIOS in Tübingen we use the digital guest service system and the digital check-in & out. With the digitization of standard processes, we want to give our guests as much flexibility as possible. The solution from CODE2ORDER supports us optimally. The Journey Mailing establishes a direct connection between the guests and...
Germany
Germany
Cluster Sales Manager
Large Hotel
10
Very good support and a good relief for the reception staff
Sales & Marketing from 10 to 24 room Branded Hotel in Bad Lauterberg (Germany)
Verified
2 years ago
The digital check-in is a very good time-saver for our employees and guests benefit from little or no waiting time on arrival. A gain in quality and time for everyone.
Germany
Germany
Sales & Marketing
Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Straiv makes the hotel work easier. Guests can do everything on their phone, like paying, opening doors, and checking in, without needing to download an app. It is good for the guest experience because guests save time.
Showing all answers to: "What does this product or service do well?"
Straiv makes the hotel work easier. Guests can do everything on their phone, like paying, opening doors, and checking in, without needing to download an app. It is good for the guest experience because guests save time.
This software excels in offering a user-friendly experience. It streamlines the guest journey with features like online registration, mobile check-in, and digital door access, enhancing efficiency and security. Its versatility in supporting various guest services makes it a valuable tool for hotels.
Straiv is the optimal solution for professional online check-in with digital registration form. Furthermore, Straiv also offers a digital guest folder and even the possibility of web door openings.
Straiv is constantly developing in line with the times and operates with many and very well functioning interfaces.
Straiv is a must-have for any forward-looking hotelier. In a time where mobile-first and a holistic digital guest journey are predominant and necessary, they offer the perfect suite of products to make the guest journey more efficient and personal.
There are no problems with the system. It's a trouble-free process. The support is perfect, and internally it is a tool that saves us a lot of working time. It therefore enables us the reception to use the time gained differently. We can highly recommend it.
Question:
What differentiates this product or service from the competition?
Answer:
The tool helps both hotels and guests. It automates processes. This all-around approach makes things smoother for everyone and improves the whole experience at the hotel. The tool can be adapted to the hotel design.
Showing all answers to: "What differentiates this product or service from the competition?"
The tool helps both hotels and guests. It automates processes. This all-around approach makes things smoother for everyone and improves the whole experience at the hotel. The tool can be adapted to the hotel design.
What sets this product apart is its exceptional user-friendliness, eliminating the need for app installation on mobile devices. It seamlessly supports the entire guest journey from registration to departure, enhancing the guest experience and overall customer satisfaction.
With Straiv, everything works through the hotel guests' own devices. There is no need for an app download.
Sending messages to your guests works flawlessly.
On the day of departure, your guests can pay and check out with Straiv.
A hotel really saves time and relieves its staff.
The company has been on the market for many years now with a strong footprint in both chain business but also independent hotels. They know very well the needs of different customers. They strongly focus on delivering a great service and their integrations to other systems work seamlessly.
The system is very easy to use for our guests. Works on every device and is therefore ideal for our needs. So far we've never had a problem and that speaks for itself very much in favor of the tool. Very simply presented backend for the employees and everything is easy to control. We are very happy with it.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Ensure it is connected to your PMS system. That will save you a lot of time. Check-out the integrations with the door lock systems. Prepare your content as it is a great way to communicate with your guests about your hotel, facilities and services.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Ensure it is connected to your PMS system. That will save you a lot of time. Check-out the integrations with the door lock systems. Prepare your content as it is a great way to communicate with your guests about your hotel, facilities and services.
straiv has the potential to significantly increase efficiency, enhance digitalization, and optimize various hotel operations. Embracing this solution can lead to a streamlined and more guest-centric approach, ultimately improving your overall hotel management.
If you want to take the burden off your front desk and streamline the administrative processes there I would definitely recommend Straiv. The complete guest journey during the stay of your guests is optimally covered with Straiv.
As in this product space, the interconnectivity of systems is essential for everything to work seamlessly, I think it is crucial to do proper due diligence on the workings of the integrations. Straiv does a great job here and built something that works properly. This is not the case for other providers in this space.
This tool is very easy to use, you save a lot of time at the check in and this in turn allows you to work very productively. It is also very easy to use for the guest and is a great guest companion right through to the check out.
Recommended by
Moritz Klussmann
CEO & Founder
@
Customer Alliance
Carolin Wanzke-Boomers
Customer Success Manager
@
Toedt, Dr. Selk & Coll GmbH
Marco Tessitore
CSO
@
Smart Host GmbH
Marvin Speh
Co-Founder
@
RoomPriceGenie
Manfred Schoenegger
Owner
@
Residenz Allegra Soelden
Moritz Klussmann
CEO & Founder
@
Customer Alliance
Carolin Wanzke-Boomers
Customer Success Manager
@
Toedt, Dr. Selk & Coll GmbH
Marco Tessitore
CSO
@
Smart Host GmbH
Marvin Speh
Co-Founder
@
RoomPriceGenie
Manfred Schoenegger
Owner
@
Residenz Allegra Soelden
Anja Hollmann
Vertrieb Software
@
Hoga-Data
Martin Mrongowius
Sales Manager
@
Global Office
Ricarda Müller
COO
@
ibelsa
Carina Stegmayer
Founder
@
GauVendi
Martin Gahn
CEO
@
Top Gahn Quality Coaching
Waldemar Glasner
Sales Manager Germany Area West/South
@
goingsoft Deutschland GmbH
Andreas Rhein
CEO
@
Der Hotelflüsterer™
Marvin Speh
Co-Founder
@
RoomPriceGenie
Sandro Berger
CEO
@
REBAG DATA AG
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Support
Unverified
straiv has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2024
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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